Shark DuoClean® Powered Lift-Away™ with Anti-Hair Wrap Technology

Thank You

Thank you for purchasing the Shark DuoClean Powered Lift-Away™ with Anti-Hair Wrap.

Register Your Purchase

Visit registermyshark.com or call 0800 862 0453.

? TIP: You can find the model and serial numbers on the QR code label located on the back of your unit.

? TIP: You can locate the date code on one of the prongs of the power cord plug.

Record This Information

Model Number: [To be filled by user]

Serial Number: [To be filled by user]

Date Code: [To be filled by user]

Date of Purchase (Keep receipt): [To be filled by user]

Store of Purchase: [To be filled by user]

Technical Specifications

Voltage: 220-240V~, 50-60Hz

Watts: 750W

Please read carefully and keep for future reference.

This instruction manual is designed to help you get a complete understanding of your new Shark DuoClean® Powered Lift-Away™ with Anti-Hair Wrap Technology. If you have any questions, please call the customer service line on 0800 862 0453.

This marking ♻️ indicates that this product should not be disposed of with other household wastes throughout the EU. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmental safe recycling.

Important Safety Instructions

FOR HOUSEHOLD USE ONLY

⚠️ WARNING

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

CAUTION: THE MOTORISED FLOOR NOZZLE, WAND, HOSE AND HANDLE CONTAIN ELECTRICAL CONNECTIONS:

• These are not serviceable parts.
• DO NOT use to suck up water.
• DO NOT immerse in water for cleaning.
• The handle/wand and hose should be checked regularly and must not be used if damaged.

1. Inspect power cord and plug for any damage before use. If the supply cord is damaged, it must be replaced by Euro-Pro Europe Limited, its service agent or similarly qualified persons in order to avoid a hazard. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
2. DO NOT use outdoors or on wet surfaces. Use only on dry surfaces.
3. Unplug from electrical socket when not in use and before servicing.
4. If vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or immersed in water, return it to Euro-Pro Europe Ltd for examination, repair, or adjustment.
5. DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
6. DO NOT unplug by pulling on cord. Grasp the plug, NOT the cord.
7. Keep hair, loose clothing, and all parts of the body away from openings and moving parts, such as the brush bar or Pet Power Brush.
8. DO NOT handle plug or vacuum cleaner with wet hands.
9. DO NOT run the vacuum cleaner over the power cord, close a door on the cord, or pull the cord around sharp corners.
10. The use of an extension cord is NOT recommended.
11. DO NOT leave vacuum cleaner unattended when plugged in.
12. Keep cord away from heated surfaces.

General Use

1. Use only as described in this manual.
2. Keep your work area well lit.
3. Keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibres.
4. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.
5. DO NOT put any objects into openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
6. DO NOT allow young children to operate the appliance or use as a toy. Close supervision is necessary when any appliance is used near children.
7. DO NOT use unless brushroll, Soft Roller, dust cup, and all filters are in place.

Dust Cup/Filters/Accessories

Before turning on the vacuum:

1. Make sure that all filters are thoroughly dry after routine cleaning.
2. Make sure that dust cup and all filters are in place after routine maintenance.
3. Make sure accessories are free of blockages.
4. Use only Shark® brand filters and accessories. Using other brands will void warranty.

Hose Attachments

1. DO NOT use if airflow is restricted. If the air paths or the motorised floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical socket. Remove all obstructions before you turn on the unit again.
2. Keep the end of the hose and accessory openings away from face and body.
3. Keep cleaning tools and hose suction openings away from hair, face, fingers, uncovered feet, or loose clothing.
4. Only use manufacturer's recommended attachments.

General Cleaning

1. DO NOT vacuum up large objects.
2. DO NOT vacuum up hard or sharp objects such as glass, nails, screws, or coins that could damage the vacuum cleaner.
3. DO NOT vacuum up plaster board dust, fireplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.
4. DO NOT vacuum up smoking or burning objects such as hot coals, cigarette butts, or matches.
5. DO NOT vacuum up flammable or combustible materials (e.g., lighter fluid, petrol, or kerosene) or use vacuum in areas where they may be present.
6. DO NOT vacuum up toxic solutions (e.g., chlorine bleach, ammonia, or drain cleaner).
7. DO NOT use in an enclosed space where vapours are present from paint, paint thinner, moth-proofing substances, flammable dust, or other explosive or toxic materials.
8. DO NOT vacuum up any liquids.
9. DO NOT immerse vacuum cleaner in water or other liquids.
10. Use extra care when cleaning on stairs.

Getting to Know Your Shark DuoClean® Powered Lift-Away™ with Anti-Hair Wrap Technology

Welcome!

Congratulations on your purchase. Use this instruction manual to learn about your new vacuum's great features. From assembly to use to maintenance, you will find it all in here.

