Kingston Limited Warranty Policy

General Warranty Statement

Kingston warrants to the original end-user customer that its products will be free from material and manufacturing defects under the conditions set forth herein. At its discretion, Kingston may repair or replace defective products with new or refurbished parts or products. Refurbished products are tested to ensure they function identically to new products. If a product cannot be repaired or replaced, Kingston will refund the product's current value or the purchase price, whichever is lower, or issue a credit. Proof of purchase, including date, place of purchase, product description, and price, is required.

Warranty Exclusions

This limited warranty does not apply to:

• Damage resulting from improper installation, accident, abuse, misuse, natural disasters, insufficient or excessive power supply, abnormal mechanical or environmental conditions.
• Cosmetic damage, including but not limited to scratches, dents, chips, or cracks on the touchscreen or casing.
• Damage caused by unauthorized disassembly, repair, or modification.
• Products used in violation of usage instructions or not intended for their purpose.
• Products with altered, erased, or removed original identification.
• Products that were not properly handled or packaged.
• Products sold as used or second-hand.
• Products resold in violation of U.S. and applicable export regulations.

IronKey™ drive compatibility information is available on the Kingston website (www.kingston.com). Kingston does not guarantee compatibility of IronKey software with future hardware or operating system changes or upgrades.

Warranty Coverage and Limitations

This limited warranty covers the repair, replacement, or refund/credit of defective Kingston products. Kingston is not liable for any loss, damage, or destruction of content or data, nor for any costs associated with product removal, inspection, or installation. Third-party software, peripheral devices, or stored data are not covered. Consequently, Kingston is not liable for any substantial or consequential loss or damage to third-party software, peripherals, or stored data. Kingston's sole and maximum obligation is to repair or replace the hardware, or at Kingston's discretion, to issue a refund.

Warranty Periods

Product Lifetime Warranty:

The following Kingston products are covered by this warranty for their product lifetime:

• Memory Modules: ValueRAM®, HyperX®, Kingston FURY®, Server Premier, Retail Memory, Kingston System Specific Memory.
• Flash Memory Cards: Secure Digital, Secure Digital HC and XC (excluding industrial heat/durability cards), CompactFlash, MultiMediaCard, Flash Adapters.

Product Lifetime is defined as the normal period of use for the product. Regional definitions may apply. For Russia, the warranty period is 10 years from the date of purchase by the original end-user customer.

5-Year Warranty:

The following Kingston products are covered by this warranty for five years from the date of purchase by the original end-user customer:

• USB DataTraveler drives (excluding DataTraveler 2000)
• IronKey™ drives (excluding IKVP80ES, IKKP200, IKKP200C, IKD500SM)
• Industrial Temperature microSD Card (SDCIT)
• Design-In DRAM Module ('CBD')

Kingston Design-In DRAM Module products are warranted for five years from the date of purchase by the original customer for Design-In. These products are manufactured using semiconductor components rated for commercial temperature grades and are not intended for use in enterprise/server platforms or environments exceeding these temperature grades. Use under such conditions voids the product warranty. Kingston provides warranty service only to the original customer who integrates these modules into their devices. Downstream end-customer service and support are the responsibility of the original Design-In customer.

5-Year or SSD Product Lifetime Warranty (whichever occurs first):

The following Kingston products are covered by this warranty based on the occurrence of either of the following events:

1. Five years have passed since the date of purchase by the original end-user customer.
2. The usage of a SATA SSD has reached the normalized value of 1, as measured by Kingston's SMART attribute 231 'SSD Wear Indicator' function, reported by Kingston SSD Manager (KSM).
3. The usage of an NVMe SSD has exceeded the normalized value of 100 for 'Percentage Used', which represents Kingston's functional health measurement, as reported by KSM.

KSM is detailed in the product's datasheet and available on the Kingston website (kingston.com/SSDmanager). For SATA SSDs, the wear indicator value is 100 for new, unused products, and 1 for products that have reached the warranty limit. For NVMe SSDs, the Percentage Used is 0 for new, unused products, and 100 or more for products that have reached the warranty limit.

