Shark BU3500SM Clean and Empty Cordless Vacuum Owner's Manual

Do not expose any parts to water except for filters and dust cup.
Avoid contact with wet hands and use only with dust cup, filters, and brushroll in place.

Avoid placing objects into nozzle or accessory openings to maintain airflow.
Turn off the vacuum if airflow is restricted and remove obstructions before restarting.

Keep vacuum away from hair, face, fingers, and loose clothing during operation.
Do not use a damaged or malfunctioning vacuum.

Exercise caution when cleaning on stairs and keep the vacuum moving over carpet surfaces to avoid damage.
Avoid leaving the vacuum unattended while powered on.

Avoid using the vacuum on unstable surfaces or to pick up liquids, large objects, or hard/sharp items.

Frequently Asked Questions (FAQ):

Q: Can children operate this vacuum?
A: Children should not operate the vacuum. Close supervision is necessary when used near children.
Q: What should I do if I suspect the vacuum is not working correctly?
A: Do not use the vacuum if it is not working as it should. Contact customer support for assistance.

Q: Is it safe to handle the plug or vacuum with wet hands?
A: No, do not handle the plug or vacuum with wet hands to avoid electric shock.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY • PLEASE READ

ALL INSTRUCTIONS BEFORE USING THIS VACUUM.
If the charging cord plug does not fit fully into the outlet, reverse the plug.

If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.
To reduce the risk of shock and unintended operation, turn off power and remove the battery before servicing.

WARNING
To reduce the risk of fire, electric shock, injury, or property damage:

THE FLOOR NOZZLE, WAND, AND HAND VACUUM CONTAIN ELECTRICAL CONNECTIONS:

This vacuum consists of a motorized nozzle, wand, and hand vacuum.
These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user.
Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.
Use only identical replacement parts.
This vacuum contains no serviceable parts.
Use only as described in this manual.
DO NOT use the vacuum for any purpose other than those described in this manual.
With the exception of the filters and dust cup, DO NOT expose any parts of the vacuum to water or other liquids.
Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
GENERAL USE
This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience or knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be done by children.
Always turn off the vacuum before connecting or disconnecting any current carrying hoses, motorized nozzles, chargers, batteries, or other electrical or mechanical parts.
DO NOT handle plug or vacuum with wet hands.
DO NOT use without dust cup, filters, and brushroll in place.
Only use Shark® branded filters and accessories.
DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.
Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
DO NOT use if vacuum is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
Use extra care when cleaning on stairs.

DO NOT leave the vacuum unattended while powered on.
When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.
DO NOT place vacuum on unstable surfaces such as chairs or tables.

DO NOT use to pick up:
- Liquids
- Large objects
- Hard or sharp objects (glass, nails, screws, or coins)
- Large quantities of dust (including drywall, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
- Smoking or burning objects (hot coals, cigarette butts, or matches)
- Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
- Toxic materials (chlorine bleach, ammonia, or drain cleaner)
DO NOT use in the following areas:
- Poorly lit areas
- Wet or damp surfaces
- Outdoor areas
- Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)
Turn off the vacuum before plugging in or unplugging the charger.
Turn off the vacuum before any adjustment, cleaning, maintenance, or troubleshooting.

During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.
Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
DO NOT modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual.
DO NOT use the battery or vacuum if it has been modified or damaged. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.
DO NOT unplug by pulling on the cord. To unplug, grasp the plug, not the cord.

Turn off all controls before unplugging.
BATTERY PACK
The battery is the power source for the vacuum. Carefully read and follow all charging instructions.
To prevent unintentional starting, ensure the vacuum is powered off before picking up or carrying the vacuum.
DO NOT carry the appliance with your finger on the power switch.

Use only Shark charger dock XDCKBU3500SM . Use of an incorrect charger may result in no charging and/or unsafe conditions.
Use only with Shark battery pack XBTR625KSLEUN.
Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals increases the risk of fire or burns.

Under abusive conditions, liquid may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical help.
Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain long-term battery life.
DO NOT charge battery at temperatures below 40°F (5°C) or above 104°F (40°C).

