Manuals+

Technical Bulletin

Title: TB Adding a Device to a Hik-Connect Account

Product: IPCs/NVRs/DVRs

Version: v2.0

Date: 071117

Summary

Hik-Connect is a new service introduced by Hikvision that integrates the dynamic domain name service (DDNS) along with an alarm push notification service. It provides an easy way for devices to connect to the Internet.

This is an updated procedure for Hik-Connect v3.0. For further configuration guidance, please refer to the Hik-Connect User Manual.

NOTE: In order to improve your user experience, we recommend that you enable the UPnP function in both your router and device, or configure Port Forwarding manually in your router.

Discretion

Your user interface might not be identical to the one shown in the instructions below, depending on the product and firmware version. However, the information and settings required to set up Hik-Connect services are similar across all supporting products.

Preparation

  1. Upgrade your device to the proper firmware that supports the Hik-Connect Share function.
  2. Update the Hik-Connect app to v3.0.0 or above.

Adding a Device to a Hik-Connect Account

Enable the Hik-Connect function via the Hik-Connect app, www.hik-connect.com Web portal, SADP tool, or iVMS-4200 client.

Method 1: Adding a Device via the Hik-Connect App

  1. Open the Hik-Connect app on your mobile phone.
  2. Go to the Home interface and tap the [add-icon] icon in the upper-right corner.

3a. Adding by Scanning QR Code

  • Tap Scan QR Code to enter the Scan QR Code interface, or click the [gallery-icon] at the upper-right corner of the interface to extract the QR code from your local album. Normally, the QR code is on a label on the back cover of the device.

[Screenshot of the Hik-Connect app's 'Scan QR Code' interface, showing a QR code and an option to select from the local album.]

3b. Adding Manually

  1. Tap Manual Adding to enter the New Device interface.
  2. Select the adding type as Hik-Connect Domain.
  3. Input the device serial no. manually.
  4. Click on the [search-icon] to search the device.
  5. Click 'Add' [add-icon] to continue.
  6. Input the device verification code to finish, and the Adding Completed interface will pop up.

[Screenshot of the Hik-Connect app's 'Add Device' interface, showing 'Adding Type' set to 'Hik-Connect Domain' and fields for 'Serial No.']

[Screenshot of the Hik-Connect app's 'Adding Completed' interface, showing fields for Alias, Device Domain Name, Port Mapping Mode, Server Port Number, HTTP Port Number, User Name, and Device Password, with 'Finish' and 'Skip' buttons.]

NOTE: If you've entered this interface, it means you've successfully added your device to Hik-Connect. You can click Skip and go back to the Home interface to watch the live view.

However, if you prefer a faster stream loading speed, you need to open ports in your router in advance, and continue to set the information below:

  1. Set the device alias and domain name.
  2. Select the port mapping mode. You can select either Automatic or Manual.
    • Automatic: The client will adopt a device port automatically.
    • Manual: You must set the port information manually.
  3. Input the device user name and the device password.
  4. Tap Finish [checkmark-icon] to complete the operation.

Method 2: Add Devices via the www.hik-connect.com Web Portal

  1. Input www.hik-connect.com into the Web browser location bar.
  2. Log in with your account user name and password.

[Screenshot of a web browser displaying the www.hik-connect.com login page with fields for account/email and password, and 'Login' and 'Register' buttons.]

3. Go to Device Management

  1. Click Add [add-icon].
  2. Input your Device Serial No.
  3. Click Search [search-icon].

[Screenshot of the Hik-Connect web portal's 'Device Management' page, showing a table of devices with columns for Device Domain, Device Serial No., IP/Port No., Status, and Device Operation. An 'Add' button is visible.]

[Screenshot of the 'Add Device' pop-up window in the Hik-Connect web portal, with fields for Device Serial No. and a 'Search' button.]

7. When a connection is made to the device (it must be powered on and connected to the Internet) a pop-up shows the model and confirms the S/N. If this is the desired device, click "+" [add-icon] to continue.

