Kingston Limited Warranty Agreement

Introduction

All Kingston warranty information is presented below. You can access the desired section by selecting a topic from the list below:

• Warranty Duration
• Free Technical Support
• Warranty Claim Requirements and Procedures
• Disclaimers

Kingston warrants to the end-user that its products will be free from defects in materials and workmanship, subject to the general conditions presented herein. Subject to the conditions and restrictions presented below, Kingston will, at its sole discretion, replace or repair any part of its products that proves to be defective due to a defect in workmanship or materials. Repaired parts or replacement products will be supplied by Kingston and will be either new or refurbished. All refurbished products are tested to ensure they are functionally equivalent to new products. If Kingston cannot repair or replace a product, the customer will receive a credit or payment equal to the purchase price or the product's value at the time of the warranty service request, whichever is lower. Proof of purchase indicating the original date and place of purchase, as well as the product description and price, must be provided.

This limited warranty does not cover damage caused to the product resulting from (a) incorrect installation, accident, abuse, misuse, natural disaster, insufficient or excessive power supply, abnormal mechanical or environmental conditions, (b) cosmetic damage, including but not limited to scratches, dents, and cracks on touch screens or casings, or (c) any unauthorized disassembly, repair, or modification. This limited warranty does not apply if: (i) the product was not used in accordance with the enclosed instructions, or (ii) the product was not used for its intended purpose.

This limited warranty does not apply to a product whose original identification information has been altered, erased, or removed, which has been handled or packaged incorrectly, which has been sold as a used product, or which has been resold in violation of U.S. and other applicable export regulations.

For IronKey™ USB drives, compatibility information is on the product's technical sheet published on the website www.kingston.com. Kingston does not warrant that the IronKey™ software will be compatible with future hardware or operating system modifications or upgrades.

This limited warranty covers only the repair, replacement, or refund of defective Kingston products as described below, or entitles to a credit. Kingston cannot be held responsible for, and disclaims all applicable warranties for, damages or losses of any type that may result from the loss, deterioration, corruption of content or data, nor for costs associated with identifying the causes of system problems, or for the uninstallation, maintenance, or installation of Kingston products. This warranty excludes third-party software, connected equipment, or stored data. Kingston therefore cannot be held responsible for any direct or indirect loss or damage attributable to third-party software, connected equipment, or stored data. In case of a claim, Kingston's sole and exclusive obligation will be to repair or replace the hardware or issue a refund, at Kingston's sole discretion.

Warranty Duration

Product Lifetime Warranty:**

The following Kingston products are covered by this warranty for their lifetime:

Memory Modules:

• ValueRAM®
• HyperX®
• Kingston FURY®
• Server Premier
• Retail Memory
• System-Specific Memory

Flash Memory Cards:

• Secure Digital
• Secure Digital HC and XC, excluding Industrial Temp and Endurance cards
• CompactFlash
• MultiMediaCard
• Flash Adapters

**Product lifetime is defined as the expected normal usage period for that type of product. However, lifetime warranty may have a definition that varies by country. For Russia, lifetime warranty is defined as a period of ten (10) years from the date of original purchase by the end-user.

Five-Year Limited Warranty:

This warranty covers the following Kingston products for five years from the date of original purchase by the end-user, unless otherwise indicated below:

• DataTraveler® USB drives (excluding DataTraveler 2000)
• IronKey™ USB drives (excluding IKVP80ES, IKKP200, IKKP200C, IKD500SM)
• Industrial microSD Card (SDCIT).
• DRAM Design-In Module ("CBD")

The warranty for Kingston Design-In DRAM modules is five (5) years from the date of purchase by the original Design-In customer. Kingston Design-In DRAM modules are manufactured to customer specifications, with commercial temperature grade semiconductor components. They are not intended for use in enterprise/server platforms or in environments exceeding this temperature standard. The use of these modules under these conditions is not covered by the product warranty. Furthermore, Kingston provides warranty service only to original customers who integrate Kingston Design-In DRAM modules into their devices. All downstream end-user services and support must be handled by the original Design-In customer.

Conditional Five-Year Warranty on SSDs:

This warranty covers the following Kingston products based on the order of occurrence of the following events: (i) five (5) years from the date of purchase by the first purchaser; (ii) until the age of the SATA SSD, as measured by the implementation of the "SSD Wear Indicator" SMART attribute 231 by Kingston, reaches a normalized value equal to "one" (1) as confirmed by Kingston SSD Manager (KSM), or (iii) when the usage of an NVMe SSD, as measured by the implementation of the "Percentage Used" attribute by Kingston, reaches or exceeds a normalized value equal to or greater than one hundred (100) as confirmed by KSM.

