Kodak Alaris Enhances Information Management for Life Insurance Company
A leading life insurance company in Bangalore, India, partnered with Kodak Alaris to revolutionize its information management system, leading to significant improvements in efficiency and customer service.
The Client
A prominent life insurance company based in Bangalore, India, serving over half a million customers across India since 2001, with more than 2,500 employees managing its operations.
The Challenge
The company faced significant challenges with its back-office document management operations. The process of capturing essential information from paper forms, including confidential details and photographs, was time-consuming and inefficient. The sheer volume of incoming applications strained the existing system, leading to a backlog. Furthermore, digitized copies often suffered from poor image quality, necessitating costly rescans and further impacting productivity and customer satisfaction levels.
The Solution
Following a recommendation from a Kodak Alaris partner, the company upgraded its information management process by implementing Kodak i2400 scanners and customized document capture solutions. The integration of Kodak Capture Pro 2.0 software significantly improved image clarity, reducing the need for rescanning. The Kodak i2400 scanners, capable of processing 30 pages per minute and 60 images per minute at 200 and 300 dpi, enabled the company to automate its document and information management processes efficiently, making information retrieval easier for staff. This resulted in shortened approval cycles and faster response times to clients.
Key Benefits
- Improved customer service through faster response times and shorter approval cycles.
- Significant cost savings achieved through increased efficiency and reduced need for rescanning.
- Higher levels of productivity due to reduced time spent on scanning documents.
Results
The adoption of Kodak Alaris' scanning solutions has demonstrably improved the company's efficiency and customer service levels. The company is now exploring the extension of these benefits to other departments and functions.
Contact Information
For inquiries, please contact Kodak Alaris:
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