R2 APP SMART LOCK - QUICKSTART MANUAL

1 INFORMATION & SAFETY WARNINGS

This user manual will guide you through the functions and usages of G01PL bluetooth enabled smart lock. Please read this manual carefully and keep it in a secure place. Consult this manual before you attempt to use the lock. If you have questions not answered by this manual or are in need of non-routine service, contact customer service.

Notes with this ⚠️ icon, MUST BE READ understood and obeyed to prevent injury or damage.

General Usage:

1. This lock shall only be used as described in this manual.
2. Verify that all parts of the lock are accounted for. If any parts are missing, contact customer service.
3. In factory default status, the lock is on always open state after installation (no power on). This means the handle is free and the lock cannot be closed. You have to power on the lock with batteries or set admin and pair the lock with the app, and then the open mode will be changed to private mode automatically.
4. Use only four AAA batteries. Do not mix old and new batteries or batteries from different brands. Never insert objects into the lock other than batteries as described in this manual.
5. Verify all surfaces are flat and level before beginning installation. Installation on doors or surfaces with any type of deformity such as gaps or warping may cause the lock to malfunction or fail to operate entirely.
6. Never apply any cleaner directly to any part of the lock. Only use clean water and mild cleaner on a soft non-abrasive cloth when cleaning the lock.
7. Potential shock warning: do not allow water or liquids to get into the lock's electric parts.
8. The lock must be used with the TTLock app. The lock will function without the app, but full functionality may only be achieved when the app is used.

Fingerprint Better Access

• Make sure your finger is flatly placed at the center of the reader for better identification.
• When registering, place your finger at the center with the same gesture.
• Please note that dry, wet, oily, or dirty fingers may affect fingerprint identification.
• Avoid using a callus, peeling, or injured finger to ensure successful registration and identification.
• In case of low recognition rate, please register the fingerprint again.

Care and Maintenance:

1. Please keep the lock away from corrosives.
2. Please replace batteries when the low power alarm is activated.
3. Please keep your mechanical keys in a secure place.
4. Please lubricate the lock body and the cylinder from time to time to ensure smooth operation.
5. Please check whether the lock is properly fastened every 6 months.

2 ACCESSORIES

Please check the packing box and accessories when you got the lock in hand.

1 pcs Front Panel

1 pcs Back Panel

1 pcs Deadbolt Latch

1 pcs Strike Plate

1 pcs Strike Box

1 pcs Neddle

2 pcs M4x43

2 pcs M4x33

4 pcs M4x16

4 pcs M4x13

4 pcs Connecting Rod

1 pcs Spindle

1 pcs Allen Key

2 pcs Mechanical Key

3 PRODUCT SPECIFICATION

Diagram showing the front and back of the smart lock. The front view displays a fingerprint reader, touch keypad with numbers 1-9 and '#', a USB charging port, and a mechanical key hole. The back view shows a battery box and a reset button.

4 HOW TO DETERMINING HANDLE DIRECTION

The handle can be flexibly rotated left and right to install.

Diagrams illustrating left push, right push, left pull, and right pull handle orientations for doors.

FAQS

1. Installation completed, but there is no power on smart lock?
   1. Use only 4 AAA batteries. Do not mix old and new batteries or batteries from different brands. Never insert objects into the lock other than batteries.
   2. Check the direction of the batteries. The positive pole should be upward.
   3. On internal assembly, check if the wire is connected to the receiver correctly.
2. How to use passcode to unlock?

   Please enter the default status passcode (123456), press the "#" button on the keypad to unlock.

3. Where is the key hole located to use the physical keys to unlock?

   The keyhole is located on the end of the front handle. It is suggested to keep one mechanical key at the office or car and another at home in case.

4. Does it have a low battery warning?

   The smartphone will push a notification to you to change the battery if the battery is low. Also, at the end of the front handle, there is a connection port for a power bank; you could use a power bank as backup power.

5. How do I keep the lock in the unlocked status?

   Please go to "lock settings" in the app to set up the lock under "Passage Mode".

6. How to unlock remotely?

   A WiFi gateway is required for remote control. With the gateway, you can control your Bluetooth smart lock even from a far distance. Revise or delete e-keys or passcodes that you created anywhere, anytime. View the door opening records (Passcode, APP, Fingerprint) instantly. Support remote unlock the door via app.

   Diagram showing a gateway device and a smartphone with the TTLock app interface. Text indicates the gateway is not included and must be purchased separately.

OPERATION FOR TTLOCK

Search on the App Store or Android store or scan the QR code provided to download TTLOCK and install it.

Please read this manual carefully before installation and keep it properly. Please refer to sales agents and professionals for information not included in this manual.

Diagrams showing QR codes for Google Play and the App Store.

Introduction

The App is a smart lock management software developed by Hangzhou Sciener Intelligent Control Technology Co., Ltd. It includes door locks, parking locks, safe locks, and more.

