Yealink CTP18 Collaboration Touch Panel User Guide

About This Guide

Thank you for choosing Yealink Collaboration Touch Panel (CTP18), which is mainly used to control Yealink MeetingBar A20/A30. This guide helps you quickly use your new touch panel. Firstly, verify with your system administrator that the IP network is ready for device configuration. Also, be sure to read the Quick Start Guide in the product package.

Product Terminology Used in this Guide

Use the following information to help you understand how this guide sometimes refers to Yealink products.

Related Documentations

You can find the following types of documents from each product support page on Yealink Support:

• Quick Start Guide: This guide describes the contents of your package and how to assemble the device or touch panel. This guide is also included in your device package.

Getting Started

This chapter aims to make you familiar with the touch panel.

Hardware of CTP18

The CTP18 features the following hardware components:

Powering on the Touch Panel

CTP18 will be automatically powered on after connected to the PoE.

Pairing the Touch Panel with a Device

The CTP18 touch panel pairs with the MeetingBar A20/A30 device over your Microsoft online account.

Before you begin

Make sure that CTP18 and the MeetingBar A20/A30 are in the same LAN.

Procedure

1. Sign in the same Microsoft online account on the touch panel and the device.
2. Select a device on the touch panel to start pairing. The device displays the PIN code.
3. Enter the PIN code on the touch panel; the touch panel will pair with the device automatically.

Related tasks

• Signing into Your Touch Panel

Related information

• Resetting Pairing or Unpairing the Device

The Home Screen

After pairing successfully, the touch panel idle screen is shown as below:

Waking the System

Procedure

Tap the touch panel screen to wake up the device.

? Note: If your monitor has CEC, the device wakes up automatically when you are near the device.

Signing into Microsoft Teams

You can sign into the touch panel with your Microsoft online account.

• Signing into Your Touch Panel
• Signing out of Your Teams Touch Panel

Signing into Your Touch Panel

You can sign into your Microsoft online account directly on your touch panel or via a web sign-in, which includes your sign-in address and password.

About this task

Contact your system administrator to get your sign-in account.

• Signing into Microsoft Teams on Your Touch Panel
• Signing into Microsoft Teams via Web Sign-in

Signing into Microsoft Teams on Your Touch Panel

Procedure

1. Tap Sign in. You will be connected to the Company Portal automatically.
2. Enter your user credentials.
3. After the touch panel signs in successfully, tap Got it.

Signing into Microsoft Teams via Web Sign-in

Procedure

1. Tap Sign in. You will be connected to the Company Portal automatically.
2. Tap Sign in from another device from the Sign in screen.
3. Go to https://microsoft.com/devicelogin on your computer.
4. Enter the code shown on your touch panel and select Next.
5. Enter your user credentials or select the desired account to sign in.

A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.

Signing out of Your Teams Touch Panel

After you sign out of your account, you cannot control the device.

Procedure

1. Tap More > Settings > Sign out.
2. Tap OK.

Controlling the Device with CTP18

You can control and manage aspects of your paired device with Yealink CTP18.

• Meeting
• Camera Settings
• Teams Device Settings

Meeting

Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization. You can initiate meetings, view scheduled meetings, join meetings, and manage meetings.

• Creating a Meeting
• Joining a Meeting
• Managing a Meeting
• Turning on Live Captions
• Recording a Meeting
• Sharing Whiteboard
• Raising Hand
• Leaving a Meeting

Creating a Meeting

When you register a Teams account, you can initiate a meet now conference at any time, without any reservation.

Procedure

1. Do one of the following:
   • Tap Meet now.
   • Tap More > Meet now.
2. Enter the participant account information to search and then select the desired participant.
3. Tap Start meeting.

Joining a Meeting

• One-touch Join
• Call Meeting Number Join
• Proximity Join

One-touch Join

You can join a Teams meeting scheduled on the Teams phone, the Teams client, or the Outlook.

Procedure

Select the desired scheduled meeting and tap Join to join the scheduled meeting.

Call Meeting Number Join

You can join the meeting by calling a meeting number.

Before you begin

The calling plan has been configured for your Teams account.