Store the appliance indoors. DO NOT use or store it below 37.4°F (3°C). Ensure the appliance is at room temperature before operating.
DO NOT expose the battery to fire or temperatures above 265°F (130°C) as it may cause explosion
- If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.
- During charging, the battery must be placed in a well-ventilated area.

SAVE THESE INSTRUCTIONS

AUTO-EMPTY ASSEMBLY

Slide the Wand onto the neck of the Floor Nozzle until it clicks into place.

Align the Hand Vacuum nozzle opening with the top of the wand and slide it on until it clicks into place.
Make sure the Dock is facing upright. Slide the Charging Post into the slot on front of dock until it clicks.
Place the dock on the floor near a wall outlet. Plug the Power Cord into the outlet.

Store the crevice tool accessory on the mount on the dock.

For proper operation, ensure all components are completely connected and clicked into place. NOTE: Once the charging post is installed, it can’t be removed.

LI-ION BATTERY

Prior to first use, charge the battery completely. A full charge takes approximately 4.5 hours.

RUNTIMES PER FULLY CHARGED BATTERY
BU3120 series, with a full charge, will have up to 40 minutes of runtime. BU3521 series, with a full charge, will have up to 40 minutes of runtime. Visit sharkclean.com/support online for more information.

LED BATTERY POWER AND CHARGING INDICATORS Charging

LED on the battery pack will pulse yellow when reaching 0-75% charge.

LED on the battery pack will pulse green from 75% – 100% charge.

LED on the battery pack will turn white when battery is fully charged.

NOTE: Full charge takes approximately 4.5 hours.

Additional Notes

When the battery is fully charged, the LED will turn white, then shut off.
Unit will not power on when charger is connected.

In Use

RECYCLING THE LI-ION BATTERY
When the Shark® Li-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent batteries to an authorized recycling center or to the retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

NOTE: The Shark battery, like all lithium-ion batteries, will naturally decrease in capacity over time from the 100% capacity of a new battery.

CHARGING

CHARGING WHILE IN STORAGE MODE

Charge the unit by placing it on the dock. Make sure the contacts on the wand are aligned with the contacts on the charging post. When charging is complete and you need to use the unit again, lift it off the dock.
To detach the hand vacuum from the wand, press the front latch release button on the hand vac where it meets the wand, then lift off the hand vacuum. To reattach the hand vacuum to the wand, align the hand vacuum opening over the top of the wand and slide it on until it clicks into place.

NOTE: When the unit is docked properly, the charging lights on the battery will blink, indicating that charging has begun.
NOTE: The main unit comes with a partial charge. For maximum runtime, charge fully before first use (approximately 4.5 hours). Leaving the unit plugged in will not damage battery life.

BATTERY REMOVAL

REMOVING THE BATTERY
To remove the battery from the hand vacuum, press the release tab on the battery cap and slide out the battery. To reinstall, slide the battery into the compartment in the handle until it clicks into place.

STORAGE ON THE GO For quick and easy short-term storage, attach the hand vacuum to the wand by placing it onto the pre-assembled wand storage clip.

USING YOUR VACUUM

CONTROLS AND CLEANING MODES

Press the button on the control panel on the back of the handheld vacuum to turn on power. To turn off power, press the button again. To toggle between ECO, AUTO, and BOOST modes, press the mode selection button.

When the vacuum is in the upright position, the nozzle will lock to allow for freestanding storage. To disengage the lock to start cleaning, step on the nozzle.
Automatically adjusts to different floor types, with brushroll speed optimized for deep carpet cleaning. When on bare floor, the indicator light on the nozzle will be BLUE. On carpet, the light will be MAGENTA. The light will turn RED if there is an error or clog. See Troubleshooting if this occurs.

MODES EXPLAINED

AUTO mode:
Automatically adjusts to different floor types, with brushroll speed optimized for deep carpet cleaning. When on bare floor, the indicator light on the nozzle will be BLUE. On carpet, the light will be MAGENTA.
ECO mode:
Vacuum runs on the lowest power setting to preserve battery life. AUTO mode is NOT activated in this mode. The light on the nozzle will be BLUE when in ECO mode.
BOOST mode:
Vacuum runs at maximum power for the highest possible suction level. AUTO mode is NOT activated in this mode. The light on the nozzle will be MAGENTA when in BOOST mode.