The App communicates with the lock via Bluetooth BLE and can unlock, lock, upgrade firmware, and read operation records. The Bluetooth key can also open the door lock through a watch.

The app supports Chinese, Traditional Chinese, English, Spanish, Portuguese, Russian, French, and Malay.

Contents

• 1. Registration and login
• 1.1 Security question settings
• 1.2 Login authentication
• 1.3 Ways of identifying
• 1.4 Login successful
• 2. Lock management
• 2.1 Lock adding
• 2.2 Lock upgrading
• 2.3 Error diagnosis and time calibration
• 2.4 Authorized administrator
• 3. Key management
• 3.1 Key management
• 3.2 Deadline warning
• 3.3 Search lock record
• 4. Passcode management
• 4.1 Permanent passcode
• 4.2 Time-limited passcode
• 4.3 One-time passcode
• 4.4 Clear code
• 4.5 Cyclic passcode
• 4.6 Custom passcode
• 4.7 Passcode sharing
• 4.8 Passcode management
• 5. Card management
• 6. Fingerprint management
• 7. Unlock via Bluetooth
• 8. Passage mode
• 9. Attendance management
• 9.1 Attendance setting
• 10. System setting
• 10.1 User management
• 10.2 Key groups management
• 10.3 Transfer admin rights
• 10.4 Lock recycling station
• 10.5 Customer service
• 10.6 About

1.1 Security question settings

You will be taken to the security question settings page when registration is successful. When logging in on a new device, the user can authenticate himself by answering the above questions.

Diagrams showing the security question settings interface, allowing users to choose questions and input answers.

1.2 Login authentication

Log in with your mobile phone number or email account on the login page. The mobile phone number is automatically recognized by the system, and you do not need to input the country code.

If you have forgotten your password, you can go to the password reset page. When resetting the password, you can receive a verification code from your mobile phone and email address.

Diagrams showing the login interface, password retrieval, and a prompt for verification when logging in on a new device.

1.3 Ways of identifying

There are two ways of security verification: obtaining a verification code via the account number, or answering security questions.

If the current account is set to "answer the question" verification, then when a new device is logged in, there will be an "answer question verification" option.

Diagrams illustrating verification by code and verification by answering questions.

1.4 Login successful

The first time you use the lock app, if there is no lock or key data in the account, the home page will display a button to add the lock. If there is already a lock or key in the account, the lock information will be displayed.

Diagrams showing the app interface before and after adding a lock.

2. Lock management

The lock must be added to the app before it can be used. Adding a lock refers to the initialization of the lock by communicating with it via Bluetooth. Please stand beside the lock. Once the lock is added successfully, you can manage the lock with the app, including sending a key, sending a password, and so on.

When the lock is added, the adder becomes the administrator of the lock. At the same time, the lock cannot enter the setup mode by touching the keyboard. This lock can only be re-added after the current administrator has deleted the lock. The operation of deleting the lock needs to be done by Bluetooth beside the lock.

2.1 Lock adding

The App supports multiple types of locks, including door locks, padlocks, safe locks, smart lock cylinders, parking locks, and bicycle locks. When adding a device, you must first select the lock type.

The lock needs to be added to the app after entering the setting mode. A lock that has not been added will enter the setting mode as long as the lock keyboard is touched. The lock that has been added needs to be deleted from the App first.

Diagrams showing the process of adding a lock, including data uploading and naming the lock.

2.2 Lock upgrading

Users can upgrade the lock hardware on the APP. The upgrade needs to be done via Bluetooth next to the lock. When the upgrade is successful, the original key, password, IC card, and fingerprint can continue to be used.

Diagrams showing the lock upgrading process with a progress indicator.

2.3 Error diagnosis and time calibration

Error diagnosis aims to help analyze system problems. It needs to be done via Bluetooth beside the lock. If there is a gateway, the clock will be calibrated first through the gateway. If there is no gateway, it needs to be calibrated by the mobile phone's Bluetooth.

Diagrams showing the troubleshooting and time calibration interface.

2.4 Authorized administrator

Only the administrator can authorize the key. When the authorization is successful, the authorized key is consistent with the administrator's interface. The administrator can send keys to others, send passwords, and more.

Diagram showing the authorized administrator interface.

3. Key management

After the administrator successfully adds the lock, they own the highest administrative rights to the lock. They can send keys to others. Meanwhile, they can manage keys that are about to expire.

Diagrams illustrating key management features like sending e-keys, time-limited keys, and permanent keys.

3.1 Key management

The manager can delete e-keys, reset e-keys, send, and adjust e-keys. Meanwhile, they can search the lock record.

Diagrams showing the key management interface with options to send, clear, and restore keys.

3.2 Deadline warning

The system will show two colors for deadline warnings. Yellow means close to expiring, and red means it has expired.

Diagrams showing expiring and expired keys.

3.3 Search lock record

The administrator can query the unlock record of each key.

Diagram showing the lock record interface with unlock history.

