My right earbud has no sound even after attempting a reset. What should I do?
If your right JLab GO Air earbud is not producing sound and a standard reset has not resolved the issue, please try the following…
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JLab GO Air Earbuds User Manual — questions & answers
Read product questions and troubleshooting answers linked to JLab GO Air Earbuds User Manual.
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Answered questions
The left earbud is not producing any sound.
If your left JLab GO Air earbud is not producing sound, it may have lost its connection to the right earbud or your device.…
Why are my JLab GO Air earbuds stuck on 'Ready to Pair' and not connecting to my phone?
If your JLab GO Air earbuds are saying "Ready to Pair" but not connecting to your phone, it usually means they are in pairing…
How can I pair both JLab GO Air earbuds to work at the same time if only one is currently playing sound?
If only one earbud is working, you likely need to reset the connection between the two earbuds so they pair with each other before…
Why is one of my JLab GO Air earbuds not connecting or playing sound even though I hear the power on/off voice prompts?
It sounds like your earbuds have lost their connection to each other (desynced). Since you can hear the "Hello" and "Goodbye" prompts, the earbud…
Why is my JLab GO Air earbud battery life only lasting one hour despite saying 'Battery Full'?
If your JLab GO Air earbuds are reporting "Battery Full" (which indicates 100-75% charge) but only lasting an hour, there may be a connection…
How can I purchase a replacement right earbud for my JBuds Air Sport?
To purchase a replacement right earbud for your JBuds Air Sport, you should contact JLab directly. While the manual you are viewing is for…
Why does the volume on my JLab GO Air earbuds decrease automatically when connected to a Windows laptop?
This issue is often related to how Windows manages Bluetooth audio devices rather than a hardware fault with your JLab GO Air earbuds. Here…
One of my JLab GO Air earbuds will not turn on. How can I fix this and make both work?
If one of your JLab GO Air earbuds is not turning on, please try the following troubleshooting steps to resolve the issue: Check for…
What does a solid blue light mean on the JLab GO Air charging case or earbuds?
According to the JLab GO Air manual, the blue light indicators function as follows during the charging process: Pulsing Blue: When the earbuds are…
How do I fix the issue where only one JLab GO Air earbud connects at a time?
If only one earbud is connecting to your device, you likely need to reset the connection between the two earbuds so they sync with…
How can I return or repair my JLab GO Air earbuds if the right one only lasts 30 minutes after two months of use?
Based on the JLab GO Air manual, here are the steps you can take to address the battery issue and seek a repair or…
How can I return or repair my JLab GO Air earbuds if the right earbud battery only lasts 30 minutes after two months of use?
Based on the JLab GO Air manual, here are the steps you can take regarding your battery issue: Warranty Coverage: JLab Audio provides a…
One of my JLab GO Air earbuds is not charging or turning on after being left out of the case. How can I fix this?
It is common for an earbud to become unresponsive if the battery drains completely or if the charging contacts are not making a clean…
Why are the battery notification voice prompts much louder than the music playback volume?
The JLab GO Air earbuds have built-in voice prompts (such as "Battery Full" or "Low Battery") that are set at a fixed system volume…
Why do my JLab GO Air earbuds stay on when I put them in the charging case?
According to the manual, the JLab GO Air earbuds should automatically power off when placed in the case. If they are staying on, please…
Why do my JLab GO Air earbuds stay connected and not turn off when placed in the charging case?
If your JLab GO Air earbuds are not turning off when placed in the case, it usually indicates that the earbuds are not making…
Why are my JLab GO Air earbuds not appearing in the Bluetooth settings on my Samsung S10?
If your JLab GO Air earbuds are not appearing on your Samsung S10, please follow these troubleshooting steps to ensure they are in pairing…
Why is my JLab GO Air earbud flashing a red light and not charging correctly, and how can I reset or clean it?
A flashing red light or failure to charge often indicates a connection issue between the earbud and the charging case. Here are the steps…
Why are my JLab GO Air earbuds only charging to 50% and draining in 5 minutes?
It sounds like your JLab GO Air earbuds are experiencing a battery or charging connection issue. Please try the following troubleshooting steps: Clean the…
How do I turn on my JLab GO Air earbuds?
To turn on your JLab GO Air earbuds, you have two primary methods: Automatic Power On: Simply remove the earbuds from the charging case.…
Why are my JLab Epic Air ANC earbuds not charging even though the blue light flashes briefly when plugged in?
It appears you are experiencing a charging issue with the JLab Epic Air ANC. While this page is for the GO Air model, the…
How can I fix my JLab GO Air earbuds if they are not charging, not pairing for audio, and shutting down?
We are sorry to hear about the issues you are experiencing with your JLab GO Air earbuds. Based on the manual, here are several…
How can I fix connection drops and interference with my JLab GO Air earbuds?
To resolve connection drops and interference with your JLab GO Air earbuds, please follow these troubleshooting steps: Reset the Connection: The most effective fix…