Procedure

1. Do one of the following:
   • Tap Dial pad.
   • Tap More > Dial pad.
2. Enter the meeting number and dial out.

Proximity Join

You can move a Teams meeting on your mobile phone or laptop to the nearby device by the option of Add a room.

Before you begin

Make sure the Bluetooth mode is activated and More > Proximity join is enabled.

Procedure

1. Before starting a meeting, do one of the following:
   • On the mobile phone: go to Join now > Join and add a room and select the desired device.
   • On the laptop: select Room audio (suggested) > Join now.
2. During a meeting, go to [more options] > Add a room and select the desired device on the mobile phone.

Related tasks

• Activating or Deactivating the Bluetooth Mode

Managing a Meeting

You can manage meetings in the following ways:

• Adding Participants
• Removing a Participant
• Managing Audio
• Managing Video

Adding Participants

Before you begin

To use the dialpad to add a participant, make sure the calling plan has been configured for your Teams account.

Procedure

During the meeting, do one of the following:

• Enter the participant account information in Invite someone field at the top to search and then add the participant.
• Tap [dial pad icon] > Dial pad. Dial out a number to add the participant.

Removing a Participant

You can remove participants, and the meeting continues.

Procedure

Select the desired participant and tap Remove from meeting to remove the participant.

Managing Audio

• Muting/Unmuting the Microphone
• Muting a Participant
• Adjusting the Volume

Muting/Unmuting the Microphone

You can mute/unmute the microphone during the meeting.

Procedure

Tap [mic control] to mute/unmute the microphone.

Muting a Participant

You can mute a participant as needed.

Procedure

1. Select the desired participant.
2. Tap Mute participant.

Adjusting the Volume

You can adjust the speaker volume.

Procedure

Tap [volume control] to adjust volume.

Managing Video

• Turning off/on the Local Camera
• Turning off/on Incoming Video

Turning off/on the Local Camera

You can turn off/on your camera during the meeting.

Procedure

Tap [camera control] to turn the camera off or on.

Turning off/on Incoming Video

Procedure

1. Tap [more options] > Turn off incoming video to stop streaming the participant's video.
2. To view the participant's video, tap [more options] > Turn on incoming video.

Turning on Live Captions

If you enable the live caption feature, the device will add real-time captions to your meeting.

Procedure

During the meeting, tap [more options] > Turn on live captions. Live captions are displayed on the display screen.

Recording a Meeting

Any Teams meeting can be recorded to capture audio and video. The recording happens in the cloud, and it is saved so you can share it securely across your organization.

About this task

? Note: Whiteboards are not currently captured in meeting recordings.

Procedure

During a meeting with more than two people, tap [more options] > Start recording to record a meeting. To stop recording, tap [more options] > Stop recording.

Sharing Whiteboard

Whiteboard integration in Microsoft Teams meetings is powered by whiteboard for the web, which lets participants of Teams meetings collaborate together on a shared digital canvas. You can share a whiteboard to make it available to all participants in a Teams meeting.

• Introduction of the Whiteboard
• Viewing the Whiteboard

Introduction of the Whiteboard

Procedure

Introduction of the whiteboard is as below:

Viewing the Whiteboard

Procedure

During the meeting, tap [more options] > Share Whiteboard.

? Note: You can use the whiteboard to share content if the device is connected to a touch display device.

Raising Hand

Everyone in the meeting can raise hands to apply for speaking.

Procedure

During the meeting, tap [more options] > Raise hand.

Leaving a Meeting

Procedure

Tap [end call]. Other participants remain connected.

Camera Settings

• Controlling Camera Position
• Configuring the Exposure Settings
• Configuring the White Balance Setting
• Adjusting Display Image of the Camera
• Enabling Auto-framing for Camera
• Enabling Speaker-tracking for Camera
• Adjusting Hangup Mode and Camera Pan Direction
• Resetting the Camera

Controlling Camera Position

Procedure

1. Go to More > Settings > Device Settings > Control.
2. Do one of the following:
   • Tap [zoom control] to control camera zoom out/in.
   • Tap the arrow keys [pan/tilt control] to pan/tilt the camera.
   • Tap Reset [reset icon] to reset the position for camera.

