NINJA CREAMI® NC300 Series OWNER'S GUIDE

[Hazard Symbol: Indicates potential for personal injury, death, or substantial property damage if the warning included with this symbol is ignored]

For indoor and household use only.

When using electrical appliances, basic safety precautions should always be followed, including:

• Read and review instructions for operation and use.

IMPORTANT SAFETY INSTRUCTIONS

HOUSEHOLD USE ONLY READ ALL INSTRUCTIONS BEFORE USE

WARNING

1. Read all instructions prior to using the appliance and its accessories.
2. Carefully observe and follow all warnings and instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.
3. Take inventory of all contents to ensure you have all parts needed to properly and safely operate your appliance.
4. Turn the appliance OFF, then unplug the appliance from the outlet when not in use, before assembling or disassembling parts, and before cleaning. To unplug, grasp the plug by the body and pull from the outlet. NEVER unplug by grasping and pulling the flexible cord.
5. Before use, wash all parts that may contact food. Follow washing instructions covered in this instruction manual.
6. Before each use, inspect Creamerizer™ Paddle for damage. If paddle is bent or damage is suspected, contact SharkNinja to arrange for replacement.
7. DO NOT use this appliance outdoors. It is designed for indoor household use only.
8. This appliance has a polarized plug (one prong is wider than the other). To reduce the risk of electric shock, this plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT modify the plug in any way.
9. DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. This appliance has no user-serviceable parts. If damaged, contact SharkNinja for servicing.
10. This appliance has important markings on the plug. The entire supply cord is not suitable for replacement. If damaged, please contact SharkNinja for service.
11. Extension cords should NOT be used with this appliance.
12. To protect against the risk of electric shock, DO NOT submerge the appliance or allow the power cord to contact any form of liquid.
13. DO NOT allow the cord to hang over the edges of tables or counters. The cord may become snagged and pull the appliance off the work surface.
14. DO NOT allow the unit or the cord to contact hot surfaces, including stoves and other heating appliances.
15. ALWAYS use the appliance on a dry and level surface.
16. DO NOT allow children to operate this appliance or use as a toy. Close supervision is necessary when any appliance is used near children.
17. This appliance is NOT intended to be used by people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
18. ONLY use attachments and accessories that are provided with the product or are recommended by SharkNinja. The use of attachments not recommended or sold by SharkNinja may cause fire, electric shock, or injury.
19. NEVER place the Creamerizer Paddle on the motor base without it first being attached to the outer bowl lid and the lid being attached to the outer bowl.
20. Keep hands, hair, and clothing out of the container when loading and operating.
21. During operation and handling of the appliance, avoid contact with moving parts.
22. DO NOT fill containers past the MAX FILL lines.
23. DO NOT operate the appliance with an empty container.
24. DO NOT microwave the containers or accessories provided with the appliance, except the CREAMi Pint. The pint can be microwaved.
25. DO NOT microwave the pint for more than 8 minutes at a time. Wait until cooled before microwaving again.
26. NEVER leave the appliance unattended while in use.
27. DO NOT mix hot liquids. Doing so may result in pressure buildup and steam exposure that can pose a risk of the user being burned.
28. DO NOT process dry ingredients without adding liquid to the pint. It is not intended for dry blending.
29. DO NOT perform grinding operations.
30. NEVER operate the appliance without lids in place. DO NOT attempt to defeat the interlock mechanism. Ensure the container and lid are properly installed before operation.
31. Before operation, ensure all utensils are removed from containers. Failure to remove utensils can cause containers to shatter and potentially result in personal injury and property damage.
32. Keep hands and utensils out of containers while mixing to reduce the risk of severe personal injury or damage to the unit. A scraper may be used ONLY when the processor is not running.
33. DO NOT carry the unit by the handle of the outer bowl. Hold the unit by grasping both sides of the unit under the head.
34. DO NOT process hard, loose ingredients or ice. This appliance is not intended to process loose frozen fruit, a block of solid ice, or ice cubes.
35. DO NOT freeze the pint at an angle. Pints must be placed on a level surface in the freezer. Pints frozen at an angle should NOT be processed.

