Whirlpool Major Appliance Limited Warranty
This document outlines the limited warranty provided by Whirlpool for major appliances. It details what is covered, how to make a claim, and what is not covered under the warranty. The warranty is valid in the United States and Canada and covers parts and labor for a specified period.
How to Make a Claim
Before contacting Whirlpool for service, please visit the troubleshooting section at whirlpool.com/owners for assistance. In Canada, visit whirlpool.ca/owners.
All warranty service is provided exclusively by authorized Whirlpool Service Providers. To initiate a claim, contact the Whirlpool Customer eXperience Center:
- In the U.S.A.: 1-866-698-2538
- In Canada: 1-800-807-6777
If you are located outside the 50 United States or Canada, contact your authorized Whirlpool dealer to determine warranty applicability.
Information required when calling the Customer eXperience Center:
- Name, address, and telephone number
- Model number and serial number
- A clear, detailed description of the problem
- Proof of purchase, including dealer or retailer name and address
What is Covered
Your sole and exclusive remedy under this limited warranty is product repair as provided herein. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased.
One (1) Year from Date of Original Purchase (Parts and Labor Included)
Whirlpool will pay for factory-specified replacement parts and labor to correct defects in materials or workmanship that existed when the appliance was purchased. At Whirlpool's discretion, the product may be replaced. If replaced, the appliance will be warranted for the remaining term of the original unit's warranty period.
Years Two (2) Through Five (5) from Date of Original Purchase (Certain Component Parts & Labor Included)
Whirlpool will pay for factory-specified replacement parts and labor for the component parts listed below to correct non-cosmetic defects in materials or workmanship that prevent the appliance from functioning and that existed when the appliance was purchased:
| French Door Bottom Mount Refrigerator | Side by Side Refrigerator |
|---|---|
| Sealed Refrigeration system (includes compressor, evaporator, condenser, dryer, and connecting tubing) |
Refer to the next page for details on what is not covered by this Limited Warranty.
What is Not Covered
- Commercial, non-residential, or multiple-family use, or use inconsistent with product instructions and manuals.
- In-home instruction on how to use the product.
- Repair to correct improper maintenance, installation not in accordance with installation instructions or electrical or plumbing codes, or repair of household electrical or plumbing systems.
- Consumable parts (e.g., light bulbs, batteries, air or water filters, preservation solutions, etc.).
- Defects or damage resulting from accident, misuse, abuse, alteration, fire, floods, acts of God, improper installation, or use with non-genuine Whirlpool parts or accessories.
- Repairs to correct product damage or defects caused by unauthorized service, alteration, or modification of the appliance.
- Cosmetic damage (e.g., scratches, dents, chips, and other damage to appliance finishes), unless such damage results from defects in materials and workmanship and is reported to Whirlpool within 30 days from the date of purchase.
- Discoloration, rust, or oxidation of surfaces resulting from caustic or corrosive environments (e.g., high salt concentrations, high moisture or humidity, or exposure to chemicals).
- Product pick-up or delivery. This product is intended for in-home repair (excludes countertop microwaves which must be packaged and shipped to a Whirlpool-designated service company at the consumer's expense).
- Travel or transportation expenses for service in remote locations where an authorized Whirlpool servicer is not available.
- Repair, removal, or reinstallation of inaccessible appliances or built-in fixtures (e.g., trim, decorative panels, flooring, cabinetry, islands, countertops, drywall) that interfere with servicing, removal, or replacement of the product.
- Appliances with original, factory-installed model/serial numbers removed, altered, or not easily determined.
- Conversion of your product from natural gas to propane gas or vice versa, or reversal of appliance doors.
- Incidental or consequential damages (e.g., loss of food or medicine) resulting from appliance breakdown.
Disclaimer of Implied Warranties
Implied warranties, including any implied warranty of merchantability or implied warranty of fitness for a particular purpose, are limited to ten years or the shortest period allowed by law. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you.
How State Law Applies
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state or province to province.
