Moov Foldable Treadmill Owner’s Manual

Moov Foldable Treadmill

Scan the QR code and watch our 3-minute setup video. For detailed instructions, refer to this manual.

Safety Instruction

PLACEMENT

• Take extra care while unpacking and installing the product, and ensure no people or pets are near.
• To avoid water damage, place your treadmill in a well-ventilated, dry indoor environment and don’t put any objects ?lled with water on it.
• Leave an empty space of 1 meter wide and 2 meter long at minimum behind the treadmill while in use due to safety precautions.
• Place the treadmill on a flat and suitable surface. Don’t place it on a carpet or rug, as this can reduce ventilation and cooling ef?ciency.
• Keep the power cord away from heat sources.
• Keep children away from the treadmill. Do not let them use the treadmill or play with it.
• Do not place the treadmill in direct sunlight or a warm environment, such as near a ?replace, radiator, (electric) heater or oven, as this may cause an electrical leakage or ?re.
• This product is suitable for household use, not for environments with multiple users such as schools or gyms.
• Store the lubricant oil for maintenance purposes out of children’s reach.
• Turn the power off before moving the treadmill.

Installation & usage

INSTALLATION

• This product requires grounding. This way, you’ll minimize the risk of an electrical shock with defects.
• Ensure the plug is grounded and the socket you intend to plug the treadmill into has its own circuit.
• The treadmill is equipped with a power cord and a grounding plug. Plug it in a correctly installed and grounded socket that fully complies with local regulations or legal requirements.
• Warning: improper connection of the grounding conductor of this device may result in an electric shock. If you have any doubts about the grounding of this product, please entrust a quali?ed electrician to inspect.
• Only use the plug that is supplied with the product.
• The treadmill has a grounding plug. Plug it into a socket that fits accordingly. Do not plug the treadmill into an adapter.

USAGE

• Before using the treadmill, check whether your clothing is fastened correctly or zipped.
• Wear suitable sports shoes and clothes.
• Please avoid items that can get caught while using the treadmill. Do not use the treadmill while barefoot.
• Always remove the plug after using the treadmill.
• Stop immediately and consult a doctor if you experience dis – comfort or abnormal circumstances (such as dizziness, chest pain, nausea, or shortness of breath) during your training.
• Please do not jump on or off the treadmill while it is in use. Step off while running only in case of an emergency as follows: grab the armrests with both hands, lift up your body, and place both feet on the side panels. Then, carefully step off the treadmill to one side.
• Do not let the treadmill come in contact with water or any other conductive liquids, as this can cause an electric shock or ?re.
• Do not use the treadmill if you are tired, directly after having a full meal or if your body is in an abnormal condition.
• Do not use the treadmill while drinking, eating or other activities.
• Do not use the treadmill if you feel sluggish, for example, after drinking.
• Do not use the treadmill while wearing hard or sharp objects in your pockets.
• Keep the power cord and plug clean and free of objects or substances like water.
• Do not pull out the plug during use.
• Do not turn the power switch to OFF during use.
• Be careful with wet hands. Do not pull the plug out of the socket and don’t plug it into the socket if you have got wet hands.
• Do not pull out the plug by its cord, but grab the plug itself to remove it.
• This product is a Class C treadmill, not suitable for commercial or light commercial use.
• The treadmill will not operate with its handrails folded in.
• If the treadmill does not start or if any irregularities occur, stop using it. For common malfunctions and troubleshooting, see page 53 or contact us.

Maintenance

• To enjoy your Moov Run Plus for as long as possible, keep both yourself and your treadmill in top condition: regularly perform maintenance (see page 47) and keep your treadmill free of dust and moisture.
• Regularly remove dust from the ventilation holes on the bottom of the treadmill.
• Remove the plug from the socket when performing maintenance.
• Disassembling, repairing or replacing parts of the treadmill at your own initiative is prohibited, as it leads to risk of injury due to mechanical failure. Please get in touch with Moov before opening the exterior. Only upon approval you can disassemble, repair or replace parts.
• Remove the plug when a power failure occurs.

Health precautions

Important health notice.

