| Battery indicator keeps flashing. |
- The batteries are getting low, please replace with four new batteries for the best performance (alkaline batteries only).
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| Keypad not responding. |
- Make sure the batteries are installed properly.
- The batteries are getting low if the battery indicator keeps flashing. Please replace with four new batteries for the best performance (alkaline batteries only).
- Make sure the cable is well-connected to the port, and was not damaged during installation.
- Please make sure the lock has been set up and complete the bolt direction determination.
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| Master Code can not be changed. |
- Please refer to Programming Instructions to restore factory settings and reprogram all codes.
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| What should I do if wrong code was entered? |
- Press [Zowill Button] once and continue to input code according to regular procedures.
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| I forgot my Master Code. |
- Perform a reset in order to erase all passcodes. Once the reset is complete, all passcodes will be erased and the master code will return to the default master code 12345678.
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| Can not add a new User Code. |
- Make sure the whole code entering process is completed within 10 seconds, otherwise the unit will time out.
- Make sure the master code has been entered correctly.
- The new User code will not be accepted when the capacity is full. Try to delete any or some existing User codes and then add new one(s) again.
- A User code must be at least 4 to 10 digits.
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| "Auto lock" does not function. |
- The batteries are low on power if the battery indicator keeps flashing. Please replace with four new batteries for the best performance (alkaline batteries only).
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| Lockset is not able to unlock / lock by keypad. |
- Make sure you have entered the correct User Code.
- The battery is low if the battery indicator light keeps flashing. Please replace with four new batteries.
- Make sure the cable is firmly connected.
- Check the cable for any damage that may have occurred during installation.
- Make sure the batteries are properly installed. (Alkaline batteries only.)
- Check the strike plate to make sure it is properly aligned and clear so the bolt can freely move in the hole.
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| Lockset is unable to reset. |
- Please refer to Programming Instructions to restore factory settings and reprogram all codes.
- The battery is low if the battery indicator light keeps flashing. Please replace with four new batteries.
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| How to operate the lockset in darkness? |
- Press any button to activate the lockset back light.
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| The red indicator is still on after setting is completed. |
- Check if you entered correct user codes.
- Re-install the batteries.
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| The lockset locks when I enter my code and unlocks when I press the [Zowill Button]. |
- Un-install the interior and exterior assemblies.
- Before re-installation, please follow these guidelines: Refer to Installation Instructions
- 1) Make sure the bolt is in the retracted position.
- 2) Do not have any key in the cylinder durring installation.
- 3) Make sure the turn piece is inserted horizontally.
- Reset the unit to factory settings and reprogram the Master Code and User Codes.
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| I cannot remove my key unless it is in the locked position. |
- Un-install the interior and exterior assemblies.
- Before re-installation, please follow these guidelines: Refer to Installation Instructions
- 1) Make sure the bolt is in the retracted position.
- 2) Do not have any key in lock cylinder.
- 3) Make sure the turn piece is inserted horizontally.
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