Cisco Secure Network Analytics
Customer Success Metrics Configuration Guide 7.5.3
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Overview
Customer Success Metrics enables Cisco Secure Network Analytics (formerly Stealthwatch) data to be sent to the cloud so that Cisco can access vital information regarding the deployment, health, performance, and usage of your system.
- Enabled: Customer Success Metrics is automatically enabled on your Secure Network Analytics appliances.
- Internet Access: Internet access is required for Customer Success Metrics.
- Cisco Security Service Exchange: Cisco Security Service Exchange is enabled automatically in v7.5.x and is required for Customer Success Metrics.
- Data Files: Secure Network Analytics generates a JSON file with the metrics data. The data is deleted from the appliance immediately after it is sent to the cloud.
This guide includes the following information:
- Configuring the Firewall: Configure your network firewall to allow communication from your appliances to the cloud. Refer to Configuring the Network Firewall.
- Disabling Customer Success Metrics: To opt out of Customer Success Metrics, refer to Disabling Customer Success Metrics.
- Customer Success Metrics: For details about the metrics, refer to Customer Success Metrics Data.
For information on data retention and how to request deletion of usage metrics collected by Cisco, refer to Cisco Secure Network Analytics Privacy Data Sheet.
For assistance, please contact Cisco Support.
Configuring the Network Firewall
To allow communication from your appliances to the cloud, configure your network firewall on your Cisco Secure Network Analytics Manager (formerly Stealthwatch Management Console).
Note: Make sure your appliances have Internet access.
Configuring the Manager
Configure your network firewall to allow communication from your Managers to the following IP addresses and port 443:
- api-sse.cisco.com
- est.sco.cisco.com
- mx*.sse.itd.cisco.com
- dex.sse.itd.cisco.com
- eventing-ingest.sse.itd.cisco.com
Note: If public DNS is not allowed, make sure you configure the resolution locally on your Managers.
Disabling Customer Success Metrics
Use the following instructions to disable Customer Success Metrics on an appliance.
- Log in to your Manager.
- Select Configure > Global > Central Management.
- Click the [...] (Ellipsis) icon for the appliance. Choose Edit Appliance Configuration.
- Click the General tab.
- Scroll to the External Services section.
- Uncheck the Enable Customer Success Metrics check box.
- Click Apply Settings.
- Follow the on-screen prompts to save your changes.
- On the Central Management Inventory tab, confirm the Appliance Status returns to Connected.
- To disable Customer Success Metrics on another appliance, repeat steps 3 through 9.
Customer Success Metrics Data
When Customer Success Metrics is enabled, the metrics are collected in the system and uploaded every 24 hours to the cloud. The data is deleted from the appliance immediately after it is sent to the cloud.
Cisco does not collect identification data such as host groups, IP addresses, user names, or passwords.
For information on data retention and how to request deletion of usage metrics collected by Cisco, refer to Cisco Secure Network Analytics Privacy Data Sheet.
Collection Types
Each metric is collected as one of the following collection types:
- App Start: One entry every 1 minute (collects all the data since the application started).
- Cumulative: One entry for a 24-hour period
- Interval: One entry every 5 minutes (total of 288 entries per 24-hour period)
- Snapshot: One entry for the point in time the report is generated
Some of the collection types are collected at different frequencies than the defaults described here, or they may be configured (depending on the application). Refer to Metrics Details for more information.
Metrics Details
The collected data is listed by appliance type. Use Ctrl + F to search the tables by keyword.