Consult your doctor before using the treadmill if any of the following situations apply:

HEALTH PRECAUTIONS

• Patients with pain in the lower back, legs, neck and arms (such as patients with a herniated disc, spinal shift, disc protrusion, etc.) or those who have suffered from injuries to the legs, lower back or neck.
• Patients with degenerative arthritis, osteoarthritis, rheumatism, or gout.
• Individuals with abnormalities such as osteoporosis.
• Individuals with circulatory system diseases (heart disease, vascular disease, high blood pressure, etc.).
• Individuals with respiratory organ disorders.
• Individuals using arti?cial pacemakers or implanted medical electronic devices.
• Individuals with malignant tumors.
• Individuals with thrombosis or severe blood circulation disorders, acute venous inflammation, etc.
• Individuals with peripheral circulation disorders caused by conditions such as diabetes.
• Individuals with skin wounds.
• Individuals with fever due to diseases (temperature reaching 38 °C or higher).
• Individuals with abnormal or bent backs.
• Pregnant or potentially pregnant women.
• Individuals feeling physically abnormal or in need of rest.
• Individuals with obvious poor physical condition.
• Individuals using the equipment for rehabilitation purposes.
• Individuals who feel any abnormality in their body other than the above situations.

DECLARATION OF CONFORMITY

• I, Moov Health B.V., hereby declare that the type of radio equipment Moov Run Plus conforms to Directive 2014/53/EU.
• The full text of the EU declaration of conformity can be consulted at the following internet address: http://moovmore.com/pages/conformity

DISCLAIMERS

• Usage may cause accidents or worsening of physical condition.
• Failure to comply with the safety instructions can lead to injury.

Product highlights

Contents & Specifications

INCLUDED IN THE BOX

• 1x Moov Run Plus
• 1x user manual & Warranty czrd
• 1x Setup & Maintenance kit
• 1x Armrest left
• 1x Armrest right

SETUP & MAINTENA,’CE KIT

• 1x Open-end wrench
• 1x 5rnm Hex key (No. 6)
• 1x 6mm Hex key (No. 7)
• 1x Socket Wrench
• 1x Silicone oil
• 1x M6*20 Hex Socket Head Cap Screw
• 1x Power cord
• 1x Safety cord
• 1x Remote control

Specification

Assembly Instruction

1. Place the Moov Run Plus on a flat, stable surface. Do not place it on carpet, rugs or uneven flooring.
2. Unfold the handrails: pull the lever outward to release the lock. The handrails will automatically expand outward.
3. Lift both handrails until they are fully upright. Then, push the lever back in to lock the handrails in place
4. Identify the included left and right armrests. Align each armrest with the mounting holes in the corresponding handrail.
5. Secure each armrest using the four included M6*20 Hex Socket Head Cap Screws. Tighten all screws securely using the included 5mm Hex key (No. 6).
6. Insert the safety cord into the slot located underneath the control panel. Clip the other end of the cord to your clothing before using the treadmill. Note: if the clip is not attached, the treadmill will display an error code (E07) and will not start.
7. Carefully peel off the protective film from the LED screen. It is tightly attached, please remove slowly.
8. Plug the power cord into the socket located at the front of the treadmill. Plug the other end into a suitable wall outlet.
9. Turn on the power switch at the front of the treadmill to enter standby mode.

Why is there a diagonal stripe on the treadmill

You may have noticed a diagonal stripe across the belt. Please note this is normal. It’s the seam where the belt was joined during production. It has no effect on performance, safety, or lifespan.

Fit facts

1. Movement stimulates creativity. Next time you’re stuck, hop on your treadmill. You’ll often step off with fresh ideas!
2. Every step counts. While 10,000 steps are great, even 4,000 steps per day provide significant health benefits.
3. A short walk after eating helps keep your blood sugar stable, making you feel more productive and less tired.

Led screen

VIEW DATA

• Before starting, the LED screen counts down “3333, 2222, 1111.”
• It then automatically cycles every 5 seconds through: Incline,  Steps, Speed, Time, Distance, and Calories.
• When you pause or stop your workout, the display automatically cycles through your recorded data, switching parameters every 5 seconds. The Speed window shows “PAU” in pause mode, and “END” in stop mode.

