How do I detach the camera from its wall mount for charging?
According to the Installation section of the UBOX Indoor Home Security Camera manual, the camera is designed to be easily removed from its mounting…
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UBOX questions & answers
Browse answered questions about UBOX, including setup, troubleshooting, compatibility and maintenance.
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Answered questions
Why does the UBOX app only work on WiFi and not on 4G/mobile data on my iPhone?
Based on the UBOX Indoor Home Security Camera manual, if your app works on WiFi but shows a black screen or fails to load…
How do I reinstall the UBOX app and reconnect to a shared camera after deleting my account?
To regain access to your family's UBOX cameras, follow these steps: Reinstall the App: Search for "Ubox" in the Apple App Store or Google…
Why doesn't my UBOX camera move when I use the zoom buttons?
If your UBOX camera does not move when using the zoom buttons, it is likely because the camera model you are using features digital…
Does the UBOX camera play a ringtone or sound alert when the battery is low?
Based on the UBOX App User Manual, the camera does not typically play an audible ringtone from the device itself when the battery is…
Does the UBox camera have a low battery ringtone alert?
Based on the UBox App manual, there is no mention of an audible ringtone or sound emitted by the camera itself when the battery…
How can I view two cameras simultaneously in the UBox app?
The UBox app is designed to manage multiple devices, which are listed on the Device list interface. While the manual confirms you can add…
Why is the cloud service not working after purchase?
If your cloud service is not working after purchase, please check the following steps based on the UBox manual: Check Activation: Ensure the cloud…
How do I delete motion detection videos and set up immediate notifications with sound on my phone?
Based on the UBOX Indoor Home Security Camera manual, here is the guidance for your requests: Deleting Videos: The manual does not explicitly list…
Why is my UBOX camera firmware not updating and why is it not writing information to the SD card?
Based on the UBOX APP User Manual, here are the troubleshooting steps for your firmware and SD card issues: SD Card / Recording Issues:…
What should I do if my UBOX camera battery socket melted and produced a burning smell after replacing the batteries?
WARNING: This is a serious safety hazard. If you detect a burning smell or see melted components, you should immediately stop using the device…
How long do the UBOX camera batteries need to be charged before the camera has power?
The UBOX camera is powered by a lithium-ion battery. While the manual does not specify an exact initial charging time in hours, it notes…
How can I receive doorbell notifications on my phone without enabling motion detection?
Yes, you can receive notifications for doorbell presses while motion detection is disabled. To do this, follow these steps within the UBOX app: Disable…
Why does the Ubox app frequently require me to log in to view my security camera?
The Ubox app typically requires a login to ensure the security of your camera feed. If you are being logged out more frequently than…
What should I do if my UBOX camera stops rotating and does not respond to the app controls?
If your UBOX camera has stopped rotating and is not responding to the app controls, follow these troubleshooting steps to restore functionality: Check Power…
Why has the remote rotation stopped working on my UBOX camera?
If your UBOX camera has stopped rotating remotely, there are several potential causes to investigate: Weak Wi-Fi Signal: The camera requires a strong connection…
Why does my UBOX camera record 20-second clips titled 'Power On' when no motion is detected?
The 'Power On' title on a recording typically indicates that the camera has just rebooted or woken up from a complete power loss. If…
Why does my UBox camera keep going offline?
Based on the UBox manual and troubleshooting guide, there are several common reasons why your camera may be going offline: Weak Wi-Fi Signal: If…
How do I set up the UBOX camera to record automatically when motion is detected?
To ensure your UBOX camera records automatically when motion is detected, you must configure the PIR Detection settings within the UBOX app. Follow these…
Can you turn off the camera's alarm sound when it detects someone?
Yes, you can manage the sound and notification settings for your UBOX camera through the UBOX app. Based on the manual and app interface,…
How do I pay for the Ubox cloud service monthly subscription?
To pay for or manage your cloud service subscription within the Ubox app, follow these steps: Open the Ubox app on your smartphone. From…
Where can I purchase a replacement battery for the UBOX TS-SK4G Solar Battery Camera?
The UBOX TS-SK4G Solar Battery Camera typically uses standard 18650 rechargeable lithium-ion batteries, though some versions may use a built-in battery pack. To find…
How do I view alerts and playback videos from the SD card in the UBOX app?
To view alerts and playback videos stored on your SD card using the UBOX app, follow these steps: Access Playback: From the main device…
How do I switch from cloud storage back to memory card recording in the UBOX app?
To switch back to using your memory card for playback and recording after your cloud subscription has expired, follow these steps within the UBOX…