Manuals+ Q&A

Box questions & answers

Browse answered questions about Box, including setup, troubleshooting, compatibility and maintenance.

Browse topics

Answered questions

Newest questions

The elspet smart litter box has turned my house upside down, NOT FOR THE BETTER. The electric door will not close, therefore the rake cannot fully circulate to drop off contents in garbage and instead the rake scoops content and hits the door at the top of litter box causing it to beep obnoxiously. The rake finally comes back down and into start position. However, since the cleaning mode was interrupted by open electric door and the rake wasn’t able to complete its process and drop waste into garbage, the rake then decides to try again, only to be stopped once more by unmoved open door placed at top inside of box and the beeping starts once again indicating faulty cleaning cycle. This will continue again and again ending with obnoxious beeping and the rake reversing after unable to bypass door to empty in garbage, and the rake drops waster back in sand of litter defeating the whole point of spending hundreds of dollars on a self-cleaning litter box only to leave waste in the litter until I manually scoop it out. Needless to say I’m beyond frustrated and no research has offered me a solution. I’m desperate, somebody please help me. 602-292-7873

2026-07-30 1 answer

I understand your frustration with the Elspet ELS407 Smart Cat Litter Box. The issue you're describing, where the electric door doesn't close and the…