Getting Started
Thank You for Choosing POCO X7 Pro.
Press and hold the power button to turn on the device. Follow the on-screen instructions for setup.
For more information, visit our official website: www.mi.com
About SIM
Do not insert a non-standard SIM card into the SIM card slot. The SIM card slot may be damaged if you do so.
WARNING: Do not disassemble this device.
Device Diagram
A line drawing of the POCO X7 Pro smartphone. The screen displays the time '02:48' and date 'SAB. 16 AGU'. Labels point to the 'Volume Button' on the side, the 'Power Button' on the side, and the 'USB Type-C Port' at the bottom. Below the phone, a diagram shows the SIM tray with two slots labeled 'Nano-SIM'.
Safety and Regulatory Information
WEEE Disposal
[WEEE disposal symbol] Proper product disposal. This symbol indicates that the product should not be disposed of with other household waste in the European Union (EU). To prevent potential harm to the environment or human health from waste disposal, recycle responsibly to promote sustainable environmental protection. To return used devices, please return them to the collection system or contact the retailer where the product was purchased. They can take the product for safe recycling.
Warnings
- RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
- To prevent hearing damage, do not use excessively high volume for prolonged periods.
- For AC/DC adapters, the socket-outlet should be installed near the equipment and be easily accessible.
- For more safety information, please refer to the User Guide at the following link: www.mi.com/en/certification
EU Regulations
[CE marking] The Digital Cellular Telephone GSM/GPRS/EDGE/UMTS/LTE/5G NR with Bluetooth and Wi-Fi 2412DPC0AG meets the essential requirements and other relevant provisions of Directive RE 2014/53/EU. The full text of the EU declaration of conformity can be consulted at www.mi.com/en/certification
RF Exposure (SAR) Information
This device complies with Specific Absorption Rate (SAR) for general population/uncontrolled exposure (localized 10-gram SAR for head and abdomen, limit: 2.0 W/kg) as stated in Council Recommendation 1999/519/EC, and ICNIRP Guidelines, and RED (Directive 2014/53/EU).
During SAR testing, this device is set to transmit at its highest certified power level in all tested frequency bands, and placed in positions that simulate RF exposure in use for the head without a separation device and near the body with a 5 mm separation.
SAR compliance for body-worn operation is based on a separation distance of 5 mm between the unit and the human body. Carry this device with a minimum separation distance of 5 mm from the body to ensure RF exposure levels are at or below the reported levels. To support body-worn operation, choose belt clips or holsters, which do not contain metal components, to maintain a 5 mm separation distance between this device and your body. RF exposure compliance with any body-worn accessory containing metal has not been tested and certified, and should be avoided. Use of such body-worn accessories is not recommended.
Highest SAR certification information can be found via the QR code on the 'Quick Start Guide' cover.
Legal Information
This device can be operated in all European Union member states. Comply with national and local regulations where the device is used. This device is restricted to indoor use when operating in the frequency range 5250 to 5350 MHz in: AT,BE,BG,HR,CY,CZ,DK,EE,FI,FR,DE,EL,HU,IE,IT,LV,LT,LU,MT,NL,PL,PT,RO,SK,SI,ES,SE,UK(NI),IS,LI,NO,CH,TR
Ensure the power adapter used complies with applicable national and international safety standards.
Technical Specifications
Frequency Ranges and Power
- GSM 900: 35 dBm
- GSM 1800: 32 dBm
- WCDMA Band 1/8: 25 dBm
- LTE Band 1/3/5/8/28/40: 23 dBm ± 2 dB
- 5G NR Band n1/n3/n5/n8/n28/n40: 23 dBm ± 2 dB
- Bluetooth: 20 dBm
- Wi-Fi 2.4 GHz Band: 20 dBm
- Wi-Fi 5 GHz: 5150~5250 MHz: 23 dBm, 5250~5350 MHz: 23 dBm, 5725~5825 MHz: 14 dBm
- NFC: 13.56 MHz < 42 dBuA/m at 10m distance
5G network connection depends on the country, operator, and user's network environment.
Model: 2412DPC0AG
2412 indicates the product will be sold after December 2024.
Temperature: 0 °C - 40 °C
Install the adapter near the equipment in an easily accessible position.