Main Unit Components

The vacuum cleaner consists of a main unit with various components labeled A through S. These include:

• A. Surface Selector: Controls the floor type setting.
• B. Handle Release Button: Releases the handle for upright use.
• C. Suction Control Slide: Adjusts suction power.
• D. Power Switch: Turns the vacuum on and off.
• E. Hose Clip: Secures the hose.
• F. Hose: Connects various parts for airflow.
• G. Upper Cord Hook: For wrapping the power cord.
• H. Lift-Away™ Button: Releases the pod for Lift-Away mode.
• I. Wand Release Button: Releases the wand.
• J. Dust-Cup Release Latch: Opens the dust cup for emptying.
• K. Lift-Away™ Pod: The main body of the vacuum that can be detached.
• L. Wand: Connects the handle to the floor nozzle.
• M. Dust-Cup Empty Buttons: Buttons to release the dust cup.
• N. Lower Cord Hook: For wrapping the power cord.
• O. Motorised Floor Nozzle: The main cleaning head with brushrolls.
• P. Brushroll Indicator Light: Shows the status of the brushrolls.
• Q. Headlights: Illuminate the cleaning path.
• R. Brushroll Garage: Area housing the brushrolls.
• S. Soft Roller: A brushroll designed for hard floors.

Assembling Your Vacuum

? TIP: Push hose clip into back of wand for convenience.

? TIP: For quick cord access, rotate upper hook down and remove cord.

? TIP: Use cord clip located on the side of wand to hold cord in place while vacuuming.

Step 1: Place motorised floor nozzle on floor and insert wand, pressing it in until it clicks securely into place.

Step 2: Insert handle into wand, pressing it in until it clicks securely into place.

Step 3: Place pod onto wand and slide down to connect.

Step 4: Connect hose into back of pod, pressing it in until it clicks securely into place.

Step 5: Store included accessories on the accessory posts on the pod.

Using Your Vacuum

Upright Mode

Brushroll Indicator Light Meanings

• Solid Green: The brushrolls are on and working as they should.
• Solid Red: There is a jam in the brushroll and/or soft roller area. Turn your vacuum off and remove any blockages.
• Flashing Red: The motorised floor nozzle is overheating. Turn your vacuum off and wait for it to cool down.
• No Light: The brushrolls are off because the vacuum is off.

*See Troubleshooting section for further instructions.

Step 1: Plug power cord into socket. Place foot on floor nozzle and tilt handle back.

Step 2: The soft roller spins in both settings to pick up extra dust and debris. Choose the appropriate setting:

• Hard Floor: The brushrolls spin slowly to pick up fine dust and large debris on hard floors.
• Carpet: The brushrolls spin faster to pick up debris on and below the surface of your carpets.

Step 3: Press power button to turn vacuum on to start cleaning. Please note the brushrolls will not spin unless the wand is reclined.

Above-Floor Mode

Benefits of Suction Control

Suction Control is a way for you to adjust suction power when you are using different tools or vacuuming different surfaces. For example, if you are feeling resistance while vacuuming thick carpet or upholstery, slide Suction Control toward MIN to help reduce your push/pull effort.

⚠️ CAUTION: Ensure solid footing when using in Lift-Away™ mode. Using when you don't have stable footing may result in personal injury.

What is Powered Lift-Away?

Our Powered Lift-Away feature allows you to remove the pod from the nozzle while maintaining the same power you have in upright mode. This is great for cleaning stairs, under furniture, and in other tight spaces.

Step 1: Press the Handle Release button when you need to clean within short reach. OR Press the Wand Release button when you need to clean with a longer reach.

Step 2: Insert desired tool directly onto wand or handle.

Step 3: The Suction Control slide, located at the base of the top handle, offers variable suction based on your needs. Slide toward MIN to minimise suction, and slide toward MAX to maximise suction.

Powered Lift-Away™ Mode

Powered Lift-Away Cleaning

Step 1: Press Lift-Away button to lift pod off floor nozzle. You are now ready to clean those hard-to-reach places.

Step 2: For a convenient way to clean stairs, insert handle into motorised floor nozzle.

Lift-Away™ Cleaning

Step 1: Attach desired accessory directly into handle. You can also attach the accessory to the wand for extended reach.

Compatible Accessories

There are a variety of accessories that are compatible with this vacuum series. The top flap of your box shows the select accessories that are included with your model. To purchase additional accessories, go to sharkclean.eu.

• A. Pet Power Brush: Designed to remove pet hair and ground-in dirt from carpeted stairs and upholstery.
• B. Upholstery Tool: Remove pet hair and dust from curtains and other delicate fabrics and upholstery.
• C. 2 in 1 Duster Crevice Tool: Two cleaning tools in one—the crevice tool gives you extended cleaning reach for small spaces, while the soft dusting brush cleans a multitude of surfaces.
• D. Crevice Tool: Clean tight spaces, reach skirting boards and ceilings with this slim crevice tool.
• E. Multi-angle Dusting Brush: Multiple positions for cleaning shelves, blinds, walls, and ceiling fans. Adjust the angle of the brush to the desired cleaning surface.
• F. Under Appliance Wand: Clean under and behind large appliances and furniture. The extension piece can be removed and flipped over to clean the underside of appliances.
• G. Car Detail Kit: [Specific function not detailed in provided text.]

Maintenance

To keep your vacuum's suction power optimal, follow these instructions. Make sure unit is off and cord is unplugged.

⚠️ WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before servicing.