Configuring the Exposure Settings

Procedure

1. Go to More > Settings > Device Settings > Exposure Settings.
2. Select the desired mode from the Exposure Mode field.

For MeetingBar A20:

• If you select Auto Exposure: Select the desired value from the Exposure Compensation, Flicker, Gain Limit, Wide Dynamic Range, Metering fields respectively.
• If you select Manual Exposure: Select the desired value from the Gain Limit, Wide Dynamic Range, Shutter fields respectively.
• If you select Shutter Priority: Select the desired value from the Exposure Compensation, Gain Limit, Wide Dynamic Range, Metering, Shutter fields respectively.
• If you select Brightness Priority: Select the desired value from the Flicker, Wide Dynamic Range, Metering, Brightness fields respectively.

For MeetingBar A30:

• If you select Auto Exposure: Select the desired value from the Flicker field respectively.
• If you select Manual Exposure: Select the desired value from the Shutter, Brightness fields respectively.
• If you select Shutter Priority: Select the desired value from the Shutter field respectively.
• If you select Brightness Priority: Select the desired value from the Brightness field respectively.

Configuring the White Balance Setting

Procedure

1. Go to More > Settings > Device Settings > White Balance Setting.
2. Select the desired value from the White Balance Mode field and tap OK.
   • Auto (default): Calculates the best white balance setting based on lighting conditions in the room.
   • Indoor
   • Outdoor
   • One push (MeetingBar A20)
   • ATW (MeetingBar A20): Automatically adjusts the white balance according to the picture taken by the camera.
   • Manual Setting (MeetingBar A20): Manually adjust the color temperature in the Temperature field.
   • Incandescent (MeetingBar A30)
   • Fluorescent (MeetingBar A30)
   • Cloudy Daylight (MeetingBar A30)

Adjusting Display Image of the Camera

Procedure

1. Go to More > Settings > Device Settings > Graphics.
2. Select the desired mode from the Display Mode field.
   • High Definition
   • Standard
   • Mild
   • Custom: Adjust the Saturation, Sharpness, Brightness (MeetingBar A20), and Contrast (MeetingBar A20) respectively, and select the desired mode from the Noise Reduction(2D) field.

Enabling Auto-framing for Camera

Auto-framing is based on face detection, providing real-time detection and position tracking on all faces in the conference room. All participants are covered, and the camera adjusts automatically based on the number of participants and position changes.

About this task

When the auto-framing feature is enabled, you cannot control the camera position.

Procedure

1. Go to More > Settings > Device Settings > Others.
2. Tap Auto Framing.

Enabling Speaker-tracking for Camera

Speaker-tracking is based on auto-framing and automatically focuses on the speaker in the meeting.

Procedure

1. Go to More > Settings > Device Settings > Others.
2. Tap Speaker Tracking.

? Note: When you turn on voice-tracking, auto-framing will turn on automatically.

Adjusting Hangup Mode and Camera Pan Direction

Procedure

1. Go to More > Settings > Device Settings > Others.
2. Turn on Hangup Mode (MeetingBar A20). This mode is applicable when you install the camera upside down.
3. Select the desired value from the Camera Pan Direction field. If you select Reversed, the camera pan direction will be reversed when pressing the left and right navigation keys on the remote control.

Resetting the Camera

You can reset the camera to factory defaults.

Procedure

1. Go to More > Settings > Device Settings > Others.
2. Tap Reset Camera.
3. Tap OK to reset the camera.

Teams Device Settings

• Changing the Time
• Audio Settings
• Wireless Microphone
• Bluetooth
• Wireless Network
• Accessibility Features

Changing the Time

The backlight brightness automatically changes after the device has been idle for a specified time.

About this task

You can change the time in the following settings:

• Backlight Time: The delay time to change the brightness of the LCD screen when the device is inactive. Backlight time includes the following settings: 15s, 30s, 1min, 2min, 5min, 10min, 30min, 45min or 1h. Backlight is turned off when the device is inactive after the designated time.

Procedure

1. Go to More > Settings > Device Settings > Display.
2. Select the desired time from the Backlight Time field.
3. Tap OK.

Audio Settings

You can connect additional audio devices and choose the way of audio input and output.

? Note: It is only applicable to MeetingBar A30.

• Setting Audio Input/Output Device

Setting Audio Input/Output Device

Procedure

Go to More > Settings > Device Settings > Audio Input/Outout Device and choose one of the following:

• Auto
• Built-in Microphone/Speaker
• Line In/Out

Wireless Microphone

You can connect the device with wireless microphones.

