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Instructions for opentext models including: IM, 236-000084-001, IM Journey Orchestration, IM, Journey Orchestration, Orchestration
22 янв. 2025 г. — Imagine having a crystal ball that transforms ordinary customer interactions into extraordinary experiences. Journey orchestration is that magic tool— ...
고객 여정 관리 소프트웨어 | OpenText Core Journey
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DocumentDocumentInformation reimagined Imagine having a crystal ball that transforms ordinary customer interactions into extraordinary experiences. Journey orchestration is that magic tool--turning casual interactions into lifelong relationships while powering customer success and transforming your business from good to legendary. How to turn meh into magic moments with journey orchestration 1.5X more Elevate customer satisfaction Do you ever feel like a business just gets you? That's the magic of tailored experiences. Boost satisfaction and grow business with personalized interactions. Impact: Companies that excel in customer experience have 1.5 times more engaged employees than less customer-focused companies. (Source: Zendesk) 5% increase Enhance customer retention Addressing customer needs before they arise fosters loyalty and reduces churn. Impact: A 5% increase in customer retention can lead to a profit increase of 25% to 95%. (Source: Hubspot) Bottom line? Predict, prevent, prosper. Boost revenue growth Satisfied customers are more likely to make repeat purchases, enhancing their lifetime value. 50% more Impact: Existing customers are 50% more likely to try new products and spend 31% more compared to new customers. (Source: Semrush: 65 Customer Retention Statistics You Need to Know in 2024) Streamline operational efficiency Coordinating customer journeys across channels eliminates redundancies and improves internal workflows. 60% more Impact: Companies that prioritize customer retention are 60% more profitable than those focusing on acquisition. (Source: G2) Gain competitive advantage Delivering seamless and personalized customer journeys set your brand apart in a competitive market. 74% of consumers Impact: 74% of consumers are at least somewhat likely to buy based on experiences alone. (Source: Invoca Customer Experience Statistics) Journey orchestration is the secret to crafting experiences that customers love and remember. Unlock your customer experience superpowers with OpenTextTM Core Journey. Unlock your customer experience superpowers Copyright © 2025 Open Text. All Rights Reserved. Trademarks owned by Open Text. For more information, visit: https://www.opentext.com/about/copyright-information · 01.25 | 236-000084-001