To switch data manually:

• Press the Speed “+” or “–” button.
• The selected data screen will remain visible and automatic scrolling stops.

To resume automatic scrolling:

• Use “+” or “–” to return to the “PAU” or “END” screen.
• After a few seconds, automatic scrolling will resume.
• Workout data remains visible for 60 seconds after stopping.
• After that, all data is automatically cleared.

Before First use:

• To protect the LED screen during transport, your Moov Run Plus is covered with a plastic protective film. Please remove it carefully.

Control panel

• Plus (+):
  • Press the plus button to increase the treadmill’s speed.
  • Press it briefiy for a slow increase with 0.1km/h, or keep it pressed to continuously increase the speed with 0.5km/h.
• Minus (–):
  • Press the minus button to decrease the treadmill’s speed.
  • Press it briefiy for a slow decrease with 0.1km/h, or keep it pressed to continuously decrease the speed with 0.5km/h.
• Program/Mode (P/M):
  • Press the P/M button to scroll through the 12 preset programs (P1–P12). Press ⏯ (Start/Stop) to select a program. Each program has ?xed time and speed settings that adjust automatically. You can view their details on page 37. Set your own workout target in Mode: after P12, press
  • P/M again to enter Mode (custom settings). In Mode, you can set your own workout target:
    • Time (default: 30:00)
    • Distance
    • Calories (default: 300)
  • Press P/M to switch between Time, Distance, or Calories. Use the + / – buttons to adjust the selected value. Press (Start/Pause) to begin. Speed and incline can be adjusted manually at any time using the + / – buttons.
• Start/Pause:
  • Start: In standby mode, briefiy press the start/pause button to start your treadmill. After a 3-second countdown, it starts at a speed of 1.0 km/h.
  • Pause: Briefiy press the start/pause button while your treadmill runs to pause your session.
• Resume: Briefiy press the start/pause button while your treadmill is paused to resume your session at a speed of 1.0 km/h.
• Stop: Press and hold the start/pause button during your session to stop.
• Incline: Briefiy press the incline button to increase the incline  of your treadmill by 1 level.
• Decline: Briefiy press the decline button to decrease the incline of your treadmill by 1 level.

Remote control

PAIRING
The remote control can only be paired when error code E07 is displayed. This code appears when the safety cord is not connected to the treadmill.

1. To pair the remote:
2. Turn on the treadmill.
3. Remove the safety cord so that  E07 appears on the display.
4. Within 5 seconds of removing the safety cord, press and hold the start/stop button on the remote.
5. A long beep confirms successful pairing.

Once paired, the remote remains connected. You do not need to repeat this process after switching the treadmill off and on again.

USE

• Pause (PAUSE): Briefiy press the pause button while your treadmill runs to pause your session.
• Mute button: Briefiy press the mute button to mute the buzzer (the control panel will show “OFF”). Brie?y press it again to turn the buzzer back on (the control panel will show “ON”).
• Plus (+): Press the plus button to increase the treadmill’s speed. Press it brie?y for a slow increase with 0.1 km/h, or keep it pressed to continuously increase the speed with 0,5 km/h.
• Minus (–): Press the minus button to decrease the treadmill’s speed. Press it brie?y for a slow decrease with 0.1 km/h, or keep it pressed to continuously decrease the speed with 0.5 km/h.
• Start/Stop:
  • Start: In standby mode, press the start/stop button to start your treadmill. After a 3-second countdown, the treadmill starts at a speed of 1.0 km/h.
  • Stop: Press the start/stop button during your session to stop.
• Resume: Briefiy press the start/stop button  while your treadmill is paused to resume your session at a speed of 1.0 km/h.
• Incline: Briefiy press the incline button to increase the incline of your treadmill by 1 level.
• Decline: Briefiy press the decline button to decrease the incline of your treadmill by 1 level.
• Program/Mode (P/M): Press the P/M button  to scroll through the 12 preset programs (P1–P12). Press ⏯ (START/STOP) to select a program. Each program has ?xed time and speed settings that adjust automatically. You can view their details on page 37. Set your own workout target in
• Mode:
  • after P12, press P/M again to enter Mode (custom settings). In Mode, you can set your own workout target:
    •  Time (default: 30:00)
    • Distance
    • Calories (default: 300)
  • Press P/M to switch between Time, Distance, or Calories. Use the + / – buttons to adjust the selected value. Press START/STOP to begin. Speed and incline can be adjusted manually at any time using the + / – buttons.
• 3 button (3): Directly sets speed to 3.0 km/h.
• 6 button (6): Directly sets speed to 6.0 km/h.

