Major Appliance Limited Warranty

Important Information for Warranty Service

Please attach your receipt here. Proof of purchase is required to obtain warranty service.

When contacting the Customer eXperience Center, have the following information available:

• Name, address, and telephone number
• Model number and serial number
• A clear, detailed description of the problem
• Proof of purchase, including dealer or retailer name and address

How to Make a Claim

Before contacting Whirlpool to arrange service, some questions can be addressed without service by visiting the "Troubleshooting" section on the Whirlpool owner's website:

• For U.S. owners: https://www.whirlpool.com/owners
• For Canadian owners: https://www.whirlpool.ca/owners

All warranty service is provided exclusively by authorized Whirlpool Service Providers. For service, contact the Whirlpool Customer eXperience Center:

• In the U.S.A., call 1-866-698-2538.
• In Canada, call 1-800-807-6777.

If located outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine if another warranty applies.

What is Covered

Your sole and exclusive remedy under this limited warranty shall be product repair as provided herein. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased.

One (1) Year from the Date of Delivery of the Original Purchase (Parts and Labor Included)

Whirlpool Corporation or Whirlpool Canada, LP (hereafter “Whirlpool”) will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when this major appliance was purchased, or at its sole discretion, replace the product. In the event of product replacement, the appliance will be warranted for the remaining term of the original unit's warranty period.

Years Two (2) Through Five (5) from the Date of Delivery of the Original Purchase (Certain Component Parts and Labor Included)

Whirlpool will pay for factory-specified replacement parts and labor for the component parts listed below to correct non-cosmetic defects in materials or workmanship in these parts that prevent function of this major appliance and that existed when this major appliance was purchased:

What is Not Covered by this Limited Warranty

1. Commercial, non-residential, or multiple family use, or use inconsistent with the product instructions and manuals.
2. In-home instruction on how to use your product.
3. Repair to correct improper maintenance, installation not in accordance with installation instructions or electrical or plumbing codes, or repair of household electrical or plumbing systems.
4. Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation solutions, etc.).
5. Defects or damage resulting from accident, misuse, abuse, alteration, fire, floods, acts of God, or improper installation.
6. Damages, defects, or repairs caused by unauthorized servicers or use of non-genuine or third-party parts; however, use of unauthorized service providers or non-genuine or third-party parts will not void this warranty.
7. Cosmetic damage (e.g., scratches, dents, chips, and other damage to appliance finishes), unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days from date of delivery.
8. Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity, or exposure to chemicals).
9. Product pick-up or delivery. This product is intended for in-home repair (excludes countertop microwaves which must be packaged and shipped to a Whirlpool designated service company, at consumer's expense).
10. Travel or transportation expenses for service in remote locations where an authorized Whirlpool servicer is not available.
11. Repair, removal, or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim, decorative panels, flooring, cabinetry, islands, countertops, drywall) that interfere with servicing, removal, or replacement of the product.
12. Appliances with original, factory installed model/serial numbers removed, altered, or not easily determined.
13. Conversion of your product from natural gas or propane gas, or reversal of appliance doors.
14. Incidental or consequential damages (e.g., loss of food or medicine) resulting from appliance breakdown.

Disclaimer of Implied Warranties

Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you.

How State Law Applies

This warranty gives specific legal rights, and other rights may vary from state to state or province to province. Some states and provinces, such as California, do not allow for limitations on the date warranty coverage begins, so this limitation may not apply.