Philips 27M2N5800 EVNIA Monitor

Table of Contents

1. Important Information
2. Monitor Setup
3. Image Optimization
4. NVIDIA® G-SYNC® Compatible
5. HDR
6. Technical Specifications
7. Power Management
8. Customer Care and Warranty
9. Troubleshooting and FAQ

1. Important Information

This electronic user manual is a guide for Philips monitor users. Please take the time to read this user manual before using the monitor. It contains important information and notes related to monitor operation.

The Philips warranty applies if the product has been handled properly according to the operating instructions, and if the original invoice or cash receipt showing the date of purchase, the name of the seller, and the model and product serial number is presented.

1.1 Safety Precautions and Maintenance

Warning: Using the monitor with controls, adjustments, or procedures other than those described in this document may expose you to shock, electric shock, and/or mechanical hazards.

Read and follow the instructions in this manual when connecting and using your computer monitor.

Operation

• Do not place the monitor near direct sunlight, very bright lights, or other heat sources. Prolonged exposure to such environments may cause discoloration and damage to the monitor.
• Do not allow oil to come into contact with the display. Oil may damage the plastic cover of the display and void the warranty.
• Remove objects that could fall into the ventilation holes or prevent the monitor from cooling properly.
• Do not block the ventilation holes in the cabinet.
• When positioning the monitor, ensure the power plug and socket are easily accessible.
• After unplugging the power cable or DC power cord to turn off the monitor, wait for 6 seconds before plugging it back in.
• Always use the certified power cord provided by Philips. If you lose the power cord, contact the local service center. (Refer to the contact information in the Important Information manual.)
• Operate only with the designated power supply. Operating the monitor with an incorrect voltage may cause malfunction and fire or electric shock.
• Protect the cables. Do not pull or bend the power and signal cables. Do not place the monitor or other objects on the cables. Damaged cables may cause fire or electric shock.
• Do not expose the monitor to extreme vibration or impact during operation or transport.
• Excessive use of the monitor may cause eye discomfort. It is recommended to take short breaks frequently rather than taking long breaks when working at a workstation. For example, taking a 5-10 minute break every 50-60 minutes of continuous screen viewing is better than taking a 15-minute break every 2 hours. To prevent eye strain during prolonged screen viewing, try the following:
• After focusing on the screen for a long time, look at a distant object or space to relax your eyes.
• Blink consciously while working.
• Close your eyes slowly and roll them to relax your eyes.
• Adjust the screen height and angle to match your eye level.
• Adjust the screen brightness and contrast to an appropriate level.
• Adjust the ambient lighting to match the screen brightness and avoid fluorescent lighting, using surfaces that do not reflect light excessively.
• Seek medical attention if symptoms occur.

Maintenance

• To protect the monitor from potential damage, do not press excessively on the LCD panel. When moving the monitor, lift it by the frame. Do not place your hands or fingers on the LCD panel.
• Solvent cleaners may damage the plastic parts and void the warranty.
• If you do not use the monitor for a long period, unplug it.
• If you need to clean with a slightly damp cloth, unplug the monitor.
• You can wipe the screen with a dry cloth when the power is off. However, never use organic solvents such as alcohol or ammonia-based liquids to clean the monitor.
• To avoid the risk of electric shock or permanent damage to the monitor set, do not expose it to dust, rain, water, or excessively humid environments.
• If the monitor gets wet, wipe it with a dry cloth as soon as possible.
• If foreign objects or water get inside the monitor, turn off the power immediately and unplug the power cord. Then, remove the foreign objects or water and send it to a service center.
• Do not store or use the monitor in places exposed to heat, direct sunlight, or extreme cold.
• To maintain the monitor for optimal performance and longevity, use it in a location within the following temperature and humidity range:
  • Temperature: 0°C-40°C (32°F-104°F)
  • Humidity: 20%-80% RH

Important Information Regarding Burn-in/Image Persistence

If you leave the monitor unattended, always enable a screensaver program. If the monitor displays static content without change, always run a periodic screen refresh application. If static or fixed images are displayed on the screen continuously for a long time, it may cause "burn-in", "image persistence", or "ghost imaging".

"Burn-in", "image persistence", or "ghost imaging" are well-known phenomena in LCD panel technology. In most cases, "burn-in" or "image persistence" or "ghost imaging" gradually disappears after turning off the power switch for a period of time.

Warning: Failure to enable a screensaver or periodic screen refresh application may lead to severe "burn-in", "image persistence", or "ghost imaging" which will not disappear and cannot be recovered. Damage mentioned above is not covered under warranty.

