Cantaloupe ePort G11 Installation Guide

Overview

This guide provides instructions for installing the Cantaloupe ePort G11 system, which includes the G10-S Telemeter and a Card Reader. The ePort G11 enables credit and debit transactions in vending machines using card swipe or RF technology.

Important: Before starting, ensure you have a signed ePort Connect Services Contract and a bank account assigned to the device for credit card transaction acceptance. Contact Cantaloupe Customer Service at 1.888.561.4748 for activation documents if needed.

Tools Required for Installation

• 11/32" Socket
• 1/4" Socket
• 12" Extension Ratchet
• Phillips Screwdriver
• Wire Cutters
• Power Drill*
• 3/16" & 3/8" Drill Bit*
• Multi-diameter Step Drill Bit, 1/4"-3/4"*

*Required for surface-mount installations

Kit Contents

Your LTE Wireless G11 ePort kit includes:

• One G11 Telemeter with wireless modem installed (#VVWUT0003002)
• One Card Reader (Bezel) (#V8SUK1235003)
• One Flange Mount Plate (#VXXUE0101235)
• One Bezel Drilling Template
• Two Magnetic Red Base Antennas (#V8WUP0101290)
• One Bezel Adapter Cable (#V6SUC1435003)
• Mounting Hardware: Four, 8-32 x 3/8" screws for mounting reader, and three self-drilling screws (#DCHZMPP83206)
• Various POS stickers
• Troubleshooting Checklist (#V8VUD1101435)
• RMA Procedure Sheet (#UXXUD0101552)
• This install guide (#V6XUE0520260)
• Two Velcro strips
• Six Wire Ties for the Card Reader

Installation Procedures for the G11 ePort®

The G11 ePort® works in vending machines with one or two full bill acceptor openings, allowing the acceptance of credit/debit transactions by using Card Swipe or RF technology payments. The G11 ePort solution works with the MDB vending interface. It also has interfaces for Coin Pulse systems and a serial interface for PC based systems.

Before You Start: Read the instructions and take a few moments to plan your installation. Pick a mounting spot for the G11 Telemeter that allows for ease of access and does not interfere with any moving parts in your vending equipment.

1. RSSI Signal Strength Testing Procedure

An RSSI test determines if there is acceptable signal strength at a location before installation and helps in placing the antennas for the best reception.

1. At the machine location, plug the antennas' cables into the ANTENNA ports on the bottom of the G11 Telemeter. If a Card Reader is present, plug its cable into the Telemeter's 6-pin black connector.
2. Disconnect the MDB connectors between the machine control board and the bill acceptor. Connect the MDB Cable from the G11 Telemeter to the vending machine's MDB connectors.
3. Place the antennas on a metal surface inside or on top of the vending machine, at least 6 inches apart. Ensure antennas are not surrounded by signal-weakening metal support brackets or located near the G11 Telemeter or control board when the door is shut to improve cellular connectivity.
4. Wait for the G11 Telemeter to initialize (indicated by a blinking green LED). If a Card Reader is present, its display will read "Swipe or Tap to Begin."
5. Press the Telemeter's RSSI button. The Telemeter's LEDs will indicate signal strength. The Card Reader's display will show CSQ: XX, YY; where XX is signal strength and YY is Bit Error Rate.

Signal Quality Table

6. If signal strength is poor or very poor, move the antennas to another location and wait 15 seconds for the signal to stabilize before rechecking.
7. Upon completion of testing, disconnect the G11 Telemeter's MDB cable and reconnect the vending machine MDB connectors.

*NOTE: When a Bill Recycler is present, the ePort must be plugged into the MDB bus ahead of the Bill Recycler to receive enough power to function properly.

2. RF/Card Swipe Reader Installation

Choose the RF/Card Swipe Reader installation method based on the machine's design:

• A: Machine has a second opening for a bill acceptor.
• B: Machine does not have a second opening for a bill acceptor.
• C: Machine has a POS window above the bill acceptor.
• D: Machine has a situation where a spacer is needed.

Method A: Machine opening for a bill acceptor

1. Power down the machine door and remove the blank plate covering the opening.
2. Attach the Card Reader to the mounting plate using four 8-32 x 3/8" mounting screws. Warning: Correct screws must be used or the Card Reader may be damaged and the warranty void.
3. Pass the assembly through the opening from inside the door of the machine and secure the mounting plate to the door with the original blank plate screws.

