User Manual for roborock models including: Q400RR01, 2AN2O-Q400RR01, 2AN2OQ400RR01, Q400RR, CDZ12RR, AED03LRR, Q7 Robot Vacuum and Mop Cleaner, Q7, Robot Vacuum and Mop Cleaner
Beijing Roborock Technology Co., Ltd. Q400RR01 2AN2O-Q400RR01 2AN2OQ400RR01 q400rr01
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DocumentDocumentRoborock Q7 Robot Vacuum and Mop User Manual Read this user manual with diagrams carefully before using this product and store it properly for future reference. 02 English 01 Français 11 Deutsch 20 Italiano 29 Español 38 Polski 47 Norsk 56 Svenska 65 English Contents 04 Safety Information 04 Battery and Charging 04 International Symbols Explanation 05 FCC IC Statement 06 Consignes de sécurité 06 Batterie et rechargement 06 Explication des symboles internationaux 07 Déclaration FCC/IC 08 Información de seguridad 08 Batería y carga 08 Explicación de símbolos internacionales 09 Declaración de FCC/IC Safety Information English · For use only with roborock CDZ12RR, AED03LRR. · Place the cords from other appliances out of the area to be cleaned. · Do not operate the vacuum in a room where an infant or child is sleeping. · Do not operate the vacuum in an area where there are lit candles or fragile objects on the floor to be cleaned. · Do not operate the vacuum in a room that has lit candles on furniture that the vacuum may accidentally hit or bump into. · Do not allow children to sit on the vacuum. Battery and Charging · Keep the charging dock away from heat (such as radiators). · Do not wipe the charging contacts with wet cloth or wet hands. · Turn the robot off and use original packaging for shipment. · If placing the robot into storage, charge it fully and turn if off before placing it in a cool dry place. Recharge it at least every three months to prevent the battery over discharging. International Symbols Explanation ~ ALTERNATING CURRENT symbol [symbol IEC 60417-5032 (2009-02)] DIRECT CURRENT symbol [symbol IEC 60417-5031 (2009-02)] 04 FCC IC Statement Product Name Product Model Compliance Statement Company Address Email Compliance Information Robotic Vacuum Cleaner with Charging Dock Robotic Vacuum Cleaner Model:Q400RR Dock Charger Model:CDZ12RR Auto-Empty Dock: AED03LRR This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to the following two conditions: (1) This device may not cause interference. (2) This device must accept any interference, including interference that may cause undesired operation of the device. Correspondence of the responsible party in USA Roborock Technology Co. 108 West 13th Street, Wilmington, Delaware 19801. support@roborock.com 05 Consignes de sécurité · Utilisez uniquement l'appareil avec le chargeur Roborock CDZ12RR, AED03LRR. · Placez les cordons des autres appareils hors de la zone à nettoyer. · N'utilisez pas l'aspirateur dans une pièce où dort un bébé ou un enfant. · N'utilisez pas l'aspirateur dans une zone avec des bougies allumées ou des objets fragiles sur le sol à aspirer. · N'utilisez pas l'aspirateur dans une pièce où des bougies allumées se trouvent sur des meubles que l'aspirateur pourrait bousculer ou heurter accidentellement. · Ne laissez pas les enfants s'asseoir sur l'aspirateur. Batterie et rechargement · Conservez la station de rechargement à l'écart des sources de chaleur (par ex. des radiateurs). · N'essuyez pas les broches de chargement avec un tissu humide ou si vos mains sont mains mouillées. · Éteignez le robot et utilisez l'emballage d'origine pour l'expédition. · Si vous rangez le robot, chargez-le complètement et éteignez-le avant de le placer dans un endroit frais et sec. Rechargezle au moins tous les trois mois pour éviter un déchargement excessif de la batterie. Explication des symboles internationaux ~ : symbole de COURANT ALTERNATIF [symbole IEC 60417-5032 (02/2009)] : symbole de COURANT CONTINU [symbole IEC 60417-5031 (02/2009)] 06 Déclaration FCC/IC Nom du produit Informations de conformité Robot aspirateur-laveur avec station de charge Modèle du produit : Modèle du robot aspirateur : Q400RR Modèle de la station de rechargement :CDZ12RR Station à vidage automatique, modèle : AED03LRR Déclaration de conformité Société Adresse E-mail Cet appareil est conforme à l'article 15 de la réglementation de la FCC. Son utilisation est soumise aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interférences nuisibles, et (2) cet appareil doit accepter toute interférence reçue, y compris toute interférence susceptible d'occasionner un fonctionnement non souhaité. L'émetteur/récepteur exempt de licence contenu dans le présent appareil est conforme aux CNR d'Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes : (1) L'appareil ne doit pas produire de brouillage; (2) L'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement. Coordonnées de la partie responsable aux USA Roborock Technology Co. 108 West 13th Street, Wilmington, Delaware 19801. support@roborock.com 07 Información de seguridad · Solo se puede usar con el cargador roborock CDZ12RR, AED03LRR. · Coloque los cables de otros electrodomésticos fuera del área para limpiar. · No ponga en funcionamiento la aspiradora en una habitación donde esté durmiendo un bebé o un niño. · No ponga en funcionamiento la aspiradora en un lugar donde haya velas encendidas u objetos frágiles en el piso que se va a limpiar. · No ponga en funcionamiento la aspiradora en una habitación que tenga velas encendidas en muebles que la aspiradora pueda tocar o chocar accidentalmente. · No permita que se sienten niños en la aspiradora. Batería y carga · Mantenga la base de carga lejos de fuentes de calor (como radiadores). · No limpie los contactos de carga con un trapo húmedo o con las manos mojadas. · Apague el robot y use el empaque original para el envío. · Si guarda el robot, cárguelo por completo y apáguelo antes de colocarlo en un lugar seco y fresco. Recárguelo, al menos, · cada tres meses para evitar la descarga excesiva de la batería. Explicación de símbolos internacionales ~: símbolo de CORRIENTE ALTERNA [símbolo IEC 60417-5032 (2009-02)] : símbolo de CORRIENTE CONTINUA [símbolo IEC 60417-5031 (2009-02)] 08 Declaración de FCC/IC Nombre del producto Modelo del producto Declaración de cumplimiento Empresa Dirección Correo electrónico Información de cumplimiento Aspiradora robótica con base de carga Modelo de aspiradora robótica:Q400RR Modelo de cargador base: CDZ12RR Base de autovaciado, modelo: AED03LRR Este dispositivo cumple con la parte 15 de las normas de la FCC. Su funcionamiento se encuentra sujeto a las dos condiciones siguientes: (1) este dispositivo no debe causar interferencias perjudiciales y (2) este dispositivo debe aceptar cualquier interferencia recibida, incluso las que ocasionen un funcionamiento no deseado. Este dispositivo contiene transmisores/receptores exentos de licencias que cumplen con las RSS de exención de licencias de Innovation, Science and Economic Development Canada. El funcionamiento está sujeto a las siguientes dos condiciones: (1) Este dispositivo no puede causar interferencia dañina, y (2) este dispositivo debe aceptar cualquier interferencia recibida, incluida la interferencia que pueda provocar un funcionamiento no deseado. Correspondencia de la parte responsable en EE. UU. Roborock Technology Co. 108 West 13th Street, Wilmington, Delaware 19801. support@roborock.com 09 A Product Overview A1 Robot (Top View) --Power/Clean · Press and hold to turn the robot on or off · Press to start cleaning --Power Indicator · White: 20% · Red: < 20% · Pulsing: Charging or starting up · Flashing red: Error --Docking/Spot Cleaning · Press to return to dock · Press and hold to start spot cleaning Note: Press any button to stop the robot during cleaning or docking. A1-1--Bumper A1-2--LiDAR Sensor A1-3--Cover Opener A1-4--Dock Locator A2 Robot (Bottom View) A2-1--Wall Sensor A2-2--Cliff Sensors A2-3--Omni-Directional Wheel A2-4--Charging Contacts A2-5--Side Brush A2-6--Main Wheel A2-7--Main Brush A2-8--Main Brush Cover Latches A3 Robot (Upper Cover Open) A3-1--WiFi Indicator · Off: WiFi disabled · Flashing slowly: Waiting for connection · Flashing quickly: Connecting · Steady: connected A3-2--Reset Button A3-3--Air Outlet A4 Dustbin A4-1--Dustbin Latch A4-2--Washable Filter A5 Charging Dock A5-1--Power Indicator A5-2--Location Beacon A5-3--Charging Contacts A5-4--Power Port A5-5--Electrode Brushes A6 Power Cable A7 Adjustable Water Tank A7-1--Water Tank Stopper A7-2--Filter A7-3--Water Tank A7-4--Water Tank Latch A7-5--Flow Control A8 Mop A8-1--Mop Cloth A8-2--Hook and Loop Pads 10 A9 Moisture-Proof Mat B Installation Important Information 1. Tidy cables and loose items from the ground and move any unstable, fragile, precious, or dangerous items to prevent personal injury or property damage due to items becoming tangled in, struck by, or knocked over by the robot. 