Why is the heart rate on my Fitbit Charge 6 not working?
If your Fitbit Charge 6 is not tracking your heart rate or showing dashed lines instead of a reading, follow these troubleshooting steps from…
Manuals+ Q&A
Fitbit questions & answers
Browse answered questions about Fitbit, including setup, troubleshooting, compatibility and maintenance.
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Answered questions
How do I set the time on my Fitbit Inspire 3?
The time on your Fitbit Inspire 3 is set automatically when you sync the device with the Fitbit app on your phone. To ensure…
How should I wear the Fitbit Versa 2 smartwatch for all-day use and exercise?
To ensure accurate tracking and comfort with your Fitbit Versa 2, follow these placement guidelines: All-Day Wear: Wear the watch about a finger's width…
How do I connect my phone to receive calls and text notifications on my Fitbit Versa 2?
To receive calls, texts, and other notifications on your Fitbit Versa 2, the watch must be paired to your phone via Bluetooth through the…
How do I see my pulse rate on the Fitbit Inspire?
To see your stats, including your heart rate, on the Fitbit Inspire, follow these steps: Swipe up from the clock face on your tracker…
How do I set the correct time on my Fitbit FB507 smartwatch?
On the Fitbit FB507, you do not manually set the time directly on the watch. Instead, the time is automatically updated whenever you sync…
Why is my Fitbit Versa 4 not tracking my sleep?
If your Fitbit Versa 4 is not tracking your sleep, it is often related to how the device is worn or a temporary software…
How do I set up continuous heart rate monitoring on my Fitbit Versa 4 watch and the Fitbit health app?
The Fitbit Versa 4 is designed to track your heart rate automatically and continuously (24/7) as soon as it is paired with your account.…
How do I troubleshoot syncing issues with my Fitbit Charge 2, especially when trying to sync with the Google Health app?
The provided manual for the Fitbit Charge 2 primarily discusses syncing with the Fitbit app and Fitbit Connect, not directly with the Google Health…
My Fitbit Inspire 3 is synced and set up, but it is stuck on the setup screen and won't let me operate the device. How can I fix this?
If your Fitbit Inspire 3 is stuck on a specific screen after syncing and won't allow you to navigate to the clock face, it…
How do I add apps to my Fitbit Sense 2? I swipe to the connections/apps screen but there is no link to apps.
To add or manage apps on your Fitbit Sense 2, you must use the Fitbit app on your paired smartphone rather than the watch…
How do I adjust the size of the G40 Smart Bracelet metal strap?
The provided manual for the G40 Smart Bracelet does not include specific instructions for resizing the metal strap. However, metal straps for smart bracelets…
If I choose the SWIM activity setting, will my Fitbit Charge 6 automatically enable the water lock?
Yes, the water lock turns on automatically on your Fitbit Charge 6 when you start a swim in the Exercise app. The water lock…
Since my last sync on June 23rd, my Fitbit Flex 2 (FB403BK) lights (4 white, 1 pink) continue to flash when charging, and it is not counting steps. How can I fix this?
Based on the Fitbit Flex 2 (FB403BK) manual, the light pattern you are describing (specifically the pink/magenta light) is typically a Reminder to Move.…
How can I see my contacts on my Fitbit Versa 2?
The Fitbit Versa 2 does not have a native "Contacts" app to browse your phone's full contact list directly on the watch. However, you…
How do I change the display language to Thai on my Fitbit Versa 2?
To change the language on your Fitbit Versa 2 to Thai, you must use the Fitbit app on your paired smartphone. The watch itself…
Why is my Fitbit Inspire 2 recording steps on the device but not showing them in the app?
It sounds like your Fitbit Inspire 2 is tracking your activity correctly, but the data is not successfully "syncing" (transferring) to the app on…
How do I view my BMI on the Fitbit Aria Air?
The Fitbit Aria Air scale itself only displays your weight on its screen. To see your BMI (Body Mass Index), you must use the…
How do I set up two Fitbit Inspire 2 trackers on a single smartphone, and what should I do if the device won't connect or stay charged?
Setting up two Fitbit devices for two different people on a single smartphone is not recommended because a Fitbit account can usually only be…
How do I fix a Fitbit Charge 4 that is not responding to taps or swipes?
If your Fitbit Charge 4 screen is unresponsive to taps and swipes, you should first try to restart the device. To restart your Charge…
How do I troubleshoot a Fitbit Versa 2 that won't charge or turn on after being discharged for two months?
When a Fitbit Versa 2 has been completely discharged for a long period (like two months), the battery may enter a deep discharge state…
How do I remove erroneous food log entries from Fitbit on a Mac and iPhone?
To remove erroneous food log entries, the process varies slightly depending on whether you are using the mobile app or the web dashboard on…
Can I increase the vibration strength for notifications on the Fitbit Alta HR?
Unfortunately, it is not possible to increase or adjust the vibration strength on the Fitbit Alta HR. The vibration intensity is fixed by the…
How do I download the Fitbit app and set up my Versa 2 if the watch is stuck on the Fitbit logo screen?
It sounds like your Fitbit Versa 2 is in its initial setup mode. To move past the Fitbit logo screen, you must complete the…