SHARK Sena Mesh Wave Intercom System User Guide

It comes with a range of accessories for enhanced functionality.
Follow the specified button taps and presses to perform various functions like power on/off, volume adjustment, and configuration menu access.

Voice prompts and LED indicators provide feedback on actions.
Pair the SHARK MW with Bluetooth devices for the first time to establish connections.
The device supports pairing with multiple devices, but allows only one additional device for simultaneous connection.

QUICK REFERENCE

BEFORE GETTING STARTED

SHARK Helmets

Download the SHARK Helmets app from the Google Play Store or the App Store.

WAVE Intercom App

Download the WAVE Intercom app from the Google Play Store or the App Store.

For detailed information on the Wave Intercom, please refer to the Wave Intercom User Guide at sena.com.

SHARK Helmets Device Manager

Download the SHARK Helmets Device Manager from www.sharkhelmets.com.

CLICK ANY SECTION TO BEGIN

ABOUT THE SHARK MW

Key Features

Mesh Intercom 3.0 – delivers improved sound quality, a more robust connection, and extended talk time

Dual version Mesh – Mesh 2.0 for backward compatibility
Wave Intercom Compatible
Audio Multitasking
SHARK fit design
Bluetooth® version 5.2
Over-the-Air (OTA) firmware update

Center button
Status LED
(+) button
Mesh Intercom button
(−) button
Charging LED
USB-C charging port
Wired microphone connector
Battery connector
Speaker (L) connector
Speaker (R) connector

Package Contents

BASIC OPERATION

Charging

It takes 2.5 hours to fully charge.

Any third-party USB charger can be used, as long as it is approved by the FCC, CE, IC, or other locally recognised regulatory agencies.
Using a unapproved charger may cause fire, explosion, leakage, and other hazards, potentially reducing the battery’s lifespan or performance.

Configuration

Enter Configuration

PAIRING WITH BLUETOOTH DEVICES

When using the SHARK MW with other Bluetooth devices for the first time, they need to be paired.
The SHARK MW can pair with multiple devices, including two mobile phones and one GPS.

However, it supports only one additional device, alongside a mobile phone, for simultaneous connection.

Phone Pairing

When you turn on the SHARK MW for the first time or reboot it after a factory reset, the SHARK MW will automatically enter phone pairing mode.

To cancel phone pairing, press any button.

Second Mobile Phone Pairing

GPS Pairing

USING WITH A SMARTPHONE

Making and Answering Calls

Speed Dial
Assign Speed Dial Presets

Speed dial presets can be assigned using the SHARK Helmets app.

Use Speed Dial Presets

Enter the speed dial menu.
Navigate forward or backwards through speed dial preset.
Tap the centre button to confirm.

Music

MESH INTERCOM

The SHARK MW provides two Mesh Intercom modes:

Open Mesh™ for open group intercom conversations.
Group Mesh™ for private group intercom conversations.

Open Mesh

Group Mesh

Mesh Version Switch

Switch to Mesh 2.0 for Backwards Compatibility

Mesh 3.0 is the latest Mesh Intercom technology, but to communicate with legacy products using Mesh 2.0, please switch to Mesh 2.0 using the SHARK Helmets app.

Open Mesh

You can freely communicate with virtually unlimited users in each of the 6 available channels. The default Mesh Intercom channel is 1.

Mesh Intercom On/Off

Mute/Unmute Mic

Press the Mesh Intercom button for 1 second to mute/unmute the microphone during Mesh Intercom communication.

Channel Selection

Enter the channel setting.
Navigate between channels.
Confirm and save the channel.

The channel will be automatically saved if no buttons are pressed for 10 seconds on a specific channel.
The channel will be saved even if the SHARK MW is turned off.

Group Mesh

By using group mesh, a private conversation group can be created for up to 24 participants.

Create a Group Mesh

Users (You, A, and B) enter the mesh grouping by pressing the Mesh Intercom button for 5 seconds while staying in the open mesh. They don’t need to be on the same open mesh channel to create a group mesh together.

When mesh grouping is completed, it automatically switches from open mesh to group mesh.

If you want to cancel mesh grouping, tap the Mesh Intercom button.

If the mesh grouping is not successfully completed within 30 seconds, users will hear a voice prompt saying, “Grouping failed.”