Flow Collector
| Metric Identification | Description | Collection Type |
|---|---|---|
| devices_cache.active | Number of active MAC addresses from ISE in the devices cache. | Snapshot |
| devices_cache.deleted | Number of deleted MAC addresses from ISE in the devices cache because they have timed out. | Cumulative |
| devices_cache.dropped | Number of dropped MAC addresses from ISE because the devices cache is full. | Cumulative |
| devices_cache.new | Number of new MAC addresses from ISE added into the devices cache. | Cumulative |
| flow_stats.fps | Outbound flows per second in the last minute. | Interval |
| flow_stats.flows | Inbound flows processed. | Interval |
| flow_cache.active | Number of active flows in the Flow Collector flow cache. | Snapshot |
| flow_cache.dropped | Number of flows dropped because the Flow Collector flow cache is full. | Cumulative |
| flow_cache.ended | Number of flows ended in the Flow Collector flow cache. | Interval |
| flow_cache.max | Maximum size of the Flow Collector flow cache. | Interval |
| flow_cache.percentage | Percent of capacity of the Flow Collector flow cache | Interval |
| flow_cache.started | Number of flows added to the Flow Collector flow cache. | Cumulative |
| hosts_cache.cached | Number of hosts in the host cache. | Interval |
| Metric Identification | Description | Collection Type |
|---|---|---|
| hosts_cache.deleted | Number of hosts deleted in the host cache. | Cumulative |
| hosts_cache.dropped | Number of hosts dropped because the host cache is full. | Cumulative |
| hosts_cache.max | Maximum size of the host cache. | Interval |
| hosts_cache.new | Number of new hosts added into the host cache. | Cumulative |
| hosts_cache.percentage | Percent of capacity of the host cache. | Interval |
| hosts_cache.probationary_deleted | Number of probationary hosts* deleted in the hosts cache. *Probationary hosts are hosts that have never been the source of packets and bytes. These hosts are deleted first when clearing up space in the host cache. | Cumulative |
| interfaces.fps | Outbound number of interface statistics per second exported to Vertica. | Interval |
| security_events_cache.active | Number of active security events in the security events cache. | Snapshot |
| security_events_cache.dropped | Number of security events dropped because the security events cache is full. | Cumulative |
| security_events_cache.ended | Number of ended security events in the security events cache. | Cumulative |
| security_events_cache.inserted | Number of security events inserted into the database table. | Interval |
| security_events_cache.max | Maximum size of the security events cache. | Interval |
| Metric Identification | Description | Collection Type |
|---|---|---|
| security_events_cache.percentage | Percent of capacity of the security events cache. | Interval |
| security_events_cache.started | Number of started security events in the security events cache. | Cumulative |
| session_cache.active | Number of active sessions from ISE in the session cache. | Snapshot |
| session_cache.deleted | Number of deleted sessions from ISE in the session cache. | Cumulative |
| session_cache.dropped | Number of sessions from ISE dropped because the sessions cache is full. | Cumulative |
| session_cache.new | Number of new sessions from ISE added into the session cache. | Cumulative |
| users_cache.active | Number of active users in the users cache. | Snapshot |
| users_cache.deleted | Number of deleted users in the users cache because they have timed out. | Cumulative |
| users_cache.dropped | Number of users dropped because the users cache is full. | Cumulative |
| users_cache.new | Number of new users in the users cache. | Cumulative |
| reset_hour | Flow Collector reset hour. | N/A |
| vertica_stats.query_duration_sec_max | Maximum query response time. | Cumulative |
| vertica_stats.query_duration_sec_min | Minimum query response time. | Cumulative |
| vertica_stats.query_duration_sec_avg | Average query response time. | Cumulative |
Flow Collector StatsD
| Metric Identification | Description | Collection Type |
|---|---|---|
| exporters.fc_count | Number of exporters per Flow Collector. | Interval |
| ndr-agent.unprocessable_finding | Number of NDR findings deemed unprocessable. | Cumulative cleared daily |
| ndr-agent.ownership_registration_failed | Technical detail: Number of certain kind of errors that happened during NDR finding processing. | Cumulative cleared daily |
| ndr-agent.upload_success | Number of NDR findings successfully processed by the agent. | Cumulative cleared daily |
| ndr-agent.upload_failure | Number of NDR findings unsuccessfully uploaded by the agent. | Cumulative cleared daily |
| ndr-agent.processing_failure | Number of failures observed during NDR processing. | Cumulative cleared daily |
| ndr-agent.processing_success | Number of successfully processed NDR findings. | Cumulative cleared daily |
| ndr-agent.old_file_delete | Number of files deleted due to being too old. | Cumulative cleared daily |
| ndr-agent.old_registration_delete | Number of ownership registrations revoked due to being too old. | Cumulative cleared daily |
| Metric Identification | Description | Collection Type |
|---|---|---|
| netflow | Total NetFlow records from all Netflow exporters. Includes NVM records. | Cumulative cleared daily |
| fs_netflow | Netflow records received from Flow Sensors only. | Cumulative cleared daily |
| netflow_bytes | Total NetFlow bytes received from any NetFlow exporter. Includes NVM records. | Cumulative cleared daily |