KSM is indicated in the product's technical sheet. It is available on the Kingston website at kingston.com/ssdmanager. For SATA SSDs, a new, unused product has a wear value equal to one hundred (100), while a product that has reached the warranty limit will have a wear value equal to one (1). For NVMe SSDs, a new, unused product has a Usage Percentage equal to zero (0), while a product that has reached its warranty limit will have a Usage Percentage equal to or greater than one hundred (100).

Consult the following SSD warranty tables for product-specific warranty information:

Table for Conditional 5-Year Warranty (SATA SSD)

Table for Conditional 5-Year Warranty (NVMe SSD)

Table for Conditional 5-Year Warranty (External/Portable SSD)

* If the usage of one or more of the four (4) individual M.2 SSDs that constitute a DCP1000 shows a Usage Percentage that reaches or exceeds a normalized value of one hundred (100), the product is no longer covered by the warranty.

Three-Year Limited Warranty:

This warranty covers the following Kingston products for three years from the date of original purchase by the end-user:

• IronKey™ Vault Privacy 80 (IKVP80ES), Keypad 200 (IKKP200), Keypad 200C (IKKP200C) External SSD
• High Endurance microSD Card (SDCE)
• Industrial Card (SDCIT2, SDIT)
• DataTraveler® microDuo3 G2 (DTDUO3G2) and the SSDs listed in the table below:

Table for Three-Year Warranty (SATA SSD)

Conditional Three-Year Warranty on SSDs:

This warranty covers the following Kingston products based on the order of occurrence of the following events: (i) three (3) years from the date of purchase by the first purchaser; (ii) until the age of the SATA SSD, as measured by the implementation of the "SSD Wear Indicator" SMART attribute 231 by Kingston, reaches a normalized value equal to "one" (1) as confirmed by Kingston SSD Manager (KSM), or (iii) when the usage of an NVMe SSD, as measured by the implementation of the "Percentage Used" attribute by Kingston, reaches or exceeds a normalized value equal to or greater than one hundred (100) as confirmed by KSM.

KSM is indicated in the product's technical sheet. It is available on the Kingston website at kingston.com/ssdmanager. For SATA SSDs, a new, unused product has a wear value equal to one hundred (100), while a product that has reached its warranty limit will have a wear value equal to one (1). For NVMe SSDs, a new product that has not been used displays a Usage Percentage equal to zero (0), while a product that has reached its warranty limit displays a Usage Percentage equal to or greater than one hundred (100).

Consult the following SSD warranty tables for product-specific warranty information:

Table for Conditional Three-Year Warranty (SATA SSD)

Table for Conditional Three-Year Warranty (NVMe SSD)

Two-Year Limited Warranty:

This warranty covers the following Kingston products for two years from the date of original purchase by the end-user, unless otherwise indicated:

• IronKey™ D500SM
• DataTraveler® Bolt Duo
• MobileLite® Wireless - Gen 3
• MobileLite® Wireless - Gen 2
• MobileLite® Reader
• microSD Reader
• Nucleum
• Workflow Station and Workflow Readers
• Kingston Personalization Program Products. Kingston Personalization Program products are limited to a credit or refund during the two-year warranty period. In some cases, Kingston may, at its sole discretion, choose to replace defective products ordered via the Kingston Personalization Program with products offering equivalent functionality.
• Original Semiconductor Module ("KSF")

This warranty covers original semiconductor modules for two (2) years from the date of purchase by the initial KSF customer.

One-Year Limited Warranty:

This warranty covers the following Kingston products for one year from the date of original purchase by the end-user:

• MobileLite® Wireless - Gen 1
• DataTraveler® Accessory Kit
• Wi-Drive®
• TravelLite®
• SD/MMC Reader
• Bali microSDHC Class 10 UHS-1

If a product has been discontinued, Kingston will, at its sole discretion, repair the product or offer to replace it with a comparable product or issue the original purchaser a credit equal to the original purchase price or the product's value at the time of the warranty service request, whichever is lower.

The replaced or repaired product will continue to be covered by this limited warranty for the remaining duration of the original warranty or 90 days, whichever is longer.

