SoundPEATS Air3 Deluxe HS FAQ

1. Open the charging case lid. If the case has enough power, press and hold the button on the charging case for 3 seconds until the white light flashes. Both earbuds will turn on and enter pairing mode.
2. Activate Bluetooth on your device and choose "SOUNDPEATS Air3 Deluxe HS" to connect.

1. Place both earbuds back into the charging case. The white light on the charging case will flash twice, and the earbuds will start charging.
2. With the case lid open, press and hold the charging case button for 10 seconds until the white light flashes twice. Reset is complete.
3. Close the case lid and reopen to activate the earbuds.

1. Clear the pairing record between the earbuds and all previous devices.
2. Try to clear some Bluetooth listings on your device and restart the device.
3. Put the earbuds into the charging case to reset.
4. Close the case lid and reopen to activate the earbuds. Then activate Bluetooth on your device and choose "SOUNDPEATS Air3 Deluxe HS" to connect.

1. Please use a bit of light sandpaper or microfiber cloth with a bit of rubbing alcohol to clean the charging connectors to ensure the earbuds charge well.
2. Put them into the charging case to reset.

1. Unpair the earbuds from the phone. The earbuds will then lose Bluetooth connection to the phone.
2. Put the earbuds into the charging case to reset.
3. Open the Bluetooth on your Mac-book/computer to connect.
4. If the above steps do not help, you may need to update your computer's Bluetooth driver. There is no generic driver for it. Bluetooth drivers must come from the specific manufacturer for your exact computer model. Download and install the appropriate Bluetooth driver from the computer vendor's website, then restart your system before attempting to pair and connect to your SoundPEATS earbuds.

1. It may be caused by the sound hole being blocked by foreign objects. Please try to gently clean it with a little alcohol to avoid dust or secretions blocking.
2. Please change other devices to see if the problem still exists.

1. Please change other songs or videos. For some songs and videos, the sound effect is unstable.
2. Please change other devices. You can try this:
   • UNPAIR and delete from your original device
   • Pair to a new device and play music
   • UNPAIR and delete from this new device
   • Pair back with original device
3. Try to reset the earbuds.
4. Please also adjust the “Audio Equalizer” in your phone to see if it helps:
   1. For iPhone: [General] - [Accessibility] - [Hearing]
   2. For Android: [Accessibility features] - [Accessibility] - [Audio balance]

1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the settings to see if you have allowed both phone audio and media audio to be transmitted through the earbuds.
6. Please change other devices to have a try.

Note: There are two MICs on the left and right earbuds: one for calling and one for collecting noise. When making a call, only the mic used by the main earbud for the call and noise reduction will be activated. You can use two earbuds together. If you just want to use any one earbud for the call, you can put the other earbud in the charging case or turn it off.

It shows the battery power left in the charging case.

• 50%-100%: Green
• 10%-49%: Yellow
• 10% or less: Red

While charging the case, the indicator flashed slowly.

• 0%-19%: Red
• 20%-69%: Yellow
• 70%-99%: Green
• 100%: Green LED stays on

1. Use a Type-C adapter to charge the case (current no more than 1A).
2. Please charge the earbuds and charging cases at least once per 3 months when not in use for a long time.

Please try to use another known working charging cable to charge the charging case for more than 10 hours through your computer. Compared to other electronics, the headphones are low power products. Hence for charging safety, please do not use a fast charger.

Please put the earbud one by one into the charging case. You will see the light of the case flash white once separately, then the earbuds will go into charge status.

If no light flash, please use a bit of microfiber cloth with rubbing alcohol to clean the charging connectors and try to adjust the earbuds to ensure the light flashes once when you put the earbuds back into the charging case.

Then please charge the earbuds for 2 hours.

Warm tip: Please be careful not to press the earphone too hard in the charging case, so as not to damage the copper pillars in the charging case.

1. The charging case has no remaining power. Placing the earbuds back into the charging case can't turn them off if the case battery is dead.
2. Please make sure the earbuds are correctly placed in the charging case, and make sure the charging contacts are clean. Please try to clean the places between the charging case and the earbuds with something like a microfiber cloth.

1. Please touch the middle of the control zone. When your hand is wet, the touch control may not work, please keep your hand dry.
2. Please try to skip the songs more times; you will find the best frequency to control the earbuds. When you don't find the frequency, you may think the earbuds don't work, please give it some patience.
3. Another way for you to try: discharge the earbuds, then charge and reset.

If there is no solution for your problem in this FAQ, please feel free to contact our Customer Service Team. We will provide you a solution as soon as possible. If we confirm that the problem cannot be solved, we will apply the replacement or refund for you. SoundPEATS provides a 12-month warranty for every product. Your satisfaction is always greatly important to us.