Why has my cloud recording stopped working after one day and now shows no videos?
It is common for cloud recording issues on the TRIS TV-XM-Q20-4MP to be related to app settings or subscription status. Please try the following…
Manuals+ Q&A
TRIS TV-XM-Q20-4MP Smart Bird Feeder User Guide — questions & answers
Read product questions and troubleshooting answers linked to TRIS TV-XM-Q20-4MP Smart Bird Feeder User Guide.
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Answered questions
Can the TRIS TV-XM-Q20-4MP bird feeder be charged with a standard charger instead of the solar panel, and what are the recommended voltage and amperage specifications?
Yes, the TRIS TV-XM-Q20-4MP Smart Bird Feeder can be charged using an external power supply other than the solar panel. According to the user…
How do I return to the live camera view after viewing photos in the Tris Home app?
To return to the live camera view from the photo or storage gallery in the Tris Home app, follow these steps: Look for a…
Does the TRIS TV-XM-Q20-4MP Smart Bird Feeder require an SD card or cloud storage to work, and how can I fix false loitering alerts?
Based on the user guide and app information for the TRIS TV-XM-Q20-4MP Smart Bird Feeder: Storage Requirements: The device can function for live viewing…
How can I troubleshoot or replace the camera speaker on my TRIS TV-XM-Q20-4MP bird feeder if the alarm and intercom have stopped working?
If your camera speaker has stopped working, preventing the use of the alarm and voice intercom, you can try the following troubleshooting steps before…
How can I fix severe buffering issues with my TRIS TV-XM-Q20-4MP Smart Bird Feeder camera?
Severe buffering on your TRIS TV-XM-Q20-4MP Smart Bird Feeder can be caused by network congestion, interference, or a need for a system refresh. Since…
How do I change the time zone on my TRIS TV-XM-Q20-4MP Smart Bird Feeder camera?
To change the time zone for your TRIS Smart Bird Feeder, you typically need to access the device-specific settings within the Tris Home app.…
Is there an SD card that comes with the feeder, and if so, where is it located?
The manual for the TRIS TV-XM-Q20-4MP Smart Bird Feeder mentions a "TF card slot" (which is another name for a Micro SD card slot)…
How do I clean the Tris TV-XM-Q20-4MP Smart Bird Feeder?
While the provided manual focuses on the electronic setup and camera configuration, general maintenance for the Tris TV-XM-Q20-4MP Smart Bird Feeder involves the following…
What does the Loitering Detection Alarm mean on the TRIS TV-XM-Q20-4MP Smart Bird Feeder, and how can I stop false notifications?
The Loitering Detection Alarm is a feature of the Tris Home app's AI detection system designed to alert you when a subject (typically a…
Can I use a USB charger to manually charge the TRIS TV-XM-Q20-4MP Smart Bird Feeder when the solar panel is insufficient?
Yes, you can manually charge the device using a USB charger. According to the Appearance of the device section in the manual, the camera…
Does the TRIS TV-XM-Q20-4MP Smart Bird Feeder come with an SD card, or do I need to purchase one separately?
Based on the user guide for the TRIS TV-XM-Q20-4MP Smart Bird Feeder, a Micro SD card is typically not included with the device. The…
How do I add a second phone to the TRIS TV-XM-Q20-4MP Smart Bird Feeder?
To add your phone to the TRIS TV-XM-Q20-4MP Smart Bird Feeder when another device is already connected, you have two primary options: Option 1:…
How can I have two iPhones connected to the TRIS Smart Bird Feeder at the same time without one being logged out?
It appears you are attempting to register the bird feeder as a new device on the second iPhone, which often resets the primary connection.…
Why is the blue light solid instead of flashing for Wi-Fi pairing, even after multiple resets?
According to the manual, a solid blue light indicates that the device has been awakened and is working normally, while a flashing blue light…
Where is the battery and power interface located on the TRIS TV-XM-Q20-4MP bird feeder camera?
The power interface and battery charging port are located on the bottom of the camera unit. To access them, you must open the protective…
Why does the Tris Home app require a credit card for registration and login?
The Tris Home app, used for the TRIS TV-XM-Q20-4MP Smart Bird Feeder, should not require a credit card for basic account registration or device…
How do I troubleshoot a TRIS TV-XM-Q20-4MP camera that has stopped working?
If your TRIS Smart Bird Feeder camera has stopped working, please follow these troubleshooting steps based on the user guide: Check the Power and…
Where can I get a replacement wire for the solar panel on my TRIS TV-XM-Q20-4MP Smart Bird Feeder?
The provided manual for the TRIS TV-XM-Q20-4MP Smart Bird Feeder does not list specific replacement parts or contact information for obtaining them. For a…
How do I operate the TRIS TV-XM-Q20-4MP Smart Bird Feeder and use the Tris Home app after setup?
The TRIS TV-XM-Q20-4MP Smart Bird Feeder uses the Tris Home app for operation. While the manual focuses heavily on initial setup, here are the…
My TRIS TV-XM-Q20-4MP Smart Bird Feeder stopped working after two weeks. What should I do?
I'm sorry to hear your TRIS TV-XM-Q20-4MP Smart Bird Feeder stopped working. Here are some troubleshooting steps based on the provided manual: Check Power:…
How do I navigate the Tris Home app interface for the TV-XM-Q20-4MP Smart Bird Feeder?
While the provided manual focuses primarily on the initial setup and hardware configuration, the Tris Home app interface for your TV-XM-Q20-4MP Smart Bird Feeder…
How do I turn off the vocal alarm on the TRIS TV-XM-Q20-4MP Smart Bird Feeder?
While the provided manual focuses on the physical setup and initial network configuration, the vocal alarm settings for the TRIS TV-XM-Q20-4MP Smart Bird Feeder…
How can I remove moisture from the inside of the TRIS TV-XM-Q20-4MP camera lens?
The TRIS TV-XM-Q20-4MP user guide does not provide specific instructions for opening the camera housing to clean the interior of the lens. Attempting to…