NEC SL2100 Multi-Line Terminal Quick User Guide

Introduction

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If you are a customer, please feel free to call Plexus Communications on 1300 302 276 for assistance.

This guide provides essential information for using the NEC SL2100 Multi-Line Terminal.

Image of the NEC SL2100 Multi-Line Terminal phone.

Making a Call

Lift the Handset or press the Speaker key. (For the remainder of this guide, lifting the handset is assumed, but pressing the Speaker key is also valid).

• Dial the required internal number.
• For external calls, dial 0 first for an outside line.

Hold

To ask the caller to hold:

• Press the Hold key. The hold key will flash.
• You may replace the handset if desired.

To retrieve a call:

• Lift the handset.
• Press the flashing line key.

Transfer

With a call in progress:

• Press the Transfer key.
• Dial an extension, external number, or programmed one-touch key. Announce the call when they answer (optional).
• Replace the handset.

Note: If the called extension is busy or does not answer, press the Green Flashing Key to return to your caller. If the extension answers and indicates they do not wish to take the call, ask them to hang up, and you will be put directly back to the original caller.

Redial

Last dialed number

• Lift the handset and press #5 to initiate the call.

Recently dialed numbers

• Without lifting the handset, press Redial (Right Cursor key).
• Press the Cursor button up or down to search for the required number.
• Lift the handset to initiate the call.

Conference

With a call in progress (internal or external):

• Press the More soft key, then the Conf soft key.
• Dial an internal or external number.
• When the third party answers, press the Add soft key.
• Repeat the above 3 steps until all parties are in the conference. Then press the Begin soft key to begin the conference.

Note: Any party may exit the conference by hanging up. As long as at least one of the parties is an extension on the phone system, the conference will remain active.

Call Pick Up

To answer a ringing extension in your group:

• Lift the handset and dial *#.

To answer a call ringing at a specific extension:

• Lift the handset and dial ** plus the other extension's number.

Call Park

To park a call in the system and retrieve from any other extension:

• Ask the caller to hold, then press Transfer.
• Dial the Call Park access code #6.
• Enter a park position (01-64).

Call or Page the desired staff member to retrieve the call from the allocated park position.

Note: If the park position you select is in use, you will receive busy tone.

To retrieve a parked call:

• Dial the Answer Park access code *6.
• Enter a park position (01-64).

Note: If the parked call is not picked up, it will recall to the original extension.

Paging

Allows a user to page all digital handsets.

• Lift the handset and dial *10.

Voice Call Announce

Allows the caller to make the receiver's digital phone automatically answer the internal call and go directly to speaker/hands-free.

• Lift the handset and dial the extension number.
• Press the Voice soft key or dial 1 while the other phone is still ringing and speak over the intercom.

Auto Handsfree Answer

Incoming internal calls to the digital extension are automatically answered and put on hands-free/speaker.

To Activate:

• Press the Speaker key and dial 721.

To Cancel:

• Press the Speaker key and dial 723.

Voicemail

To access your mailbox and retrieve messages:

• Push the VM soft key, or
• Lift the handset and dial *8.

To record a greeting for your mailbox:

Access your mailbox, then using the soft keys below the display select:

• Greet,
• Gr1, Gr2, or Gr3,
• Rec.

• Speak into the handset after the tone.
• Once you are done recording, press #.
• Use the Lstn soft key to playback the greeting.

To forward calls to your mailbox:

(When your extension is busy or after the no-answer timer expires)

• Press the Speaker key and dial 744.
• Dial 1 to set.
• Dial the destination number 199.
• Press Speaker to store.

To Cancel:

• Press the Speaker key and dial 744.
• Dial 0 to cancel.

Speed Dialing

To dial a system speed dial:

• Lift the handset.
• Dial #2.
• Dial the 3-digit speed dial location (000 ~ 899).

Or - Without lifting the handset:

• Press Directory (Down Cursor key).
• Press the Cursor button up or down to search for the required number.
• Lift the handset to initiate the call.

To add a system speed dial:

• Press the Speaker key and dial 753.
• Dial the speed dial location (000 ~ 899).
• Dial the telephone number you want to store (up to 24 digits).
• Press Hold to store.
• If desired, enter a name using the dial pad.
• Press Hold to store.

Note: To move the cursor right, press #; to move the cursor left, press Clear/Back.

Extension Name

To edit the displayed extension name of any extension:

• Press the Speaker key and dial 700.
• Enter the number of the extension to change.
• Enter the name using the dial pad.
• Press Hold to store.

Note: To move the cursor right, press #; to move the cursor left, press Clear/Back.

Programming One-Touch Keys

To program an extension or an external number into a vacant function key:

• Press the Speaker key and dial 751.
• Press an available Function key.
• Dial the One-Touch service code 01.
• Enter either an extension number or external number, including 0 for an outside line.
• Press Hold to store.

Service Code 00 will erase data from a function key.

LCD

To adjust the display contrast:

• Press Menu (Center Cursor Key).
• Dial 21 and press the Select soft key.
• Use the cursor button up or down to adjust the display contrast.

Speaker/Receiver Volume

To adjust the speaker/receiver volume:

• Press the Cursor key up or down during a phone conversation.

Ringer Volume

To adjust the ringer volume:

• Press the Cursor key up or down while the phone is ringing.

Key Pad Tones

To activate key pad tones:

• Press the Speaker key and dial 724 to turn On/Off.

Clock

To change the time displayed on all handsets:

• Lift the handset and dial 728.
• Enter the time in 24hr format (e.g., 9 AM is 0900).
• A confirmation tone will be heard after entering the digits, then replace the handset.

Background Music

To listen to the background music source through the loud speaker of a digital handset:

• Press the Speaker key and dial 725 to turn On/Off.

Handset Controls

Diagram of the 24 Button Telephone keypad with labels for keys like Speaker, Hold, Transfer, Mute, DND, Clear/Back, Cursor Key, and Soft Keys. Also shows the Call Indicator Lamp and Alphanumeric Display.

Call Indicator Lamp: This lamp flashes fast when a call is ringing, or flashes slower when a message has been left.

Alphanumeric Display: The LCD has 3 lines, 24 characters with backlight.

Exit: Exit any screen and return the display to "Time and Date".

Help Key: Explanations of Programmable Keys can be called up on the LCD by pressing and holding the Help key plus a Programmable key.

Soft Keys: The Soft Keys show the available features for your current activity. Any feature shown at the bottom of the LCD is available.

Programmable Function Keys: Flexible Line keys or Feature keys are assigned by function code 751 (see previous page).

Flash Key: Press key to finish an outside call and hear the dial tone.

Transfer Key: Allows the extension user to transfer established calls to another extension.

Mute (Microphone) Key: Mute handset or hands-free microphone. LED lights when the microphone is muted.

DND (Do Not Disturb) Key: Set up Do Not Disturb if pressed during a call.

Clear/Back Key: Press this key to cancel the current action or delete a character.

Volume (UP) Key: Controls volume.

Volume (DOWN) Key: Controls volume.

Incoming Call History Key: Access call history.

Enter Key/Menu Key: Access menu and confirm selections.

Cursor Key: Access various features with simple operation.

Speaker: Controls built-in speaker, used for Hands-Free Dialing/Monitoring. LED on key lights when key is active.

Hold: Press this key to place an internal or external call on hold.