Nokia FastMile 5G Gateway Setup and Rogers Wireless Business Internet Guide

Introduction

This guide provides instructions for setting up your Nokia FastMile 5G Gateway and information regarding Rogers Wireless Business Internet service. The Nokia FastMile 5G Gateway connects to the Rogers 5G mobile network and converts the signal into a Wi-Fi network for your devices.

Note: Ensure the device is powered off before starting the setup process.

What's Included

• Nokia FastMile 5G Gateway
• Power Cable/Adaptor

Setup Instructions

Step 1: Download the Nokia WiFi App

Download the Nokia WiFi App on your smartphone or tablet. Sign in using your MyRogers credentials.

Step 2: Insert the SIM card

Make sure the device is powered off. If the SIM card is not pre-installed, follow these steps:

1. Flip the device over.
2. Remove the SIM tray from the bottom of the device.
3. Place the SIM card securely in the tray.
4. Reinsert the tray back into the device.

Disclaimer: The 'Wireless Business Internet SIM' name appears in English at launch.

Step 3: Scan QR code

Using the Nokia WiFi App, scan the QR code located on the bottom of your device.

Step 4: Power on

Plug in your Nokia FastMile 5G Gateway and press the ON/OFF button. Wait 30-60 seconds for the Gateway to search for a 5G signal. LED lights will illuminate on top of the device.

Step 5: Check light status for connectivity

Use the Nokia WiFi App or observe the LED lights on top of your device to check signal strength:

• Three (3) LED lights: Very good signal strength.
• Two (2) LEDs: Good signal strength.
• One (1) LED: Weak signal strength.

To improve signal strength:

• Move the device to a higher location (recommended).
• Place the device near a window or an outer wall with fewer obstructions.

Note: Press the TEST button on the side of the Gateway to check signal strength at any time.

Step 6: Connect to Wi-Fi

Connect your devices to your Wi-Fi network using the default SSID and Wi-Fi key printed on the bottom of your Nokia FastMile 5G Gateway.

Step 7: Change Wi-Fi network name and password

You can change your Wi-Fi name and password anytime using the Nokia WiFi App:

1. Open the Nokia WiFi App.
2. Tap the 'Home Network' card.
3. Select the edit icon (pencil ✏️) to access the 'Change Wi-Fi' screen.
4. Enter your new Wi-Fi name and password.
5. Tap the check mark ✔️ to save your changes.

Note: After changing your credentials, reconnect your devices using the new Wi-Fi name and password.

Connecting Ethernet

Connect up to two Gigabit Ethernet LANs using cables from your devices to the two Gigabit Ethernet LAN connectors on the back of the Nokia FastMile 5G Gateway 3.2.

Troubleshooting and LED Status

Difficulties connecting? LED signal test results and actions

• 5G LED lit + Three signal strength LEDs lit: Good 5G connection.
• 5G LED not lit + Three signal strength LEDs lit: Good 4G/LTE connection.
• 5G LED lit with other patterns: Reposition the unit for a better connection.

Check LEDs

• Center LED slow blinking red: SIM card is missing. Install or replace the SIM card.
• Center LED solid red: No 4G/LTE or 5G connection. Reposition the gateway.
• Center LED solid green: Press the TEST button to determine service type (4G/5G) and signal strength. Move the gateway if necessary.

Note: Once a good connection is established, avoid repositioning or rotating the gateway, as this may affect internet speeds.

Repositioning the Gateway

1. Power off the Nokia FastMile 5G Gateway and disconnect it from the electrical outlet.
2. Move the gateway to a new location.
3. Connect the gateway to an electrical outlet at the new location and power it on.
4. Check the LEDs for signal status and follow instructions.

You may need to repeat these steps to find the optimal location.

Rebooting or Resetting the Gateway

Reboot the gateway

Locate the reset button on the bottom of the Gateway next to the Nano SIM tray.

1. Press the button for less than 5 seconds.
2. The unit will reboot, preserving all configured settings.

Factory Reset the gateway

1. Press the reset button for 5 seconds or more.
2. The unit will reset to its factory default settings, erasing all configurations. The Gateway may restart twice during a factory reset.

Nokia WiFi App Features

The Nokia WiFi App helps manage your home network, providing insights into coverage, Wi-Fi speed, parental controls, and more.

Check Network Health

Use the app to check your home network's overall status. It provides recommendations for improving Wi-Fi performance. Tap 'Check' on the Network Health Check Card. Possible statuses include:

• Network is healthy: Good coverage, stable devices. No action needed.
• Extend network coverage: Some devices have poor Wi-Fi. Tap 'Tip details' for recommendations.
• Improve the connection of a device: Unstable Wi-Fi. Tap 'Tip details' for recommendations.

Enable Guest Network

Allows guests to connect without your Wi-Fi name and password. Guest Network is disabled by default.

1. Create Guest Network: From the home screen, toggle 'Guest Network' on. Tap 'Continue'. Tap 'Name my new network'. Select access type (Open or Password), then tap 'next'. Name your Guest Network and click 'save'. Note: The entire network will go down for two minutes after saving.
2. Share your Guest Network: Tap the Share icon below the guest network name. Select your preferred sharing method (SMS, email, etc.).
3. Disable your Guest Network: From the home screen, tap the toggle button next to 'Guest Network'. Note: The entire network will go down for two minutes after disabling.

Setting up parental controls

Easily set up Family profiles to restrict internet access for specific devices, block websites, or set time limits. You can create groups of devices for simultaneous restriction.

