kvm-tec master EASY: Full HD KVM Extender Over IP

Quick Installation and Troubleshooting Guide

Troubleshooting - First Aid

Follow these steps to diagnose and resolve common issues with your kvm-tec master EASY Extender.

No Power (No LED)

Check the power plugs.

Is the power supply okay?

Try another extender.
Contact kvm-tec support.

USB Not Functioning

Are USB devices connected correctly?

Is the USB cable connected to the PC on the local side?

Are USB devices connected directly to the PC?

Replace the USB cable from the PC to the Local Extender.
Check if the local and remote units have the same firmware.

If you have multiple devices, check which devices are defective by swapping units.
Contact kvm-tec support.

No Video

Check if all cables are plugged in correctly.

Check if the PC is sending a signal by connecting a monitor to the output on the local unit.

Check if DDC is set correctly (in the menu under item "O").

Check if both units have the correct firmware.
Contact kvm-tec support.

Video Error (Stripes in Image)

Check if all cables are plugged in correctly.

Check if the PC is sending a signal by connecting a monitor to the DVI out of the local unit.

Check if DDC is set correctly (in the menu under item "o").

Check if the local and remote units have the correct firmware.
If using switching systems, check if the network switch is set up correctly and has sufficient bandwidth.
Contact kvm-tec support.

General Support

Check if other units exhibit the same behavior.

Contact kvm-tec support.

Quick Installation Guide

Follow these steps for a quick installation of the masterEASY Single KVM Extender.

Connect the CON/Remote and the CPU/Local Unit to their respective 12V 1A power supplies.
Connect the USB cable to a USB port on your PC and connect the other end of the USB cable to the CPU/Local Unit. Connect keyboard and mouse to the CON/Remote Unit.
Connect the CPU/Local and the CON/Remote with a CAT5e/6/7 network cable (main link).
Connect the DVI cable to the PC's DVI port and the other end to the CPU Local Unit's DVI (PC-in) port. Then connect the monitor to the CON/Remote Unit using the DVI cable.
OPT: Connect PC Audio/out to Local Audio/in using the audio cable. Then connect Remote Audio/out to the microphone using the audio cable.
OPT: Connect Local Audio/out to PC Audio/in and Remote Audio/out to the microphone using the audio cable.
If using a switch: Connect all endpoints to the switch. Ensure all connections have a bandwidth of 1Gbit/sec. For video sharing, you need a Switch (Layer 3) that supports IGMP snooping.

HAVE FUN - Your kvm-tec Extender is now in use for many years (MTBF approx. 10 years).

Scope of Delivery

LOCAL/CPU Unit

1 x ME1 local (CPU)
1 x Power supply 12V 1A (EU-plug)
1 x DVI-DVI Cable 1.8m
1 x USB Cable 1.8m
1 x VGA-DVi Cable 1.8m (optional)
2 x Audio Cable 1.8 m (optional)
4 x Device feet

REMOTE/CON Unit

1 x ME2 remote (CON)
1 x Power supply 12V 1A (EU-plug)
4 x Device feet

Accessing the OSD Main Menu

To access the main menu, use the monitor and keyboard.

Ensure the extenders, monitors, and computers are powered on.
Press the Scroll Lock key five times quickly. The main menu and an overview of submenus will be displayed.
To enter a submenu, press the corresponding key.

Displaying Firmware Version

Ensure the main menu is open. Under 'A' - About, the currently installed firmware version of the remote (CON) and local (CPU) extenders is displayed.

Features

By pressing the 'F' key, you enter the Features Menu. Switching mode is set by default.

(S)tatus: Status Overview
(F)eatures: Features Overview
(D)DC/EDID: DDC Option
(L)ocal Settings: Local Settings
(R)emote Settings: Remote Settings
(U)pdate: Update Flash FW
(A)bout: About Overview
P: Point to Point Mode
M: Matrix Switching Mode
D: Freeze last image
E: USB Emulation Mode
S: USB Save Feature (Mass Storage / Webcam disabled)
X: Easy Manager
C: Diagnosis
U: Unlock Feature
I: IP Management

Hardware Configurations

FRONTBRIDGING HARDWARE: 2 SINGLE LOCAL + 1 X DUAL REMOTE

The "Status Menu" displays the current status of the extender connection, including connection information, video channel resolution, and USB status. Link status indicates if a connection is possible. "Connected" indicates if kvm data can currently be transferred. Video and USB indicate if data is currently being transferred.

System Status - DUAL (Frontbridge)

Parameter	Status
(S)tatus	(S)tatus
(F)eatures	(F)eatures
(D)DC/EDID	(D)DC/EDID
(L)ocal Settings	(L)ocal Settings
(R)emote Settings	(R)emote Settings
(U)pdate	(U)pdate
(A)bout	(A)bout
Link	1G Link Primary, Link Up [up/down arrows] 1G Link Secondary, Link Up
KVM Connection	Frontbridge, Frontbridge
Video	Resolution 1920x1080, EDID Elgato, DVI Primary (in use), Secondary
USB from PC	Active, USB Mode Emulation, USB 1.1
Embedded Audio Primary	Connected

BACKBRIDGING HARDWARE: 1 X DUAL LOCAL + 2 X SINGLE REMOTE

System Status - Backbridge

Parameter	Status
(S)tatus	(S)tatus
(F)eatures	(F)eatures
(D)DC/EDID	(D)DC/EDID
(L)ocal Settings	(L)ocal Settings
(R)emote Settings	(R)emote Settings
(U)pdate	(U)pdate
(A)bout	(A)bout
Link	1G Link Primary, Link Up [up/down arrow] Backbridge
KVM Connection	KVM Connection
Video	Resolution 1920x1080, EDID OMEN by HP 25, HDMI Primary
USB from PC	Active, USB Mode Transparent, USB 2.0
Embedded Audio Primary	Connected

Company Information & Support

kvm-tec

Austria: Gewerbepark Mitterfeld 1 A, 2523 Tattendorf, Austria, www.kvm-tec.com
ASIA: p +9173573 20204, sales.apac@kvm-tec.com, www.kvm-tec.com
CHINA: P +86 1360 122 8145, chinasales@kvm-tec.com, www.kvm-tec.com

IHSE

Germany: IHSE GmbH, Benzstr.1, 38094 Oberteuringen, Germany, www.ihse.com
USA: IHSE USA LLC, 1 Corp.Dr.Suite, Cranburry NJ 08512, USA, www.ihseusa.com
Asia: IHSE GMBH Asia, 158 Kallang Way, #07-13A, 349245 Singapore, www.ihse.com
China: IHSE China Co., Ltd, Room 814, Building 3, Kezhu Road, Guangzhou PRC, www.ihse.com.cn

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