Preset programs

• Your Moov Run Plus features 12 pre-installed training programs designed to add variety and structure to your workouts.
• Each program is divided into 10 intervals.
• During these intervals, the speed and incline automatically adjust to create a varied session. Depending on the program you choose, the total workout time ranges from 15 to 35 minutes.

CREATE YOUR OWN PROGRAM

• Prefer full control? Use Mode to design a workout that Its your exact goals. Set your own time, distance, or calorie target and adjust the speed and incline as you go.
• Press the P/M button once more after you’ve toggled through P01-P12 to enter the Mode function. Use the + and – buttons to adjust your target and press the ⏯ to continue. Throughout your workout you can adjust the speed and incline.

PROGRAM LIST:

• P01 – Gentle Jog Progression
  • Smooth build-up with energizing hills
• P02 – Tempo Incline Intervals
  • Fast-paced bursts with calorie-torching climbs
• P03 – Progressive Cardio Builder
  • Build endurance with dynamic elevation
• P04 – Speed Ladder Challenge
  • Speed surges for a constant challenge
• P05 – Extended Run Intervals
  • Go longer with powerful pace changes
• P06 – Hill Interval Training
  • Conquer climbs, recover, and repeat stronger
• P07 – Sustained Hill Tempo
  • Extended high-intensity hill effort
• P08 – High-Intensity Intervals
  • Alternating sprint and recovery phases
• P09 – Mixed Power Intervals
  • Drive strength through varied speed surges
• P10 – Advanced Variable Intervals Unpredictable intensity for serious progress
• P11 – Pro-Level Hill Intervals
  • Elite hill training for peak conditioning
• P12 – Summit Endurance Run
  • Steady climb toward your strongest Finish

Program	Function	1	2	3	4	5	6	7	8	9	10	Time
P01	Speed	1.0	3.0	5.0	5.0	5.0	7.0	7.0	5.0	3.0	2.0	15 min
	Incline	2	2	8	6	6	4	4	6	2	2
P02	Speed	3.0	4.0	8.0	9.0	10.0	10.0	10.0	7.0	4.0	3.0	15 min
	Incline	2	2	8	6	6	6	6	6	1	1
P03	Speed	3.0	4.0	6.0	7.0	7.0	7.0	9.0	10.0	5.0	3.0	20 min
	Incline	1	8	8	7	7	7	7	5	3	1
P04	Speed	3.0	5.0	9.0	10.0	6.0	6.0	9.0	6.0	11.0	3.0	20 min
	Incline	2	7	5	5	8	8	8	8	4	4
P05	Speed	4.0	5.0	11.0	9.0	6.0	8.0	9.0	11.0	6.0	5.0	25 min
	Incline	1	6	3	3	7	7	4	4	6	6
P06	Speed	3.0	4.0	8.0	9.0	6.0	6.0	6.0	9.0	5.0	4.0	25 min
	Incline	2	3	6	8	8	5	5	7	3	3
P07	Speed	3.0	3.0	6.0	9.0	9.0	9.0	9.0	6.0	4.0	3.0	30 min
	Incline	4	4	10	10	10	10	10	7	3	3
P08	Speed	4.0	5.0	5.0	11.0	5.0	10.0	5.0	12.0	4.0	3.0	30 min
	Incline	2	2	7	7	7	9	9	11	7	3
P09	Speed	4.0	6.0	8.0	10.0	4.0	6.0	8.0	6.0	12.0	6.0	30 min
	Incline	4	4	4	8	8	4	4	4	6	6
P10	Speed	4.0	8.0	11.0	5.0	8.0	12.0	6.0	5.0	12.0	7.0	35 min
	Incline	4	7	8	4	9	9	4	9	5	5
P11	Speed	5.0	7.0	11.0	11.0	11.0	8.0	8.0	11.0	7.0	6.0	35 min
	Incline	4	9	10	6	6	9	9	5	5	5
P12	Speed	3.0	5.0	7.0	7.0	7.0	9.0	9.0	7.0	5.0	4.0	35 min
	Incline	4	4	10	8	8	6	6	8	4	4