Join an Existing Group Mesh

While you are in a group mesh, you can invite other users in open mesh to join the group.

You are already in group mesh with A and B, and the other users, C and D, are in open mesh.

You and the other users, C and D, enter mesh grouping by pressing the Mesh Intercom button for 5 seconds.

When mesh grouping is completed, the other users, C and D, automatically join the group mesh while leaving the open mesh.

If the mesh grouping is not successfully completed within 30 seconds, the current user (You) will hear a low tone double beep and the new users (C and D) will hear a voice prompt saying, “Grouping failed.”

Toggle Open/Group Mesh

You can toggle between open mesh and group mesh without resetting the mesh.

If you have never participated in group mesh, you cannot toggle between open mesh and group mesh. You will hear a voice prompt saying, “No group available.”

Mesh Reach-Out Request
You (caller) can send a Mesh Reach-Out request to turn on Mesh Intercom to nearby* friends who have it turned off.

If you want to send or receive a Mesh Reach-Out request, you need to enable it in the SHARKHelmets app.
You can send a Mesh Reach-Out request using the Mesh Intercom button or the SHARKHelmets app.
Friends who receive the Mesh Reach-Out request need to manually turn on their Mesh Intercom.

Up to 330 ft in open terrain

Reset Mesh

If the SHARK MW resets the mesh while in open mesh or group mesh, it will automatically return to open mesh, channel 1.

WAVE INTERCOM

Wave Intercom enables open communication using cellular data.
For detailed information, please refer to the Wave Intercom User Guide on sena.com.

Wave Intercom On/Off
Open the WAVE Intercom app, then double-tap the Mesh Intercom button to join Wave Intercom.

You must open the app before starting Wave Intercom.

When you start Wave Intercom, you will automatically connect with users in the Wave Zone.
The Wave Zone covers a 1-mile radius in North America and a 1.6-km radius in Europe.
To end Wave Intercom, single-tap the Mesh Intercom button.

Switch between Wave Intercom and Mesh Intercom

You can easily switch between Mesh Intercom and Wave Intercom with a single tap on the center button.

AUDIO MULTITASKING

Audio multitasking on the SHARK MW allows you to listen to music while having a Mesh Intercom conversation.
For more details, go to Device Settings on the SHARKHelmets app to configure the settings.

Intercom-Audio Overlay Sensitivity

The music will be lowered to play in the background if you talk over the intercom while the overlaid audio is playing. You can adjust the intercom sensitivity to activate this background audio mode. Level 1 has the lowest sensitivity and level 5 has the highest sensitivity.
If your voice is not louder than the sensitivity of the selected level, the overlaid audio will not be lowered.

Audio Overlay Volume Management

The music overlaid audio reduces in volume whenever there is an ongoing intercom conversation.

If audio overlay volume management is enabled, the volume level of the overlaid audio will not be reduced during an intercom conversation.

FIRMWARE UPDATE

Over-the-Air (OTA) Update

You can update the firmware via Over-the-Air (OTA) directly from the settings in the SHARKHelmets app.

SHARK Helmets Device Manager

You can upgrade the firmware using the SHARK Helmets Device Manager.

TROUBLESHOOTING

Factory Reset

To restore the SHARK MW to its factory default settings, simply use the factory reset feature.

Fault Reset

If the SHARK MW is on but not responding, you can perform a fault reset to restore normal functionality.
Ensure the USB-C charging cable is disconnected, then press the center button and (+) button simultaneously for 8 seconds.

All settings will remain unchanged.

FAQ

How do I power on the SHARK MW?

To power on the SHARK MW, press the centre button for 1 second.

How long does it take to fully charge the SHARK MW?

The SHARK MW takes approximately 2.5 hours to fully charge.

Can I pair multiple mobile phones with the SHARK MW simultaneously?

The SHARK MW can pair with two mobile phones and one GPS device simultaneously. However, it supports only one additional device alongside a mobile phone for simultaneous connection.

Documents / Resources

SHARK Sena Mesh Wave Intercom System [pdf] User Guide
Sena Mesh Wave Intercom System, Mesh Wave Intercom System, Wave Intercom System, Intercom System

References

User Manual

SHARK Sena Mesh Wave Intercom System

Product Usage Instructions