Manuals+

VEVOR Ice Cream Machine Manual

Models: BJH288SR2JB-Y, BJH288SR1B-Z

Need Help? Contact VEVOR!

For product questions or technical support, please contact VEVOR Customer Service at CustomerService@vevor.com.

This is the original instruction manual. VEVOR reserves the right to interpret this user manual. Product appearance may vary from images. VEVOR may update technology or software without prior notice.

Safety Precautions

Warning Notes: Contents that may cause death or serious injury if used incorrectly.
Notice: Contents that may cause personal injury or damage to articles if used incorrectly.

Precautions Before Use

Warning:
  • In case of gas leakage, do not touch the machine or leaky circuit breaker; open windows for ventilation to prevent explosion.
  • Do not use flammable objects near the machine to prevent fire.
  • Do not step on the machine or place heavy objects on it to prevent damage or personal injury.
  • Do not insert fingers or rods into the heat dissipation port to prevent personal injury or affect heat dissipation.
  • Do not touch electrical parts or switches with wet hands to prevent electric shock.
  • Children should be supervised to ensure they do not play with the machine.

Electrical Safety Matters

Installation Precautions

Use Environment (Conditions)

Warning:
  • Place the machine on a level and firm ground to prevent toppling, noise, and excessive vibration.
  • Do not use in high humidity or wet places to prevent short circuits.
  • Do not use in places with sulfuric acid (e.g., hot springs) or high salt content (e.g., near a bay) to prevent internal corrosion and machine failure.
Notice:
  • Place the machine in a well-ventilated area. Do not place items on the top cover. Ensure at least 1m space on left, right, and rear sides for heat dissipation and production capacity.
  • Do not place in direct sunlight or near heating appliances. Use the machine in ambient temperatures between 5~38℃.

Storage Instructions

Warning: When not in use for a long time, unplug the power plug to extend power cord life.
Notice:
  • If abnormal or malfunctioning, turn off the power switch to prevent machine failure.
  • If temperature may be below 0°C, perform drainage to prevent water leakage.
  • Carefully dry water in the hopper and freezing cylinder, and replace the hopper lid for storage.
  • Disassemble parts to the smallest unit and keep them clean to prolong part life.

Product Overview

Product Schematic

The ice cream machine features a main body with two top hoppers, a control panel on the front, and a discharge door with three handles. Key components include:

Internal and discharge components include:

Product Specifications

FeatureBJH288SR1B-ZBJH288SR2JB-Y
Refrigerating Capacity22-30L/H22-30L/H
Rated Current23A24A
RefrigeratingR410A\500gR410A\500g; R134a\90g
Climate TypeSN/N/STSN/N/ST
Rated Input Power2200W2350W
Net Weight85KG92KG
Rated VoltageAC120V/60HzAC120V/60Hz
Dimensions745×540×860mm745×540×860mm
Foam MaterialCyclopentaneCyclopentane

Electric Schematic

The electrical schematics illustrate the internal wiring and component connections for both models. Key components shown include:

Installation Notes

Before installing parts, clean them following the "Cleaning Method of Parts."

Assembly of Valve Pole

Install O-rings and sealing rings on the two feeding rods as shown in the diagram (depicting a valve pole with O-rings and I-shaped seals). Apply lubricant to the head of the I-shaped sealing ring during assembly.

Assembly of the Agitator

  1. Apply lubricant to both ends of the wave-shaped sealing ring.
  2. Install the corrugated sealing ring directly.
  3. Insert the agitator into the freezing cylinder, slowly rotating by hand to engage its square head with the reducer's square interface.

Diagram shows a wave-shape seal, beater, reducer quartet interface, and cylinder, illustrating how the beater connects.