Service

The monitor case cover should only be opened by qualified service personnel.

1.2 Label Definitions

The following subsections describe the label conventions used in this document.

Notes, Cautions, and Warnings

Throughout this guide, some text may be accompanied by icons and printed in bold or italics. These include Notes, Cautions, or Warnings. They are used as follows:

Note

This icon indicates important information and tips to help you use your computer system better.

Caution

This icon indicates information that describes how to prevent potential hardware damage or data loss.

Warning

This icon indicates that you may suffer physical injury and describes how to avoid these problems.

Some warnings may appear in a different format and may not be accompanied by an icon. In such cases, the specific warning indication is determined by the relevant regulatory authority.

1.3 Disposal of Product and Packaging Materials

Disposal of Electrical and Electronic Equipment - WEEE

This marking on the product or on its packaging illustrates that, under European Directive 2012/19/EU governing used electrical and electronic appliances, this product may not be disposed of with normal household waste. You are responsible for disposal of this equipment through a designated waste electrical and electronic equipment collection. To determine the locations for dropping off such waste electrical and electronic, contact your local government office, the waste disposal organization that serves your household or the store at which you purchased the product.

Your new monitor contains materials that can be recycled and reused. Specialized companies can recycle your product to increase the amount of reusable materials and to minimize the amount to be disposed of.

All redundant packing material has been omitted. We have done our utmost to make the packaging easily separable into mono materials.

Please find out about the local regulations on how to dispose of your old monitor and packing from your sales representative.

Taking back/Recycling Information for Customers

Philips establishes technically and economically viable objectives to optimize the environmental performance of the organization's product, service and activities. From the planning, design and production stages, Philips emphasizes the important of making products that can easily be recycled. At Philips, end-of-life management primarily entails participation in national take-back initiatives and recycling programs whenever possible, preferably in cooperation with competitors, which recycle all materials (products and related packaging material) in accordance with all Environmental Laws and taking back program with the contractor company.

Your display is manufactured with high quality materials and components which can be recycled and reused. To learn more about our recycling program please visit http://www.philips.com/a-w/about/sustainability.html

2. Monitor Setup

2.1 Installation

1. Package Contents

Refer to the Quick Start guide.

2. Stand Base Installation

1. Place the monitor face down on a soft surface. Be careful not to scratch or damage the screen.
2. Hold the stand with both hands.
3. (1) Attach the base to the stand smoothly.
4. (2) Tighten the screws using your fingers at the bottom of the base.
5. (3) Attach the stand to the VESA mounting part smoothly until it clicks into place.

Warning: Place the monitor face down on a soft surface. Be careful not to scratch or damage the screen.

3. Connecting to PC

Refer to the diagrams for connecting the monitor to your PC.

Connections:

• 1 AC Power Input
• 2 HDMI 1 Input
• 3 HDMI 2 Input
• 4 DisplayPort Input
• 5 Audio Out
• 6 USB UP
• 7 USB Downstream
• 8 USB Downstream / USB Charger
• 9 Kensington Anti-theft Lock

Connecting to PC

1. Connect the power cord firmly to the back of the monitor.
2. Turn off your computer and unplug its power cord.
3. Connect the monitor signal cable to the video connector on the back of your computer.
4. Plug the power cords of your computer and monitor into a nearby socket.
5. Turn on your computer and monitor. If an image appears on the monitor, the installation is complete.

Note:

The headphone hook is securely attached to the monitor stand and is specially designed to hold your headset. Excessive pulling on the hook may cause damage if it is stretched beyond its original length.

4. USB Hub

To comply with international energy standards, the USB hub/ports on this display are disabled in standby and power-off modes. The connected USB devices will not function in this state.

To keep the USB function permanently "on", go to the OSD menu, select "USB Standby Mode", and change it to "ON" (default = OFF). This will maintain USB power and charging functionality even when the monitor is in standby mode.

For some Philips displays, devices may not be powered or charged in standby mode (the white power LED blinks). In this case, go to the OSD menu, select "USB Standby Mode", and change the function to "ON" (default = OFF). This will maintain USB power and charging functionality even when the monitor is in standby mode.

5. USB Charging

This display includes USB ports that support USB charging and provide standard power output (identified by the power icon). You can use these ports to charge your smartphone or power external HDDs, for example. To use this feature, the display must always be turned on. For some Philips displays, devices may not be powered or charged in standby mode (the white power LED blinks). In this case, go to the OS D menu, select "USB Standby Mode", and change the function to "ON" (default = OFF). This will maintain USB power and charging functionality even when the monitor is in standby mode.