8. Input your device Verification Code.

9. Click Add [add-icon] to finish.

10. A pop-up confirms success. The device now is editable on the Device Management page.

[Screenshot of the 'Add Device' pop-up window in the Hik-Connect web portal, showing fields for Device Serial No., Verification Code, and 'Add' and 'Cancel' buttons.]

[Screenshot of a success pop-up message stating 'Device added successfully.' [checkmark-icon]]

11. Click on the IP address and Port No. of a connected device to display a window to log in to the device.

12. Enter your user name and password to log in.

[Screenshot of the Hik-Connect web portal's 'Device Management' page, showing a list of devices with their status and IP/Port information. A web browser login interface is also shown, with fields for username and password.]

NOTE: If the system doesn't re-direct to your device after clicking the IP/Port No. link in www.hik-connect.com while the device status is online, it means ports may not be properly configured for your device. In this case, open ports manually in the router instead of using UPnP to configure port forwarding. Then input the correct ports number here.

13. Use http:// WAN IP: Port No. to test whether port forwarding is successful after port forwarding manually.

[Screenshot of the 'Edit Device Information' dialog in the Hik-Connect interface, showing fields for Device Domain, Device Serial No., UPnP Mode (with Auto/Manual options), Server Port Number, and HTTP Port Number.]

Appendix

Where Do I Find the Device Verification Code?

  • Option 1: Find the device verification code on the device label.

[Image of a Hikvision Network Video Recorder label showing Model, Serial No., and Verification Code.]

  • Option 2: Find the device verification code on the DVR/NVR local GUI.

[Screenshot of a Hikvision device's local GUI configuration interface, showing the 'Platform Access' tab with fields for Enable, Access Type, Server Address, and Verification Code.]

  • Option 3: Find the verification code in the device Web configuration interface for both cameras and DVRs/NVRs.

How Do I Configure Port Forwarding?

Before You Start

Port forwarding should be used only when the devices need to be accessed via the Internet. To ensure proper security configuration, please follow the points below:

  1. Minimize the number of port numbers exposed to the Internet. Port forwarding should be configured only when absolutely necessary. For example, to use Web service, only port 443 should be forwarded.
  2. Avoid common ports and reconfigure them to customized ports. For example, port 80 is commonly used for HTTP. User is recommended to change to a customized port on the device other than port 80 for the designated service, following TCIP/IP port rule (1 – 65535).

Method 1: Configuring Port Forwarding via UPnP

  1. Go to Configuration [gear-icon] -> Advanced Configuration -> Network -> General to correctly configure network parameters to make sure your device is accessible in the LAN. DNS Server Address is necessary in this case.
  2. Click Apply to continue.

[Screenshot of a Hikvision device's 'Network' configuration interface, showing general network settings like IPv4 Address, Subnet, MAC Address, and DNS Server.]

  1. Go to Menu->Configuration [gear-icon]->Network->NAT and check the Enable UPnP checkbox [checkmark-icon].
  2. Log in to the router management interface via the Web and enable the UPnP function.

[Screenshot of a router's UPnP configuration interface, showing a table of Port Type, External Port, External IP Address, Port, and UPnP Status.]

NOTE: (1) The recommended Mapping Type is Auto. (2) The (External) Port as well as the External IP Address will be refreshed if all of the configurations are correct. Also, UPnP Status will be Active.

Method 2: Configuring Port Forwarding Manually

  1. Go to Configuration [gear-icon] -> Advanced Configuration -> Network -> General to correctly configure network parameters to make sure your device is accessible in the LAN. DNS Server Address is necessary in this case.
  2. Click Apply to continue.
  3. Go to Menu->Configuration [gear-icon]->Network->More Settings to check the ports you need to open.

[Screenshot of a Hikvision device's 'Network' configuration interface, showing general network settings.]

[Screenshot of a Hikvision device's 'More Settings' interface, showing various ports like Server Port, HTTP Port, and RTSP Port.]

  1. Log in to the router management interface via the Web.
  2. Go to Forwarding to open ports for the device.

[Screenshot of a TP-LINK router's 'Virtual Servers' forwarding configuration page, listing Service Ports, IP Addresses, and Status.]

NOTE: The port forwarding interface above is for a TP-LINK router (TL-ER340G), which may differ from other router interfaces.

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