Assembly of Discharge Door

  1. Install the valve pole into the three chutes of the discharge door, with the I-shaped feeding rod in the middle. The plum-shaped molding head goes into the slot below the chute (lubricant can be applied to the valve pole's front end).
  2. After valve pole installation, insert the handle's boss into the valve pole's groove. Pass the handle cross-pin through the cross-pin hole in the discharge door.
  3. Install the discharge door D-shaped sealing ring and the small cover into their corresponding grooves.
  4. Lift the punching switch board, pass the discharge door through the four plastic head fixing bolts, and evenly and diagonally fasten the four plastic screws using the long screws on top and short screws on the bottom.

Diagram shows components like valve pole, handle, pin for handle, water outlet valve, spout seals, lid of water outlet valve, and plastic fasten screws for water outlet valve, illustrating their assembly.

Assembly of the Puffing Pole

  1. Install corresponding sealing rings on the outer and inner rods of the puffing pole.
  2. Apply food lubricant to the inner rod of the puffing pole, then twist the inner puffing pole clockwise into the outer rod (distinguish between the two puffing poles).

Diagram shows inner puffing pole (for plastic hopper) with inner seals, and outer puffing pole (for plastic hopper) with outer seals, illustrating the expanded assembled rod.

Operation Guide

Name and Functions of Operating Parts

Except for the SET button, other buttons can be pressed with a firm tick to prevent malfunction.

Control panel buttons: STOP (circle with square), WASH (water splash), KEEP FRESH (leaf), FREEZE (snowflake), SET (gear ⚙️), HARD (up arrow), SOFT (down arrow), UNFREEZE (snowflake with wavy lines).

Detailed Explanation of LCD Display

Display Icon/TextContents
Clean (water splash icon)Machine is in cleaning state. Agitator rotates. Add water to hopper to clean refrigeration cylinder.
Standby (pulsing circles)Machine is in standby mode. Long press SET to configure performance and other operations.
-88℃ TempTemperature of machine's return air pipe. Alarm if below -25°C, but performance unaffected.
Cone (number)Total cones made. Handle pushes punching plate, touching internal micro switch, recorded once. Micro switch ticks.
-88t hopperUpper temperature display shows hopper temperature. Strobe indicates machine is out of material.
Countdown (number)Minutes left until next automatic cooling after material forming. Refrigeration can be manually turned on or starts automatically after feeding.
88% RatioDuring normal refrigeration, displays molding percentage in refrigeration cylinder. In setting state, displays current shift. 99% means material formed; machine stops automatically after a period.
Cool (snowflake icon)Machine is in cooling state. 99% means material formed; machine stops automatically after a period.
pre-cooling Cool (snowflake icon)Machine is in a fresh state. Cooling cylinder and sump are cooled.
Clean (snowflake with wavy lines)Machine is in a defrosted state. Cooling cylinder is heated.

Operation Process

Preparation of Raw Materials

NOTE: Before adding ingredients, ensure no residual water in the freezing cylinder from cleaning.

  1. Pull down the handle and pour a small amount of raw materials into the hopper when the valve pole is raised.
  2. Water will flow from the discharge port. Continue until raw material flows out, then turn the handle upward and slide the valve pole down.
  3. Use special ice cream powder or slurry. If using powder, follow packaging ratio (generally 1 kg powder to 2.5-3 kg pure water). Stir evenly, let stand 5 minutes, then pour into hopper.

Diagram shows hopper with "Ingredient" labels, "Close" and "Open" positions for the handle, and "Cone Plastic head outlet" below. Another diagram shows "Hopper lid", "Ingredient 4L", and "MAX Limit line" for material filling.

Raw Material Filling

  1. Do not insert the puffing rod before pouring ingredients. Pour about 6 liters of ice cream ingredients into the two hoppers (max 8 liters), then press the WASH button.
  2. If raw material is in the hopper with no air bubbles, adjust the puffing pole to the closed position and insert it into the hopper's feeding hole.
  3. Pull down the middle handle (valve pole rises), measure 400cc of raw material from the material tank, pour it back into the material hopper, and cover.

Note: Use a cleaned and disinfected measuring cup.