4. Passcode management

Click the type of lock to show the time-limited e-key, one-time e-key, and permanent e-key. Time-limited e-key: The e-key is valid for the specified time. Permanent e-key: The e-key can be used permanently. One-time e-key: The e-key will be automatically deleted once it has been used.

Diagrams showing different types of passcodes and the option to generate a passcode.

4.1 Permanent passcode

The permanent passcode must be used within 24 hours after it is generated, otherwise, it will automatically expire.

4.2 Time-limited passcode

The time-limited passcode can have an expiration date, which is a minimum of one hour and a maximum of three years. If the validity period is within one year, the time can be accurate to the hour; if the validity period is more than one year, the accuracy is monthly. When the time-limited passcode is valid, it should be used within 24 hours, otherwise, it will automatically expire.

4.3 One-time passcode

One-time passcode can only be used for one time, and which is available for 6 hours.

4.4 Clear code

Clear code is used to delete all the passcodes the lock has set, and which is available for 24 hours.

4.5 Cyclic passcode

The cyclic password can be reused within a specified time period, including daily type, weekday type, weekend type, and more.

Diagram showing cyclic passcode settings with options for working days.

4.6 Custom passcode

Users can set any passcodes and validity period they want.

4.7 Passcode sharing

The system adds new communication ways of Facebook Messenger and WhatsApp to help users share the passcode.

Diagram showing passcode sharing options via various messaging apps.

4.8 Passcode management

All generated passcodes can be viewed and managed in the password management module. This includes the right of changing the password, deleting the password, resetting the password, and unlocking the password.

Diagrams showing passcode management interface.

5. Card management

You need to add the IC card first. The whole process needs to be done via the app beside the lock. The validity period of the IC card can be set, either permanent or time-limited.

Diagrams showing IC card adding and management.

All IC cards can be queried and managed through the IC card management module. The remote card issuance function is displayed in the case of a gateway. If there is no gateway, the item is hidden.

6. Fingerprint management

Fingerprint management is similar to IC card management. After adding a fingerprint, you can use the fingerprint to unlock the door.

7. Unlock via Bluetooth

App users can unlock the door via Bluetooth and also can send the Bluetooth e-key to anyone.

• Unlock by APP: Click the round button at the top of the page to unlock the door. Since the Bluetooth signal has a certain coverage, please use the APP within the certain area.

Diagram showing the unlock by APP feature.

8. Passage mode

In the main interface of the app, select the passage mode in the settings, and the date of the passage mode can be set, and the start time and end time of the passage mode can also be set.

After the passage mode is activated, everyone can directly unlock the door without any access permission. The passage mode can be turned off by clicking again.

Diagrams showing the passage mode settings.

9. Attendance management

The APP is access control, which can be used for company attendance management. The app contains functions of employee management, attendance statistics, and so on.

All 3.0 door locks have attendance functions. The normal door lock attendance function is turned off by default. The user can turn it on or off in the lock settings.

Diagrams showing user management and attendance statistics within the app.

Attendance Statistics:

You can check the daily attendance of all staff. The records can be sorted according to the time clocked. Late, leave early, and no clock-in can be identified in three different colors.

Check Attendance:

Select an employee to check the attendance of the employee for each month. Slide left and right to switch months. At the bottom of the page, there are statistics of the number of late, leave early, and no clock-in for the current month.

Set Attribute:

The attendance function has a number of attributes that can be set, including company name, department, working hours, workdays, and holidays.

9.1 Attendance setting

• Working Hours Setting: Set the time of on or off duty. Judging late and leave early is based on these two data.
• Workdays Setting: Set which days of the week are workdays. There are two ways to set it up: customization and one-two-day weekend. Customization means you can optionally set which days of the week are workdays. One-two-day weekend means that a one-day weekend and a two-day weekend rotate weekly.
• Holidays Setting: Set which days in the year are holidays. For example, if one workday was set to be a holiday, and you do not clock in that day, it will not be treated as no clock-in.

10. System setting

In the system settings, it includes touch unlock switch, group management, gateway management, security settings, reminder, transfer smart lock, and so on. Touch unlock setting determines whether you can open the door by touching the lock.

10.1 User management

The user name and phone number can be seen in the user list.

10.2 Key groups management

In the case of a large number of keys, you can use the group management module.

Diagram showing group management.

10.3 Transfer admin rights

The administrator can transfer the lock to other users or to the apartment (Room Master user). Only the account that manages the lock has the right to transfer the lock.

After inputting the account, you will receive a verification code. Filling in the correct number will complete the transfer successfully. The account of the apartment transfer recipient must be the administrator account.

Diagrams showing the process of transferring admin rights.

10.4 Lock recycling station

If the lock is damaged and cannot be deleted, the lock can be deleted by moving it into the recycling station.

The lock moved into the recycling station will not be restored.

10.5 Customer service

The user can consult and give feedback through the AI customer service.

Diagram showing the customer service interface with options for feedback and contact information.

10.6 About

In this module, you can check the app version number.