Warning:

USB 2.4Ghz wireless devices (e.g., wireless mouse, keyboard, headphones) may cause interference. High-speed devices with USB 3.2 or higher may degrade wireless transmission performance. If this occurs, try the following methods to reduce interference:

• Move the USB 2.0 receiver away from USB 3.2 or higher connection ports.
• Use a standard USB extension cable or USB hub to increase the distance between the wireless receiver and USB 3.2 or higher connection ports.

2.2 Monitor Operation

1. Front Panel Description

Press to turn on the power.

Press and hold for 3 seconds to turn off the power.

2. OSD Menu Navigation

1. Press the button to access the OSD menu.
2. Adjust the OSD settings.
3. Adjust the game settings.
4. Adjust the OSD menu.
5. Change the signal input source.
6. Adjust the OSD menu.

SmartImage Game Mode

Includes: Standard, FPS, Racing, RTS, Movie, LowBlue Mode, EasyRead, Economy, SmartUniformity, Game 1, and Game 2.

When the monitor receives an HDR signal, the HDR menu will be displayed. It includes various options such as HDR Game, HDR Movie, HDR Vivid, DisplayHDR 400, Personal, and Off.

2.3 Removing the Stand Base and Base

Follow the instructions below to disassemble the monitor base to avoid damage or injury.

1. Place the monitor face down on a soft surface. Be careful not to scratch or damage the screen. Then, lift the monitor stand.
2. Press the release button and tilt and slide the base to remove it.

Note:

This monitor supports a 100mm x 100mm VESA-compliant mounting interface. For VESA mounting screw M4, consult the manufacturer for wall mounting installation.

Warning:

To prevent potential screen damage, such as panel detachment, do not tilt the monitor more than 5 degrees downwards. Do not press on the screen while adjusting the monitor angle. Hold only the bezel.

2.4 MultiView

1. What is it?

MultiView allows you to work with multiple active connections and views side-by-side, such as your PC and laptop, enabling you to easily perform complex multitasking tasks.

2. Why is it needed?

Philips MultiView displays, boasting the highest resolution, allow you to connect comfortably from your office or home. This display allows you to enjoy multiple active connections and views on a single screen. For example, you can conveniently view live news video feeds with audio in a small window while working on the latest blog, or edit Excel files on your ultrabook while logged into your company's secure intranet to access files on your desktop.

3. How to activate MultiView with shortcut keys?

1. Turn the toggle to the right to enter the OSD menu screen.
2. Toggle left or right to select the main menu [System], then toggle up or down to select [PIP/PBP], and then toggle right to confirm.
3. Toggle up or down to select [PIP/PBP Mode], and then toggle right to confirm.
4. Toggle up or down to select [PIP] or [PBP], and then toggle right.
5. Now, move up to set [PIP/PBP Input], [PIP Size], [PIP Position], or [Swap]. Toggle right to confirm your selection.

4. OSD Menu of MultiView

PIP / PBP Mode (PIP/PBP Mode): Two modes are available for MultiView: [PIP] and [PBP].

[PIP]: Picture-in-Picture

A sub-window of another signal source is opened.

If the sub-source is not detected:

[PBP]: Picture-by-Picture

Sub-windows of other signal sources are opened side-by-side.

If the sub-source is not detected:

Note:

In PBP mode, black bars may appear on the top and bottom to match the aspect ratio. If you adjust the device's resolution to the pop-up warning resolution for a full-screen split view, the source screens of the two devices can be projected onto this display in a split view. Note that analog signals are not supported in this full-screen split view for PBP mode.

PIP/PBP Input: You can select video inputs such as [HDMI 1], [HDMI 2], [DP], etc. as the sub-display source.

Refer to the table below for compatibility of main/sub input sources.

PIP Size: When PIP is activated, you can select from three sizes: [Small], [Middle], and [Large].

PIP Position: When PIP is activated, you can select from four sub-window positions.

Swap: The main video source and the sub-video source are switched on the screen.

[PIP] mode switch between A and B sources:

[PBP] mode switch between A and B sources:

Off: Deactivates MultiView functionality.

Note:

When you perform the swap function, the video and its corresponding audio source are switched simultaneously.