Diagrams show hopper with "Ingredient" and "Discharge port under the spout" and "Expangde tube" for material flow. Another diagram shows hopper with "Ingredient", "Hopper lid", "Ingredient 4L", and "MAX Limit line" indicating fill levels.

Parameter Setting

  1. In standby, press and hold "SET" for 5 seconds. The digital tube at the shift position flashes, and "88% Ratio" lights up. This is hardness adjustment (shift 1-12). If too hard, ice cream may not dispense.
  2. In hardness adjustment, press and hold "SET" for 5 seconds. The four-digit cup count flashes, and "cone" lights up. Press and hold "SOFT" for 5 seconds to reset cup count to zero.
  3. In cup count clearing, press and hold "SET" for 5 seconds. The four-digit stop time flashes, and "Countdown" lights up. This is stop time adjustment (1-15 minutes, factory default 5 minutes). Modify with "HARD/SOFT".
  4. Press and hold "SET" for 5 seconds in stop time adjustment. This is pre-cooling and fresh-keeping temperature setting (1-15°C, factory default 10°C). Modify with "HARD/SOFT".

LCD display examples for Hardness Adjustment Status (Shift 03), Cup Count Record Clear Status (Cone 0), Stop Time Adjustment Status (Countdown 05), and Pre-cooling and Fresh-keeping Temperature Setting Status (-15℃).

Making Ice Cream

  1. Connect power, turn on switch. Fill hopper with drinking water (boiling water for first use/sterilization). Press WASH for ~2 minutes. Discharge all water. Repeat cleaning 2-3 times until water is clean.
  2. The market uses ice cream whey (direct use) or powder mixed with water. If using powder, mix strictly according to packaging ratio (1 kg powder to 2.5-3 kg pure water). Let stand ~30 minutes. Stirring and standing are crucial for yield and taste.
  3. Confirm cleaning water is drained. Pour prepared ice cream into hopper (avoid agglomeration). Press WASH (machine stirs material) for 1 minute, then FREEZE to enter cooling mode. Ensure both hoppers are full; minimum level is feeding port to prevent material shortage alarm or machine damage.

During production, display shows cooling mode. When molding ratio reaches >80%, ice cream is formed. At 99%, machine stops automatically.

To get ice cream: Place cone/cup under discharge port, press handle, and rotate cone.

Remaining Ingredients to Keep Fresh

If unused raw materials remain, store them in a freezer or refrigerator. Alternatively, press "KEEP FRESH" to activate the machine's fresh-keeping function.

Freezing Cylinder Solid Ice Cream Thawing (model BJH288SR2JB-Y only)

  1. Before cleaning, if solid ice cream is in the freezing cylinder, press "UNFREEZE" to enter thawing mode. Solid ice cream melts into liquid for easy removal.
  2. If freezing cylinder freezes due to high shift level or incorrect raw material proportion (alarm 55), press "UNFREEZE" to quickly resolve the issue and resume normal operation.

Cleaning and Maintenance

How to Clean the Spare Part

Notice:
  • Do not damage or lose parts.
  • Do not wash resin parts with hot water or in a dishwasher to prevent deformation.
  • Do not soak parts in detergent or bactericidal solution for more than 30 minutes to prevent deterioration.

Diagram shows various disassembled parts: Inner puffing pole with seals, Outer puffing pole with seals, Seals for valve pole, "I" shape seals, Valve pole, "I" valve pole, Pin for handle, Handle, Water outlet valve, Long plastic fasten screw for water outlet valve, Short plastic fasten screw for water outlet valve, Flower shape model, Hopper lid, Wave shape seals, Beater, Spout seals for water outlet valve, Lid of water outlet valve, Drip tray.

Notice:
  1. Some spare parts have sharp edges; handle with care.
  2. Carefully clean the beater, including its middle part, with a cleaning brush.

Images of individual cleaned parts: Water outlet valve, Valve pole, "I" valve pole, Hopper lid, Beater, Wave shape seals, Inner puffing pole (for plastic hopper), Outer puffing pole (for plastic hopper).