| fs_netflow_bytes | NetFlow bytes received from Flow Sensors only. | Cumulative cleared daily |
| sflow | sFlow records received from any sFlow exporter. | Cumulative cleared daily |
| sflow_bytes | sFlow bytes received from any sFlow exporter. | Cumulative cleared daily |
| nvm_endpoint | Unique NVM endpoints seen today (before daily reset). | Cumulative cleared daily |
| nvm_bytes | NVM bytes received (including flow, endpoint, and endpoint_interface records). | Cumulative cleared daily |
| nvm_netflow | NVM bytes received (including flow, endpoint, and endpoint_interface records). | Cumulative cleared daily |
| all_sal_event | All Security Analytics and Logging (OnPrem) events received (including Adaptive Security Appliance and non-Adaptive Security Appliance), counted by number of events received. | Cumulative cleared daily |
| all_sal_bytes | All Security Analytics and Logging (OnPrem) | Cumulative cleared daily |
| Metric Identification | Description | Collection Type |
|---|---|---|
| ftd_sal_event | Security Analytics and Logging (OnPrem) (non-Adaptive Security Appliance) events received from Firepower Threat Defense/NGIPS devices only. | Cumulative cleared daily |
| ftd_sal_bytes | Security Analytics and Logging (OnPrem) (non-Adaptive Security Appliance) bytes received from Firepower Threat Defense/NGIPS devices only. | Cumulative cleared daily |
| ftd_lina_bytes | Data Plane bytes received from Firepower Threat Defense devices only. | Cumulative cleared daily |
| ftd_lina_event | Data Plane events received from Firepower Threat Defense devices only. | Cumulative cleared daily |
| asa_asa_event | Adaptive Security Appliance events received from Adaptive Security Appliance devices only. | Cumulative cleared daily |
| asa_asa_bytes | ASA bytes received from Adaptive Security Appliance devices only. | Cumulative cleared daily |
Manager
| Metric Identification | Description | Collection Type |
|---|---|---|
| exporter_cleaner_cleaning_enabled | Indicates whether the Inactive Interfaces and Exporters Cleaner is enabled. | Snapshot |
| exporter_cleaner_inactive_threshold | Number of hours an exporter can be inactive before it is removed. | Snapshot |
| exporter_cleaner_using_legacy_cleaner | Indicates whether the Cleaner should use the legacy cleaning functionality. | Snapshot |
| exporter_cleaner_hours_after_reset | Number of hours after reset that a domain should be cleaned. | Snapshot |
| exporter_cleaner_interface_without_status_presumed_stale | Indicates whether the Cleaner removes interfaces that were unknown to a Flow Collector at the last reset hour, treating them as inactive. | Snapshot |
| ndrcoordinator.files_uploaded | Indicates whether Secure Network Analytics deployment works as Data Store. | Snapshot |
| report_complete | Name of the report and the run-time in milliseconds (Manager only). | N/A |
| report_params |
Filters used when the Manager queries the Flow Collector databases. Data exported per query:
|
Snapshot Frequency: Per Request |
| domain.integration_ad_count | Number of AD connections. | Cumulative |
| domain.rpe_count | Number of role policies configured. | Cumulative |
| domain.hg_changes_count | Changes to the Host Group configuration. | Cumulative |
Manager StatsD
| Metric Identification | Description | Collection Type |
|---|---|---|
| ndrcoordinator.analytics_enabled | Marks whether Analytics is enabled. 1 if yes, 0 if no. | Snapshot |
| ndrcoordinator.agents_contacted | Number of NDR agents contacted during the last contact. | Snapshot |
| ndrcoordinator.processing_errors | Number of errors during NDR finding processing. | Cumulative |
| ndrcoordinator.files_uploaded | Number of NDR findings uploaded for processing. | Cumulative |
| ndrevents.processing_errors | Number of files failed to process because the system did not deliver the finding or could not parse the request. | Cumulative |
| ndrevents.files_uploaded | Number of files that were sent to NDR events for processing. | Cumulative |
| sna_swing_client_alive | Internal counter of API calls used by SNA Manager Desktop client. | Snapshot |
| swrm_is_in_use | Response Management: Value is 1 if Response Management is used. Value is 0 if it is not used. | Snapshot |
| swrm_rules | Response Management: Number of custom rules. | Snapshot |
| swrm_action_email | Response Management: Number of custom actions of Email type. | Snapshot |
| swrm_action_syslog_message | Response Management: Number of custom actions of Syslog Message type. | Snapshot |
| swrm_action_snmp_trap | Response Management: Number of custom actions of SNMP Trap type. | Snapshot |
| swrm_action_ise_anc | Response management: Number of custom actions of ISE ANC Policy type. | Snapshot |
| swrm_action_webhook | Response Management: Number of custom actions of Webhook type. | Snapshot |
| swrm_action_ctr | Response Management: Number of custom actions of threat response Incident type. | Snapshot |
| Metric Identification | Description | Collection Type |
|---|---|---|
| va_ct | Visibility Assessment: Calculated run-time in milliseconds. | Snapshot |
| va_ce | Visibility Assessment: Number of errors (when calculation crashes). | Snapshot |
| va_hcs | Visibility Assessment: Host count API response size in bytes (detect excessive response size). | Snapshot |
| va_ss | Visibility Assessment: Scanners API response size in bytes (detect excessive response size). | Snapshot |
| va_ses | Visibility Assessment: Security Events API response size in bytes (detect excessive response size). | Snapshot |