RECORD THIS INFORMATION

Model Number:

Serial Number:

Date of Purchase: (Keep receipt)

Store of Purchase:

TECHNICAL SPECIFICATIONS

Voltage: 120V~, 60Hz

Power: 800 Watts

TIP: You can find the model and serial numbers on the QR code label on the back of the unit by the power cord.

Parts

There are a variety of accessories that are compatible with this series. To purchase more accessories and find great recipes, visit ninjacreami.com.

• A Motor Base (attached power cord not shown)
• B Outer Bowl Lid
• C Creamerizer™ Paddle
• D CREAMi® Pint Lid
• E 16 oz. CREAMi Pint
• F Outer Bowl

NOTE: Unit colors as well as number of pints and lids may vary by model.

Using the Control Panel

Power Button: Use the Power button to turn the unit on or off.

Install Light: The install light will illuminate when the unit is not fully assembled for use. If the light is blinking, make sure the bowl is properly installed. If the light is solid, check that the paddle is installed.

Progress Bar: The progress bar indicates the progress of the One-Touch Program. All 4 progress bar LEDs will flash twice and then turn off when the program is complete.

One-Touch Programs:

• ICE CREAM: Designed for traditionally indulgent recipes. Great for turning dairy and dairy-alternative recipes into thick, creamy, and scoopable ice creams.
• LITE ICE CREAM: Designed for health-conscious consumers to make ice creams that are low in sugar or fat or use sugar substitutes. Choose when processing keto or paleo recipes.
• GELATO (not available on all models): Designed for custard bases for Italian-style ice cream. Choose GELATO when specified to create delicious, decadent desserts.
• SORBET: Designed to transform fruit-based recipes with high water and sugar content into creamy delights.
• SMOOTHIE BOWL (not available on all models): Designed for recipes that are made from fruit and/or vegetables frozen together with dairy, dairy alternatives, or juice.
• MILKSHAKE: Designed to create quick and thick milkshakes. Simply combine your favorite ice cream (store-bought or homemade), milk, and mix-ins and select MILKSHAKE.
• MIX-IN: Designed to fold in pieces of candies, cookies, nuts, cereal, or frozen fruit to customize a just-processed base or store-bought treat.
• RE-SPIN: Designed to ensure a smooth texture after running one of the preset programs. RE-SPIN is often needed when the base is very cold (below -7°F) and the texture is crumbly rather than creamy.

NOTE: Mix-ins work best if they are added in the middle of the CREAMi Pint. After processing the pint, use a spoon to create a 1 1/2-inch wide hole that reaches the bottom of the pint. Add chopped or broken mix-ins to the hole in the pint and process again using the MIX-IN program.

NOTE: Do not RE-SPIN before using the MIX-IN program.

NOTE: To stop an active program, simply press the program button that is illuminated.

Before First Use

IMPORTANT: Review all warnings on first page before proceeding.

DID YOU KNOW?

• You can use the outer bowl to carry the CREAMi Pint after removing it from the freezer.

NOTE: All attachments are BPA free and dishwasher safe (top rack only). Ensure the paddle, pint, outer bowl, and lids are all separated before placing in the dishwasher.

1. Remove all packaging materials from the unit.
2. Wash containers, lids, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to clean the paddle.
3. Thoroughly rinse and air-dry all parts.
4. Wipe control panel with a soft cloth.

Product Registration

Visit registeryourninja.com to register your new Ninja™ product within ten (10) days of purchase. You will be asked to provide the store name, date of purchase, and model number along with your name and address.

The registration will enable us to contact you in the unlikely event of a product safety notification. By registering, you acknowledge you have read and understood the instructions for use and warnings set forth in the accompanying instructions.

You will receive a coupon for additional CREAMi Pints when you register your Ninja CREAMi purchase.

Using the CREAMi®

IMPORTANT: Review all warnings on first page before proceeding.

If you'd rather watch how to use the CREAMi, how-to videos can be found on ninjacreami.com.

Important Notes:

• This is NOT a blender.
• DO NOT process a solid block of ice or ice cubes.
• DO NOT make a smoothie or process hard, loose ingredients.
• Fruit must be crushed to release its juice or combined with other ingredients and frozen before processing.

Don't want to wait 24 hours? Customize store-bought ice cream with mix-ins or make a milkshake. To customize store-bought ice cream, scoop the ice cream into a pint and skip to step 11a.

