Ninja CREAMi NC300 Series

Important Safety Instructions

For indoor and household use only.

When using electrical appliances, basic safety precautions should always be followed, including the following:

[hazard-symbol] Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning included with this symbol is ignored.

HOUSEHOLD USE ONLY • READ ALL INSTRUCTIONS BEFORE USE

WARNING

• Read all instructions prior to using the appliance and its accessories.
• Carefully observe and follow all warnings and instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.
• Take inventory of all contents to ensure you have all parts needed to properly and safely operate your appliance.
• Turn the appliance OFF, then unplug the appliance from the outlet when not in use, before assembling or disassembling parts, and before cleaning. To unplug, grasp the plug by the body and pull from the outlet. NEVER unplug by grasping and pulling the flexible cord.
• Before use, wash all parts that may contact food. Follow washing instructions covered in the instruction manual.
• Before each use, inspect Creamerizer™ Paddle for damage. If paddle is bent or damage is suspected, contact SharkNinja to arrange for replacement.
• DO NOT use this appliance outdoors. It is designed for indoor household use only.
• This appliance has a polarized plug (one prong is wider than the other). To reduce the risk of electric shock, this plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT modify the plug in any way.
• DO NOT operate any appliance with a damaged cord or plug, or after the appliance malfunctions or is dropped or damaged in any manner. This appliance has no user-serviceable parts. If damaged, contact SharkNinja for servicing.
• This appliance has important markings on the plug. The entire supply cord is not suitable for replacement. If damaged, please contact SharkNinja for service.
• Extension cords should NOT be used with this appliance.
• To protect against the risk of electric shock, DO NOT submerge the appliance or allow the power cord to contact any form of liquid.
• DO NOT allow the cord to hang over the edges of tables or counters. The cord may become snagged and pull the appliance off the work surface.
• DO NOT allow the unit or the cord to contact hot surfaces, including stoves and other heating appliances.
• ALWAYS use the appliance on a dry and level surface.
• DO NOT allow children to operate this appliance or use as a toy. Close supervision is necessary when any appliance is used near children.
• This appliance is NOT intended to be used by people with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• ONLY use attachments and accessories that are provided with the product or are recommended by SharkNinja. The use of attachments not recommended or sold by SharkNinja may cause fire, electric shock, or injury.
• NEVER place the Creamerizer Paddle on the motor base without it first being attached to the outer bowl lid and the lid being attached to the outer bowl.
• Keep hands, hair, and clothing out of the container when loading and operating.
• During operation and handling of the appliance, avoid contact with moving parts.
• DO NOT fill containers past the MAX FILL lines.
• DO NOT operate the appliance with an empty container.
• DO NOT microwave the containers or accessories provided with the appliance, except the CREAMi Pint. The pint can be microwaved.
• DO NOT microwave the pint for more than 8 minutes at a time. Wait until cooled before microwaving again.
• NEVER leave the appliance unattended while in use.
• DO NOT mix hot liquids. Doing so may result in pressure buildup and steam exposure that can pose a risk of the user being burned.
• DO NOT process dry ingredients without adding liquid to the pint. It is not intended for dry blending.
• DO NOT perform grinding operations.
• NEVER operate the appliance without lids in place. DO NOT attempt to defeat the interlock mechanism. Ensure the container and lid are properly installed before operation.
• Before operation, ensure all utensils are removed from containers. Failure to remove utensils can cause containers to shatter and potentially result in personal injury and property damage.
• Keep hands and utensils out of containers while mixing to reduce the risk of severe personal injury or damage to the unit. A scraper may be used ONLY when the processor is not running.
• DO NOT carry the unit by the handle of the outer bowl. Hold the unit by grasping both sides of the unit under the head.
• DO NOT process hard, loose ingredients or ice. This appliance is not intended to process loose frozen fruit, a block of solid ice, or ice cubes.
• DO NOT freeze the pint at an angle. Pints must be placed on a level surface in the freezer. Pints frozen at an angle should NOT be processed.

READ AND SAVE THESE INSTRUCTIONS

Visit ninjakitchen.com/creami or scan the QR code for full instructions & product registration.

Troubleshooting Guide

WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before troubleshooting.

Unit moves on counter while processing.

Make sure the countertop and the feet of the unit are clean and dry.

Frozen treat is liquid, not solid, after processing.