MKG #: PMKG.775.09.2024
Manufactured by: PT SAT NUSAPERSADA Tbk. Jalan Pelita VI, No. 99, Kel. Kampung Pelita, Kec. Lubuk Baja, Kota Batam, Riau Islands Province, Postal Code: 29443, Indonesia
For: PT Xiaomi Technology Indonesia Jl. Pelita VI, No. 99, Kel. Kampung Pelita, Kec. Lubuk Baja, Kota Batam, Riau Islands Province, 29443, Indonesia
Disclaimer
This user guide is published by Xiaomi or its local affiliated companies. Improvements and changes to this user manual necessitated by typographical errors, inaccuracies of current information, or improvements to programs and/or equipment, may be made by Xiaomi at any time without notice. However, such changes will be incorporated into new online editions of this user manual (please see details at www.mi.com/global/service/userguide). All illustrations are for illustration purposes only and may not accurately represent the actual device.
Product Technical Specifications
| Product Name | Mobile Phone |
|---|---|
| Model | 2412DPC0AG |
| Camera | Front: 20MP Back: 50MP+8MP |
| Battery | 6000mAh |
| Dimensions | 160.95×75.24×8.45mm |
| Weight | 198.5g |
Brand: POCO
Model: 2412DPC0AG
Copyright protected by Xiaomi Inc.
POCO Warranty Policy
This limited warranty is applicable only to POCO products. For handsets and accessories that are damaged during normal use and in accordance with company policy, POCO will provide free repair or replacement services during the warranty period.
5 Quick Steps to Claim Your Warranty
- Contact the service center hotline at 00180300650029 to confirm the operating hours of the intended service center.
- Bring the device to the service center along with all supporting warranty documents.
- Check the device condition and documents.
- Corrective action.
- Device returns to normal function.
Warranty Summary
| Type | Product | Warranty Period | Scope of Warranty | Supporting Documents |
|---|---|---|---|---|
| Handset | Hardware (handset) and built-in battery* | 15 months | Workmanship and spare parts | Proof of Purchase / Warranty Card / IMEI / Serial Number |
| Accessories | Charger and bundled accessories | 6 months | ||
| Mi Wireless Bluetooth Earphone/Headphone/Earbuds | 12 months | Workmanship and spare parts | Proof of Purchase / Warranty Card | |
| Mi Smart Band | 6 months | |||
| Mi Powerbank | 6 months | |||
| Mi Wireless Charger | 6 months | |||
| Mi Air Purifier | 6 months | |||
| Mi Wi-Fi Range Extender | 6 months | Workmanship and spare parts | Proof of Purchase / Warranty Card | |
| Mi Stylus Pen | 6 months | Workmanship and spare parts | Proof of Purchase / Warranty Card | |
| Mi Keyboard | 6 months | Workmanship and spare parts | Proof of Purchase / Warranty Card | |
| Mi USB Cable | 6 months | Workmanship and spare parts | Proof of Purchase / Warranty Card |
*Except for removable batteries, the warranty is valid for 6 months.
*The limited warranty starts from the device activation date or the date indicated on the proof of purchase.
*During the warranty period, any damage listed in the "List of Handset Damage" will be repaired free of charge by POCO.
List of Handset Damage
| Category | Damage |
|---|---|
| Handset | Screen damage including no display / abnormal display |
| Handset/Tablet does not turn on, cannot make calls or receive calls | |
| Screen damage including no display / abnormal display | |
| Abnormal power off | |
| Poor connection to SIM card | |
| Button damage | |
| No sound or abnormal sound volume | |
| Cracks caused by material or structural factors | |
| Charger | Original charger is not functioning. |
| Battery | Handset/Tablet does not function after full charge or cannot be charged |
| Data Cable | Not functioning |
Terms and Conditions
- These limited warranty terms are only valid in Indonesia and the product is not eligible for International warranty service. To qualify for service, the service must be performed by an authorized POCO service center.
- POCO may conduct tests on the customer's product to determine the cause of damage. Before submitting any unit for repair, customers must back up data and save any personal or confidential information on the product, and ensure the Mi Account is signed out. POCO is not responsible for any damage or loss of programs, data, or removable storage media.
- Contact the POCO Service Center via WA/hotline/chat first, and ensure the following information is available:
- Product model, serial number, and IMEI number if available.
- Customer's full address and contact information.
- Proof of Purchase, original customer purchase invoice duplicate.
- The warranty does not cover the following cases:
- Product serial number, IMEI number, or warranty seal is missing, has been erased, damaged, or altered. Missing accessories or external parts of the product.