2. When using the robot in a raised area, always use a secure physical barrier to prevent accidental falls that may result in personal injury or property damage. Note: When using the robot for the first time, follow it throughout its whole cleaning route and watch for potential problems. The robot will be able to clean by itself in future uses. B1 Place the dock Keep the dock on a level surface, flat against a wall. Connect it to a power supply. B1-1 More than 0.5m (1.6ft) B1-2 More than 1.5m (4.9ft) Notes: · Allow more than 0.5 m (1.6 ft) of clearance on each side, and 1.5 m (4.9 ft) in front of the dock. · If the power cable hangs vertical to the ground, it may be caught by the robot, causing the dock to be moved or disconnected. · The dock indicator is on when the dock is powered on, and off when the robot is charging. · Keep the dock away from direct sunlight or anything that may block the dock location beacon; otherwise, the robot may fail to return to the dock. · To ensure a better user experience of the mobile app, place the dock in an area with good WiFi coverage. B2 Secure the dock Select a flat floor surface to place the dock and wipe it with a dry cloth. Then, place the dock on the selected surface against the wall. Use the double-sided tape to secure the dock better. B2-1--Double-Sided Tape Notes: · Use of the double-sided tape to secure the charging dock is optional. · When necessary, remove the double-sided tape slowly to reduce residue glue. B3 Secure the Moisture-Proof Mat After the dock is secured, use a dry cloth to wipe the surface on which the moistureproof mat is to be placed. Tear off the double-sided tape at the bottom of the moisture-proof mat, and stick the mat on the floor. Notes: · Alway place the moisture-proof mat on wooden floors. · The moisture-proof mat attaches better to smooth surfaces. 11 B4 Powering On & Charging Press and hold the button to power on the robot. Wait until the power light is steady, and then place the robot on the dock to charge. The robot is equipped with a built-in high-performance lithiumion rechargeable battery pack. To maintain battery performance, keep the robot charged during normal use. Note: The robot may not turn on when the battery is low. In this case, place the robot directly onto the dock to charge. B5 Using the mopping module Notes: · To prevent excessive dirt buildup during first-time use, floors should be vacuumed at least three times before mopping. · If carpets are present, draw No-Go Zones or Invisible Wall to prevent the robot going on them, or roll them up. · To avoid water tank corrosion, do not use cleaning fluid or disinfectant. · The mop should be cleaned after 60 minutes of mopping to ensure water flow and cleaning performance. B5-1--Adjust the Water flow Slide the switch down to increase the water flow and up to decrease the water flow. B5-2--Fill the water tank Remove the water tank stopper, fill it with water, and close it. B5-3--Install the mop Dampen the mop and wring it until it stops dripping. Insert it into the bottom along the attachment slot and stick it firmly in place. B5-4--Install the mopping module Slide the mopping module along the back of the robot as indicated by the arrow. A click indicates that it is locked in place. B6 Remove the mopping module When the robot returns to the dock after cleaning, press the latches on both sides, and slide the washing module backwards to remove it. Notes: · Wash the mop cloth after each use, and regularly empty the water tank of unused water to prevent odor. · Remove the mopping module when not mopping. 2. Search for "Mi Home" in the App Store or Google Play or scan the QR code to download and install the app. Connecting to the App The robot supports the Roborock and Mi Home app. Choose the one that best meets your needs. Downloading App 1. Search for "Roborock" in the App Store or Google Play or scan the QR code to download and install the app. 12 Reset WiFi 1. Open the top cover and find the WiFi indicator. 2. Press and hold the and buttons until you hear the "Resetting WiFi" voice alert. The reset is complete when the WiFi indicator flashes slowly. The robot will then wait for a connection. Note: If you cannot connect to the robot due to your router configuration, a forgotten password, or any other reason, reset the WiFi and add your robot as a new device. Add device Open the Roborock App, tap the "Search for device" button, or open Mi Home app, tap "+" in the top right corner and add the device as instructed in the app. Notes: · The actual process may vary due to ongoing app updates. Follow the instructions provided in the app. · Only 2.4 GHz WiFi is supported. · If the robot waits more than 1 hour for a connection, WiFi will be automatically disabled. If you want to reconnect, reset the WiFi before proceeding. Instructions for Use On/Off Press and hold the button to turn on the robot. The power indicator will turn on and the robot will enter standby mode. Press and hold the button to turn off the robot and complete the cleaning cycle. Note: The robot cannot be turned off when it is being charged. Starting