IM Journey Orchestration
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Specifications:
- Product Name: OpenTextTM Core Journey
- Functionality: Journey Orchestration Tool
- Manufacturer: OpenText
- Features: Tailored customer experiences, customer journey
coordination, personalized interactions
Product Usage Instructions:
Elevate Customer Satisfaction:
Boost satisfaction and business growth by providing personalized
interactions to customers.
Enhance Customer Retention:
Foster loyalty and reduce churn by addressing customer needs
proactively.
Boost Revenue Growth:
Encourage repeat purchases by satisfying customers and enhancing
their lifetime value.
Streamline Operational Efficiency:
Eliminate redundancies and improve workflows by coordinating
customer journeys across channels.
Gain Competitive Advantage:
Stand out in the market by delivering seamless and personalized
customer journeys.
FAQ:
Q: How can journey orchestration benefit my business?
A: Journey orchestration can enhance customer satisfaction,
retention, revenue growth, operational efficiency, and competitive
advantage.
Q: What makes OpenTextTM Core Journey unique?
A: OpenTextTM Core Journey offers tailored experiences,
personalized interactions, and efficient coordination of customer
journeys.
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Information reimagined
Imagine having a crystal ball that transforms ordinary customer interactions into extraordinary experiences.
Journey orchestration is that magic tool–turning casual interactions into lifelong relationships
while powering customer success and transforming your business from good to legendary.
How to turn meh into magic moments
with journey orchestration
1.5X
more
Elevate customer satisfaction
Do you ever feel like a business just gets you? That’s the magic of tailored experiences. Boost satisfaction and grow business with personalized interactions.
Impact:
Companies that excel in customer experience have 1.5 times more engaged employees than less customer-focused companies. (Source: Zendesk)
5%
increase
Enhance customer retention
Addressing customer needs before they arise fosters loyalty and reduces churn.
Impact:
A 5% increase in customer retention can lead to a profit increase of 25% to 95%. (Source: Hubspot)
Bottom line? Predict, prevent, prosper.
Boost revenue growth
Satisfied customers are more likely to make repeat purchases, enhancing their lifetime value.
50%
more
Impact:
Existing customers are 50% more likely to try new products and spend 31% more compared to new customers.
(Source: Semrush: 65 Customer Retention Statistics You Need to Know in 2024)
Streamline operational efficiency
Coordinating customer journeys across channels eliminates redundancies and improves internal workflows.
60%
more
Impact:
Companies that prioritize customer retention are 60% more profitable than those focusing on acquisition.
(Source: G2)
Gain competitive advantage
Delivering seamless and personalized customer journeys set your brand apart in a competitive market.
74%
of consumers
Impact:
74% of consumers are at least somewhat likely to buy based on experiences alone.
(Source: Invoca Customer Experience Statistics)
Journey orchestration is the secret to crafting experiences that customers love and remember. Unlock your customer experience
superpowers with OpenTextTM Core Journey.
Unlock your customer experience superpowers
Copyright © 2025 Open Text. All Rights Reserved. Trademarks owned by Open Text. For more information, visit: https://www.opentext.com/about/copyright-information · 01.25 | 236-000084-001
Documents / Resources
 |
opentext IM Journey Orchestration [pdf] Instructions IM, 236-000084-001, IM Journey Orchestration, IM, Journey Orchestration, Orchestration |