Note: All devices are added to the 'Home Profile' by default.

1. How to Setup Profiles: On the home screen, tap 'Profiles'. Tap 'Create New' or 'Add Family Profile'. Give your profile a name and select devices. Configure schedules and website blocking.
2. How to Add or Remove Devices: Open a profile, tap 'Assigned Devices'. Tap the pencil icon ✏️ to edit. Select devices to add or deselect to remove. Tap the check mark ✔️ to save.

Schedules and Website Blocking

1. Scheduling: Open a profile, tap 'Schedules'. Tap 'Create Schedule' or '+' to add. Assign a schedule name, select times and days. Tap the check mark ✔️ to save.
2. Website Blocking: Open a profile, tap 'Website Blocking'. Toggle 'Add website to block' on. Enter the URL. Tap the check mark ✔️ to save. Changes may take a few minutes. Note: To remove a website, tap 'Website Blocking', click the URL, and then delete.
3. Edit or Delete Profile: Click on 'Profile', then the three dots (...) on the top right. Tap 'Edit Profile' or 'Delete Profile'.

Edit or Delete Your Wi-Fi Network (SSID)

1. Edit Wi-Fi Network: Open the Nokia Wi-Fi app. Tap the Wi-Fi network to edit. Tap the Edit icon ✏️. Confirm the warning. Enter your new Wi-Fi name and password. Tap the check mark ✔️ to save. Note: You can also access this via 'Settings' on the home screen.
2. Delete a Wi-Fi Network: Tap the Wi-Fi network to delete. Tap the Edit icon ✏️. Tap 'Delete'. Confirm the warning.

Share Your Personal Wi-Fi Network

Share your network name and password via SMS, email, or other options.

From the home network card, tap the Share icon ?. Select the sharing mode.

Rogers Wireless Business Internet FAQs

What is Rogers 5G Internet?

Rogers Wireless Business Internet provides internet service over the Rogers 5G mobile network. The gateway converts the wireless signal to Wi-Fi for your devices. It is designed for use at a specific service address.

How do I know if I'm eligible to upgrade?

Eligible customers with Wireless Business Internet and Rocket Hub services will receive an email confirming their upgrade and device shipment. Other eligible customers will receive an email with instructions to verify their address and claim their free device.

How do I claim my free 5G device?

You will receive an email with a link to verify your mailing address. After verification, your new device and SIM card will be shipped. You will receive a confirmation email with tracking information. Continue using your 4G device until the new 5G device arrives.

Will my 4G device continue to work?

Devices not compatible with 5G will continue to work on the 4G network. Use the new 5G device to benefit from the 5G network.

I verified my address but didn't get an email confirmation or receive my device. What do I do?

It can take up to 2 weeks to receive your new device. If this period has passed or you haven't received a confirmation email, contact Rogers support.

How do I access the 5G network? What if I'm outside a 5G coverage area?

Access requires the new 5G device, SIM, and plan. Your device will automatically connect to 5G in coverage areas. Outside 5G coverage, it will connect to 4G or LTE networks where available.

How will my data plan work?

Your Rogers Wireless Business Internet plan includes high-speed data with video throttling speeds up to 3Mbps. After reaching your high-speed allotment, you will have continued access at reduced speeds (up to 20 Mbps download, 4 Mbps upload) until the end of your billing cycle. Speed Passes can be purchased on rogers.com or via the MyRogers app for more high-speed data.

Can I use my 5G Internet device to make voice calls or receive text messages?

No, the 5G internet plan and device are data-only.

How will this impact my bill? Will there be a change to what I pay monthly?

For the first 60 days, a new 5G line will be added to your account at no extra cost, while you continue to pay for your 4G line. After 60 days, the 4G line will be deactivated, and you will pay the same amount on the new 5G line. Any outstanding device balance on your old device will be waived.

How is this different than Ignite Internet Powered by Wireless Internet Technology?

Rogers offers two mobile Internet services: 1. Rogers Wireless Business Internet: A fixed mobile internet service via a plug-in device using the 5G network. 2. Rogers Ignite Service - powered by mobile Internet: An installed service using an outdoor antenna linked to a specific cellular tower, available in select Ontario areas.

What is the advantage of using Rogers Wireless Business Internet over just using my phone to hotspot?

Rogers Wireless Business Internet is designed for continuous, multi-device usage and uses a dedicated power adapter, unlike phone hotspots.

If the Rogers Wireless Business Internet service does not suit my needs, can I cancel the service and return the device?

Yes, you can cancel within 30 days and return the device in complete, original condition for a refund of the monthly service fee and device cost. The device must be returned in 'like new' condition with all original parts.

How can I receive a discount on my Rogers Wireless Business Internet?

Add Rogers Wireless Business Internet as an additional line to your mobile account to receive a monthly discount, provided you meet the offer conditions.

How can I find the Nokia WiFi App on the App Store or Google Play?

Search for "Nokia WiFi App" in the Apple App Store or Google Play Store.

How can I change my Wi-Fi password in the Nokia WiFi App?

Follow these steps:

1. Tap the blue Nokia access point box.
2. Select 'Edit'.
3. Select the edit pencil icon ✏️.
4. Select 'Continue' on the warning message.
5. Enter your new Wi-Fi password and save.

Note: After changing the password, users will need to 'forget' the network on their devices and reconnect using the new password.

How can I monitor my Rogers Wireless Business Internet plan usage?

Log in to MyRogers on rogers.com or use the MyRogers app to view your usage online at any time.