AIPHONE IXG Portal
Aiphone Reseller Registration Form - Aiphone
User Guide for AIPHONE models including: IXG Series, IXG Series IP Multi Tenant Video Intercom, IP Multi Tenant Video Intercom, Tenant Video Intercom, Video Intercom, Intercom
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IX | IXG Series IP Video Intercom System - Aiphone
For additional information and assistance, please contact our IXG Account Support Team aiphoneapp@aiphone.com | 206-489-4177. 08/24. Status of Apps. The Status ...
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DocumentDocumentIXG SERIES IP Multi-Tenant Video Intercom Aiphone IXG Portal Management Guide IX-DV Table of Contents Logging in and Account Management Page 2 Logging into the Aiphone IXG Portal Page 3 Account Information Page 3 Selecting a Site Activating a Service Plan Page 4 Mobile App Summary Page 4-6 Service Plan - Creating an Advanced Payment plan or inputting a Reference Code Page 7 Changing a Service Plan General Site Management Page 8 Site Information Page 8 Building Information Page 9 Unit Information Page 9 Station Information Page 10 Status of Apps and Payment History 08/24 Aiphone IXG Portal Guide Introduction This guide covers the Aiphone IXG Portal, which is used to set up and manage IXG Series accounts. The IXG Series account is responsible for activating and managing mobile apps, managing payments, and checking the status of mobile app gateways and sites. Hand Icon Look for the Hand Icon to indicate where to click to select or save a setting. Getting Started The Admin and Property Manager IDs (Cloud Server ID) referenced in this guide will need to be created through the IXG Support Tool software. The settings created in the IXG Support Tool software will also need to be uploaded to the cloud server prior to accessing the IXG Customer Portal. Please refer to the IXG Series Quick Start Guide for information on this process. https://www.aiphone.com/IXG-Series-QuickStartGuide The Aiphone IXG Portal utilizes Paypal® for payment management. An active Paypal account or a credit card will be needed to complete the registration process when using the Advanced Payment Service method. If a tax exemption will be required for the account, the Tax Exemption registration form will need to be completed. This form will require a valid Tax Exemption Certificate along with general company information for the account manager. Processing of the tax exemption registration form can take up to five business days. Logging into the Aiphone IXG Portal Browse to https://portal.ixg.aiphone-app.net. Enter the Cloud Server ID and password for the site's Mobile App Service plan, then click Login . Use the Forgot Password? link to recover the password for the Admin or Property Manager account. The form will require either the Cloud Server ID or email associated with this account. The password recovery form will be sent to the email that is currently linked to the site. 2 Account Information To view or edit the current IXG Cloud Server Account Information, including contact information, or to request a tax exemption, click on the Cloud Server ID in the top right corner and select Account Information. If this is the first login for an Installer or Property Manager account, the portal will navigate automatically to this page. User Click Edit to update or change the fields for the Company Address, or to change the email linked to the account. On that page, click Save or the appropriate change buttons to apply any updates. To access the Tax Exemption request form, click Request an Exemption . This will open the form in a new browser window. Example User User email@sample.com 159 3rd Ave W 5551234567 Click on Request an exemption to be taken to the Tax exemption registration form. A valid Tax Exemption Certificate will need to be provided in pdf form. Please allow up to five business days for processing before proceeding. Select Site To navigate back to the site list, click either the Aiphone logo in the corner or Site List . Select the site that is being set up or modified by clicking on the Site Name. This will bring up the Site Information page for that site. 3 IXG Portal Management Guide Activating and Managing an IXG Service Plan The following sections cover the steps for activating IXG mobile account licenses and managing their payment plans. Mobile App Summary To view the current service plan and the service plan for the next billing period, select Mobile App Summary in the left-hand menu. To make changes to an existing IXG mobile account or set up a new IXG mobile account, click Change Service to navigate to the Service Plan page. Service Plan The Service Plan page displays the current number of tenants that are linked to a Mobile app service plan on the site. The mobile app service can be set up or updated by selecting either Advanced Payment Service (monthly, yearly, or life time licenses) or Reference Code Service, then click Next . If a Reference Code needs to be applied, it must be added prior to using Advanced Payment Service. 