• If a base is soft after processing, put the CREAMi™ Pint back in the freezer for several hours or until desired consistency is reached.
• For best results, freeze base for at least 24 hours and process immediately after removing from the freezer. If the processed base is still not firm, try setting your freezer to a colder temperature. The unit is designed to process bases between 9°F and -7°F (-13°C and -22°C).
• The proportion of fat or sugar may be too high in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.

Frozen treat looks crumbly or powdery after processing.

• When bases are frozen in very cold freezers, they may come out crumbly. After running a One-Touch Program, use the RE-SPIN program to make your frozen treat smoother and creamier.
• The proportion of fat or sugar may be too low in your recipe. Consult the inspiration guide and use the included recipes as a guide for best results.

One-Touch Programs will not illuminate.

• Ensure the unit is plugged into a working outlet before installing the outer bowl. Then press the power button to select a program.
• Make sure the unit is fully assembled for use. If the unit is powered on and the outer bowl is not installed correctly, the install light will flash. If the paddle is not installed correctly, the install light will illuminate. All One-Touch Programs will illuminate when the unit is fully assembled.
• The unit does not allow you to run programs back to back. Between programs, lower the bowl and check the results before raising the bowl and running another program.

Install light is flashing.

The outer bowl is not installed or is not installed correctly. Make sure to install the paddle into the outer bowl lid and the lid onto the outer bowl. Then place the outer bowl onto the motor base with the handle centered below the control panel. Twist the handle to the right to raise the platform and lock the bowl in place.

Install light is steadily illuminated.

The outer bowl is correctly installed, but the paddle is missing or has been incorrectly installed. Lower the platform by pressing and holding the bowl release button on the left of the motor base while twisting the outer bowl handle toward the center. Be sure the paddle is installed in the lid.

One progress bar light as well as all program lights are flashing.

• The motor has overloaded and needs to be reset. Unplug the unit, remove the bowl, and allow the motor base to cool for approximately 15 minutes before running again.
• Remove the outer bowl lid and paddle. Ensure no ingredients are jamming the lid assembly.
• The ingredients you are trying to process might be too dense. Make sure you are using ingredients with sugar or fat. Follow the recipes in the inspiration guide for best results.
• Your freezer might be very cold. The unit is designed to process bases between 9°F and -7°F (-13°C and -22°C). Change the setting of your freezer, move the pint to the front of your freezer, or leave the pint out on the counter for a few minutes before processing.
• DO NOT process a solid block of ice, ice cubes, or hard, loose ingredients.

Middle two segments of the progress bar are flashing.

There was an error and the program did not successfully complete. Check that the paddle is installed properly and try running the program again.

Pint froze at an angle in the freezer.

• For best results, do not process a pint that has been frozen at an angle or scooped out of and then refrozen unevenly.
• Always smooth-out the surface of your ice cream before re-freezing. If the pint is frozen unevenly, put the pint in the fridge to allow the ingredients to melt. Then whisk to make sure the ingredients are combined. Refreeze, making sure to place the pint on a level surface in your freezer.

Outer bowl will not release from motor base after processing.

• Wait approximately 2 minutes, then try to remove the outer bowl again. Hold the release button on the left side of the motor base and twist bowl handle clockwise to remove. This may take some force.
• To prevent the outer bowl from getting stuck on the motor base, make sure the cavity on top of the paddle is fully dry before processing. Also, when processing different bases consecutively, make sure to rinse and dry the paddle after processing each base. With some recipes, water may freeze between the paddle and motor base causing them to stick together; drying the paddle between runs will prevent this.

Inside of CREAMi Pint is scratched.

Light scratching of the pint is normal after regular use. To keep the pint from scratching, prep ingredients in a separate bowl and avoid aggressive use of metal utensils in the pint. Clean with soft, non-abrasive cloths.

One (1) Year Limited Warranty

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner's Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

• The original unit and/or non-wearable parts deemed defective, in SharkNinja's sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
• In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

• Normal wear and tear of wearable parts (such as containers, lids, paddles, motor bases, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at ninjaaccessories.com.
• Any unit that has been tampered with or used for commercial purposes.
• Damage caused by misuse, abuse, negligent handling, failure to perform required maintenance (e.g., failure to keep the well of the motor base clear of food spills and other debris), or damage due to mishandling in transit.
• Consequential and incidental damages.
• Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
• Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit ninjakitchen.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-877-646-5288 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourninja.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-877-646-5288 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourninja.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Technical Specifications

Voltage: 120V~, 60Hz

Power: 800 Watts