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FAQ – EZVIZ
Before Usage
How to add device?
Login the EZVIZ account.
Press the "+" sign to begin adding your device.
Scan the QR code or manually input the serial number from the device sticker.
Follow the wizard to add your device to your EZVIZ account.
How to solve Wi-Fi configure failed issue?
Ensure your router supports 2.4 GHz network mode.
Ensure your mobile phone is connected to an active WiFi network.
Check network conditions: no firewall or limits, and router can distribute IP addresses (DHCP enabled).
Reset your camera and ensure it's in ready or Wi-Fi configuration mode for setup via the EZVIZ mobile app.
Can't receive verification code?
For email registration, check your junk mail and contact your email provider if needed.
For mobile registration, confirm your phone can receive SMS short codes.
If issues persist, contact support@ezvizlife.com with your number, country, and time of request.
How does EZVIZ protect my video privacy?
Devices use factory programmed verification codes or user-set passwords to prevent unauthorized access.
EZVIZ uses HTTPS for secure website connections, combining HTTP with SSL/TLS for encryption and server identification.
End-to-end SSL/TLS encryption is used to prevent data interception.
Valid emails/phone numbers are required for account registration, with verification codes used for critical activities.
Troubleshooting and Configuration
"The device has been added" message
An EZVIZ device can only be added to one account at a time for privacy. Delete it from the previous account before adding to a new one.
Wi-Fi password changes
Re-configure Wi-Fi via the EZVIZ mobile app: Reset the device, connect your phone to the new Wi-Fi, select the offline camera, go to settings, tap "Wi-Fi Configure", enter the new password, and follow prompts.
"Failed to push Wi-Fi credentials"
Use the "Generate a QR Code" option in the app. Input your Wi-Fi password, then scan the QR code with your camera lens (approx. 5 inches away). A blinking blue indicator signifies success. Click "Next" to connect to EZVIZ Cloud.
Putting device back online after Wi-Fi change
Press the RESET button for 5 seconds to reset your camera. Ensure the device is in ready or Wi-Fi configuration mode, then use the EZVIZ mobile app to reconnect. Navigate to the device from the home page, tap "Wi-Fi", and follow the prompts.
During Usage
How to reset the EZVIZ security camera?
Hold the reset button for 5-10 seconds. Wait for a prompt or observe indicator lights flashing blue (approx. 1-2 minutes).
How to deal with "Device is offline"?
Check device indicator lights to ensure it's in configuration mode.
Verify your router is functional and connected to the internet, and check for network limits.
If problems persist, delete the device from your account, reset it, and re-add it.
How to Share EZVIZ Devices with Friends and Family?
Log into the EZVIZ mobile app, select the camera, tap the share icon, and enter the friend's EZVIZ registered email/phone number. The friend must have an EZVIZ account to view live or playback content.
How to set camera to 24/7 recording?
Download and log into the "EZVIZ Studio" PC application. Navigate to device advanced settings, then "Event-Schedule-Recording Schedule", and select the all-day recording template.
How to download recorded video clips?
Manually record during live view or playback mode by tapping the record icon. Recordings are saved to "my album".
Why real-time videos and playback stop automatically after 5 minutes?
When your mobile app or PC client is not on the same network as the camera, videos stream from EZVIZ VTDU servers, which time out every 5 minutes. A warning appears 6 seconds before timeout, requiring you to tap play to continue viewing.
Network Traffic and Notifications
Network traffic volume
In Hi-Def mode, viewing video consumes approximately 4MB per minute.
How to activate motion detection notification?
Log into your EZVIZ account.
Select the device for motion detection.
Click the gear icon on the top right.
Select "Alarm Notification" option.
Enable "Alarm Notification".
Cannot receive alarm notification in app?
Ensure good phone signal.
Verify the feature is enabled in the EZVIZ app.
Ensure the EZVIZ app is running in the background.
Check that anti-virus software is not blocking EZVIZ app notifications.
Confirm EZVIZ app notifications are enabled in your phone's settings.
Storage and SD Card
"No memory card" error with inserted Micro SD card
Check the MicroSD card's installation orientation.
Refresh the home page to update the device list.
If the storage status shows "Uninitialized", tap to initialize it. The status will change to "Normal", allowing recording.
How to view images saved on the SD Card?
Ensure a microSD card is installed and initialized. View videos via:
Method 1 (App): EZVIZ app > "Video History" in device live view.
Method 2 (PC): EZVIZ Studio > "Video History" in device live view.
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