• Connecting the Wireless Microphone

Connecting the Wireless Microphone

Before you begin

Make sure the DD10 DECT Dongle is connected to the device.

Procedure

1. Go to More > Settings > Device Settings > Wireless Microphone.
2. Tap New Mic-Wireless.
3. Place the MIC on the charger and long press Mute key for 5s into phone registration.

? Note: You can connect up to 4 CPW90 (wireless expansion mic). To ensure the stability of the device, we recommend that you connect 2 CPW90.

Bluetooth

The Teams device supports Bluetooth.

• Activating or Deactivating the Bluetooth Mode
• Enabling/Disabling Your Device Discovery
• Disconnecting the Bluetooth Device

Activating or Deactivating the Bluetooth Mode

You need to activate Bluetooth mode to use the Bluetooth feature and you can deactivate the Bluetooth mode when you no longer use a Bluetooth device.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.
2. Turn on/off Bluetooth.

Enabling/Disabling Your Device Discovery

You can enable/disable this feature to allow/disallow your device to be discovered by other Bluetooth devices.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.
2. Turn on/off Open Discover.

Disconnecting the Bluetooth Device

You can disconnect the Bluetooth device from your device. After the Bluetooth device is disconnected, it stays in the paired devices list, so that you can easily connect it to your device next time.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.
2. Select the connected Bluetooth device. It prompts if you are sure to disconnect.
3. Tap OK.

Wireless Network

The Teams device supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the device to the wireless network.

• Activating or Deactivating the Wi-Fi Mode
• Connecting to the Wireless Network
• Viewing the Wireless Network Information
• Disconnecting the Wireless Network Connection

Activating or Deactivating the Wi-Fi Mode

You can activate the Wi-Fi mode if you need to connect your device to the wireless work or deactivate the Wi-Fi mode when you need to connect your device to the wired network.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).
2. Turn on/off Wi-Fi.

Connecting to the Wireless Network

There are two ways to connect the device to the wireless network:

• Connecting to an Available Wireless Network Manually
• Adding a Wireless Network manually

Connecting to an Available Wireless Network Manually

Before you begin

Get the password of the wireless network from your system administrator. Make sure that the Wi-Fi mode is activated.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).
2. Tap [scan icon] > Scan to search the available wireless network.
3. Select the desired wireless network.
4. If the network is secure, enter its password.
5. Tap CONNECT.

Related tasks

• Activating or Deactivating the Wi-Fi Mode

Adding a Wireless Network manually

If your gateway/router has SSID broadcast disabled, it might not appear in the scanning results. In that case, you must manually add a wireless network.

Before you begin

Make sure Wi-Fi Mode is activated.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).
2. Tap [add icon] > Add.
3. Enter the SSID and then select a security mode from the Security drop-down menu:
   • If you select None, tap Save.
   • If you select WEP or WPA/WPA2-PSK, enter the password and then tap Save.
   • If you select 802.1x EAP, select the desired EAP method and Phase-2 authentication, enter the desired values in the Identity, Anonymous identity, and Password fields and then tap Save.
   If you enable Show advanced options, select a desired value in the Proxy field; and if you select Manual, enter the information about the proxy server in the corresponding fields.

Viewing the Wireless Network Information

After connecting to the wireless network, you can view the wireless network information (such as wireless status, link speed, security, IP address, signal strength, and so on.)

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).
2. Select the connected wireless network.

Disconnecting the Wireless Network Connection

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).
2. Select the connected wireless network.
3. Tap FORGET [forget icon].

The wireless network is disconnected. You can tap it again to connect.

Accessibility Features

The device includes a number of features to accommodate vision-impaired users.

• Large Text
• High Contrast Mode
• Color Correction

Large Text

You can change the displayed text size.

Procedure

1. Go to Settings > Device Settings > Accessibility.
2. Turn on Large Text.

High Contrast Mode

You can change contrast if any difficulties in reading text on the screen.

Procedure

1. Go to Settings > Device Settings > Accessibility.
2. Turn on High Contrast Mode.

Color Correction

You can change color mode if any difficulties in color recognition.