Cleaning Press the button to start cleaning. The robot will plan its cleaning route according to its scan of the room. It splits a room into zones, first draws out zone edges, and then fills the zone in a zigzag pattern. In so doing, the robot cleans all zones one by one, efficiently cleaning the house. Zone 1 Cleaned Zone 2 Cleaned Notes: · Cleanup cannot start if the battery level is too low. Allow the robot to charge before starting cleanup. · If cleanup is completed in less than 10 minutes, the area will be cleaned twice. · If the battery runs low during the cleaning cycle, the robot will automatically return to the dock. After charging, the robot will resume where it left off. Pause Press any button to the stop the robot during operation. Press the button to resume cleanup. Press the button to send the robot back to the dock and end the current cleanup. Note: Placing a paused robot on the dock manually will end the current cleanup. Sleep If the robot is paused for over 10 minutes, it will go to sleep, and the power indicator will flash every few seconds. Press any button to wake it up. Notes: · The robot will not go to sleep when it is charging. · The robot will automatically shut down if left in sleep mode for more than 12 hours. Zone 4 Next Zone Zone 3 In Progress Charging Automatically: After cleaning, the robot will automatically return to the dock to charge. Manually: In pause mode, press the button to send the robot back to the dock. The power indicator light pulses during charging. Note: If the robot fails to find the dock, it will automatically return to its starting location. Place the robot on the dock manually to recharge. 13 Error If an error occurs while the robot is cleaning, the power indicator will flash red and a voice alert will sound. See "Errors" for solutions. Notes: · The robot will go to sleep automatically if left in an Error state for over 10 minutes. · Placing the robot on the dock in an Error state will stop the current cleanup. Spot Cleaning Press and hold the button to start spot cleaning. Cleaning range: The robot cleans a 1.5 m (4.9 ft) x 1.5 m (4.9 ft) square area centered on itself. Note: After spot cleaning, the robot will automatically return to the starting point and enter Standby mode. Resetting If the robot does not respond when a button is pressed or cannot be turned off, reset the system. Press the Reset button, and the robot will reset automatically. Note: After resetting is complete, WiFi and other settings will be restored to factory defaults. Restoring Factory Settings If the robot does not function properly after a system reset, switch it on. Press and hold the button and at the same time press Reset button until you hear the "Restoring factory settings" voice prompt. Do Not Disturb (DND) Mode The default Do Not Disturb (DND) period is from 22:00 to 08:00. You can use the app to disable the DND mode or modify the DND period. When DND mode is activated, the robot will not automatically resume cleanup, the power indicator light will dim, and the volume of the voice prompts will lower. Refilling the Water Tank or Washing Mop To add water or clean the mop cloth, press any button to stop the robot and remove the mopping module. After adding water or cleaning the mop cloth, reinstall the mopping module and press the button to continue. App Features Cleaning Map · Multi-map management · Real-time vacuum and mop route · Map zoning · Map editing Custom Cleaning Modes · Scheduled Cleaning · Selective Room Cleaning · Zone Cleaning · No-go zones & invisible wall · Custom modes · Carpet Boost Cleaning Mode Switch · 4-level suction power Robot Information · Cleaning history · Battery level · Care & maintenance More Features · Firmware upgrade · Volume adjustment · DND mode · Voice assistance support Note: Features and details of the app may vary slightly due to the continuous app development and updates. C Routine Maintenance C1 Main Brush *Clean every 2 weeks and replace every 6-12 months C1-7--Pull out the main brush and remove the main brush bearing. C1-8--Rotate the main brush caps in the indicated unlock direction to remove the caps. C1-9--After removing the tangled hair or dirt at both ends of the main brush, reinstall it, press on the main brush cover to lock it in place. C1-10--Make sure that the main brush cover has been properly attached. When properly installed, all four tabs should be hidden. Notes: · Main brush should be wiped down with wet cloth and left to dry away from direct sunlight. · Do not use corrosive cleaning fluid or disinfectant to clean the main brush. C2 Side Brush *Clean every month and replace every 3 to 6 months 1. Unscrew the side brush screw. 