How to Clean Ice Cream Machine

  1. Use food detergent to clean parts. Refer to "Parts cleaning method."
  2. Install cleaned parts on the machine. Refer to "Installation Instructions."
  3. Turn on control power switch; machine enters standby.
Notice: After assembly, do not press any switches without adding water or raw materials to the material basin to prevent malfunction.
  1. Inject appropriate food detergent and water into the hopper. Press WASH; agitator rotates. Wash for 3 to 5 minutes.

Diagram shows the hopper with a "Water height to this line" indicator for cleaning.

  1. Drain cleaning water. After 3-5 minutes, press down the three handles to drain water into a bucket. Repeat cleaning 2-4 times (do not reuse washed water).

Ice Cream Machine Maintenance Methods:

Discharger Outlet

Carefully wipe and sterilize the discharger with disinfectant.

  1. Spray disinfectant 3-5 times to flush sticking ice cream.
  2. Use a paper towel with disinfectant to wipe sticking ice cream.
  3. Visually confirm no residual material. Repeat if necessary.
  4. Spray disinfectant 3-5 times to the outlet again.

Diagram shows the machine's discharge area with "Disinfectant" spray bottle and "Plastic head outlet".

Ice Cream Machine Body

  1. Disassemble and clean every two weeks. Discard remaining raw materials.
  2. After disassembling and cleaning, assemble parts and wash in hot water for 5 minutes for sterilization.
  3. Wipe with a dry, soft cloth. For serious pollution, add food detergent to warm water, wipe clean, and remove residual detergent.
Notice:
  1. Do not use polish, gasoline, natural water, or hot water on the outer packing to prevent damage.
  2. Never spill water directly on the machine to prevent electric leakage or accidents.
  3. Check power cord once or twice a month for damage.

Clean Condenser

Over time, the condenser accumulates dust, reducing cooling efficiency. Clean every three months (monthly if environment is poor). Professional cleaning is recommended. Turn off power before cleaning. Be careful not to damage condenser fins.

Diagram shows a condenser unit, typically a finned coil.

Belt Adjustment

Notice: Elongated and worn driving belts are normal wear and tear, not covered by after-sales service. Elongation causes machine malfunction, hardness changes, and noise. Replace when necessary. Adjustment/replacement interval depends on utilization.

Diagram shows a belt tension adjustment screw on a mechanical assembly.

Reducer Fueling

Add lubricating oil to the reducer every 6 months to prevent wear and noise, ensuring normal operation.

FCC Warnings

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Troubleshooting Instructions

