APC 350 Back-UPS CS Uninterruptible Power Supply User Manual

Installation

Placement / Power
Avoid placing the Back-UPS in

•  Direct sunlight
•  Excessive heat
•  Excessive humidity or contact with fluids of any type
• Plug the Back-UPS into a wall outlet, as shown.
• The Back-UPS charges the internal battery any time it is connected to a wall outlet.

Connect Equipment to the Back-UPS

The rear panel of the Back-UPS consists of the following elements: Battery Back Up Outlets (qty. of 3). These outlets provide battery back-up, surge protection, and Electro-magnetic Interference (EMI) filtering. In case of a power outage, battery power is automatically provided to these outlets. Power (utility or battery) is not supplied to these outlets when the Back-UPS is switched Off. Connect a computer, monitor, and external disk or CD-ROM drive to these outlets. Surge Only Outlet. This outlet is always On (when utility power is available) and is not controlled by the On/Off switch. This outlet does not provide power during a power outage. Connect a printer, fax machine or scanner to this outlet.

Connect the Phone Line to Surge Protection
The telephone ports provide lightning surge protection for any device connected to the telephone line (computer, modem, fax or telephone). The telephone ports are compatible with Home Phoneline Networking Alliance (HPNA) and Digital Subscriber Line (DSL) standards, as well as all modem data rates. Connect as shown.

Switch on the Back-UPS
Note: Allow the Back-UPS to charge for a full eight hours prior to use. Press the push-button on the front panel of the Back-UPS.

Observe that the following events occur after pressing and releasing the push button

• The green On-Line indicator flashes.
  The yellow On Battery indicator lights while the Self-Test is being performed.
• When Self-Test has successfully completed, only the green On Line indicator will be lit.
• If the internal battery is not connected, (see Step 1 above) the green On Line indicator and red Replace Battery indicator will light. The Back-UPS will also emit a chirping sound.

Connect USB Cable and Install Software (optional)

NOTE: Macintosh Users – for full USB performance, use Mac OS 10.1.5 or higher.
If Autoplay is not enabled on the computer, proceed as follows:

1. On the computer desktop of the display, double-click on My Computer.
2. Double-click on the CD-ROM drive icon and follow the on-screen instructions.

Status Indicators and Alarms

There are four status indicators (lights) on the front panel of the Back-UPS (On Line, On Battery, Overload, and Replace Battery).

• On-Line (green) – is lit whenever utility power is powering the Battery Backup outlets.
• On Battery (yellow) – is lit whenever the battery of the Back-UPS is powering equipment connected to the Battery Backup Outlets.
• Four Beeps Every 30 Seconds – this alarm is sounded whenever the Back-UPS is running On Battery. Consider saving work in progress.
• Continuous Beeping – this alarm is sounded whenever a low battery condition is reached. Battery run-time is very low. Promptly save any work in progress and exit all open applications. Shut down the operating system, computer, and the Back-UPS.
• Overload (red) – is lit whenever power demand has exceeded the capacity of the Back-UPS.
• Continuous Tone – this alarm is sounded whenever the Battery Backup outlets are overloaded. Circuit Breaker – the circuit breaker button located on the rear panel of the Back-UPS will stick out if an overload condition forces the Back-UPS to disconnect itself from utility power. If the button sticks out, disconnect non-essential equipment. Reset the circuit breaker by pushing the button inward.
• Replace Battery (red) – is lit whenever the battery is near the end of its useful life, or if the battery is not connected (see above). A battery that is near the end of its useful life has insufficient run-time and should be replaced.
• Chirps for 1 Minute Every 5 Hours -this alarm is sounded whenever the battery has failed the automatic diagnostic test.

Replace the Internal Battery

To replace the internal battery, proceed as follows:

Note: Replacing the battery is a safe procedure. However, small sparks may occur during the process. This is normal.