Method B: Machine does not have a second opening for a bill acceptor

1. Mount the Card Reader on the outside surface of the vending machine.
2. Power down the machine door. If necessary, temporarily remove the bill acceptor during drilling and mounting.
3. Use a level and tape to secure the Bezel Drilling template where you want the Card Reader located. Mark the four mounting screw holes and a hole for the cable.
4. Drill the four 3/16" holes for the mounting screws.
5. Drill the pilot hole for the 5/8" cable hole with a 3/8" bit. Finish the hole using either a 41/64" Greenlee knockout punch (#7211BB-1/2) or a 1/4"-3/4" step drill (McMaster-Carr part 8841A23).
6. Mount the Card Reader to the front of the door using the four 8-32 x 3/8" mounting screws.

Method C: Machine has a POS window above the bill acceptor

For machines like the Royal 660, Royal 804, or Dixie 522 with a POS window above the bill acceptor, install the Card Reader with the Security Plate (#V6XUE0520260). A Security Plate is not included and must be purchased separately.

1. Power down the machine.
2. Remove the bill acceptor.
3. Remove the POS window above the bill acceptor.
4. Route the cable attached to the back of the Card Reader through the security plate.
5. Secure the security plate to the Card Reader with four 8-32 x 3/8" mounting screws.
6. Pass the assembly through the POS window opening from inside the vending machine door and attach the security plate to the door using the original hardware.
7. Replace the bill acceptor.

Method D: Machine has a situation where a spacer is needed

Some machines require a spacer for the Card Reader to provide proper clearance for card swipes. Contact Cantaloupe Customer Service at 888-561-4748 to request Spacer (#V6SUF1435002) and four 8-32 x 1" long screws. These screws are the correct length for installation with a spacer. Shipping and handling charges apply.

To complete the install, follow Method A, B, or C as applicable to your machine's design. Place the spacer between the card reader and the plate specific to the install, and use the four 8-32 x 1" screws.

3. Install the G11 Telemeter

Follow these steps to install the G11 Telemeter in a machine:

1. Decide whether to mount the Telemeter using the three supplied self-tapping screws or with a strip of Velcro attached to the back of the Telemeter.
2. Select a location in the main cabinet or door where the Telemeter is accessible for service and protected from moisture. Mount the Telemeter vertically with cables hanging down to prevent water intrusion. Ensure it does not interfere with moving parts and allows for cable routing.
3. If mounting with screws, screw the self-tapping screws into the frame of the door or machine. If using Velcro, attach a strip of Velcro to the frame and stick the Telemeter to it.
4. Connect the Magnetic Base Antennas' MCX connectors (#V8W-UP0101290) into the ANTENNA ports on the bottom of the Telemeter.
5. Place the antennas on a metal surface inside or on top of the vending machine, no closer than 6 inches apart. Ensure antennas are not surrounded by signal-weakening metal support brackets or located near the Telemeter or control board when the door is shut. This improves connectivity to the cellular tower.
6. Tie the antenna cable to the nearest cable from the Telemeter using soft loops (do not coil or bundle).
7. Disconnect the MDB connectors in the vending machine between the machine Control Board and the existing payment devices. Connect the MDB Cable from the G11 Telemeter to the MDB connectors going to the machine Control Board and the existing payment devices. Ensure connectors latch firmly.
8. Plug the 6-pin black connector from the Telemeter cable into the cable from the Card Reader. Ensure connectors latch firmly.
9. Connect the DEX cable with the standard jack plug from the Telemeter to the vending machine DEX port (for remote DEX reporting), or leave the DEX cable hanging loose if no remote DEX is to be used. Test all connections made.

4. Verify the Installation

1. Power up the vending machine and observe the LEDs of the G11 Telemeter. When the green LED blinks, the Telemeter has initialized. If yellow and/or blue lights are on, do not power down the machine until only the green blinking light remains.
2. Once the Telemeter has initialized the LTE Modem and connected to the wireless network, the Card Reader's display should read "Swipe or Tap to Begin."
3. Perform a test vend with a Cantaloupe Pass Card or credit card.
4. Record the ePort G11 Telemeter serial number and vending machine ID for accounting purposes.
5. Contact Cantaloupe Customer Care at 888-561-4748 if you have any questions. Remember, a signed ePort Connect Services Contract and a bank account assigned to this device are required to accept credit card transactions.

Contact Information

CANTALOUPE CUSTOMER CARE

Contact Cantaloupe Customer Care for technical support and to request additional parts, information, and pre-authorization forms.

Phone: 888.561.4748

FAX: 610.989.9695

Email: customerservice@cantaloupe.com

Online Store: https://store.cantaloupe.com/

CANTALOUPE WEBSITE ADDRESSES

Customer Website Login: https://www.seedlive.com

Company Site: https://www.cantaloupe.com

Compliance Information

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

#VVXUD0101912 REV I

All contents © Copyright 2022 Cantaloupe, Inc. All rights reserved.

This guide was created during the Company's tenure as Cantaloupe, Inc. For contact information please visit www.cantaloupe.com.