ABOVE-FLOOR CLEANING

Detach the hand vacuum to clean above-floor areas. Press the front latch release button on the hand vac where it meets the wand, then lift off the hand vacuum. To attach an accessory to the hand vacuum, slide it into the opening in the nozzle. To remove, press the release button and slide out the accessory.
To detach the floor nozzle from the wand, step on the nozzle while pressing the nozzle release button at the bottom of the wand. Lift the wand to remove it. To reattach the wand, align it over the neck of the floor nozzle, then slide it on until it clicks into place.

NOTE: All accessories are compatible with both the wand and the hand vacuum.

MAINTAINING YOUR VACUUM

EMPTYING THE DOCK DUST BIN

The dock dust bin holds up to 30 days’ worth of dust and debris. To remove the bin, press the dust bin release button and lift the bin out by the handle.

To empty the bin, hold it over the trash and press the release button on the top of the dust bin. The bottom will open to release the debris.

EMPTYING THE HANDHELD VACUUM DUST CUP To empty the handheld vacuum dust cup, turn off the power and hold the hand vac over the trash. Press the release button and the dust cup lid will drop open, releasing debris.

USING YOUR VACUUM

USING THE AUTO-EMPTY DOCK

Place the vacuum on the dock with the wand in the cradle of the charging post. When the vacuum is properly docked, automatic evacuation will begin. The evacuation cycle will last for 15 seconds.
Once evacuation is complete, the vacuum will continue charging until it is removed from the dock.

Note: DO NOT remove the vacuum while the evacuation cycle is taking place.

CLEANING THE HANDHELD VACUUM DUST CUP AND FILTER

To deep-clean the dust cup, slide the release button until the lid opens completely. Wipe away any dust and debris with a dry cloth, then rinse it out with water. Use a damp cloth to remove any remaining debris. Allow the dust cup to air-dry completely for at least 24 hours before reinstalling it.
To deep-clean the dust cup, slide the release button until the lid opens completely. Wipe away any dust and debris with a dry cloth, then rinse it out with water. Use a damp cloth to remove any remaining debris. Allow the dust cup to air-dry completely for at least 24 hours before reinstalling it.

IMPORTANT: DO NOT use soap when cleaning the filters. Use water only. Ensure that all filters are installed before using.

CLEANING THE AUTO-EMPTY DOCK FILTER

To access the filter in the dock, remove the Filter Door. Press the button at the bottom of the door, then tilt the door and lift it off. Remove the filter from the dock. After the filter has been rinsed and dried, reinstall it by reinserting it into the dock and replacing the filter door.
To access the Auto-Empty Exhaust Foam Filter, remove the dust bin. Before removing the Exhaust Foam Filter, vacuum off any fine debris from the surface. Lift the Exhaust Foam Filter out of the dock, then rinse it with water only (do not use soap). Allow the filter
to air-dry completely before reinstalling it.

For best results, clean the dock filters at least once a month and replace them regularly. To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electrical parts. Maintaining the dock filters will ensure successful automatic evacuation.

BRUSHROLL MAINTENANCE

Turn off the vacuum.
Press the nozzle release button to detach the nozzle from the wand.

Press the brushroll release button and slide the brushroll out of the nozzle.
Clear any blockages and remove any debris from the brushroll and floor nozzle.
Tap off loose debris and wipe the brushroll clean with a dry towel. Hand wash the brushroll if needed, using only water, and then let it air-dry completely for at least 24 hours.

When the brushroll is dry, reinstall it into the nozzle by inserting it into the nozzle until it clicks securely into place.

CHECKING FOR BLOCKAGES IN THE VACUUM
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll. Checking for Blockages in the Hand Vacuum:

Turn off the vacuum.

Remove the hand vacuum from the wand.
Check all intake openings to the dust cup and remove any debris or blockages.

