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User Guide for Supra models including: TRAC-Box BT, TRAC-Box BT Smart, TRAC-Lock BT Smart, TRAC-Lock BT, TRAC-BOX BT Commercial Electronic Key Safe, TRAC-BOX BT, Commercial Electronic Key Safe, Electronic Key Safe, Key Safe
authorization code. Notee Existing keyholders can get an authorization code from their system administrator or by using their company's TRACcess website. 3 ...
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DocumentDocumentTRACcess® eKEY® Application Quick Guide Pour consulter ce guide en français, allez à... Para ver esta guía en español, ir a... Die deutsche Version dieser Anleitung finden Sie unter.... Per consultare questa guida in Italiano, andare a... Para visualizar este guia em português, acesse... Supra eKEY App Quick Guide www.traccessmanager.com Downloads and Resources 1 TRACcess eKEY Quick Guide 10103464P1, Rev. F, EN Rev A Copyright ©2025 Honeywell International Inc. All rights reserved. Disclaimer This document discloses subject matter in which Honeywell has proprietary rights. Neither receipt nor possession thereof confers or transfers any right to reproduce or disclose the document, any part thereof, any information contained therein, or any physical article or device, or to practice any method or process, except by written permission from, or written agreement with, Honeywell. Honeywell assumes no responsibility for inaccuracies or omissions and specifically disclaims any liabilities, losses, or risks, personal or otherwise, incurred as a consequence, directly or indirectly, of the use or application of any of the contents of this document. The information in this document is subject to change without notice. Trademarks and Patents Supra® and TRACcess® are registered trademarks of Honeywell. iPhone® is a registered trademark of Apple, Inc. AndroidTM is a trademark of Google, LLC. Bluetooth® is a registered trademark of Bluetooth SIG. Wi-Fi® is a registered trademark of Wi-Fi Alliance. iOS® is a registered trademark of Cisco Systems, Inc. Other trade names used in this document may be trademarks or registered trademarks of the manufacturers or vendors of the respective products. Intended Use Use this product only for the purpose it was designed for. For the latest product information, contact Supra or visit us online at www.suprasystems.com. Supra eKEY App Quick Guide 2 Overview The Supra® TRACcess® eKEY software application can be downloaded from your device's app store and is used to access TRACcess devices using your AndroidTM or IOS® device. To find a complete list of compatible phones and tablets, select the Downloads and Resources link at www.traccessmanager.com or go to your company's TRACcess website. Communication between an Android or IOS device and a Supra TRACcess device is accomplished using an infrared or Bluetooth® signal. There are four (4) series of Supra TRACcess devices: TRAC-Box, TRAC-Lock, TRAC-Guard padlock, and TRAC-Lid (TRAC-Vault). The Supra TRACcess eKEY application will allow a user to: · Open a TRACcess Bluetooth device · Enter a job note · Update TRACcess eKEY app to receive device access permissions · Read a TRACcess device to view its access history · View a TRACcess device's recent activity · Assign a site ID to a TRACcess device The TRACcess eKEY app connects regularly to the Supra network using a cellular or Wi-Fi® data connection. During the connection, the TRACcess eKEY app uploads access records to the Supra network and downloads TRACcess device access permissions. Data usage is approximately 15 kilobytes for each device access and between 15 and 800 kilobytes for the daily eSYNC, depending on the number of device permissions (1 to 20,000). The TRACcess eKEY app is supported in several different languages (English, French, Spanish, German, Italian, and Portuguese) and will automatically convert to your device's default language if the default language matches one of TRACcess eKEY's supported languages. Depending on the platform, there are several icons on the app's home pages that can used to launch functions or access information (see "TRACcess eKEY Application" subsection "Operation" for details). TRACcess eKEY Supported Devices TRAC-Box BT Series The TRAC-Box BT series includes the TRAC-Box BT and the TRAC-Box BT Smart devices. These devices are electronic keyboxes that are placed at a site and hold a mechanical key or access card for the site. TRAC-Box devices can be ordered as a wall mount unit or with a shackle. TRAC-Lock BT & TRAC-Station BT Series The TRAC-Lock BT series includes the TRAC-Lock BT Smart and the TRAC-Lock BT devices. They are electrified, battery-operated, locksets placed on doors. A solid red light indicates the TRAC-Lock batteries are low and may not have enough battery power to release the door lock. If this happens, contact the system administrator. TRAC-Lid BT Smart Series (TRAC-Vault) The Supra TRAC-Lid BT Smart is an electronic lid (TRAC-Lid) with a vault (TRAC-Vault) that is placed at a site and holds a mechanical key or access card for the site. TRAC-Guard Padlock BT Series The Supra TRACcess TRAC-Guard padlock is a Bluetooth enabled padlock that provides a flexible access management solution for remote site locations. The Supra TRACcess TRAC-Guard padlock can be mounted to most interior or exterior locations, such as cabinets, gates, fences, and miscellaneous hatches and covers, and is available in both 2" (50.8 mm) and 6" (152.4 mm) shackle length configurations. Supra eKEY App Quick Guide 3 TRACcess eKEY Application Requirements · Cellular or Wi-Fi data connection · Android 4.4 or IOS 7.0 (or later versions) Installation Notee Exact user experience may differ based on device, operating system, or data provider. Install the TRACcess eKEY App 1. Download and install the TRACcess eKEY app from your device app store. 