This limited warranty is applicable only to the first end-user purchaser, and is subject to the conditions and requirements described herein. This limited warranty cannot be transferred. Products purchased as a kit must be returned with the complete kit to qualify for the warranty.

Free Technical Support

If you encounter difficulties during the installation or use of a Kingston product, you can contact Kingston Technical Support before having your system repaired.

To access Support via the Internet, visit the website kingston.com/support.

Kingston also provides technical assistance in English to its customers worldwide.

United States and Canada:

In the United States and Canada, Kingston Technology Technical Support teams can be contacted at the following toll-free number: +1 (800) 435-0640.

Europe, Middle East, and Africa:

To consult Kingston technical support in Europe, the Middle East, and Africa (excluding countries listed elsewhere), please visit kingston.com/support.

Latin America:

To contact Kingston Technical Support in Latin America, please visit the website kingston.com/support.

Asia:

To consult technical support in Asia, please visit: kingston.com/support.

Russia, Belarus:

Please contact Kingston Technical Support in Russia at: ru_support@kingston.com

Ukraine:

To contact Kingston Technical Support in Ukraine: ua_support@kingston.com

Central Asian Countries and the Caucasus, Moldova:

To contact Kingston Technical Support for CIS countries: cis_support@kingston.com

Warranty Claim Procedures and Requirements

To obtain warranty service, you must return the defective product to the original point of purchase, or to the authorized Kingston distributor or agent who sold it to you. Before returning the product, please consult the product return procedure provisions. Normally, you must provide product identification details, including the model number and serial number (if applicable), and provide a detailed description of the problem encountered. You will need to present proof of purchase. All returned products or parts, if replaced or refunded, become Kingston's property upon receipt. The replaced or repaired product will be shipped at Kingston's expense. To the extent permitted by applicable law, products imported or sold by unauthorized Kingston distributors or resellers are not covered by this warranty. This measure is to certify quality. Please contact the reseller who provided you with these products to verify the available warranty.

United States:

In the United States, you can obtain direct warranty service from the Kingston service center after obtaining a Return Material Authorization (RMA) number from Kingston. You can obtain an RMA number on the website kingston.com/support or by calling Kingston Technology customer service at +1 (714) 438-1810, or +1 (800) 337-3719. To return a ValueRAM memory product, please contact the technical support team at +1 (800) 435-0640 to access RMA service and support.

After obtaining an RMA number from Kingston Technology, you must, within thirty (30) days, send the product to Kingston Technology Company, Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708, USA. You are responsible for the insurance and shipping costs of your returned products. Products shipped to the service center must be protected by appropriate packaging to prevent damage during transport. The Kingston RMA number must be clearly and legibly written on the outside of the product packaging. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Europe, Middle East, and Africa:

In Europe, the Middle East, and Africa, if you cannot obtain warranty service from your original point of sale or authorized Kingston reseller or distributor from whom you purchased the product, you can obtain warranty service directly from the Kingston service center after obtaining a Return Material Authorization ("RMA") number from Kingston. You can obtain an RMA number on the website kingston.com/support. In some cases, proof of purchase may be required.

After obtaining an RMA number from Kingston Technology, you must, within thirty (30) days, send the product to Kingston Technology Europe Co LLP, Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, United Kingdom. You are responsible for the cost of insurance and shipping of your returned products. The shipped product(s) must be properly packaged to prevent damage during transport. The Kingston RMA number must be clearly and legibly written on the outside of the product packaging. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

Asia:

In Asia, please refer to your relevant region. In Taiwan, you can obtain warranty service via (a) your original point of sale, (b) an authorized service center by visiting kingston.com/support/taiwan-service-centers; or (c) directly from the Kingston service center after first obtaining a Return Material Authorization (RMA) number from Kingston. You can obtain an RMA number on the website kingston.com/support/tw-rma-apply. In some cases, proof of purchase may be required.

After obtaining an RMA number from Kingston, you must, within three (3) days, send the product to Kingston Technology Far East Corp., 4F., No. 8, Kedung 3rd Road, Chunan, Miaoli, Taiwan 35053, ROC. You are responsible for the cost of insurance and shipping of the returned product(s). The shipped product(s) must be properly packaged to prevent damage during transport. The Kingston RMA number must be clearly and legibly written on the outside of the product packaging. If you fail to display the RMA number on the outside of the package, the package will be returned to you unopened.

In China, you can obtain warranty service through an authorized distributor or directly from the Kingston service center. For a list of service centers in China, please visit kingston.com/support/china/center.