5-Year Conditional Warranty Table (SATA SSD)

5-Year Conditional Warranty Table (NVMe SSD)

5-Year Conditional Warranty Table (Portable SSD)

*For DCP1000, if one or more of its 4 M.2 SSDs reach a normalized usage of 100% or more, the product is excluded from warranty.

3-Year Warranty:

The following Kingston products are covered by this warranty for three years from the date of purchase by the original end-user customer:

• IronKey™ Vault Privacy 80 external SSD (IKVP80ES), Keypad 200 (IKKP200), Keypad 200C (IKKP200C)
• High Endurance microSD Card (SDCE)
• Industrial Card (SDCIT2, SDIT)
• DataTraveler microDuo3 G2 (DTDUO3G2) and specific SSDs listed in the following tables.

3-Year Warranty Table (SATA SSD)

3-Year Conditional Warranty Table (NVMe SSD)

2-Year Warranty:

The following Kingston products are covered by this warranty for two years from the date of purchase by the original end-user customer:

• IronKey™ D500SM
• DataTraveler Bolt Duo
• MobileLite® Wireless - Gen 3
• MobileLite® Wireless - Gen 2
• MobileLite® Reader
• microSD Card Reader
• Nucleum
• Workflow Station and Workflow Reader
• Products based on Kingston Customization Program. For Kingston Customization Program products, the warranty is limited to credit or refund during the 2-year warranty period. In some cases, Kingston may, at its sole discretion, replace defective products ordered through the Kingston Customization Program with functionally equivalent products.
• Genuine Semiconductor Module ('KSF')
• Genuine Semiconductor Module products are covered by a 2-year product warranty from the date of purchase by the original KSF customer.

1-Year Warranty:

The following Kingston products are covered by this warranty for one year from the date of purchase by the original end-user customer:

• MobileLite® Wireless - Gen 1
• DataTraveler® Accessory Kit
• Wi-Drive®
• TravelLite®
• SD/MMC Reader
• Bali microSDHC Class 10 UHS-1

If a product is discontinued, Kingston may, at its sole discretion, repair the product, replace it with an equivalent product, or refund the purchase price or current value of the product, whichever is lower. Repaired or replaced products are warranted for the remainder of the original warranty period or 90 days, whichever is longer. This limited warranty applies only to the original end-user customer and is subject to the conditions and requirements stated herein. This limited warranty is non-transferable. For products purchased as part of a kit, the entire kit must be returned for warranty service.

Free Technical Support

If you encounter problems during installation or subsequent use of Kingston products, please contact Kingston's technical support department before checking the system. For internet support, please visit kingston.com/support. Kingston offers free support in English to customers worldwide.

• USA and Canada: For Kingston technical support, please call toll-free: +1 (800) 435-0640.
• Latin America: For Kingston technical support in Latin America, please visit kingston.com/support.
• Europe, Middle East, and Africa: For Kingston technical support in these regions, please visit kingston.com/support.
• Asia: For technical support in Asia, please visit kingston.com/support.
• Russia, Belarus: Contact Kingston technical support at ru_support@kingston.com.
• Ukraine: Contact Kingston technical support at ua_support@kingston.com.
• Central Asia, Caucasus, Moldova: Contact Kingston technical support at cis_support@kingston.com.

Warranty Claim Procedure and Requirements

To receive warranty service, return the defective product to the retailer where it was purchased or to an authorized Kingston reseller or distributor. Before returning a product, please check the retailer's or reseller's return policy. Typically, product identification information, including model number and serial number (if applicable), a detailed description of the problem, and proof of purchase are required. If a replacement or refund is issued, all returned parts or products become Kingston's property. Kingston will cover the shipping costs for repaired or replaced products. Except for products imported or sold through Kingston's authorized resellers or distributors as permitted by applicable law, this warranty does not apply. This is intended to maintain the quality of the warranty. For warranty details, please contact your retailer.