No.FaultCause AnalysisTroubleshooting StepsNote
1No display after power on.1. Power switch not on.Turn on power switch.
2. Input power cable not meeting requirements.Ask professional electrician to check.
3. Internal wiring gnawed or loose.Ask professional electrician to replace or fix.
4. PCB board faulty.Service calls or mail handled by professionals.
2Power switch trip after startup.1. Input power cable or switch not loaded enough.Ask professional electrician for replacement.
2. Internal circuit damaged or bitten by mouse.Ask professional electrician for replacement or bandaging.
3. Machine overloaded (shift too high).Make lower shift.
4. Voltage instability damages circuit parts.Ask professional electrician for inspection and processing.
5. Internal short circuit in motor, circuit board, or compressor.Service calls or mail handled by professionals.
3Leakage after turn on.Machine panel has inductive electricity.Check if power input cable is reliably grounded. Add grounding cables if none.Deal with yourself.
4Leakage from discharge head or under material.1. D seals not fixed well.Check if two D type sealing rings of discharger are in card slot.Deal with yourself.
2. O-ring inside pole valve damaged.Remove pole valve, check O-ring wear. Replace if worn.Deal with yourself.
3. Fastening screw not tightened.Evenly tighten four screws diagonally.Deal with yourself.
4. Pole valve disassembly/installation incorrect, O type sealing ring damage.Gently remove vertically. Coat with medical vaseline as lubricant. Apply vertical pressure. Do not damage sealing ring with sharp objects.Deal with yourself.
5Residual pipe leakage.1. Discharge head screws not tightened.Evenly tighten four screws diagonally.
2. Stirrer rear end seal ring worn.Replace rear sealing ring.
3. Loss of sealing cover at back end of evaporator.Check usage habits.
6Abnormal noise after startup.1. Machine makes noise when pressing clean button.When cleaning noise is larger, adding ice cream material will gradually reduce.Normal symptoms, no action needed.
Place not level.Adjust yourself.
Screws of coaming plates loose.Tighten.
Loose or tight motor belt.Ask professional personnel to adjust or replace.
Lubricating oil not added to reducer (after 3 months).Ask professional to deal with it.
Abnormal noise of motor or reduction mechanism.Service calls or mail handled by professionals.
2. Lot of noise when cooling.Lack of material (noise decreases after feeding).Normal symptoms, no action needed.
Shift setting too high.Adjust shift.
Fan noisy.Deal with it (refer to 3.3).
Compressor noisy.Deal with it (refer to 3.4).
3. Fan noise.Foreign matter around fan blade, fixing screw of fan support loose.Ask professional personnel to adjust or replace.
Blades chafe nest shell.Ask professional to adjust blades.
Fixing screws of condenser loose.Ask professional personnel to adjust or replace.
4. Motor noise.Motor belt noise.Ask professional to adjust motor up/down, or replace belt.
Noise from high shift setting.Adjust shift yourself.
Noise of motor capacitance.Service calls or mail handled by professionals.
Motor noise.
Motor fixing screw loose.Ask professional personnel to adjust or replace.
7Too soft or too little ice cream.5. Compressor noise.Condenser dirty/blocked (excessive compressor load).Ask professional to clean condenser.
Internal piping deformation causes vibration.Ask professional personnel to adjust or replace.
Compressor noise.Service calls or mail handled by professionals.
Compressor fixing screws too loose/tight.Ask professional personnel to adjust.
1. Discharge too frequent.Wait for molding proportion to reach >90%.Self-debugging.
2. Ice cream formula problem.Adjust water proportion.Self-debugging.
4. Poor heat dissipation.Solve ventilation problem (1m gap on sides).Solve yourself.
5. Low shift.Adjust shift.Self-debugging.
6. Voltage unstable.Improve main power line voltage capacity or increase voltage regulator.Ask professional personnel to adjust or replace.
7. Belt loose or worn.Adjust belt or replace.Ask professional personnel to adjust or replace.
8. Machine refrigeration system failure.Refrigerant leakage or compressor failure.Service calls or mail handled by professionals.
9. Too little fabric in cylinder.Ensure material is two-thirds of cylinder.Self-debugging.
10. Check voltage.Adjust line or add voltage regulator.Ask professional personnel to adjust or replace.
8Ice cream slippery and had ice crumbs.1. Raw material not good quality.Improve quality of raw materials.
2. Wrong proportion.Reduce water proportion appropriately.Self-debugging.
3. Long time without feeding.Take out ice cream properly.Self-debugging.
4. Shift not enough.Set higher shift.Self-debugging.
5. Beater wear.Replace beater.Service calls or mail handled by professionals.