Process Steps:

1. Add ingredients to the CREAMi Pint. DO NOT add ingredients past the MAX FILL line on the pint. To find ingredients, you can choose from hundreds of recipes at ninjacreami.com.
2. If the recipe requires the ingredients to be frozen, snap the lid on the pint and freeze for at least 24 hours.
3. Plug in the unit and place on a clean, dry, level surface such as a countertop or table.
4. When the base is prepped or frozen, remove the pint lid and place the pint in the outer bowl.
5. Press and hold the paddle latch on the top of the outer bowl lid, then insert the Creamerizer™ Paddle in the bottom of the lid. Release the latch to secure the paddle. When fully installed, the latch will be centered and the paddle will be slightly loose. [Diagram: Paddle installation]
6. Position the tab of the lid just slightly to the right of the outer bowl handle so the lines on the lid and handle align. Rotate the lid clockwise to lock. [Diagram: Lid installation]
7. Make sure the unit is plugged in. Then, place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform and lock the bowl in place. You will hear a click when the bowl is fully installed. [Diagram: Bowl installation]
8. Press the power button to turn on the unit. If the outer bowl is properly installed, the One-Touch Programs will illuminate and the unit will be ready for use. Select the program that best suits your recipe. The program will automatically stop when complete. [Diagram: Control panel illuminated]
9. When the program is complete, remove the outer bowl by holding the bowl release button on the left side of the motor base and twisting the handle back to the center. As the handle is twisted, the platform will lower the bowl. Lift bowl to remove. [Diagram: Bowl removal]
10. To remove the lid, press the lid unlock button and twist the lid counterclockwise. [Diagram: Lid removal]

NOTE: The unit must be plugged in before assembly. The unit will not run if the outer bowl is installed before the unit is plugged in.

NOTE: If the install light is illuminated, the unit is not fully assembled for use. If the light is blinking, make sure the bowl is properly installed. If the light is solid, check that the paddle is installed. Make sure to plug the unit in before installing the bowl.

NOTE: The unit does not allow One-Touch Programs to be run back to back. Between programs, lower the bowl and check the results before proceeding.

Freezing Tips

For best results, set your freezer between 9°F and -7°F. The CREAMi is designed to process bases within this range. If your freezer is within this range, your pint should reach the appropriate temperature.

For best results, do not freeze the pint at an angle. Place the pint on a level surface in the freezer. Upright freezers work best. We do not recommend using a chest freezer, as they tend to reach extremely cold temperatures.

Freeze the base for at least 24 hours. While it may be frozen, the base needs to reach an even colder temperature before it can be processed.

Make the most of your time by prepping several CREAMi pints at once. Keep these pints in your freezer to Creamify™ on demand whenever the craving strikes.

NOTE: For best results, do not process the pint if ingredients have been frozen at an angle or if the pint has been scooped out of and then refrozen unevenly.

Always smooth-out the surface of a processed treat before re-freezing in the pint. If the pint is frozen unevenly, put the pint in the fridge to allow the ingredients to melt. Then whisk to make sure the ingredients are combined. Refreeze, making sure to place the pint on a level surface in the freezer.

Using the CREAMi® - Continued

Mix-In Tips

We recommend adding 1/4 cup of your favorite crushed candies, frozen fruits, chopped nuts, chocolate pieces, and more. When adding several different types of mix-ins, we recommend not exceeding 1/4 cup in total. Feel free to adjust the quantity of mix-ins to your taste but make sure that the outer bowl lid can still comfortably close over the pint.

Hard mix-ins will remain intact. Mix-ins like chocolate, candy, and nuts will not be broken down during the MIX-IN program. We recommend using mini chocolate chips and candies or pre-chopped ingredients.

Soft mix-ins will get broken down. Mix-ins like cereal, cookies, and frozen fruit will end up smaller after the MIX-IN program. We recommend using bigger pieces of soft ingredients.

For ice cream and gelato, we do not recommend fresh fruit, sauces, and spreads as mix-ins. Adding fresh fruit, fudge, and caramel sauces will water down your treat. Chocolate hazelnut spread and nut butters also do not mix well. We recommend using frozen fruit or chocolate/caramel shell toppings.