Bluetooth audio connection

The Moov Run Plus is equipped with Bluetooth. Pair your phone to play your favorite music, or sync your treadmill with the apps Kinomap or Zwift.

PAIRING

• Ensure the treadmill is in standby mode and  open the Bluetooth settings on your phone.
• Press and hold the Minus button (–) on your remote control (if paired) or on the control panel until you hear a beep.
• Your phone will display “Moov Run Plus” as an available device. Tap it to connect.
• From now on, your treadmill will automatically connect to your phone.
• You can now play music from the Bluetooth speaker on your treadmill or connect it to third-party apps to track your workout sessions.
• Disconnect or unpair your phone? Ensure the treadmill is in standby mode, then press and  hold the Minus button (–) again.

KINOMAP & ZWIFT

• Connect your treadmill to apps like Kinomap and Zwift to follow virtual routes, make your session interactive and track your data.
• Visit www.kinomap.com or www.zwift.com for more information on how to get started.

SAFETY CORD

• If the safety cord is removed from the treadmill, an emergency stop will automatically occur. The LED screen will show error code “E07”, and you’ll be unable to operate the treadmill.
• Is it safe to continue your session? Reattach the safety cord in the slot located underneath the control panel. In case the clip came loose from your clothing, reattach the clip as well. Afterwards, you can use your treadmill as normal.

Adjust the handle

FIRMNESS

The default delivery of the foldable handlebar is aimed at average wrist strength. Want it firmer or looser? You can adjust it yourself:

• Pry off the plug at the bottom end of the left bar (step 1).
• Combine the supplied socket wrench and 5mm Hex key (No. 6) into a lever (step 2).
• Insert the end of the socket wrench into the hole and attach it to the screw (step 2).
• Turn clockwise to tighten and counterclockwise to loosen (step 3).
• Note: do not loosen or tighten too often.
• Excessive turning may cause play between the handlebar and treadmill, making the handlebar looser.

User tips

MAKE EVERY STEP COUNT

• Warm up first. Start your session with 5 to 10 minutes at a low pace. Optionally, step off the treadmill briefly to warm up your nuscles with light jumps, active squats, lunges, or hip rotations.
• Control your breathing. Coordinate your breathing with your steps. When you become short of breath, slow down, take a break or stop if needed.
• Take regular breaks. After 60 minutes, switch off the treadmill for at least a few minutes. This helps your body recover and keeps your Moov Run Plus in optimal condition.
• Cool down properly. When you’re finishing up your session, walk at a low pace for a few minutes stopping completely. This helps prevent dizziness or a loss of balance. Optionally, consider adding stretching exercises to your cool down.
• Build up gradually. Increase your speed and duration step by step. Listen to your body, allow time for recovery.

Storage

Got your steps in? Well done! Store your Moov Run Plus as follows to enjoy it for as long as possible:

1. Turn off the treadmill using the on/off switch.
2. Unplug the power cord from the wall socket.
3. Adjust the armrests: gently pull the armrests slightly outward. Then, rotate them down so that they are perpendicular (at a 90° angle) to the handrails.
4. Pull the lever outward to release the lock on the handrails. Fold the handrails all the way down.
5. Push the lever back in to lock the handrails in the lowered position.
6. Before moving the treadmill, make sure you’ve followed steps 1-5. Then, lift the rear end of the treadmill with both hands until it rests on the front wheels. You can now roll it into place.
7. Store your treadmill flat or upright. If you store it upright, ensure it is placed with the motor down and leaning onto something for stability.

