mobiflow Charging Device User Guide

Mobiflow Charging Device

Product Information

Specifications

• Product Name: Mobiflow Charging Point
• Includes: 1 Mobiflow SIM card, 1 Mobiflow charging card

Product Usage Instructions

Before Installation

• Step 1: Access the Mobiflow installers’ hub to order the required items.
• Step 2: Review the learning module for installation steps.
• Step 3: Prepare for the installation day.

During/After Installation

• Step 4: Install the charging point following the provided instructions.
• Step 5: Proceed with customer registration after installation completion.

Detailed Steps:

• Step 1: Introduction
  In the Mobiflow installers hub, you’ll find resources for a smooth installation process and customer experience.
• Step 2: Learning Module
  Refer to the next page or the provided materials for detailed steps.
• Step 3: On the Day of Installation
  Ensure you have all the required items and tools ready for installation.
• Step 4: Customer Registration
  After installation, register the customer on the platform under ‘My Clients’ -> ‘Create Client’. Fill in the details and submit.
• Step 5: Finish
  Your installation role is complete. The customer will receive further instructions via email. Track progress in the ‘My Clients’ tab.

Introduction

In this Mobiflow installers hub, you’ll find everything you need to effortlessly install charging points and deliver a seamless experience for your end customers.

Learning module

• This learning module contains all the essential information you need to successfully install your charging device. Upon completing the module, you will receive your login credentials for our QA platform, which are required for the installation process.
• The module includes the following key resources:
  • QA platform manual
  • Hardware manuals
  • OCPP setup parameters
• Additionally, Mobiflow charging cards and SIM cards can be conveniently ordered directly from the home screen of the Mobiflow installers’ hub

On the day of installation

• Install the charging point hardware.
• Insert the Mobiflow SIM card into the base station. If a SIM connection is not possible, connect the base station via LAN or WiFi.
• Configure the charging point with the Mobiflow server using the following proxy URL: wss://proxy.optimile.eu/services/ocppj.
• When using the Mobiflow SIM card, set the APN to “optimile” and leave the password field blank. For hardware support, contact your hardware manufacturer, wholesaler, or refer to our learning module, ‘Hardware manual.s”
• Log in to the QA platform (https://qa.optimile.eu/maintenance/setup/) using your credentials, and follow the steps outlined in the manual.
• Provide the top-up card to the customer.
• Complete the installation and explain to the customer how to recharge their vehicle. Show them where to find the charging point’s serial number, as they will need it in the future.

Customer registration

• After completing the installation, the next step is to register the customer on our platform. This can be done easily under the ‘My Clients’ tab by selecting ‘Create Client.’
• Simply fill out the customer’s details and click ‘Submit’ to complete the process..

Finish

• Your role as an installer is now complete!
• The customer will receive an email with further details and instructions to finalize their Mobiflow account.
• You can also track the customer’s progress in the “My Clients” ta.b

FAQ

• Can I install the Mobiflow charging point without the provided SIM card?
  The Mobiflow charging point requires the included SIM card for activation and operation. It is essential for functionality.
• How can I order additional charging cards for the Mobiflow system?
  You can order additional charging cards through the Mobiflow installers’ hub or contact customer support for assistance.