3. Image Optimization

3.1 SmartImage

1. What is it?

SmartImage provides preset modes that optimize your display for different types of content while dynamically adjusting brightness, contrast, color, and sharpness in real-time. Whether you are working with text applications, displaying images, or watching videos, Philips SmartImage offers excellent optimized monitor performance.

2. Why is it needed?

The monitor provides an optimized display for all your favorite content types. SmartImage software dynamically adjusts brightness, contrast, color, and sharpness in real-time to enhance your monitor viewing experience.

3. How to use it?

SmartImage is a proprietary and leading Philips technology that analyzes the content displayed on the screen. Depending on what the user selects, SmartImage dynamically improves contrast, color saturation, and image sharpness, enhancing the displayed content all in real-time with the press of a single button.

4. How to use SmartImage?

1. Toggle left to start SmartImage from the display.
2. Toggle up or down to select and deselect modes.
3. The SmartImage display will appear for about 5 seconds. Alternatively, toggle right to confirm.

Includes: Standard, FPS, Racing, RTS, Movie, LowBlue Mode, EasyRead, Economy, SmartUniformity, Game 1, and Game 2.

• Standard: Enhances text and softens brightness to increase readability and reduce eye strain. This mode greatly improves readability and productivity when working with text applications, PDF files, scanned documents, or other general office applications.
• FPS: For FPS (First Person Shooter) gaming. Enhances dark theme black level detail.
• Racing: For racing game play. Very fast response time and high color saturation.
• RTS: For RTS (Real-Time Strategy) games, offering enhanced response time and color saturation.

3.2 SmartContrast

1. What is it?

SmartContrast is a unique technology that dynamically analyzes the displayed content and automatically optimizes the monitor's contrast ratio for maximum visual clarity and enjoyable viewing by dynamically adjusting backlight dimming for text or bright images on dark backgrounds.

2. Why is it needed?

Users want the best visual clarity and comfortable viewing for all types of content. SmartContrast dynamically controls contrast and adjusts backlight to display sharp, clear, and bright game and video images, or to display sharp and readable text for office work. It also saves energy costs and extends monitor life by reducing monitor power consumption.

3. How to use it?

When SmartContrast is enabled, it analyzes the content to be displayed in real-time, adjusting colors and controlling backlight intensity. This feature dynamically enhances contrast for an excellent entertainment experience when watching videos or playing games.

3.3 User Defined Color Space and Color Values

You can select the appropriate color space mode to properly display the content you are viewing.

Select the appropriate color space mode to match the content you are viewing.

1. Press the Q button to activate the OSD menu.
2. Toggle up or down to select [SmartImage] from the main menu, then press the OK button.
3. Toggle up or down to select [Color Space], then select a color mode.
4. Select one of the color modes.
5. Press the OK button to confirm your selection.

• Native: The full range of colors that the display can reproduce.
• sRGB: The standard for proper color exchange between different devices (e.g., digital cameras, monitors, printers, scanners), and for most personal computer applications, games, internet, and web design.
• DCI-P3: Digital cinema projectors, some movies and games, and Apple products. Photography.

Note:

HDR and Color Space modes cannot be activated simultaneously. Please disable HDR before selecting a Color Space mode.

4. NVIDIA® G-SYNC® Compatible

High refresh rate gaming requires optimal graphics synchronization to prevent screen tearing. This display, certified as NVIDIA® G-SYNC® Compatible, reduces screen tearing through variable refresh rates (VRR), synchronizing the graphics card's output with the monitor's refresh rate for a smoother gaming experience. Images appear instantly, objects are sharper, and gameplay is smoother, providing an amazing visual experience and a significant competitive advantage.

Notes:

• Always ensure that your graphics card can provide the maximum resolution and refresh rate for this Philips display for optimal performance.
• NVIDIA® G-SYNC® Supported Interface: DisplayPort.
• Ensure your graphics card supports NVIDIA® G-SYNC®.
• Update your NVIDIA® G-SYNC® drivers to the latest version. Refer to the NVIDIA website (https://www.nvidia.com/) for detailed information.
• ©2019 NVIDIA, NVIDIA logo, and NVIDIA G-SYNC are trademarks and/or registered trademarks of NVIDIA Corporation in the United States and other countries.

5. HDR

HDR Setup in Windows 10 Operating System

Steps

1. Right-click on the desktop and go to Display settings.
2. Select Display / Monitor.
3. Under Rearrange your displays, select the HDR-enabled display.
4. Select Windows HD Color settings.
5. Adjust the brightness of SDR content.

Note:

Requires Windows 10 edition. Always upgrade to the latest update version.