1. Place the unit on its side. Slide the battery compartment cover upward and off of the UPS.
2. Pull the battery out, exposing the battery terminals and wires. Disconnect the wires from the terminals.
3. Slide the new battery into the battery compartment. Connect the battery wires to the terminals as follows: Black wire to Ground (-) terminal Red wire to Positive (+) terminal
4. Align the battery compartment cover with the grooves in the UPS. Slide the cover down until it locks.

Order Replacement Battery

The typical battery life is 3-6 years (depending on the number of discharge cycles and operating temperature). A replacement battery can be ordered over the phone from APC, or the battery can be ordered online from the APC website (http://www.apc.com, a valid credit card is required).
When ordering, please specify Battery Cartridge RBC2 (Back-UPS 350/500) or RBC17 (Back-UPS 650).

Transfer Voltage and Sensitivity Adjustment (optional)

In situations where the Back-UPS or connected equipment appears too sensitive to the input voltage, it may be necessary to adjust the transfer voltage. This is a simple task requiring the use of the front panel push button. To adjust the transfer voltage, proceed as follows:

1.  Plug the Back-UPS into the utility power source. The Back-UPS will be in a Standby Mode (no indicators lit).
2.  Press the front panel pushbutton fully inward for 10 seconds. All indicators on the Back-UPS will flash to acknowledge going into Programming Mode.
3.  The Back-UPS will then indicate its current Sensitivity Setting, as shown in the following table.
4.  To select the Low Sensitivity setting, press the push button until the yellow indicator is flashing.
5. To select the Medium Sensitivity setting, press the push button until the yellow and red indicators (second and third from the top) are flashing.
6.  To select the High Sensitivity setting, press the pushbutton until the yellow and both red indicators (bottom three) are flashing.
7.  To exit without changing the Sensitivity Setting, press the push button until the green indicator is flashing.
8.  Once in Programming Mode, if the pushbutton is not pressed within 5 seconds, the Back-UPS will exit Programming Mode; all indicators will extinguish.

Troubleshooting

Use the tables below to solve minor Back-UPS installation and operation problems. Consult APC On-line Technical Support or call APC Technical Support for assistance with problems that cannot be resolved using this document:

Back-UPS does not power computer/monitor/external drive during an outage

Specifications

Back-UPS Storage
Before storing, charge the Back-UPS for at least eight hours. Store the Back-UPS covered and upright in a cool, dry location. During storage, recharge the battery in accordance with the following table:

Please contact APC Technical Support to troubleshoot the unit before returning it to APC.

Service

Note: If the UPS requires service, do not return it to the dealer. The following steps should be taken:

1.  Consult the Troubleshooting section to eliminate common problems.
2.  Determine if the circuit breaker is tripped. If the circuit breaker is tripped, reset the breaker and determine if the problem still exists.
3.  If the problem persists, consult the APC Worldwide Web site (www.apcc.com) or call customer service.  Record the model number of the UPS, the serial number, and the date purchased. Be prepared to troubleshoot the problem over the telephone with a technician. If this is not successful, the technician will issue a Return Merchandise Authorization Number (RMA#) and a shipping address.  If the UPS is under warranty, repairs are free. If not, there is a repair charge.
4.  Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Pack the UPS properly to avoid damage in transit.
   Note: Never use StyrofoamTM beads for packaging. Damage sustained in transit is not covered under warranty (insuring the package for full value is recommended).
5.  Write the RMA# on the outside of the package.
6.  Return the UPS by the insured, prepaid carrier to the address provided by customer service.

Warranty

The standard warranty is two (2) years from the date of purchase. APC’s standard procedure is to replace the original unit with a factory-reconditioned unit. Customers who must have the original unit back due to assigned asset tags and set depreciation schedules must declare such a need at first contact with an APC Technical Support representative. APC will ship the replacement unit once the defective unit has been received by the repair department or cross-ship upon the receipt of a valid credit card number. The customer pays for shipping the unit to APC. APC pays ground freight transportation costs to ship the replacement to the customer.

APC Contact Information

References

• User Manual