Checking for Blockages in the Wand:

Turn off the vacuum.
Detach the hand vacuum and floor nozzle from the wand.
Check both ends of the wand for blockages and debris.

Clear away any debris or blockages.

Checking for Blockages in the Floor Nozzle:

Turn off the vacuum.

Detach the wand from the floor nozzle.
Press the brushroll release button and slide the brushroll out of the nozzle.
Clear any blockages and release any debris from the brushroll and floor nozzle.
Slide the brushroll back into the nozzle, ensuring everything is lined up and in place.

Checking for Blockages in the Charging Post:

Unplug the dock.
Remove the vacuum from the dock.
Press the latch on the back of the charging post and lift the post away from the dock.
Check the end of the charging post and top of the dock for any debris or blockage

Checking for Blockages in the Dock:

Unplug the dock.
Remove the vacuum from the dock.
Remove the dust bin from the dock.
Check the exit for any debris or blockages.

TROUBLESHOOTING

WARNING: To reduce the risk of shock and unintended operation, turn off power and remove the battery before servicing.

Vacuum is not picking up debris. No suction or light suction. Third indicator light on hand vacuum is solid yellow. (Refer to Checking for Blockages section for more information.)

Dust cup may be full; empty dust cup.
Check floor nozzle for blockages; clear blockages if required.
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Check connection between hand vacuum and wand for blockages; clear blockages if required.
Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.

Vacuum lifts area rugs.

Make sure you are not engaging BOOST mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Turn off the unit to disengage from the carpet, then restart.
- The brushroll in the floor nozzle doesn’t spin.

Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If vacuum turns off on its own, perform the following steps:

Turn on the vacuum and check the battery indicator lights on the hand vacuum. If recharging is needed, make sure vacuum power is off placing it on the charging dock.
Empty dust cup and clean filters (See the Cleaning the Dust Cup and Filter section).
Check wand, accessories, and inlet openings and remove any blockages.
Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
Press the On/Off switch to restart the vacuum.

Battery Indicator Lights on hand vacuum are flashing.

ECO, BOOST, and 2 Battery lights are flashing (Fig. A): Clog. (See the Maintaining Your Vacuum section.) Contact Customer Service at customerservice.sg@sharkninja-apac.com or customerservice.my@sharkninja-apac.com
if you experience any of the indications listed below:
All LEDs are blinking: critical motor failure. Contact call center. (Fig. B)
All LEDs except ECO are flashing:
Motor is overheating. (Fig. C):
All LEDs except BOOST are blinking: Critical motor failure. Contact call center. (Fig. D)
2 Battery LEDs, ECO, and BOOST LEDs are blinking. Critical motor failure. Contact call center. (Fig. E)
All Battery LEDs and all mode LEDs are blinking. Motor temperature issue. Clean unit and allow it to sit for 20 minutes. (Fig. F)
2 Battery LEDs and BOOST LEDs are blinking: Motor temperature issue. Clean unit and allow it to sit for 20 minutes. (Fig. G)
2 Battery LEDs and ECO LEDs are blinking: Critical system failure. Contact call center.
All 4 Battery Icons are pulsing: Floor nozzle temperature issue. Check for clogs/jams, allow it to sit for 20 minutes. (Fig. I)
First and last Battery icons are blinking: Floor nozzle critical failure. Contact call center. (Fig. J)

NOTE: If vacuum still does not operate properly, contact Customer Service at customerservice.sg@sharkninja-apac.com or customerservice.my@sharkninja-apac.com.

ADDITIONAL ACCESSORIES AVAILABLE ON SHARKACCESSORIES.COM

A Crevice Tool
B Duster Crevice Tool
C Wide Upholstery Tool
D Pet Multi-Tool
E Replacement Battery
F Hand Vac Pre-Motor Filter
G Auto-Empty Dock Post-Motor HEPA Filter
H Auto-Empty Exhaust Foam Filter

NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit’s configuration. To order additional accessories, visit sharkaccessories.com.