For more details, refer to the following link on the official Microsoft website: https://support.microsoft.com/en-au/help/4040263/windows-10-hdr-advanced-color-settings

Note:

To turn off HDR functionality, disable the input device and its content. If the HDR settings do not match between the input device and the monitor, the image may not be satisfactory.

6. Technical Specifications

Video / Display

• Monitor Panel Type: IPS
• Backlight: W-LED
• Panel Size: 27 inches (68.5 cm)
• Aspect Ratio: 16:9
• Pixel Pitch: 0.1554 (H) mm x 0.1554 (V) mm
• Contrast Ratio (Typical): 1000:1
• Recommended Resolution: 3840 x 2160 @ 60 Hz
• Maximum Resolution: 3840 x 2160 @ 160 Hz (HDMI / DP), 1920 x 1080 @ 320 Hz (HDMI / DP)
• Viewing Angle: 178° (H)/178° (V) @ C/R > 10
• Video Enhancement: SmartImage Game / SmartImage HDR
• Vertical Refresh Rate: 48 Hz - 160 Hz (UHD), 48 Hz - 320 Hz (FHD)
• Horizontal Frequency: 30 KHz - 360 KHz
• SRGB: Yes
• Soft Blue Light Technology: Yes
• Low Blue Mode: Yes
• Display Colors: 1.07 B (8-bit + FRC)¹
• G Sync: Yes
• EasyRead: Yes
• SmartUniformity: Yes
• Delta E: Yes
• HDR: VESA Certified DisplayHDR™ 400

Connectivity

• Signal Input Source: HDMI, DisplayPort
• Connectors: 2 x HDMI 2.1 (HDCP 1.4, HDCP 2.3), 1 x DisplayPort 1.4 (HDCP 1.4, HDCP 2.3), 1 x Audio out, 1 x USB-B (upstream), 2 x USB-A (downstream with x1 fast charge BC 1.2)
• Input Signal: Synchronization separation

USB

• USB Port: USB UP x1 (upstream)
• USB Ports: 2 x USB-A (downstream with fast charge BC 1.2, including one)
• Power Supply: USB-A: x1 fast charge BC 1.2, up to 7.5W (5V/1.5A)
• USB SuperSpeed: USB-A: USB 3.2 Gen1, 5 Gbps

Convenience

• Multi View: PIP/PBP Mode, 2 devices

OSD Language

English, German, Spanish, Greek, French, Italian, Hungarian, Dutch, Portuguese, Portuguese (Brazil), Polish, Russian, Swedish, Finnish, Turkish, Czech, Ukrainian, Simplified Chinese, Traditional Chinese, Japanese, Korean

Other Convenience

• Kensington Lock, VESA Mount (100 x 100mm)

Plug and Play Compatibility

DDC/CI, sRGB, Windows 11/10, Mac OSX

Stand

• Tilt: -5 / +20 degrees
• Swivel: -30 / +30 degrees
• Height Adjustment: 130 mm
• Pivot: -90 / +90 degrees

Power

• Energy Consumption:
  • Normal Operation: AC Input Voltage 100VAC, 60Hz (28.5W), 115VAC, 60Hz (28.2W), 230VAC, 50Hz (27.8W)
  • Standby (Typ. Mode): 0.5W
  • Off Mode: 0.3W
• Heat Dissipation:
  • Normal Operation: 100VAC, 60Hz (97.27 BTU/hr), 115VAC, 60Hz (96.25 BTU/hr), 230VAC, 50Hz (94.88 BTU/hr)
  • Standby (Typ. Mode): 1.71 BTU/hr
  • Off Mode: 1.02 BTU/hr

Power LED Indicator

On Mode: White, Standby/Sleep Mode: White (blinking)

Power Supply

Built-in, 100-240VAC, 50/60Hz

Dimensions

• With Stand: 614 x 519 x 261 mm (W x H x D)
• Without Stand: 614 x 368 x 60 mm (W x H x D)
• Packaged: 730 x 455 x 139 mm (W x H x D)

Weight

• With Stand: 6.32 kg
• Without Stand: 4.55 kg
• Packaged: 9.04 kg

Operating Conditions

• Temperature Range (Operating): 0° C - 40° C
• Relative Humidity (Operating): 20% - 80%
• Atmospheric Pressure (Operating): 700 - 1060hPa

Storage Conditions

• Temperature Range (Storage): -20° C - 60° C
• Relative Humidity (Storage): 10% - 90%
• Atmospheric Pressure (Storage): 500 - 1060hPa

Environment

• ROHS: Yes
• Packaging: 100% Recyclable
• Special Materials: 100% PVC BFR Free

Cabinet

• Color: White
• Texture: Textured

Notes:

¹ Refer to section 6.1 for detailed information on display input formats.