Note: do not store the Moov Run Plus in damp or dusty areas Ensure the treadmill is kept in a clean, dry environment to maintain optimal performance and condition.

Lubrication

The first tube of lubricant oil is on us—just because we love seeing you on a roll. Have you emptied your tube? Scan the QR code and order a new one within a few clicks.

Keep your Moov Run Plus running smooth with a little lubricant. Use the following guidelines:

• Do you use the treadmill less than 3 hours per week? Please apply once every 5 months.
• Do you use the treadmill between 4 and 7 hours every week? Please apply once every 2 months.
• Do you use the treadmill for more than 7 hours every week? Please apply once a month.

Remember: less is more!

• A little lubricant goes a long way

HOW DO I KNOW WHEN I SHOULD LUBRICATE

• You can easily check whether your treadmill needs lubrication by lifting the belt slightly and touching the middle of the back.
• Does it feel slightly moist from the lubricant oil? There is no need to lubricate at this time.
• Does it feel dry? Lubrication is required.

How do I apply the lubricant

1. On the side of the right foot rail you’ll and a small hole. This is designed for adding lubricant.
2. Use the supplied tube: cut off the tip and place the tube upside down over the filling hole.
3. Turn the treadmill on at 1.0 km/h and step onto the belt.
4. Walk slowly from left to right for a few minutes to distribute the lubricant evenly.

Cleaning

• To keep your Moov Run Plus running smoothly, clean it regularly to remove dust. The treadmill has ventilation openings on the underside. Make sure these remain free of dust in order for ventilation to work properly. Proper air?ow prevents overheating and extends the lifespan of your treadmill.
• Tip: Use our dust cover to protect your treadmill while it’s stored. Scan the QR code to discover this and other available accessories.

ADJUSTING TENSION

• The running belt on your Moov Run Plus is adjusted before leaving the factory. However, it is completely normal if the belt loosens after using the treadmill for a while. Does it feel like the treadmill slips or pauses when you step on it? Please readjust the belt.
• You can use the supplied 6mm Hex key (No. 7). Insert it into the adjustment bolts at the back of the lower part and turn them clockwise in half-turn increments synchronously on both sides.
• Do not overtighten them. This can overload the motor, which can lead to damage.

CORRECTING DEVIATIONS

• You might notice your treadmill running slightly crooked or not completely stable. That can happen, for example because the treadmill isn’t placed on a leveled surface, or you put slightly more force with one foot than the other. Fortunately, a few minutes of walking calmly is often enough to get the belt straight again.
• A small deviation of 2–5 mm is normal and not a problem. If the belt quickly shifts to one side or rubs against the edge, adjust it immediately.
• You can do this with the supplied 6mm Hex key (No. 7).

IMPORTANT
Deviations of the treadmill are not covered by the warranty. Prevent damage by performing regular maintenance according to the instructions:

1. Use lubricant regularly
2. Check the tension regularly
3. Correct deviations immediately

How to adjust the belt

1. Start the treadmill and set the speed to 3–4 km/h.
2. Check whether the belt deviates to the left or to the right.
3. Keep the treadmill running to adjust the belt.

If the belt deviates to the left

If the belt deviates to the left, turn the left bolt clockwise, or the right bolt counterclockwise. Check whether the belt now runs in the middle. If so, turn both bolts half a circle clockwise to tighten the belt.

If the belt deviates to the right

If the belt deviates to the right, turn the right bolt clockwise, or the left bolt counterclockwise. Check whether the belt now runs in the middle. If so, turn both bolts half a circle clockwise to tighten the belt.

Malfunctions & troubleshooting

We’ve listed the most common malfunctions, which in most cases you can easily fix yourself. If you’re unsure about something, or have questions about your Moov Run Plus, please contact our support team. We’ll gladly see how we can help.

