Amazon Echo Smart Speaker
Support for Amazon Echo
What Do the Lights on Your Echo Device Mean?
The lights on your Echo device are how the device communicates its status.
Getting Started:
Download the Alexa App
Download and install the Alexa app from your mobile device app store. Add the Alexa widget for easy home screen access.
- Open the app store on your mobile device.
- Search for Amazon Alexa app.
- Select Install.
- Select Open and sign in with your Amazon Account.
- Install Alexa widgets (optional).
Set Up Your Echo
Use the Alexa app to set up your Echo, Echo Dot, Echo Dot with clock, or Echo Dot Kids.
- Plug in your device.
- Open the Alexa app
. - Open More
and select Add Device. - Select Amazon Echo.
- Select Echo, Echo Dot, Echo Plus and more. Follow the instructions to set up your device.
What Do the Lights on Your Echo Device Mean?
The lights on your Echo device are how the device communicates its status.
Yellow
What it means:
- A slow yellow burst, every few seconds, means that Alexa has a message or notification, or there’s a reminder you missed. Say, “What are my notifications?” or “What are my messages?”
Cyan on blue
What it means:
- A cyan spotlight on a blue ring means that Alexa is listening.
- The light ring glimmers briefly when Alexa has heard and is processing your request. A briefly glimmering blue light might also mean the device is receiving a software update.
Red
What it means:
- Solid red light shows when the microphone on/off button is pressed. That means the device microphone is disconnected and Alexa is not listening. Press it again to enable your microphone.
- On Echo devices with a camera, a red light bar means that your video will not be shared.
Spinning cyan
What it means:
- Slowly spinning teal and blue means that your device is starting up. If the device has not been set up, the light turns to orange when the device is ready for setup.
Orange
What it means:
- Your device is in setup mode, or is trying to connect to the Internet.
Green
What it means:
- A pulsing green light means that you’re receiving a call on the device.
- If the green light is spinning, then your device is on an active call or an active Drop In.
Purple
What it means:
- When the Do Not Disturb feature is on, the light briefly shows purple after you make any request.
- During initial device setup, purple shows if there are Wi-Fi issues.
White
What it means:
- When you adjust device volume, white lights show the volume levels.
- A spinning white light means Alexa Guard is turned on and in Away mode. Return Alexa to Home mode in the Alexa app.
Echo Device Low Power Mode
Low Power Mode reduces energy consumption on your Echo device when it’s idle, except in certain situations.
When an Echo device is idle it will automatically enter Low Power Mode to reduce its energy consumption. We are committed to building a more sustainable business for our customers and the planet. You do not need to manually turn Low Power Mode on or off. Your device automatically exits Low Power Mode when you interact with it, including when you use the wake word, press the action button, step in front of the camera (Echo Show devices only), or control it using the Alexa app. Low Power Mode is not available for certain user configurations listed below.
Configurations that disable Low Power Mode:
If you enable the features below, your device will not enter Low Power Mode:
- eero Built-in. For more information about eero Built-in, go to https://eero.com/eero-built-in.
- Motion Detection. For more information about Motion Detection, go to What Is Ultrasound Motion Detection?.
Wi-Fi and Bluetooth:
Update the Wi-Fi Settings for Your Echo Device
Use the Alexa app to update the Wi-Fi settings for your Echo device.
- Open the Alexa App .
- Select Devices
. - Select Echo & Alexa.
- Select your device.
- Select Change next to Wi-Fi Network and follow the instructions in the app.
Pair Your Phone or Bluetooth Speaker to Your Echo Device
Use the Alexa app to pair your phone or Bluetooth speaker with your Echo Device.
- Put your Bluetooth device in pairing mode.
- Open the Alexa app .
- Select Devices.
- Select Echo & Alexa.
- Select your device.
- Select Bluetooth Devices, and then Pair A New Device.
Remove Paired Bluetooth Devices from Your Echo Device
Use the Alexa App to remove previously paired Bluetooth devices.
- Open the Alexa app .
- Select Devices.
- Select Echo & Alexa.
- Select your device.
- Select Bluetooth Devices.
- Select the device you want to remove, and then select Forget Device. Repeat this step for each device you want to remove.
Echo Device Is Having Wi-Fi Issues
Echo device can’t connect to Wi-Fi or has intermittent connectivity issues.
- Make sure that your Echo device is within 30 feet (or 10 meters) of your wireless router.
- Check that your Echo device is away from any devices that cause interference (such as microwaves, baby monitors, or other electronic devices).
- Check that your router is working. Check the connection with another device to determine if it’s an issue with your Echo device or with your network.
- If other devices can’t connect, restart your Internet router and/or modem. While your network hardware restarts, unplug the power adapter from your Echo device for 3 seconds, then plug it back in. Make sure that you’re using the included power adapter for your Echo device.