² This monitor features SoftBlue technology. This integrated technology enhances visual comfort while protecting your eyes from potential health issues caused by prolonged exposure to blue light. By adopting a low blue light panel, the proportion of display light in the 400-500nm range is less than 50%. This monitor helps minimize eye fatigue and maintain concentration while providing optimal visual comfort.

Notes:

These data are subject to change without notice. Please download the latest version of the manual from the website www.philips.com/support.

SmartUniformity and Delta E information sheets are included in the packaging.

6.1 Resolution and Preset Modes

Note:

The display is designed to perform optimally at its native resolution of 3840 x 2160. If the monitor is turned on with a different resolution, the following notification will be displayed on the screen: "Use 3840 x 2160 for best results." The native resolution notification display can be turned off in the OSD (On-Screen Display) menu settings.

Always ensure that your graphics card can output the maximum resolution and refresh rate of this Philips display for optimal performance.

Display Input Format

* This monitor supports 10-bit color processing, but for this to function properly, a compatible GPU and device are required. Actual color output performance may vary depending on the monitor's display color.

Notes:

1. For the monitor to function properly, your PC's graphics card must support the following: HDMI 2.1 FRL (Fixed Rate Link) with a bandwidth of up to 48 Gbps, and DisplayPort 1.4 with DSC (Display Stream Compression) for display resolution and refresh rate. The display resolution and refresh rate may vary depending on your graphics card's performance.

2. NVIDIA® graphics cards may experience compatibility issues with HDMI 2.1 (FRL6 48Gbps) signal output, leading to abnormal display or unexpected computer restarts. For optimal performance with NVIDIA® graphics cards, DisplayPort interface is recommended. AMD® graphics cards generally support both HDMI and DisplayPort interfaces. Due to varying strategies by manufacturer, some configuration options may be hidden in driver settings, and actual graphics card support indicates actual support status.

7. Power Management

If your PC has a VESA DPM compliant display card or software installed, the monitor will automatically reduce power consumption when not in use. The monitor will automatically "wake up" when input is detected from the keyboard, mouse, or other input devices. The following table shows the power consumption and signals for this automatic power-saving feature.

Power Management Definitions

Power LED Indicator

On Mode: White, Standby/Sleep Mode: White (blinking)

Power Supply

Built-in, 100-240VAC, 50/60Hz

Dimensions

• With Stand: 614 x 519 x 261 mm (W x H x D)
• Without Stand: 614 x 368 x 60 mm (W x H x D)
• Packaged: 730 x 455 x 139 mm (W x H x D)

Weight

• With Stand: 6.32 kg
• Without Stand: 4.55 kg
• Packaged: 9.04 kg

Operating Conditions

• Temperature Range (Operating): 0° C - 40° C
• Relative Humidity (Operating): 20% - 80%
• Atmospheric Pressure (Operating): 700 - 1060hPa

Storage Conditions

• Temperature Range (Storage): -20° C - 60° C
• Relative Humidity (Storage): 10% - 90%
• Atmospheric Pressure (Storage): 500 - 1060hPa

Environment

• ROHS: Yes
• Packaging: 100% Recyclable
• Special Materials: 100% PVC BFR Free

Cabinet

• Color: White
• Texture: Textured

Notes:

These settings are used to measure the power consumption of this monitor.

• Native Resolution: 3840 x 2160
• Contrast: 50%
• Brightness: 70%
• Color Temperature: 6500k for the entire white pattern

Note:

This data is subject to change without notice.

8. Customer Care and Warranty

8.1 Philips Flat Panel Monitor Pixel Defect Policy

Philips strives to supply products of the highest quality. We employ state-of-the-art manufacturing processes and strict quality control. However, it is sometimes impossible to completely prevent pixel or sub-pixel defects from occurring in TFT monitor panels used in flat panel monitors. No manufacturer can guarantee that all panels will be free of pixel defects, but Philips will repair or replace monitors with an unacceptable number of defects within the warranty limit. This guide describes the different types of pixel defects and defines the acceptable level of defects for each type. To qualify for repair or replacement under warranty, the number of pixel defects on the TFT monitor panel must exceed the acceptable level. For example, there should be no more than 0.0004% of sub-pixels with defects on the monitor. Furthermore, Philips applies higher quality standards for certain types of pixel defects or for combinations of pixel defects that are more noticeable than others. This policy is valid worldwide.