- Any damage occurring inside or outside the product surface, including cracks, defects, or scratches on the case, screen, camera lens, buttons, and other attachments, but not limited to these.
- General maintenance, password reset assistance, application updates or installations, product demonstrations, or services not related to repair/replacement.
- Product damage caused by disassembly and normal use, including rust and stains, but not limited to these.
- And other instances contrary to business ethics.
- POCO will determine if a product has "Lost Warranty" according to company policy that aligns with the standards below. Repair of products that have "Lost Warranty" must be handled separately by POCO service centers, and repairs performed on such products will incur additional charges.
- Violation of warranty terms, voiding the warranty, warranty expiration, or other reasons.
- During the warranty period, if violations are committed by the customer, such as damage, self-repair, water exposure, damage due to misuse, replacement, misunderstanding the product manual, etc.
POCO Official Service Centers in Indonesia
For more information on after-sales service, please contact one of the following official Xiaomi customer channels:
- +6282117236765 (09:00 – 21:00)
- 00180300650029 (09:00 – 18:00)
- service.id@support.mi.com
- www.mi.com/id
Exclusive POCO Service Centers
| No. | Location | Address |
|---|---|---|
| 01 | Ambon | JL. Cengkeh No 6, Sirimau District, Honipopu Village |
| 02 | Balikpapan | Ruko Bandar No. 09, Jl. Jenderal Sudirman, Klandasan Ilir, Balikpapan Kota, East Kalimantan 76131 |
| 03 | Banda Aceh | Jl. T. Panglima Polem No. 93, Peunayong, Kuta Alam District, Banda Aceh City, Aceh 24415 |
| 04 | Bandar Lampung | Jl. Kartini No. 60, Palapa, Tanjung Karang Pusat, Bandar Lampung City, Lampung 35116 |
| 05 | Bandung | Bandung Electronic Center Lt. 3 A-07, Jl. Purnawarman, Babakanciamis, Sumurbandung, Bandung, West Java 40117 |
| 06 | Banjarmasin | Jl. Ahmad Yani KM.2 No. 69, Sungai Baru, Banjarmasin Tengah, Banjarmasin City, South Kalimantan 70122 |
| 07 | Batam | Komplek Lucky Plaza Batam Lt.2 No.12A, Nagoya, Batam 29444 |
| 08 | Bekasi | Mega Bekasi Hypermall Lt.II Blok G2 No.10, Jl. Jend. Ahmad Yani No. 1, Bekasi 17144 |
| 09 | Bogor | Jl. Raya Pajajaran No.17B, Beside Panasonic Center, Warung Jambu, Bogor 16161 |
| 10 | Cirebon | Komplek Ruko CSB, Blok Green Ville No. 23 Jl. Cipto Mangunkusumo, Cirebon 45131 |
| 11 | Denpasar | Jl. Teuku Umar No. 74XX/121, Denpasar Barat, Bali 80114 |
| 12 | Depok | Depok Town Square Blok GE 2 No. 3, Jl. Margonda Raya, Kemiri Muka, Beji, Depok City, West Java 16424 |
| 13 | Jambi | Jl. Jend. Sudirman No. 11, Tambak Sari, Jambi Selatan, Jambi City, Jambi 36122 |
| 14 | Kediri | Jl. Pemuda No. 11C, Ngadirejo Kediri 64122 |
| 15 | Kendari | Sentra GMT, Jl. Sorumba No.2D, Anaiwoi, Kadia District, Kendari City, Southeast Sulawesi 93117 |
| 16 | Kupang | jl.cakdoko no.34, Oebobo, Kupang NTT |
| 17 | Tangerang | Ruko Sinpasa Blok SG2 No. 9, Gading Serpong, Pakulonan Barat, Kelapa Dua, Tangerang City, Banten 15810 |
| 18 | Tanjung Pinang | Ruko Bintan Center No. 8, Jl. D.I Panjaitan KM. 9, Air Raja, Tanjungpinang Timur, Tanjung Pinang, Riau Islands 29125 |