2. Remove and clean the side brush. Reinstall the brush and tighten the screw. C1-1--Main Brush Cover C1-2--Latches C1-3--Main Brush C1-4--Main Brush Caps C1-5--Main Brush Bearing C1-6--Turn over the robot and press the latches to remove the main brush cover. C3 Omni-Directional Wheel *Clean as needed C3-1--Use a tool, such as a small screwdriver, to pry out the axle and take out the wheel. Note: The omni-directional wheel bracket cannot be removed. 14 C3-2--Rinse the wheel and the axle with water to remove any hair and dirt. Air-dry, reinstall, and press the wheel and axle back in place. C4 Main Wheels *Clean every month Clean the mainwheels with a soft, dry cloth. C5 Dustbin and Washable Filter *Clean every week and filter should be replaced every 6-12 months. C5-1--Open the upper cover of the robot and take out the dustbin. C5-2--Remove the washable filter and empty the dustbin. C5-3--Fill the dustbin with clean water. Gently shake the dustbin, and then pour out the dirty water. Note: To prevent blockage, only use clean water without any cleaning liquid. C5-4--Rinse the filter repeatedly and tap it to remove as much dirt as possible. Note: Do not touch the surface of the filter with your hands, brush, or hard objects to avoid potential damage. C5-5--Leave the dustbin and the washable filter to dry and reinstall them. C6 Robot Sensors *Clean every month Use a soft, dry cloth to wipe all sensors, including: C6-1--Dock locator. C6-2--Wall sensor. C6-3--Four cliff sensors. C7 Mop Cloth * Clean after each use and replace every 3 to 6 months C7-1--Remove the mop cloth from the mopping module. Wash and air dry the mop cloth. Notes: · After cleaning, always remove the mop cloth to prevent dirty water from leaching back into the clean water tank. · A dirty mop will compromise the washing performance. Clean it before use. · To ensure cleaning performance, replace the mop every 3 to 6 months. C8 Filter Components *Replace them every 1 to 3 months C8-1--Mop Attachment Slot 1. Move your finger along the notch to remove each filter. 2. Insert new filter components and make sure they are properly installed. Note: To ensure cleaning performance, replace the filter components every 1 to 3 months, depending on the water quality and how often you use the robot. C9 Charging Contact Areas *Clean every month Clean the charging contacts of the dock and the robot with a soft, dry cloth. Battery The robot is equipped with a high-performance lithium-ion rechargeable battery pack. To maintain battery performance, keep the robot 15 charged during normal use. Note: If the robot will be left unused for a long period, turn it off and charge it at least every three months to avoid battery damage caused by over-discharge. Environment Protection Information Removing the Battery * The following information applies only when disposing of the robot and should not be followed for day-to-day operations. The chemical substances contained in the built-in lithium-ion battery of this product can cause environmental pollution. Remove the battery before disposing of this product and hand it to a professional battery recycling facility for centralized disposal. 1. Operate the robot without connecting to the dock until it runs out of battery. 2. Turn off the robot. 3. Unscrew the battery cover. 4. Remove the battery cover. 5. Press the latch to pull out the battery connector and remove the battery. Notes: · Before removing the battery, make sure it is fully drained. Do not attempt to remove the battery if the robot is connected to the dock. · Remove the entire battery pack. Avoid damaging the battery pack casing to avoid short-circuits or leakage of hazardous substances. · In the event of accidental contact with battery fluid, rinse thoroughly with water and seek immediate medical care. Basic Parameters Robot Model Battery Q400RR 14.4V/5200mAh lithium-ion battery Weight Rated Input Approx. 3.2kg (7.05 lbs. ) 20V 1.2A Charging Time < 6 hours Note: The serial number is on a sticker on the underside of the robot. Charging Dock Model Rated Power Rated Input Rated Output Rated Frequency Charging Battery CDZ12RR 28W 100-240V~ 20V 1.2A 50-60Hz 14.4V/5200mAh lithium-ion battery Errors If an error occurs while the robot is cleaning, the power indicator will flash red quickly, and a voice alert will sound. Refer to the following table for troubleshooting. 1. After resolving any of the following errors, relocate your robot and restart cleaning. 2. After any sensor errors, clean the sensor and retry. 