1. Login to Seed Live
Login to Seed Live. Find the Device Management tab and click RMA in the menu.
[Image: Screenshot of the Seed Live interface. The main navigation bar displays tabs including 'general', 'administration', 'configuration', 'device management', 'release notes', and 'reports'. Within the 'device management' dropdown or section, the 'rma' option is highlighted.]
2. Create Advanced RMA
Click the Create Advanced RMA button.
[Image: Screenshot of the Seed Live interface showing a list of RMA-related options. The button labeled 'Create Advanced RMA' is clearly visible and highlighted.]
3. Confirm Advance Replacement
Check the box on the second line and click the Yes button.
[Image: Screenshot of the Seed Live interface presenting a checkbox. The checkbox text reads: "Check this box if you need an advance replacement for this RMA...". Below the checkbox are two buttons: 'Yes' and 'No'. The 'Yes' button is highlighted.]
4. Search Device Serial Number
Enter the device serial number(s) in the box and click Search.
[Image: Screenshot of the Seed Live interface displaying a search section. It includes an input field labeled 'Search by Device Serial Number: (1 per line)' and a 'Search' button.]
5. Add Selected Device
Click the box next to the Serial number in the lower section, then click the Add Selected button.
[Image: Screenshot of the Seed Live interface showing a table or list of devices. A checkbox next to a serial number (e.g., VJ300067679) is selected. The button labeled 'Add selected' is highlighted.]
6. Enter Issue Description
Enter an issue description in the box to the right of the device number, then copy and paste the text into the RMA Description box below. This description helps diagnose the issue. Include any case number.
[Image: Screenshot of the Seed Live interface for RMA creation. It shows fields for 'Device Serial Number', 'RMA Description', and 'Description of issue'. The user is instructed to input text into the 'Description of issue' field and then copy it to the 'RMA Description' field.]
7. Enter Shipping Information
Enter the contact name and shipping information in the appropriate boxes.
[Image: Screenshot of the Seed Live interface displaying fields for contact and shipping details. These include 'Contact Name', 'Country', 'Street Address', 'Postal Code', 'City', 'State', 'Email', and 'Phone'. There is also a section for 'Existing RMA Shipping Address' and 'Shipping Address'.]
8. Select Shipping Method
Select the shipping speed from the upper radio button options. If you have your own shipping carrier account, enter the account number in the large box and select the carrier from the choices underneath. If the carrier is DHL, enter the account number in the box provided.
[Image: Screenshot of the Seed Live interface showing shipping options. Radio buttons for shipping speeds like 'UPS Ground', 'UPS 2nd Day Air', 'UPS Next Day Air' are presented. Below this is a section for 'Customer Shipping Carrier' with fields for 'Account #', and carrier selection (UPS, FEDEX, DHL).]
9. Create RMA
When all information has been entered correctly, click the Create RMA button.
[Image: Screenshot of the Seed Live interface showing a prominent button labeled 'Create RMA' at the bottom of the form.]
10. Confirmation Page
The confirmation page appears. Note the turnaround time information at the bottom.
[Image: Screenshot of the Cantaloupe Return Material Authorization (RMA) Confirmation page. It displays key details of the submitted RMA, including an RMA number, date, device serial number, shipping information, and estimated turnaround times for processing and delivery.]
Support Contact
For questions or assistance, contact Customer Service at +1 888.561.4748 or rma@cantaloupe.com.
mailto:rma@cantaloupe.com