Adding Mix-ins or Using RE-SPIN:

11. 11a If adding mix-ins: Use a spoon to create a 1 1/2-inch wide hole that reaches the bottom of the pint. Add chopped or broken mix-ins to the hole in the pint and repeat steps 6-10 to process again using the MIX-IN program.
12. 11b If not adding mix-ins: RE-SPIN can be used on a crumbly or powdery pint to make it more creamy. RE-SPIN is often needed for very cold bases. If the treat is smooth and scoopable, go to step 12. If the base is crumbly or powdery, repeat steps 6-10 to process again using the RE-SPIN program.
13. Lift the pint out of the outer bowl. Enjoy your treat! [Diagram: Pint removed from bowl]
14. Rinse the outer bowl lid to remove any sticky residue or pieces wedged in the Creamerizer Paddle. Then detach the paddle by pressing the latch on the top of the outer bowl lid. For easy cleanup, release paddle directly into the sink. [Diagram: Paddle removal]
15. Turn the unit off by pressing the power button. Unplug the unit when finished. Refer to the Care & Maintenance section for cleaning and storage instructions.
16. Didn't finish your pint? Flatten the top of your frozen treat with a spoon or spatula before refreezing. If the treat is hard after re-freezing, process it again on the program you used to make it. If it's soft, just scoop and enjoy it.

NOTE: Leftovers can be stored in other containers. However, we recommend storing leftovers in a pint so that it can be processed again if necessary.

NOTE: If your treat contains mix-ins, processing again will further crush your mix-ins and create a new flavor.

Care & Maintenance

Cleaning

NOTE: Before cleaning, make sure to remove the Creamerizer™ Paddle from the outer bowl lid by rinsing the lid and then pressing the paddle latch.

Hand-Washing

Wash containers, lids, and paddle in warm, soapy water. Use a dishwashing utensil with a handle to clean the paddle. Thoroughly rinse and air-dry all parts.

Dishwasher

Containers, lids, and paddle are dishwasher safe (top rack only). Ensure the paddle, pint, outer bowl, and lids are all separated before placing them in the dishwasher. NOTE: For best results, use a dishwasher to remove stuck-on ingredients.

Outer Bowl Lid

Remove the paddle before cleaning the outer bowl lid as ingredients may be stuck under the paddle. Then run warm water through the paddle release lever and out the drain holes on either side. Position the lid with the lever side down to fully drain the lid. Remove the dark grey rubber lip seal wrapped around the middle of the underside of the outer bowl lid. Then hand wash the lid and seal with warm, soapy water or place in the dishwasher.

Motor Base

Unplug the motor base before cleaning. Wipe motor base with a clean, damp cloth. Do not use abrasive cloths, pads, or brushes to clean the base. Using a damp cloth, wipe the spindle below the control panel after each use. If liquid is trapped between the motor base and the platform, raise the platform to clean. Place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform. Then use a damp cloth to clean the area between the base and the raised platform.

Storing

For cord storage, wrap the cord with the hook-and-loop fastener near the back of the motor base. DO NOT wrap the cord around the bottom of the base for storage.

Do store any remaining attachments alongside the unit or in a cabinet where they will not be damaged or create a hazard.

Resetting the Motor

This unit features a unique safety system that prevents damage to the motor and drive system should you inadvertently overload it. If the unit is overloaded, the motor will be temporarily disabled. Should this occur, follow the reset procedure below.

1. Unplug the unit from the electrical outlet.
2. Allow the unit to cool for approximately 15 minutes.
3. Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.

IMPORTANT: Ensure that maximum capacities are not exceeded. This is the most typical cause of appliance overload.

DO NOT process a solid block of ice or ice cubes. DO NOT make a smoothie or process hard, loose ingredients. Fruit must be crushed to release its juice or combined with other ingredients and frozen before processing.

If your unit needs servicing, please call Customer Service at 1-877-646-5288. So we may better assist you, please register your product online at registeryourninja.com and have the product on hand when you call.