- If other devices are able to connect, check that you are using the correct Wi-Fi password. You can also try turning off some of your other devices temporarily to reduce interference and see if that affects your Echo device’s ability to connect.
- If you have several devices connected to your Wi-Fi network, turn some of them off temporarily. That way you can check if multiple connected devices are impacting your Echo device’s ability to connect.
- Check if your router has separate network names (also called SSID) for the 2.4 GHz and 5 GHz bands. If you have separate network names, try moving your device from one network to the other.
- For example, if your router has both “MyHome-2.4” and “MyHome-5” wireless networks. Disconnect from the network that you’re using (MyHome-2.4) and try to connect to the other one (MyHome-5).
- If your Wi-Fi password recently changed, Update the Wi-Fi Settings for Your Echo Device or Update the Wi-Fi Settings on Your Echo Show.
- If your device is still having intermittent connection issues, Reset Your Echo Device.
Echo Device Can’t Connect to Wi-Fi During Setup
Your device won’t connect to the Internet during setup.
Try the following steps to resolve connection issues during setup:
- Check that you have the latest version of the Alexa app.
- If your Echo device has eero Built-in, follow Connect Your Echo Device to Your eero Network. You must have your eero Network installed first before connecting your Echo device to eero.
- Try the tips listed in Echo Device Is Having Wi-Fi Issues.
- Restart Your Alexa Enabled Device
- If all the previous steps fail, Reset Your Echo Device.
- Try setup again using your phone as a Wi-Fi hotspot.
Tip: If you are experiencing connection issues on multiple devices, contact your Internet Service Provider.
Echo Device Is Having Bluetooth Issues
Your Echo device can’t pair to Bluetooth or your Bluetooth connection drops.
- Make sure your Echo device has the latest software update. Say, “Check for software updates.”
- Make sure that your Bluetooth device uses a supported Bluetooth profile. Alexa supports:
- Advanced Audio Distribution Profile (A2DP SNK)
- Audio/Video Remote Control Profile
- Move your Bluetooth and Echo devices away from sources of possible interference (such as microwaves, baby monitors, and other wireless devices).
- Make sure that your Bluetooth device is fully charged and close to your Echo device when pairing.
- If you’ve previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again.
Device Software and Hardware:
Alexa Device Software Versions
Alexa-enabled devices receive software updates automatically when connected to the Internet. These updates usually improve performance and add new features.
Amazon Echo (1st Generation)
Latest Software Version: 669701420
Amazon Echo (2nd Generation)
Latest Software Version: 8289072516
Amazon Echo (3rd Generation)
Latest Software Version: 8624646532
Amazon Echo (4th Generation)
Latest Software Version: 8624646532
Amazon Smart Oven
Latest Software Version: 304093220
Amazon Smart Plug
Latest Software Version: 205000009
Amazon Smart Thermostat
Latest Software Version: 16843520
Amazon Tap
Latest Software Version: 663643820
AmazonBasics Microwave
Latest Software Version: 212004520
Echo Auto
Latest Software Version: 33882158
Echo Auto (2nd Generation)
Latest Software Version: 100991435
Echo Buds (1st Generation)
Latest Software Version: 318119151
Echo Buds Charging Case (1st Generation)
Latest Software Version: 303830987
Echo Buds (2nd Generation)
Latest Software Version: 578821692
Echo Buds Charging Case (2nd Generation)
Latest Software Version: 571153158
Echo Connect
Latest Software Version: 100170020
Echo Dot (1st Generation)
Latest Software Version: 669701420
Echo Dot (2nd Generation)
Latest Software Version: 8289072516
Echo Dot (3rd Generation)
Latest Software Version:
8624646532
8624646532
Echo Dot (4th Generation)
Latest Software Version: 8624646532
Echo Dot (5th Generation)
Latest Software Version: 8624646532
Echo Dot Kids Edition (2018 Edition)
Latest Software Version: 649649820
Echo Dot Kids Edition (2019 Edition)
Latest Software Version: 5470237316
Echo Dot (4th Generation) Kids Edition
Latest Software Version: 5470238340
Echo Dot (5th Generation) Kids
Latest Software Version: 8087719556
Echo Dot (3rd Generation) with clock
Latest Software Version: 8624646532
Echo Dot (4th Generation) with clock
Latest Software Version: 8624646532
Echo Dot (5th Generation) with clock
Latest Software Version: 8624646532
Echo Flex
Latest Software Version: 8624646532
Echo Frames (1st Gen)
Latest Software Version: 1177303
Echo Frames (2nd Gen)
Latest Software Version: 2281206
Echo Glow
Latest Software Version: 101000004
Echo Input
Latest Software Version: 8624646020
Echo Link
Latest Software Version: 8087717252
Echo Link Amp
Latest Software Version: 8087717252
Echo Look
Latest Software Version: 642553020
Echo Loop
Latest Software Version: 1.1.3750.0
Echo Plus (1st Generation)
Latest Software Version: 683785720
Echo Plus (2nd Generation)
Latest Software Version: 8624646020
Echo Show (1st Generation)
Latest Software Version: 683785820
Echo Show (2nd Generation)
Latest Software Version: 683785820
Echo Show 5 (1st Generation)
Latest Software Version: 8624646532
Echo Show 5 (2nd Generation)
Latest Software Version: 8624646532
Echo Show 5 (2nd Generation) Kids
Latest Software Version: 5470238340
Echo Show 8 (1st Generation)
Latest Software Version: 8624646532
Echo Show 8 (2nd Generation)
Latest Software Version: 27012189060
Echo Show 10 (3rd Generation)
Latest Software Version: 27012189060
Echo Show 15
Latest Software Version: 25703745412
Echo Spot
Latest Software Version: 683785820
Echo Studio
Latest Software Version: 8624646020
Echo Sub
Latest Software Version: 8624646020
Echo Wall Clock
Latest Software Version: 102
Check Your Echo Device’s Software Version
View your current software version in the Alexa app.