6. Material mixing time too long.Turn off power when feeding interval too long.Use as you see fit.
9No ice cream or too soft after shutdown.1. Handle not in place.If handle not down, feeding switch not closed, machine not started.Improve usage habits or ask professional to check feeding switch.
2. Stop after first cup of beating soft.After long stop, first cup with water or soft is normal.Improve usage habits or adjust downtime.
3. Gear setting too high/low.Adjust gears appropriately.Self-debugging.
4. Standby time set too long.Adjust standby time.Self-debugging.
5. Feeding switch faulty.Replace feeding switch.Service calls or mail handled by professionals.
10Blender won't pull out.1. Water inside machine not released (not used long time).Soaking causes beater to swell and stick in cylinder.Service calls or mail handled by professionals.
2. No feeding or water in machine, press clean button long time.Friction heating causes beater to swell and stick in cylinder.
11Alarm of lack of material.1. Light in cylinder shining, warning alarm.Add material.
2. Material present, but still alarm.1. Foam material in hopper. 2. With material, press clean for 5 minutes.
3. Alarm not reach shape rate of 99% after adding material.Contact VEVOR or set by technician.
12LL alarm.1. Sensor problem.Check if magnet on pulley or adjust sensor position/replace.Solved by technician.
2. Buzzer sounding, machine stops.Check if sensor misaligned or cable disconnected.Solved by technician.
3. Pulley too shaken.Check if pulley fixing screws loose.Self-tightening.
Reducer damaged.Service calls or mail handled by professionals.
1388 alarm.1. Hopper short of material.Add material. Restart after adding.Self-debugging.
2. Wrong water to ice cream powder ratio.Reduce water proportion.Debug and use yourself.
3. Shift setting too high.Set shift lower.Self-debugging.
4. Ambient temperature high or air inlet/outlet blocked.Strengthen ventilation, remove obstacles.Self-debugging.
5. Poor cooling.Condenser dirty/blocked, exhaust air not smooth, refrigerant lacking.Service calls or mail handled by professionals.
1455 alarm.1. Belt worn and slipped.Adjust belt tension or select reasonable shift.Self-debugging.
2. Cylinder freezing.Reduce water ratio or shift.Service calls or mail handled by professionals.
3. Reducer rotates one side but not other.Reducer broken. Replace reducer.Service calls or mail handled by professionals.
4. Motor not rotate or idling speed slow.Service calls or mail handled by professionals.
5. Sensor faulty or connection line loose.Service calls or mail handled by professionals.
15Reaches "99%" quickly.1. Unstable voltage.Check if voltage right or install regulator.Self-debugging.
2. Beater stuck.Take beater and use after burnishing.Self-debugging.
3. Low motor speed.Check motor damage.Service calls or mail handled by professionals.
16Cannot stop automatically after reaches "99%".1. Belt wear.Replaced.Self-debugging.
2. Micro switch fault.Check if material board not reset or micro switch damaged.Self-debugging.
3. Electric main board.Replaced.Self-debugging.
17Cannot Reaches "99%".1. Improper hardness level.Adjust level appropriately.Service calls or mail handled by professionals.
2. Ice cream formulation ratio unreasonable.Increase water proportion.Self-debugging.
3. High ambient temperature, bad ventilation, or air intake blocked.In ventilated position, clear air intake obstacles.Self-debugging.
4. Unstable voltage or not enough power supply.Solved by technician.
5. Bad cooling of cylinder (no material/no frosting of return pipe).Refrigerant leakage.Service calls or mail handled by professionals.
18"HH" alarm.Compressor pressure abnormal.Condenser too dirty or fan problem.Cleaned or replaced by technician.
19"UH" alarm.Voltage over-high.Adjust voltage or increase 6KW regulator.Self-debugging.
20"UL" alarm.Voltage over-lower.Adjust voltage or increase 6KW regulator.Self-debugging.
21"RL" alarm.Temperature below -35°C or temp. sensor break up.Check operating habits.
22"RH" alarm.Temperature above 60°C or temp. sensor short-circuit.Check operating habits.

Disposal Information

This product is subject to European Directive 2012/19/EC. The crossed-out wheelie bin symbol indicates that the product requires separate refuse collection in the European Union. Products marked as such must not be discarded with normal domestic waste but taken to a collection point for recycling electrical and electronic devices.

Manufacturer Information

Manufacturer: Hubei Guangshen Electric CO.,Ltd

Address: Xian'an Economic Development Zone, Xianning City, Hubei Province

Contact VEVOR

E-mail: CustomerService@vevor.com

Models: BJH288SR1B-Z Commercial Ice Cream Maker, BJH288SR1B-Z, Commercial Ice Cream Maker, Ice Cream Maker, Cream Maker, Maker

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