| 19 | Jakarta-PIK2 | Kawasan ruko EDC, H.R Rasuna Said Kavling BB-15, Salembaran Village, Kosambi District, Tangerang Regency, Banten Province 15214 |
| 20 | Jakarta | ITC Cempaka Mas Lt. 6 Pusat Komputer Blok H 07-14, Jl. Letjend Suprapto, Sumur Batu, Kemayoran, Jakarta Pusat 10640 |
| 21 | Jakarta | Ruko ITC Roxy Mas Blok B2 No.6 Jl. KH Hasyim Ashari - Jakarta Pusat |
| 22 | Jakarta | Ruko Imperial Blok C10, Jl. Daan Mogot No. 136, Kalideres, Jakarta Barat, DKI Jakarta 11850 |
| 23 | Jakarta | Ruko ITC Fatmawati No. 21, Cipete, Kebayoran Baru, Jakarta Selatan 12150 |
| 24 | Jakarta | Ruko Kokan Anggatra Pusdikkes No. PP10-A1, Jl Raya Bogor Km.18 RW09 Kramat Jati, Kec. Kramat Jati, Kota Jakarta Timur, DKI Jakarta, 13510 |
| 25 | Makassar | Ruko Bulusaraung Square No. A8, Jl. Bulusaraung, Makassar 90157 |
| 26 | Malang | Ruko Grand Soekarno Hatta Kavling 4 Jl. Soekarno Hatta, Mojolangu, Lowokwaru, Kota Malang, East Java 65142 |
| 27 | Manado | Ruko Mega Mas Blok A1 No. 20, Jl. Piere Tendean, Wenang Selatan, Wenang, Manado City, North Sulawesi 95111 |
| 28 | Mataram | Ruko Sriwijaya Blok H, Jl. Sriwijaya No. 177, Pagesangan Timur, Mataram, NTB 83115 (Next to Bank Mandiri) |
| 29 | Medan | Plaza Medan Fair lantai IV island #1, Jl. Gatot Subroto No. 30, Sekip, Medan Petisah, Medan City, North Sumatra 20113 |
| 30 | Padang | Jl. Veteran No. 24B, Purus, Padang Barat, Kota Padang, West Sumatra 25116 (Opposite SDN 64 Purus Kota Padang) |
| 31 | Palangkaraya | Jl. Tjilik Riwut KM 1 No. 5, Palangka, Jekan Raya, Palangka Raya City, Central Kalimantan 74874 |
| 32 | Palembang | Jl. Angkatan 45, Lorok Pakjo Ilir Barat 1 Palembang |
| 33 | Pekanbaru | Jl. Dr.Setia Budhi No. 84, Rintis, Pekanbaru-Riau 28141 |
| 34 | Pontianak | Jl. Sultan Abdurrahman No. 38B, Pontianak Selatan, Pontianak, West Kalimantan 78113 |
| 35 | Semarang | Jl. Dr. Cipto No. 169B, Karangturi, Semarang Timur, Semarang, Central Java 50124 |
| 36 | Serang | Jl. Jendral Ahmad Yani No. 134, Sumurpecung, Serang, Banten 42117 |
| 37 | Solo | Komplek The Park, Blok C No. 16 Jl. Ir. Soekarno, Sukoharjo-Solo Baru 57552 |
| 38 | Surabaya | WTC e-mall Lt. 4 - Galeria No 4028, Jl. Pemuda No.21-31, Embong Kaliasin, Genteng, Surabaya, East Java 60271 |
| 39 | Surabaya | Plaza Marina Lt.3 Kav. M1, Jl. Margorejo Indah 97-99, Surabaya 60238 |
| 40 | Tasikmalaya | Jl. Hz. Mustofa no. 376 Kel. Tugujaya, Kec. Cihideung, Tasikmalaya, West Java 46126 |
| 41 | Yogyakarta | Ruko Gondomanan Square, Jl. Brigjen Katamso No.37, Prawirodirjan, Kec. Gondomanan, Yogyakarta City, Special Region of Yogyakarta 55121 |
Xiaomi is continuously striving to provide services that make your life easier. Scan the QR code below or visit https://www.mi.com/id/support/service-centre for a complete and up-to-date list of after-sales service centers.
MKG #: PMKG.775.09.2024
Manufactured by: PT SAT NUSAPERSADA Tbk. Jalan Pelita VI, No. 99, Kel. Kampung Pelita, Kec. Lubuk Baja, Kota Batam, Riau Islands Province, Postal Code: 29443, Indonesia
For: PT Xiaomi Technology Indonesia Jl. Pelita VI, No. 99, Kel. Kampung Pelita, Kec. Lubuk Baja, Kota Batam, Riau Islands Province, 29443, Indonesia