• United States: For U.S. customers, after obtaining a Return Authorization Number (RMA Number) from Kingston, you can receive warranty service directly from a Kingston Service Center. Obtain an RMA number by visiting kingston.com/support or calling Kingston Customer Service at +1 (714) 438-1810 or +1 (800) 337-3719. For ValueRAM memory product returns, contact Technical Support at +1 (800) 435-0640. After obtaining an RMA number, ship the product within 30 days to: Kingston Technology Company, Inc., Customer Service, 17665-A Newhope Street, Fountain Valley, CA 92708, U.S.A. Return shipping insurance and postage are the customer's responsibility. Products sent to the service center must be packaged properly to prevent damage during transit. Clearly mark the RMA number on the outside of the package. Packages without an RMA number on the outside may be returned unopened.
• Europe, Middle East, and Africa: If you cannot obtain warranty service from the original retailer or authorized distributor in Europe, the Middle East, or Africa, obtain a Return Authorization Number (RMA Number) from Kingston and receive service directly from a Kingston Service Center. To obtain an RMA number, visit kingston.com/support. Proof of purchase may be required. After obtaining an RMA number, ship the product within 30 days to: Kingston Technology Europe Co LLP, Kingston Court, Brooklands Close, Sunbury on Thames, Middlesex, TW16 7EP, U.K. Return shipping insurance and postage are the customer's responsibility. Products sent to the service center must be packaged properly to prevent damage during transit. Clearly mark the RMA number on the outside of the package. Packages without an RMA number on the outside may be returned unopened.
• Asia: For Asian countries, please refer to your specific country. For Taiwan customers, contact your place of purchase, visit kingston.com/support/taiwan-service-centers, or obtain a Return Authorization Number (RMA Number) from Kingston and ship directly to a Kingston Service Center. To obtain an RMA number, visit kingston.com/support/tw-rma-apply. Proof of purchase may be required. After obtaining an RMA number, ship the product within 3 days to: Kingston Technology Far East Corp., 4F., No. 8, Kedung 3rd Road, Chunan, Miaoli, Taiwan 35053. Return shipping insurance and postage are the customer's responsibility. Products sent to the service center must be packaged properly to prevent damage during transit. Clearly mark the RMA number on the outside of the package. Packages without an RMA number on the outside may be returned unopened.
• China: You can receive warranty service directly from an authorized dealer or a Kingston service center in China. A list of China service centers can be found at kingston.com/support/china/center.
• Other Asian Countries: For customers in other Asian countries, please contact your retailer for warranty service. If you cannot return the product to the retailer where it was purchased, please visit kingston.com/support to contact Kingston for RMA service and support.

Disclaimers and Limitations

This warranty policy details Kingston's warranty and supersedes any other oral or written warranties or representations. Except as specifically stated herein, Kingston makes no other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the extent permitted by law. All warranties, express or implied, are limited to the duration stated herein. Some states or jurisdictions may not allow the exclusion or limitation of implied warranties, so the above limitations may not apply to you.

Kingston products are not intended for use as critical components in life-support devices, or in applications where product failure could cause injury or death, including but not limited to military purposes, military-related equipment, air traffic control, disaster prevention systems, medical purposes, or medical-related equipment. Kingston is not liable for death, loss, personal injury, or property damage resulting from the use of products in such applications.

Kingston's total liability under any warranty is limited to the repair, replacement, or refund of the purchase price, as stated herein. Repair, replacement, or refund is the sole and exclusive remedy for breach of warranty. To the maximum extent permitted by applicable law, Kingston disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement, arising from the purchase, use, or inability to use Kingston products. Kingston shall not be liable for any damages, costs, loss of data, loss of revenue, loss of savings, loss of profits, or incidental, consequential, special, indirect, or punitive damages, even if Kingston has been advised of the possibility of such damages. Some states or jurisdictions may not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

This limited warranty provides you with specific legal rights, and you may have other rights that vary by state or jurisdiction.

For consumers in the United Kingdom or European Union member countries, this warranty is in addition to your statutory rights. This disclaimer does not intend to limit or exclude Kingston's liability for death or injury caused by Kingston's negligence or misrepresentation.

This warranty is provided by: Kingston Technology Company, Inc. 17600 Newhope Street Fountain Valley, CA 92708 U.S.A.

For Embedded DRAM Component Products, refer to the embedded warranty provisions at kingston.com/company/warranty/embedded.

For DRAM and Industrial SSD Components, refer to kingston.com/company/warranty/dram and https://www.kingston.com/en/company/warranty/industrial-ssd.

For Australian customers, please refer to Kingston's limited warranty statement for Australia.