In all other Asian countries, please contact your original point of purchase for warranty service. If you cannot return the product to your original point of sale, please contact Kingston by visiting kingston.com/support for RMA service and assistance.

Disclaimers

TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE PROVISIONS SET FORTH HEREIN CONSTITUTE THE COMPLETE WARRANTY OF KINGSTON PRODUCTS AND REPLACE ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER WRITTEN OR ORAL. EXCEPT AS EXPRESSLY SET FORTH HEREIN, NO OTHER WARRANTY IS APPLICABLE TO KINGSTON PRODUCTS. KINGSTON EXPRESSLY EXCLUDES ANY WARRANTY NOT SET FORTH HEREIN, INCLUDING, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ANY EXISTING WARRANTY UNDER NATIONAL, STATE, PROVINCIAL, OR LOCAL LAW, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, OR CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE. ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, ARE LIMITED TO THE PERIODS INDICATED HEREIN. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATIONS ON THE DURATION OF AN IMPLIED WARRANTY. THEREFORE, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

KINGSTON PRODUCTS MAY NOT BE USED AS COMPONENTS IN LIFE-SUPPORT EQUIPMENT OR IN APPLICATIONS WHERE PRODUCT FAILURE OR MALFUNCTION MAY RESULT IN ACCIDENT OR DEATH RISKS. KINGSTON SHALL NOT BE HELD RESPONSIBLE FOR ANY DEATH, ACCIDENT, PHYSICAL OR MATERIAL DAMAGES CAUSED BY THE USE OF ANY OF ITS PRODUCTS IN APPLICATIONS INCLUDING, BUT NOT LIMITED TO, MILITARY EQUIPMENT OR EQUIPMENT ASSOCIATED WITH MILITARY ACTIVITIES, TRAFFIC CONTROL EQUIPMENT, DISASTER PREVENTION SYSTEMS, AND MEDICAL EQUIPMENT OR EQUIPMENT ASSOCIATED WITH MEDICAL ACTIVITIES.

PURSUANT TO THIS WARRANTY OR ANY OTHER WARRANTY, EXPRESS OR IMPLIED, KINGSTON'S TOTAL LIABILITY IS LIMITED TO REPAIR, REPLACEMENT, OR REFUND. REPAIR, REPLACEMENT, OR REFUND CONSTITUTES THE SOLE AND EXCLUSIVE REMEDIES IN CASE OF A WARRANTY CLAIM OR FOR ANY OTHER LEGAL REASON. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KINGSTON SHALL NOT BE LIABLE TO THE PURCHASER OR END-USER OF A KINGSTON PRODUCT FOR ANY DAMAGE, EXPENSE, LOSS OF DATA, LOSS OF BUSINESS, LOSS OF SAVINGS, LOSS OF PROFITS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGE ARISING FROM THE PURCHASE, USE, OR INABILITY TO USE A KINGSTON PRODUCT, EVEN IF KINGSTON HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. THEREFORE, THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS AND YOU MAY HAVE OTHER RIGHTS THAT MAY VARY DEPENDING ON YOUR COUNTRY OR JURISDICTION.

CONCERNING CITIZENS OF THE UNITED KINGDOM OR EUROPEAN UNION MEMBER STATES, IF THIS PRODUCT IS PURCHASED BY A CONSUMER, AND NOT BY A BUSINESS, THIS WARRANTY IS IN ADDITION TO YOUR RIGHTS CONCERNING DEFECTIVE PRODUCTS. TO KNOW YOUR CONSUMER RIGHTS, PLEASE CONTACT AN APPROPRIATE INFORMATION SERVICE IN YOUR COUNTRY OR REGION. THIS DISCLAIMER IS NOT INTENDED TO LIMIT OR EXCLUDE KINGSTON'S LIABILITY IN CASE OF DEATH OR INJURY CAUSED BY ITS NEGLIGENCE OR FRAUDULENT MISREPRESENTATION.

Warranty Provided By:

Kingston Technology Company, Inc.

17600 Newhope Street

Fountain Valley, CA 92708

UNITED STATES

Embedded Components and DRAM

For more information on product-specific warranty, please consult the warranty statements for Embedded products (kingston.com/company/warranty/embedded), DRAM (kingston.com/company/warranty/dram) and Industrial SSD Components (https://www.kingston.com/en/company/warranty/industrial-ssd)

Consumers in Australia:

For Australia, you will find relevant information in Kingston's limited warranty statement.