Types of Pixel Defects

Pixels and sub-pixels are the basic elements of a pixel, which are red, green, and blue. Multiple pixels form an image. When all sub-pixels of a pixel are lit, the three sub-pixels combine to form a white pixel. When all are off, the three sub-pixels combine to form a black pixel.

Sub pixels

Combinations of sub-pixels, some of which are on and some of which are off, appear as single pixels of various colors.

Bright Dot Defects

Bright dot defects appear as pixels or sub-pixels that are always on or in the "on" state. That is, bright dots are sub-pixels that are conspicuous on the screen when the monitor displays a dark pattern. Bright dot defects include the following types:

A single red, green, or blue sub-pixel is on.

Two adjacent sub-pixels are on:

Red + Blue = Purple

Red + Green = Yellow

Green + Blue = Cyan (light blue)

Note:

Bright red or blue dots should be more than 50% brighter than adjacent dots, and bright green dots should be more than 30% brighter than adjacent dots.

Dark Dot Defects

Dark dot defects appear as pixels or sub-pixels that are always dark or in the "off" state. That is, dark dots are sub-pixels that are conspicuous on the screen when the monitor displays a bright pattern. Dark dot defects include the following types:

Three adjacent sub-pixels are on (a white pixel).

Pixel Defect Tolerance

To qualify for repair or replacement due to pixel defects during the warranty period, the Philips flat panel monitor's TFT monitor panel must have more pixels or sub-pixels with defects than the tolerance levels listed in the following table.

Proximity of Pixel Defects

Because the same type of pixel and sub-pixel defects that are close together are more noticeable, Philips also specifies the tolerance for the proximity of pixel defects.

Total Dot Defects

Note:

1 sub-pixel or 2 adjacent sub-pixel defects = 1 dot defect

9. Troubleshooting and FAQ

9.1 Troubleshooting

This page lists problems that users can fix. If you have tried these troubleshooting methods and the problem is not resolved, please contact Philips Customer Service.

1. Common Problems

No Image (Power LED is not lit)

• Check if the power cord is plugged into the power outlet and the back of the monitor.
• Ensure the power button on the back of the display is in the OFF position, then press it to switch it to the ON position.
• Check if the power saving feature is active.

No Image (Power LED is white)

• Check if the computer is turned on.
• Check if the signal cable is properly connected to the computer.
• Check if the monitor cable has any bent pins. If so, repair or replace the cable.
• Ensure the monitor cable is properly connected to the computer. (Refer to the Quick Start Guide).
• Check if the monitor cable has any bent pins.
• Check if the computer is turned on.

Visible Signs of Smoke or Sparks

• For safety, immediately disconnect the main power cord and the monitor.
• Contact Philips Customer Service immediately.

2. Image Problems

Flickering Image

• Ensure the signal cable is securely connected to the graphics board or PC.

Image is blurry, unclear, or too dark

• Adjust the contrast and brightness on the display.

Image Distortion, Blurry Text, or Smudged Text

• Set the PC display resolution to match the monitor's recommended native resolution.

Green, Red, Blue, Black, and White Dots Appear on the Screen

• Dot artifacts are a normal characteristic of liquid crystals used in modern technology. Refer to the Pixel Policy for more information.

"Power On" Indicator Light is Too Bright or Distracting

• Use the OSD (On Screen Display) controls to adjust the "Power On" indicator light.

For additional support, contact Philips Customer Service using the contact information in the Important Information manual.

* Feature may vary by display.

9.2 General FAQ

Q1: What should I do if the message 'This video mode cannot be displayed' appears when setting up the monitor?

Answer: Recommended resolution for this monitor: 3840 x 2160. Unplug all cables, then connect the PC to a previously used monitor. Go to the Windows Start menu, select Settings/Control Panel. In the Control Panel window, select the Display icon. In the Display Control Panel, select the "Settings" tab. In the "Desktop area" label box, adjust the slider to 3840 x 2160 pixels. Open "Advanced Properties", set the refresh rate to 60Hz, and click OK. Restart the computer and repeat steps 2 and 3 to ensure the PC is set to 3840 x 2160.

Q2: What is the recommended refresh rate for an LCD monitor?

Answer: The recommended refresh rate for LCD monitors is 60Hz. If screen anomalies occur, you can set it to a maximum of 75Hz and see if the anomalies are removed.