| sal_input_size | Number of entries in the pipeline input queue. | Snapshot Frequency: 1 minute |
| sal_completed_size | Number of entries in the completed batch queue. | Snapshot Frequency: 1 minute |
| sal_flush_time | Amount of time in milliseconds since the last pipeline flush. Available with Security Analytics and Logging (OnPrem) Single-node only. | Snapshot Frequency: 1 minute |
| sal_batches_succeeded | Number of batches successfully written to the file. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_batches_processed | Number of batches that were processed. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_batches_failed | Number of batches that have failed to complete writing to the file. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_files_moved | Number of files moved to the ready directory. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_files_failed | Number of files that have failed to be moved. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_files_discarded | Number of files discarded due to error. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_rows_written | Number of rows written to the referenced file. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_rows_processed | Number of rows that were processed. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_rows_failed | Number of rows that failed to be written. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| Metric Identification | Description | Collection Type |
|---|---|---|
| sal_total_batches_succeeded | Total number of batches successfully written to the file. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_batches_processed | Total number of batches that were processed. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_batches_failed | Total number of files that have failed to complete writing to the file. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_files_moved | Total number of files moved to the ready directory. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_files_failed | Total number of files that have failed to be moved. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_files_discarded | Total number of files discarded due to error. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_rows_written | Total number of rows written to the referenced file. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_rows_processed | Total number of rows that were processed. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_total_rows_failed | Total number of rows that failed to be written. Available with Security Analytics and Logging (OnPrem) Single-node only. | App Start Frequency: 1 minute |
| sal_transformer_<transformer id> | Number of transformation errors in this transformer. Available with Security Analytics and Logging (OnPrem) Single-node only. | Interval Frequency: 1 minute |
| sal_bytes_per_event | Average number of bytes per event received. | Interval Frequency: 1 minute |
| sal_bytes_received | Number of bytes received from the UDP server. | Interval Frequency: 1 minute |
| sal_events_received | Number of events received from the UDP server. | Interval Frequency: 1 minute |
| sal_total_events_received | Total number of events received by the router. | App Start |
| sal_events_dropped | Number of unparsable events dropped. | Interval Frequency: 1 minute |
| sal_total_events_dropped | Total number of unparsable events dropped. | App Start Frequency: 1 minute |
| sal_events_ignored | Number of ignored/unsupported events. | Interval Frequency: 1 minute |
| sal_total_events_ignored | Total number of ignored/unsupported events. | App Start Frequency: 1 minute |
| sal_receive_queue_size | Number of events in the receive queue. | Snapshot Frequency: 1 minute |
| sal_events_per_second | Ingest rate (events per second). | Interval Frequency: 1 minute |
| sal_bytes_per_second | Ingest rate (bytes per second). | Interval Frequency: 1 minute |
| sna_trustsec_report_runs | Number of daily TrustSec report requests. | Cumulative |
UDP Director
| Metric Identification | Description | Collection Type |
|---|---|---|
| sources_count | Number of sources. | Snapshot |
| rules_count | Number of rules. | Snapshot |
| packets_unmatched | Maximum unmatched packets. | Snapshot |
| packets_dropped | Dropped packets eth0. | Snapshot |
All Appliances
| Metric Identification | Description | Collection Type |
|---|---|---|
| platform | Hardware platform (ex: Dell 13G, KVM Virtual Platform). | N/A |
| serial | Serial number of the appliance. | N/A |
| version | Secure Network Analytics version number (ex: 7.1.0). | N/A |
| version_build | Build number (ex: 2018.07.16.2249-0). | N/A |
| version_patch | Patch number. | N/A |
| csm_version | Customer Success Metrics code version (ex: 1.0.24-SNAPSHOT). | N/A |
| power_supply.status | Manager and Flow Collector power supply statistics. | Snapshot |
| productInstanceName | Smart Licensing product identifier. | N/A |
Contacting Support
If you need technical support, please do one of the following:
- Contact your local Cisco Partner
- Contact Cisco Support
- To open a case by web: https://www.cisco.com/c/en/us/support/index.html
- For phone support: 1-800-553-2447 (U.S.)
- For worldwide support numbers: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
Change History
| Document Version | Published Date | Description |
|---|---|---|
| 1_0 | August 18, 2025 | Initial Version. |
Copyright Information
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