Two (2) YEAR LIMITED REPLACEMENT WARRANTY

The warranty commences on the date of purchase and expires at the end of the two-year period. In the unlikely event of a defect due to faulty materials or workmanship within the guarantee period we will replace the defective/faulty part with a new product, free of charge, or if the unit is deemed defective/faulty we replace the unit with an equivalent or upgraded model, at our discretion.
For warranty claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date and place of purchase.
Your warranty is subject to the following conditions

DO NOT operate the appliance with a damaged plug or cord, or if the unit has been dropped, damaged or dropped in water.
To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on your own. If the supply cord is damaged, it must be replaced by a qualified electrician to avoid a hazard. Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
The item has been subjected to fair wear and tear.
The item has not been used for trade, professional or hire purposes.
The item has not sustained damage through foreign objects, substances or accident

Customer costs within warranty
The customer is responsible for any inwards freight charge to return a product for warranty if requested, and outward freight charge for warranty parts and or replacement unit.

Who is covered?
This warranty applies only to the original purchaser, who bought the product from an authorised retailer and may not be transferred. Proof of purchase is required.

What is not covered?

Filters and brush rolls
Accessories supplied with the item.
Components that are subject to natural wear and tear caused by normal use in accordance with operating instructions.
Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
Accidental damage
Damage as a result of use not in accordance with the rating plate
Removal of blockages. If a blockage does occur please refer to the trouble shooting guide within your Shark Operating manual
Use of parts and accessories that are not genuine Shark components

REGISTER YOUR PURCHASE

sharkninja.sg
sharkninja.my

RECORD THIS INFORMATION

Model Number:
Date Code:
Date of Purchase: (Keep receipt)
Store of Purchase:

TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the hand vacuum and battery.

TECHNICAL SPECIFICATIONS

Voltage: 21.6V

BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery. When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the lithium-ion battery indicates that the costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas, it is illegal to place spent lithium-ion batteries in the trash or municipal solid waste stream and the RBRC program provides an environmentally conscious alternative.

RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United States and Canada to facilitate the collection of spent lithium-ion batteries. Help protect our environment and conserve natural resources by returning the spent lithium-ion battery to an authorized SharkNinja service center or to your local retailer for recycling. You may also contact your local recycling center for information on where to drop off the spent battery, or contact customer service at customerservice.sg@sharkninja-apac.com or customerservice.my@sharkninja-apac.com

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark® Cordless Clean & Empty Stick Vacuum & Auto-Empty System.

SharkNinja Singapore Pte. Ltd.
United Square Office Tower
101 Thomson Road
#27-01 to 03
Singapore 307591
customerservice.sg@sharkninja-apac.com
23-8, Menara Permata Damansara No. 685 Jalan Damansara 60000
Kuala Lumpur Wilayah Persekutuan, Malaysia
customerservice.my@sharkninja-apac.com
sharkninja.sg
sharkninja.my

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new
Shark® Cordless Clean & Empty Stick Vacuum & Auto-Empty System.

SharkNinja Singapore Pte. Ltd.
United Square Office Tower
101 Thomson Road
#27-01 to 03
Singapore 307591
customerservice.sg@sharkninja-apac.com
23-8, Menara Permata Damansara No. 685 Jalan Damansara 60000
Kuala Lumpur Wilayah Persekutuan, Malaysia
customerservice.my@sharkninja-apac.com
sharkninja.sg
sharkninja.my

SharkNinja Singapore Pte. Ltd.
United Square Office Tower
101 Thomson Road
#27-01 to 03
Singapore 307591
customerservice.sg@sharkninja-apac.com
23-8, Menara Permata Damansara No. 685 Jalan Damansara 60000
Kuala Lumpur Wilayah Persekutuan, Malaysia
customerservice.my@sharkninja-apac.com
sharkninja.sg
sharkninja.my

Documents / Resources

Shark BU3500SM Clean and Empty Cordless Vacuum [pdf] Owner's Manual
BU3500SM Clean and Empty Cordless Vacuum, BU3500SM, Clean and Empty Cordless Vacuum, Empty Cordless Vacuum, Cordless Vacuum, Vacuum

References

User Manual

Shark BU3500SM Clean and Empty Cordless Vacuum

Product Information

Product Usage Instructions