Q3: What are .inf and .icm files? How do I install the driver (.inf and .icm) files?

Answer: These are the driver files required for the monitor. When you first install the monitor, your computer may prompt you to install the monitor drivers (.inf and .icm files). Follow the instructions in the user manual, and the monitor drivers (.inf and .icm files) will be installed automatically.

Q4: How do I adjust the resolution?

Answer: Your video card/graphics driver and monitor determine the available resolutions. You can select the desired resolution in Windows® Control Panel under "Display Properties".

Q5: What should I do if I make a mistake while adjusting the OSD settings?

Answer: Simply press the button, then select "Reset" to restore all original factory settings.

Q6: Is the LCD screen scratch-resistant?

Answer: Generally, it is recommended to protect the panel surface from excessive pressure or force. When handling the monitor, do not apply any pressure or force to the panel surface. This may affect the warranty conditions.

Q7: How should I clean the LCD surface?

Answer: When performing general cleaning, use a clean, soft cloth. If it is very dirty, use isopropyl alcohol. Do not use organic solvents such as ethyl alcohol, ethanol, acetone, or hexane.

Q8: Can I change the monitor's color settings?

Answer: Yes, you can change the color settings using the OSD controls following these steps: Press the button to display the OSD (On Screen Display) menu. Press "↓" to select the "Color" option, then press "" to enter the color settings. There are three settings:

1. Color Temperature: If you set it within the range of Native, 5000K, 6500K, 7500K, 8200K, 9300K, 11500K, the panel will display a "warm tone" with "red - white", while 11500K color temperature will display a "cool tone" with "blue - white".
2. sRGB: This setting is the standard for proper color exchange between different devices (digital cameras, monitors, printers, scanners, etc.) and for most personal computer applications, games, internet, and web design.
3. User Defined: Allows you to adjust red, green, and blue to select your preferred color settings.

Note:

Measurement of the color of light emitted by an object when it is heated. This measurement is expressed in absolute units (Kelvin). Low Kelvin color temperatures like 2004K are reddish, while high color temperatures like 9300K are bluish. A neutral color temperature is 6504K, which is white.

Q9: Can I connect an LCD monitor to a PC, workstation, or Mac?

Answer: Yes. All Philips monitors are fully compatible with standard PCs, Macs, and workstations. You may need a cable adapter to connect the monitor to a Mac system. For more information, please contact your Philips sales representative.

Q10: Is the Philips LCD monitor Plug-and-Play?

Answer: Yes, the monitor is plug-and-play compatible with Windows 11/10 and Mac OSX.

Q11: What is image sticking, image burn-in, or afterimage, or ghost image on an LCD panel?

Answer: If static or fixed images are displayed on the screen continuously for a long time without change, it may cause "burn-in", "image persistence", or "ghost imaging" on the screen. "Burn-in", "image persistence", or "ghost imaging" are well-known phenomena in LCD panel technology. Always enable the screen saver and pixel orbiting features through the OSD (On-Screen Display) menu. For more information, refer to Chapter 8, Screen Maintenance.

Severe "burn-in", "image persistence", or "ghost imaging" will not disappear and cannot be recovered. Damage mentioned above is not covered under warranty.

Q12: Why does my display show jagged text instead of smooth text?

Answer: The LCD monitor is designed to perform optimally at its native resolution of 3840 x 2160. For the best display, use this resolution.

Q13: How do I unlock or lock the shortcut keys?

Answer: To unlock or lock the shortcut keys, press and hold the button for approximately 10 seconds. The monitor will then display "Caution" as shown in the figure below, indicating the unlock/lock status.

9.3 MultiView FAQ

Q1: Can I expand the PIP sub-window?

Answer: Yes, you can select from three available sizes: [Small], [Middle], and [Large]. Press the button to enter the OSD menu. Select your preferred [PIP Size] from the [PIP / PBP] main menu.

Q2: Is it possible to listen to audio separately from video?

Answer: Generally, the audio source is connected to the main video source. You can change the audio source input by pressing the button to start the OSD menu. Select your preferred [Audio Source] from the [Audio] main menu.

When you turn on the display, it defaults to the last selected audio source. If you want to change the audio source again, follow the steps above to select a new default audio source. This will set the corresponding audio source as the "default" mode.

Q3: The PIP/PBP sub-window is blinking.

Answer: This is because the sub-window video source is interlaced timing (i-timing). Change the sub-window signal source to progressive timing (P-timing).