Amazon Echo Sub User Manual
Support for Echo Sub
Get help using and troubleshooting common issues with Echo Sub.
Getting Started:
Download the Alexa App
Download and install the Alexa app from your mobile device app store. Add the Alexa widget for easy home screen access.
- Open the app store on your mobile device.
- Search for Amazon Alexa app.
- Select Install.
- Select Open and sign in with your Amazon Account.
- Install Alexa widgets (optional).
Set Up Your Echo Sub
For richer sound quality, pair your Echo Sub to a supported Echo device.
- Place your Echo Sub on the floor in the same room as your Echo.
- Open the Alexa app
.
- Open More
and select Add a Device.
- Select Amazon Echo, and then Echo Sub.
- Plug in your device.
- Follow the on-screen instructions in the Alexa app to complete setup.
- If you’re trying to add your Echo Sub to an existing speaker set, delete the speaker set first.
Device Settings and Features:
Create Sub Pairs with Echo Sub and Compatible Echo Devices
To get music with rich bass, pair one supported Echo device with the Echo Sub.
- Open the Alexa app
.
- Select Devices
.
- Select plus
.
- Select Set Up Audio System.
- Select Stereo Pair, then follow the on-screen instructions.
Create Speaker Sets with Compatible Echo Devices
For stereo sound and improved music playback in the left and right channels, pair two supported Echo devices.
- Open the Alexa app
.
- Select Devices
.
- Select plus
.
- Select Combine Speakers.
- Select Stereo Pair / subwoofer, and then follow the on-screen instructions.
Compatible Echo Devices for Stereo Pairs
Stereo pair compatibility by Echo device.
Echo Device | Pairable Devices |
---|---|
Echo (1st Generation) |
|
Echo (2nd Generation) |
|
Echo (3rd Generation) |
|
Echo (4th Generation) |
|
Echo Dot (4th Generation)
Echo Dot (4th Generation) with clock |
|
Echo Dot (5th Generation)
Echo Dot (5th Generation) with clock |
|
Echo Dot (3rd Generation)
Echo Dot with clock |
|
Echo Plus (1st Generation) |
|
Echo Plus (2nd Generation) |
|
Echo Show (1st Generation) |
|
Echo Show (2nd Generation) |
|
Echo Show 5 (1st Generation) |
|
Echo Show 5 (2nd Generation) |
|
Echo Show 8 (1st Generation) |
|
Echo Show 8 (2nd Generation) |
|
Echo Show 10 |
|
Echo Show 15 |
|
Echo Studio |
|
What is the Amazon Music Unlimited Single Device Plan?
Amazon Music Unlimited Single Device plan is a premium subscription service featuring millions of songs on one single Echo device or Fire TV.
The Amazon Music Unlimited Single Device Plan gives you the benefits of Amazon Music Unlimited on one eligible Echo or Fire TV device. You can listen to ad-free playlists and personalized streaming stations.
The Amazon Music Unlimited Single Device Plan supports pairing a single Echo device with Echo Sub in a sub pair.
For speaker sets, home theater groups, or multi-room music, an Amazon Music Unlimited subscription is required.
Troubleshooting:
Music Not Playing From Speaker Pairs
To resolve most issues with speaker pairs, restart your Echo devices.
- Restart your Echo devices by unplugging and then plugging them back in.
- Check that you are playing supported music content. Line out and Bluetooth connections are not supported.
- Make sure that the paired Echo devices are online.
- Make sure that you have requested music playback on the correct, paired Echo devices.
- Ask your Echo device to play a song with heavy bass to test the connection.
Music Not Playing from Sub Pairs
To resolve most issues with sub pairs, restart your Echo Sub.
- Restart your Echo Sub by unplugging the device and then plugging it back in.
- Check in the Alexa app to make sure Echo Sub and a supported Echo device are paired.
- Check that you are using the included power adapter.
- Check that you are playing supported music content. Line out and Bluetooth connections are not supported.
Reset Your Echo Sub
If your Echo Sub isn’t responding, and you’ve tried to restart it, reset your device.
If your device is unresponsive, first restart your device. Unplug the power adapter from the device or the outlet and wait for 10 seconds. Plug it back in to restart it.
To reset your device to its factory settings:
- Press and hold the Action button until the light indicator flashes orange (about 25 seconds).
- Your device enters setup mode. For setup instructions, go to Set Up Your Echo Sub.
Deregister Your Device
If you no longer wish to use your device, you can deregister it from your Amazon account.
If you would like to give your device as a gift or wish to register the device under a different account, you will need to deregister the device from your account.
To deregister your device:
- Go to Manage Your Content and Devices and log in to your account.
- Click Devices.
- Select your device and click Deregister.