2. Open the TRACcess eKEY app and enter the authorization code. Notee Existing keyholders can get an authorization code from their system administrator or by using their company's TRACcess website. 3. Accept the terms of the end user license agreement (EULA) and the privacy policy, then select Authorize. Notee Your administrator may also require a separate eKEY DNS address to be entered during this step. If prompted, enter the specific eKEY DNS address given by your administrator. Notee If a location does not have a site ID assigned, keyholders will not be able to open a device using the TRACcess eKEY app. Assign a Site ID to a Device 4. Open the TRACcess eKEY app and select Settings. 5. Select Install Mode then Save. 6. Select Install. 7. Select Are You Connecting to a TRAC-Guard Device then enter your PIN Code. Supra eKEY App Quick Guide 4 Assign a Site ID to a Device 8. Activate device Bluetooth, or if using a fob, activate fob and point the front of the fob toward the infrared port of your TRACcess device. Notee Fobs are generally only required for compatibility with older Apple devices. See "Operation" subsection "Open Device" for details. 10. Select Assign ID. 9. Select Begin, then after the success message appears, select Done. 11. Enter a site ID then select Save. Operation Notee Exact user experience may differ based on device, operating system, or data provider. About View key information such as version number, serial number, and service level. Also view support information such as company name. 1. Open the Supra TRACcess eKEY app and select About. Device History Device activity can be viewed using your phone or tablet. A device code is required and can be obtained from your TRACcess system administrator. 1. Turn on device Bluetooth. 2. Open the Supra TRACcess eKEY app and select Device History. 3. If applicable, select Are you connecting to a TRAC-Guard device? then enter PIN Code, Device Code, and select Begin. 4. Select an activity event for detailed information. Flashlight Activate your Android or Apple device flashlight directly from the TRACcess eKEY app. 1. Open the Supra TRACcess eKEY app and select Flashlight. Help The eKEY app shows an "i" in the upper-right corner of most screens. When selected, it will display details about current screen items. 1. Open the Supra TRACcess eKEY app and select the "i" in the upper-right corner of most screens. Supra eKEY App Quick Guide 5 Install Assign a site ID for a TRACcess device (see "Installation" subsection "Assign a Site ID to a Device" for details). Job Note Last Access Leave Site Provide feedback about a job to the site administrator. 1. Open the Supra TRACcess eKEY app and select Job Note. Notee If job notes are enabled in your TRACcess eKEY settings, a job note screen will be displayed after you access a device. 2. Enter your note and choose Submit, or wait to enter your note and choose Later. Notee If Later is chosen, select Job Note from the TRACcess eKEY home screen to enter your note at a later time. You can only enter a job note about the most recent TRACcess device you accessed. When a TRACcess device is accessed, the last three (3) access events are delivered to the phone or tablet and can be viewed at any time. 1. Open the Supra TRACcess eKEY app and select Last Access. 2. Select an access event for detailed information. Each time a TRACcess device is accessed the key holder's name, key serial number, office phone number, and the date and time of the access are recorded. For accurate tracking of the time spent at a site, use the Leave Site feature when you leave. The Leave Site feature will automatically reset when the next device is accessed. 1. Open the Supra TRACcess eKEY app and select Leave Site. Supra eKEY App Quick Guide 6 Open Device TRAC-Box BT Smart TRAC-Lid BT Smart (TRAC-Vault) 1. Activate device Bluetooth, or if using a fob, activate fob and point the front of the fob toward the infrared port of your TRACcess device. 1. Activate device Bluetooth, or if using a fob, activate fob and point the front of the fob toward the infrared port of your TRACcess device. 2. Open the Supra TRACcess eKEY app and select Open Device. 2. Open the Supra TRACcess eKEY app and select Open Device. 3. Enter your PIN Code, and if needed, an Access Code. 3. Enter your PIN Code, and if needed, an Access Code. 4. Select Begin. 