Troubleshooting Guide

One-Touch Programs Will Not Illuminate:

• Ensure the unit is plugged in.
• Ensure the outer bowl is properly installed.
• Ensure the Creamerizer™ Paddle is properly installed in the outer bowl lid.
• If the install light is illuminated, the unit is not fully assembled for use. If the light is blinking, make sure the bowl is properly installed. If the light is solid, check that the paddle is installed. Make sure to plug the unit in before installing the bowl.

Install Light is Flashing:

• Ensure the outer bowl is properly installed.
• Ensure the Creamerizer™ Paddle is properly installed in the outer bowl lid.
• Ensure the unit is plugged in.

One-Touch Programs will not start or unit will not run:

• Ensure the unit is plugged in.
• Ensure the outer bowl is properly installed.
• Ensure the Creamerizer™ Paddle is properly installed in the outer bowl lid.
• Ensure the outer bowl lid is properly installed and locked.
• Ensure the unit is not in a reset state. If the motor has been disabled due to overload, unplug the unit, wait 15 minutes, and try again.

Unit stops mid-program:

• The unit may have overloaded. Unplug the unit, wait 15 minutes, and try again. Ensure you are not exceeding MAX FILL lines and that ingredients are not too hard or dense.

Process results in a crumbly or powdery texture:

• This typically occurs when the base is too cold (below -7°F) or has been frozen at an angle.
• If the base is crumbly or powdery, run the RE-SPIN program.
• For best results, ensure your freezer is set between 9°F and -7°F and that pints are frozen on a level surface.

Process results in a liquid or slushy texture:

• The base may not have been frozen long enough or your freezer may not be cold enough.
• Freeze the pint for at least 24 hours. Ensure your freezer is set between 9°F and -7°F.
• If the base is too liquid, you can refreeze it and try processing again.

Pint does not fit in the outer bowl:

• Ensure you are using the correct size CREAMi Pint for your unit.
• Ensure the pint is not frozen at an angle.

Tool will not release from outer bowl base after processing:

• Ensure the unit is unplugged.
• Press and hold the bowl release button on the left side of the motor base and twist the handle back to the center. As the handle is twisted, the platform will lower the bowl. Lift bowl to remove.

Inside of CREAMi Pint is scratched:

• This is normal. The Creamerizer™ Paddle is designed to shave the frozen ingredients.

NOTE: If your treat contains mix-ins, processing again will further crush your mix-ins and create a new flavor.

Warranty Information

The Ninja CREAMi® comes with a 1-year limited warranty from the date of purchase. This warranty is valid for original purchasers only and is not transferable. SharkNinja Operating LLC warrants the appliance to be free from defects in material and workmanship for a period of one (1) year from the date of purchase, when used under normal household conditions and maintained according to the requirements outlined in this Owner's Guide.

What is covered by this warranty?

• The Ninja CREAMi® appliance, including its motor base, outer bowl, lid, and Creamerizer™ Paddle, are covered for defects in material and workmanship.

What is not covered by this warranty?

• Normal wear and tear of parts such as the paddle, lids, and containers.
• Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance, or damage due to improper handling in transit.
• Consequential and incidental damages.
• Damage caused by operating the unit on a circuit other than the one specified in the manual.
• Damage caused by using the unit outside of the United States or Canada.
• Damage caused by using the unit with accessories or attachments not sold or recommended by SharkNinja.
• Damage caused by using the unit for commercial purposes.
• Damage caused by using the unit without the outer bowl and lid properly assembled.
• Damage caused by processing ingredients that are too hard or dense, or by exceeding the MAX FILL lines.
• Damage caused by improper freezing of the pint (e.g., freezing at an angle).

How to get service:

To obtain warranty service, please visit ninjakitchen.com/support or call customer service at 1-877-646-5288. You may also register your product at registeryourninja.com.

How to initiate a warranty claim:

You will need to provide proof of purchase (your dated sales receipt) when you contact us. We will authorize you to return the defective unit to us for evaluation. Please include your name, address, phone number, email address, and a copy of the dated sales receipt with your return.

How state law applies:

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or province to province. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Replacement Parts

To order additional parts and accessories, visit ninjakitchen.com or call customer service at 1-877-646-5288.

GET HELP RIGHT NOW!

DON'T RETURN TO THE STORE. QUESTIONS OR PROBLEMS?

CALL US: 1-877-646-5288

Toll-free customer support line