Kofire XG One Troubleshooting

1. Headset Won't Power On or Charge

Symptoms:

• No response when plugged in
• Still shows "Low Battery" after charging
• Short battery life

Solutions:

• Try a different USB-C cable and adapter (recommended 5V/1A)
• Charge continuously for at least 2 hours
• Ensure charging plug is fully inserted until a “click” is heard
• Red light indicates charging; light off means fully charged
• If no light appears, try another power outlet or cable

2. Cannot Connect to Xbox / No Game Audio

Symptoms:

• No sound after plugging in the transmitter
• Static or buzzing noises
• Microphone not working
• Xbox shows “Headset not detected"

Solutions:

• Confirm the transmitter is fully inserted into an official Xbox controller
• Long press the power button for 3 seconds to enter pairing mode
• Switch to 2.4G mode by long pressing the microphone button for 3 seconds
• Test wired mode via the 3.5mm audio cable
• Check Xbox audio output settings to ensure headset is selected
• Disable Xbox “Chat Monitoring” feature to avoid noise

3. Bluetooth Connection Issues (Phone/PC)

Symptoms:

• Headset not appearing in Bluetooth list
• Unstable connection or frequent disconnections

Solutions:

• Switch to Bluetooth mode by long pressing the microphone button for 3 seconds
• Red and blue lights flashing alternately indicate Bluetooth pairing mode
• Turn off other nearby Bluetooth devices to reduce interference
• On your device, “Forget” the headset then retry pairing
• For Windows PC, update Bluetooth drivers and disable “Hands-Free Telephony" for better sound quality

4. Microphone No Sound / Noise / Static

Symptoms:

• Others can't hear you
• Intermittent microphone or buzzing noise

Solutions:

• Ensure detachable mic is fully inserted until a click is heard
• Avoid bending or twisting the mic connector
• Check in-game and device microphone volume balance
• Test microphone via wired 3.5mm connection
• Clean mic jack and pins to avoid poor contact
• On Xbox, enable headset mic in settings (Settings → Volume → Enable Headset Mic)

5. Low Volume / One Side No Sound

Symptoms:

• Volume low even at max
• Sound only from left or right side

Solutions:

• Increase both headset and device volume
• Test left and right channels with music or video
• Check 3.5mm audio cable is firmly connected
• Try wireless mode to rule out cable issues
• Restart headset and reconnect device

Mode Switching

• Long press microphone button for 3 seconds to switch between Bluetooth mode (red/blue flashing) and 2.4G mode (white light)
• Headset powers on in 2.4G mode by default (for transmitter connection)
• Headset will disconnect if out of range and auto reconnect within 5 minutes; powers off after 5 minutes out of range

Bluetooth Connection (Phone/Tablet)

• Power on headset, switch to Bluetooth mode (red/blue flashing)
• Enable Bluetooth on your phone/tablet, search for “Kofire XG ONE” and pair
• Blue light steady on after successful connection; slow flashing during audio playback

Connect to Windows PC

• Insert transmitter into USB port, auto driver installation (blue flashing)
• Power on headset for auto pairing (steady blue light = connected)
• Set default audio devices:
  • Playback: select and set “Kofire XG ONE” as default
  • Recording: select and set "Kofire XG ONE Microphone” as default

Connect to Xbox One / Series XS

• Power on console and official Xbox controller
• Insert transmitter fully into controller (blue flashing)
• Power on headset for auto pairing (2.4G mode)
• Steady blue light = connected
• Enable headset microphone in Xbox settings

Connect to PS4 / PS5

• Power on console
• Insert transmitter into USB port
• Power on headset for auto pairing (blue flashing → steady blue)
• Set input/output device to "Kofire XG ONE” in system settings
• Output to headset: select “All Audio”