4. Select Begin. 5. Press up on the bottom of the TRACBox to release the key. TRAC-Lock BT Smart & TRAC-Lock with Alarm Interface Notee If the TRAC-Lock BT is set to LATCHED mode, repeat the Open Device procedure to reset the lock. 1. Activate device Bluetooth, or if using a fob, activate fob and point the front of the fob toward the infrared port of your TRACcess device. 2. Open the Supra TRACcess eKEY app and select Open Device. 5. When the green light flashes, rotate the thumb lever down 90° until it stops to retract the blades and remove the TRAC-Lid. TRAC-Guard Padlock 1. Activate the padlock's Bluetooth by pressing the center of the cylinder's bottom and simultaneously rotating the cylinder either clockwise or counterclockwise. Notee An LED at the bottom of the cylinder will flash green after the Bluetooth has been successfully activated. 3. Enter your PIN Code, and if needed, an Access Code. 2. Open the Supra TRACcess eKEY app and select Open Device. 4. Select Begin. 5. Press the button on the TRAC-Lock to turn it on (red light flashes) 6. When the green light flashes, open the door latch. 3. Enter your PIN Code, and if needed, an Access Code. 4. Select Begin. 5. Wait for a success message to appear, then rotate the padlock cylinder clockwise until the shackle releases. Temporary Access (Access Code) If temporary access to a TRACcess device is needed, you must obtain an access code from your system administrator. Note: For some older Apple products, a Supra eKEY fob is required to open TRACcess Bluetooth devices. TRACcess Device Android iPhone 3, 4, and iPad® 2 iPhone 4s - X, iPad MiniTM, and Retina iPad Bluetooth (BT) Smart No Fob Fob No Fob Bluetooth (BT) No Fob Fob Fob Supra eKEY App Quick Guide 7 Settings Enable or Disable a Setting 1. Open the Supra TRACcess eKEY app and select Settings. 2. Select a setting to disable or enable it. Automatic Update When enabled, the TRACcess eKEY app will attempt to perform an update each night. Notee Some Apple devices will only perform this update, even when enabled, if the TRACcess eKEY app is a frequently used app. Location Tracking When enabled, the TRACcess eKEY app will store the GPS coordinates of where you were when you accessed your TRACcess device. 3. Select Save. Audio Feedback When enabled, the TRACcess eKEY app will produce audio tones during device communications and other events. Disabling audio feedback will not affect other phone or tablet applications. Vibrate Feedback When enabled, the TRACcess eKEY app will vibrate during device communications and other events. Disabling vibrate feedback does not affect other phone or tablet applications. Install Mode Special mode used to assign a site ID for a TRACcess device (see "Installation" subsection "Assign a Site ID to a Device" for details). When enabled, an Install icon will appear on the TRACcess eKEY home screen. Job Notes Required When enabled, the TRACcess eKEY app will display the Job Note screen after a TRACcess device has been accessed. Supra eKEY App Quick Guide 8 Switch Company Key Switch to a different company key, edit an existing company key, or add a new company key. Switch Key 1. Open the Supra TRACcess eKEY app and select Switch Company Key. 2. Select the key you wish to switch to. Notee You can use the search bar to find keys by company name or nickname. Edit or Remove Key 1. Open the Supra TRACcess eKEY app and select Switch Company Key. 2. Select the key you wish to edit. 3. Select Edit, then select the red removal icon to remove the key or select the hamburger menu icon to change the key's nickname. Add Key 1. Open the Supra TRACcess eKEY app and select Switch Company Key. 2. Select Add Key then enter your authorization code. Notee Existing keyholders can get an authorization code from their system administrator or by using their company's TRACcess website. 3. Accept the terms of the end user license agreement (EULA) and the privacy policy, enter a nickname for the key if desired, then select Authorize. Update Automatic The Supra TRACcess eKEY app will automatically update when opened. If enabled in Settings, the Supra TRACcess eKEY will also update automatically overnight (enabled by default). Notee Some Apple devices will only perform an overnight update, even when enabled, if the TRACcess eKEY app is a frequently used app. Manual The Supra TRACcess eKEY can be manually updated anytime you have an active data connection. 1. Open the Supra TRACcess eKEY app and select Update. Emergency An emergency update code (EUC) may be required if your Supra TRACcess eKEY app has not connected to the Supra network for more than 24 hours or if there has been a Supra system outage. The number of emergency update codes that can be consecutively requested is limited by your TRACcess administrator. If your limit is reached, you must use a cellular or Wi-Fi data connection to update your Supra TRACcess eKEY app and reset your EUC limit. 1. Open the Supra TRACcess eKEY app and select Update. 2. Select Emergency Update Code. 3. Enter the emergency update code. 2. Select Wireless Update. Supra eKEY App Quick Guide 9