4 Activating and Managing an IXG Service Plan (continued) Reference Code Service The Reference Code Service allows the input of a reference code to activate a set number of mobile account licenses. These codes are typically obtained by purchasing the IXG-APP product, which provides a license for a designated number of units. Reference codes are always a lifetime license and take effect immediately. Input the reference code in the Reference Code box and click Next to review the Service Plan. TAQS-JSN2-ASM1-V676 After inputting the reference code, the number of prepaid mobile app licenses will be displayed. Check the service plan and click Next to review and confirm the Service Summary. $_____ 5 IXG Portal Management Guide Activating and Managing an IXG Service Plan (continued) Advanced Payment Service The Advanced Payment Service page is used to set up a mobile app service plan when IXG-APP or another licensing code was not purchased in advance. This is used for sites both with and without master stations. In the Number of Mobile App Licenses field, input the total number of units with mobile apps, both with and without master stations, based on the Unit Information table above. Choose either Monthly, Yearly, or Life Time for a Billing Cycle, then click on the calendar icon by Start Date to designate when the mobile app service plan will begin. Once all fields are filled in, click Next to review and confirm the Service Summary. $_____ If only some app licenses need to be activated to start, the remaining licenses can be activated later using the Change Service process (page 7). When Life Time is selected for the Billing Cycle, the Start Date field will be unavailable. The App Service will start as soon as the Advanced Payment Service process is complete. The number of units with master stations is auto-detected and is based on settings configured in IXG Support Tool. Review Your Service The Review Your Service page displays a summary of the account that will be activated. Confirm that the information shown is correct, then click on the Terms and Condition link. Review the terms and conditions, then click on Close at the end. Check the box to the left of Terms and Condition, then click Confirm to proceed to the PayPal 6 Activating and Managing an IXG Service Plan (continued) Mobile App Summary - Changing the Service Plan The current service plan for an active IXG site can be reviewed in the Mobile App Summary. Auto renew can be toggled by clicking Enable or Disable . Click Change Service to confirm any changes made. $_____ On the Service Period page, select Current Service to adjust the number of active Mobile App Licenses without changing the selected Billing Cycle or Reference Code. Select Next Service to change the upcoming Billing Cycle to be a Monthly, Yearly, or Life Time plan. When updating the app licenses in the Current Service or Next Service pages, input the new total number of app licenses, not just the number being added. 7 IXG Portal Management Guide General Site Management This section covers the tools provided by the Aiphone IXG Portal to manage active sites. These include controls for viewing buildings and units that are part of the site, registering apps, and viewing payment history. Site Information The Site Information page displays general information of the site, including the site's address, the associated buildings that make up the site, and the MAC address for the site's IXGW-(T)GW gateway. To make changes to the Site Address fields, click Edit . To view a list of units within each building, click on the building under Building Name to open the Building Information page. XXXX Test System 123 Example Rd. Redmond WA 98052 00:00:00:00:00:00 Building Information The Building Information page lists the Unit Numbers and Unit Names associated with the selected building. Clicking on a Unit Name will open up the Unit Information page, where apps can be managed. Residential100 The information provided here and on the following pages (Unit Information and Station Information) is provided to the cloud via the IXG Support Tool through the Upload Settings to IXG Cloud Server section. 8 General Site Management Unit Information The Unit Information page includes a QR code that can be used to remotely connect or disconnect one of the mobile apps linked to this unit. It also lists the number of mobile apps that are available for the unit, and how many of those apps are currently in use (Registered) or not in use (Not Registered). Clicking on a specific station listing will open up the Station Information page, which displays specific functions available to that station. Scanning the QR code on this page with the IXG Mobile app allows a mobile device to connect to an unused mobile app listing, or to disconnect one that is already in use. This is useful if a mobile device is lost, or access to the IXG Support Tool is not possible. Station Information The Station Information page displays the address book of the selected mobile app. Also shown here is whether the app has access to the Door Release function for a specific door station. If a station is missing from the list, needs to be removed, or door release access needs to be adjusted, changes will need to be made through the IXG Support Tool. 9 IXG Portal Management Guide General Site Management Status of Apps The Status of Apps page displays the total number of units with registered mobile app accounts, and the total number of active apps in the system. A chart is also included for tracking the number of active app users over time. Payment History The Payment History page displays all payments to date. Only payments made using PayPal, either through Advanced Payment Service or adding to a Reference Code Service, will be displayed on this page. For additional information and assistance, please contact our IXG Account Support Team 08/24 aiphoneapp@aiphone.com | 206-489-4177 10