Hyundai AVN Software Update

Introduction

This document outlines a critical software update for the Audio/Video Navigation (AVN) system in select Hyundai vehicles. The update addresses a condition where the radio application may crash frequently or display an "Uneven Road Ahead" warning message. Following the outlined procedure will resolve these issues.

Applicable Vehicles

This service bulletin applies to the following Hyundai models equipped with the AVN 5th Gen Wide system:

• 2021-2023MY Elantra (CN7)
• 2021-2023MY Elantra Hybrid (CN7 HEV)
• 2022-2023MY IONIQ 5 (NE1)
• 2022-2023MY Kona (OS)
• 2022-2023MY Kona N (OS N)
• 2020-2023MY Kona EV (OS EV)
• 2020-2023MY Palisade (LX2)
• 2020-2023MY Sonata (DN8)
• 2020-2023MY Sonata Hybrid (DN8 HEV)
• 2022-2023MY Tucson (NX4)
• 2021-2022MY Veloster N (JS N)
• 2021-2023MY Venue (QX)

Notice: Servicing IONIQ 5 (NE1) vehicles requires IONIQ certified Hyundai dealerships.

Software Update Procedure

The update can be performed using a USB drive or by downloading the software via the Hyundai update website. Key steps include:

1. Ensure the vehicle battery is sufficiently charged.
2. Turn the ignition switch to 'ON'.
3. Navigate to 'Setup' > 'General' in the AVN system.
4. Check the current software version and compare it with the versions listed in the bulletin.
5. If an update is required, insert the USB drive or proceed with the download.
6. Follow on-screen prompts to install the software.
7. Confirm the updated software version.

For detailed instructions on downloading and installing the software, please refer to the official Hyundai update portal at https://update.hyundai.com.

Important Notes

• Do not remove the USB drive or turn off the ignition during the update process.
• The update may take approximately 25 minutes.
• During the update, features like the rear camera and audio will be restricted.
• Screenshots of the updated software version are required for validation.