Procedure

1. Go to Settings > Device Settings > Accessibility.
2. Select the desired value from the Color Correction field.
   • Off
   • Deuteranomaly (red-green)
   • Protanomaly (red-green)
   • Tritanomaly (blue-yellow)
3. Tap OK.

Resetting Pairing or Unpairing the Device

The CTP18 provides reset pairing and unpair the device feature. You can re-pair other devices or cancel the current pairing.

• Resetting Pairing
• Unpairing the Device

Resetting Pairing

You can reset pairing if you want to pair other devices.

Procedure

1. Go to More > Settings > Device pairing.
2. Tap Reset paring.

Unpairing the Device

You can unpair the device if you don't use the CTP18 any longer.

Procedure

1. Go to More > Settings > Device pairing.
2. Tap Unpair devices. It prompts if you are sure to unpair.
3. Tap OK.

Getting More Information About Microsoft Teams

This topic provides you to view more information about Microsoft Teams. If you encounter problems when using the Teams device, you can send feedback to Microsoft.

• Viewing More Information About Microsoft Teams
• Company Portal
• Sending Feedback

Viewing More Information About Microsoft Teams

You can view more information about Microsoft Teams such as the version, calling version, and the details of Privacy & Cookies, Microsoft Software License Terms, and Third-party Notices.

Procedure

Go to Settings > About. You can select Privacy & Cookies, Terms of Use, or Third Party Software Notices and Information to view the details.

Company Portal

Microsoft Intune helps organizations manage access to corporate apps, data, and resources. Company Portal is the app that lets you, as an employee of your company, securely access those resources. Before you can use this app, make sure your IT admin has set up your work account and have a subscription to Microsoft Intune.

Company Portal helps simplify the tasks you need to do for work:

• Enroll your device to access corporate resources, including Office, email, and OneDrive for Business
• Sign into corporate resources with company-issued certificates
• Reduce the number of times you need to sign into corporate resources with single sign-on
• Browse and install approved business apps from your IT department or the Microsoft Store for Business
• View and manage your enrolled devices and wipe them if they get lost or stolen
• Get help directly from your IT department through the available contact information

? Note: Every organization has different access requirements and will use Intune in ways that they determine will best manage their information. Some functionality might be unavailable in certain countries. If you have questions about how this app is being used within your organization, contact your company's IT administrator.

Sending Feedback

If you encounter problems while using the Teams device, please feel free to send feedback to let us know.

Procedure

1. Go to More > Feedback or More > Settings > Report an issue.
2. Select a desired report type in the Type field.
3. Enter the alias (your email address).
4. Select a desired type of issue and then enter the issue title.
5. Tap SEND [send icon].

Maintaining the Touch Panel

When the touch panel cannot be operated properly, you can have several options to keep your device running properly.

• Rebooting the Touch Panel
• Viewing the Touch Panel Status
• Resetting the Touch Panel

Rebooting the Touch Panel

If you encounter issues, you can try rebooting your touch panel.

Procedure

1. Go to More > Settings > Device settings > Reboot.
2. Tap Reboot phone. It prompts if you are sure to reboot the phone.
3. Tap OK.

? Note: The device and the touch panel will reboot together.

Viewing the Touch Panel Status

Your system administrator may ask you to view the touch panel status such as network, MAC, firmware, Partner APP version, Company Portal version, and Teams version.

Procedure

1. Go to More > Settings > Device settings > About.
2. Select Touch Console.

Resetting the Touch Panel

You can reset the touch panel to factory settings.

Procedure

1. Go to More > Settings > Device settings > Debug (default password: 0000).
2. Select Touch Console.
3. Tap Reset to Factory Settings. It prompts if you are sure to reset to factory default.

Troubleshooting

If you are having issues with your touch panel, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.

• Why the CTP18 cannot sign in?
• Why the CTP18 cannot find the device?
• Checking the IP address of touch panel

Why the CTP18 cannot sign in?

Make sure your CTP18 is powered by the PoE adapter, but not the device.

Why the CTP18 cannot find the device?

Make sure that CTP18 and MeetingBar A20/A30 are in the same LAN.

Checking the IP address of touch panel

Procedure

1. Go to More > Settings > Device settings > About.
2. Tap Touch Console.