- Open the Alexa app .
- Select Devices.
- Select Echo & Alexa.
- Select your device.
- Select About to see your device’s software version.
Update the Software on Your Echo Device
Use Alexa to update to the latest software version for your Echo device.
Say, “Check for software updates” to install software on your Echo device.
Change Your Echo Device’s Name
Use the Alexa app to update your device’s name.
- Open the Alexa app .
- Select Devices.
- Select Echo & Alexa.
- Select your device.
- Select Edit Name.
Change the Wake Word on Your Echo Device
Use the Alexa app to set the name you call to start conversations with Alexa.
- Open the Alexa app .
- Open Devices.
- Select Echo & Alexa and then select your device.
If your device has active Reminders or Routines, you might have to select settings
to reach the Device Settings page. - Scroll under General and select Wake Word.
- Select a wake word from the list, and then select OK.
Create Speaker Sets with Compatible Echo Devices
For stereo sound and improved music playback in the left and right channels, pair two supported Echo devices.
- Open the Alexa app .
- Select Devices .
- Select plus
. - Select Combine Speakers.
- Select Stereo Pair / subwoofer, and then follow the on-screen instructions.
Troubleshooting:
Set Up Doesn’t Work on Your Echo Device
Your Echo device doesn’t complete set up.
To fix setup issues with your Echo device:
- Check that your device is connected to Wi-Fi.
- Check that you have the latest version of the Alexa app.
- Restart your Echo device.
- Reset your Echo device.
Alexa Doesn’t Understand or Respond to Your Request
Alexa doesn’t respond or says she can’t understand you.
To fix issues with your Echo device not responding:
- Make sure you’re using the power adapter that was included with your device.
- Make sure you have an active internet connection.
- Check that your device isn’t muted. The light indicator is red when your device is muted.
- For devices without a screen: press the Action button to see if your Echo device responds.
- To make sure that Alexa hears you, move your device away from walls, other speakers, or background noise.
- Speak naturally and clearly.
- Rephrase your question or make it more specific. For example, there are many cities around the world called “Paris.” If you want to know the weather in Paris, France, say, “What’s the weather like in Paris, France?”
- Try saying, “Did you hear me?”
- Unplug your device and then plug it back in.
Restart Your Alexa Enabled Device
Restart your device to resolve most intermittent issues or if it is unresponsive.
- Unplug your device or the power adapter from the power outlet. Then plug it back in.
- For devices with removable batteries, remove and reinsert the batteries to restart the device.
Deregister Your Device
If you no longer wish to use your device, you can deregister it from your Amazon account.
If you would like to give your device as a gift or wish to register the device under a different account, you will need to deregister the device from your account.
To deregister your device:
- Go to Manage Your Content and Devices and log in to your account.
- Click Devices.
- Select your device and click Deregister.
Reset Your Echo Device
Get help resetting your Echo device.
Green Light Won’t Turn Off on Your Echo Device
A spinning or flashing green light on your Echo device means there’s an incoming call or an active call or an active Drop In.
Flashing Green Light
There is an incoming call on your Echo device.
- Say, “Answer Call.”
Spinning Green Light
Your Echo device has an active call or Drop In ready for you. If you didn’t expect a call or Drop In, try these things:
- Say, “Hang Up.”
- Check your voice history to see if Alexa misheard you and started a call or Drop In.
- Turn off Drop In.
- Turn off Communications for specific Alexa devices.
Yellow Light Won’t Turn Off on Your Echo Device
A flashing yellow light on your Echo device means that you have a notification or a message from an Alexa contact.
If you see a flashing yellow light on your Echo device, try the following steps:
- Say, “What notifications do I have?”
- Say, “What messages do I have?”
- Update your notification settings in the Alexa app.