Hand wash with water only to prevent damage from cleaning chemicals. Allow ALL filters to dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.

IMPORTANT: Do not use soap when cleaning the HEPA filter.

Recommended Filter Cleaning Schedule:

• Pre-Motor Filter Kit (Foam & Felt): Clean every 3 months.
• Post-Motor Filter (Pre-HEPA): Clean once a year.
• Post-Motor Filter (HEPA): Clean once a year.

Emptying the Dust Cup

Step 1: Pull up on dust-cup release latch and lift dust cup off pod.

Step 2: Hold dust cup over a trash bin and press the bottom dust-cup empty latch.

Step 3: Press top dust-cup empty latch to access dust screen and remove built-up debris as required.

Cleaning the Filters

1. Pre-Motor (foam and felt): With the dust cup removed, take out the foam and felt filters, and rinse with water. Tap loose dirt off filters between washes as needed.

2. Post-Motor (HEPA): To access the HEPA filter, reach under the grill, press the button, and pull the grill away from the vacuum.

To remove the Pre-HEPA filter, simply pull black foam out from frame. Rinse both HEPA and Pre-HEPA filters and allow to air dry completely before replacing. Hand wash only. Replace foam back into the HEPA and make sure edges are tucked into the frame then insert back into vacuum.

Maintenance - Cont.

? TIP: You can also check for blockages in the hose and airways. Just remove the floor nozzle, dust cup, and hose and shine a torch in the openings.

If you see any hair wrapped around the brushroll, continue cleaning, using Carpet/Low Pile mode on hard floors. This will allow the Anti Hair Wrap technology to remove the hair wrap and send it to the dust cup.

Anti-Hair Wrap Technology

Anti-Hair Wrap Technology actively removes hair wrap from your brushroll while you vacuum. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.

NOTE: Do not be alarmed if there is visible hair at any given time, as it will eventually make its way to the dust cup.

DuoClean® Technology

DuoClean® Technology features a bristle brush to deep-clean carpets, and an additional soft brushroll to pull in larger particles and directly engage floors for a polished look. With normal use, you may need to perform routine maintenance of your Soft Roller. See the instructions below.

Cleaning the Brushroll

Step 1: Use a coin to unlock the 3 locks on the bottom of the floor nozzle, a portion of the base is removable to allow for better access to the brush roll and exposure to the airway. Shine a torch from the bottom to check for possible blockage in the airway.

Step 2: Clear away any objects or debris.

Step 3: To reassemble, replace base by lining it up along the front of the nozzle. Push down to snap into place. Lock the 3 locks.

Cleaning the Soft Roller

Step 1: To remove Soft Roller from nozzle, lift it out pulling the tab on the right side.

Step 2: Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft Roller clean, or to remove any debris caught in the teeth behind the Soft Roller.

Step 3: Hand-wash the Soft Roller as needed. Use only water, and let air-dry completely for at least 24 hours.

Step 4: Reinsert Soft Roller under rubber bumper in front of nozzle until it clicks into place.

Checking the Nozzle for Blockages

Step 1: Tilt neck of nozzle back to straighten the airway, then remove any blockages.

Troubleshooting Guide

⚠️ WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before servicing.

Vacuum is not picking up debris. No suction or light suction.

(Refer to Maintenance section for more information.)

• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brushrolls.

Vacuum lifts area rugs.

• Turn off unit to disengage the brushrolls. Move switch to Hard Floor setting to turn on the slow brushrolls, which is optimal for bare floors and area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• To minimise suction, refer to Suction Control section for more information on how to use.

Brushroll/soft roller does not spin.

• If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or soft roller have stopped spinning. Immediately turn off and unplug vacuum. Disconnect the nozzle and remove blockage, then reconnect and turn vacuum back on.
• If Brushroll Indicator light repeatedly turns red while vacuuming carpet, try moving Suction Control slide to MIN.
• With the power on, recline the handle, which will automatically turn on the brushrolls.

Vacuum turns off on its own or Brushroll Indicator Light flashes red.

This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.

If hose is not fully connected to the pod, it can cause a poor electrical connection and the hose can come loose, turning the vacuum off.

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters.
3. Check for blockages in hose, accessories, and inlet openings.
4. Remove cord from cord hook so hose latch can be seen and engaged.
5. Ensure you hear an audible click at all connection points:
   • a. Where hose meets back of pod (may require additional force; pull on hose to ensure latch is fully engaged)
   • b. Where wand plugs into floor nozzle
   • c. Where handle plugs into wand
6. Plug in vacuum and turn it on.

Note: If vacuum still does not start, contact Customer Service at 0800 862 0453.

Warranty Terms and Conditions

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your "statutory rights"). Shark provides an additional manufacturer's warranty of up to five years upon registration with Shark (valid in UK and Republic of Ireland). This warranty covers parts and labour. Registration is required within 28 days of purchase. The warranty does not cover blockages, normal wear and tear, accidental damage, misuse, or use of non-Shark parts/accessories. For out-of-warranty repairs, contact customer service. Genuine Shark spares and accessories can be purchased at sharkclean.eu/uk/parts and sharkclean.eu/uk/accessories.