• support@moovmore.com
• 085 400 82 25

Issues	Possible Causes	Troubleshooting
The treadmill is not operating.	The power cord is not connected.	Plug the power cord into the socket.
The treadmill is not operating.	The power is not turned on.	Turn the power switch located on the front of the treadmill to the ON position.
The running belt does not run smoothly.	There is insufficient lubrication.	Apply lubricant oil.
The running belt does not run smoothly.	The running belt is too tight.	Adjust the tension of the running belt.
The treadmill slips.	The running belt slips.	Adjust the tension of the running belt.
The treadmill slips.	The running belt is loose.	Adjust the tension of the running belt.

Error messages and solutions

Fault Codes	Possible Causes	Troubleshooting
E01	Malfunction in the internal control system, between the main electronic board and the control panel.	Check whether the cables between the main electronic board and the control panel are loose or disconnected.
E04	An incline calibration error has occurred.	Contact customer support.
E05	The overload protection is activated.	If the treadmill is overloaded, turn off the power and restart it. Make sure the running belt is lubricated. Also, check the tension of the running belt; it may be set too tight.
E06	The treadmill is not receiving enough power from the outlet, which may prevent it from running properly.	Make sure the wall outlet is providing the correct voltage for your treadmill and that the power cord is securely plugged into both the wall outlet and the treadmill.
E07	The safety cord is not attached to the treadmill.	Check whether the safety cord is properly attached.
E09	The treadmill cannot adjust the incline correctly.	Contact customer support.
E11	The treadmill is receiving too much voltage, which can damage its electronics.	Verify that the power supply does not exceed the treadmill’s rated voltage. If needed, use a voltage stabilizer or a different outlet with correct voltage.
E12	The motor is not receiving proper electrical phases, preventing it from running correctly.	Contact customer support.
E15	The treadmill has overheated.	Turn off and unplug the treadmill. Check if the ventilation holes on the underside of the treadmill are free from dust and if the belt is adjusted properly. Wait at least 30 minutes for it to cool down before restarting.
E16	Other errors.	Contact customer support.
E17	An error occurred with the treadmill’s hall sensors.	Contact customer support.
E19	The treadmill has detected an overload, causing excessive current. The system’s protection mechanism has been triggered.	Turn off and unplug the treadmill. Remove any excessive load or resistance (the running belt may be adjusted too tight). Restart the treadmill.
E22	The treadmill’s hall sensors signals are inconsistent or outside the expected range.	Contact customer support.
E25	The treadmill’s controller has detected an irregularity in the current readings.	Contact customer support.
E26	The controller is receiving unusual voltage readings.	Contact customer support.
E27	The current in one or more phases of the motor is not balanced correctly.	Contact customer support.
Display Abnormalities	There is external interference.	Turn off the treadmill, wait 1 minute, and then restart the treadmill.

Warranty

We stand behind the quality of our products. That’s why you get a standard 2-year warranty on your new Moov Run Plus.

Prefer extra peace of mind

• Extend your coverage:

Prefer extra peace of mind? Add on our extended warranty:

• Scan the QR code and benefit from an extra 1 year warranty for €29.99 + 1 YEAR
• Scan the QR code and benefit from an extra 2 years warranty for €49.99 + 2 YEAR

WHAT IS COVERED BY WARRANTY

Our warranty covers defects due to material or manufacturing defects. In addition, you are entitled to the legal warranty, meaning you can expect the product to function as it should.

EXAMPLES OF WHAT IS COVERED BY OUR WARRANTY:

• Manufacturing errors or defects in materials
• Defects that arise from regular use in accordance with the manual

WHAT IS NOT COVERED BY WARRANTY

Unfortunately, we can not cover everything with our warranty.

EXAMPLES OF WHAT IS NOT COVERED BY THE WARRANTY:

• Normal wear and tear (such as treadmill wear during intensive use)
• Damage due to incorrect use, accidents or repairs by third parties
• Defects due to external causes (e.g. water damage or power failures)
• Products without valid proof of purchase

HOW DO I SUBMIT A WARRANTY CLAIM

If you’re experiencing an issue within the warranty period, contact us at support@moovmore.com and include the following:

• Your full name
• Your order number
• A clear description of the issue
• Visual proof of the defect (a picture or a video) Proof of purchase
• Once we receive your request, we will get back to you within 2 working days to assess the situation and find the best solution together.

Need help

Contact support@moovmore.com