3. If the battery is at an abnormal temperature, wait for it to return to normal before use. Error 1: LiDAR turret or laser blocked. Check for obstruction and retry. Error 2: Bumper stuck. Clean it and lightly tap to release it. Error 3: Wheels suspended. Move robot and restart. Error 4: Cliff sensor error. Clean cliff sensors, move robot away from drops and restart. Error 5: Main brush jammed. Clean main brush and bearings. Error 6: Side brush jammed. Remove and clean side brush. Error 7: Wheels jammed. Move the robot and restart. Error 8: Robot trapped. Clear obstacles surrounding robot. Error 9: No dustbin. Install dustbin and filter. Error 12: Low battery. Recharge and retry. Error 13: Charging error. Clean charging contacts and retry. Error 14: Battery error. Error 16: Robot tilted. Move to level ground and restart. Error 17: Side brush error. Reset robot. Error 18: Fan error. Reset robot. Error 21: Vertical bumper pressed. Move robot and retry. Error 22: Dock locator error. Clean and retry . Error 23: Could not return to dock. Clean dock location beacon and retry. Error 26: Wall sensor dirty. Clean wall sensor. Filter blocked or wet. Clean, dry, and retry. No-go zone or Invisible Wall detected. Move robot from this area. Internal error. Reset the robot. Note: A system reset may resolve some problems. If the problem persists after using the recommendations in the table above, contact our support team at: support@roborock.com (United States/Canada/Non-Europe) 1-855-960-4321 (United States only) 1-833-421-1915 (Canada only) 16 FAQs Problem Unable to power on Unable to charge Slow charging speed Unable to return to dock Abnormal behavior Noise during cleaning Poor cleaning performance and/or leaking dust Unable to connect to WiFi Solution · Battery low. Put the robot on the dock and charge it before use. · Battery temperature too low or too high. Only use the robot within the range of 4-40°C (39.2-104°F). · If the dock is not receiving power, check that both ends of the power cable are properly connected. · If the contact is poor, clean the charging contacts of the dock and the robot. · Confirm that the dock indicator is on. · To maintain the battery life, the robot automatically reduces the charging speed when it is charged in an environment at a high or low temperature. · Charging contacts dirty. Clean them with a dry cloth. · There are too many obstacles near the dock. Move it to an open area. · The robot is too far from the dock. Place it closer and retry. · Restart the robot. · The main brush, side brush, or main wheel may be jammed. Turn off the robot and clean them. · The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning. · The dustbin is full and needs emptying. · The filter is blocked and needs cleaning. · The main brush is tangled up and needs cleaning. · WiFi disabled. Reset the WiFi and try again. · Poor WiFi signal. Move the robot to an area with good WiFi reception. · Abnormal WiFi connection. Reset the WiFi, download the latest mobile app, and retry. · Current device not supported. Find the supported models in the app. · Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock Customer Service for help with troubleshooting. 17 FAQs Problem Scheduled cleaning is not working Is power always being drawn when the robot is on the dock? Does the robot need to be charged for at least 16 hours for the first three uses? No or little water during washing Too much water during washing Cleaning does not resume after recharging The robot cannot return to the dock after spot cleaning or when it has been moved manually. The robot begins to miss certain spots Solution · Battery low. Scheduled cleaning can only begin when the battery level is above 20%. · The robot will draw power while it is docked to maintain battery performance, but the power consumption is extremely low. · No. The lithium battery has no memory effect. The robot can be used any time after it has been fully charged once. · Check whether there is water in the water tank; adjust up the water flow; wash the mop; replace the filter; check the manual for instructions on how to correctly install the mop. · Make sure that the water tank lid is properly installed; adjust down the water flow; make sure that the filter is properly installed. · Make sure that the robot is not in DND mode. DND mode will prevent auto top-up. If the robot is placed manually on the dock before it is recharged automatically, it will not be able to continue cleanup. · After spot cleaning or a significant position change, the robot will re-generate the map. If the dock is too far away, the robot may not be able to return for recharging and must be placed on the dock manually. · The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth. 18 Robotic Vacuum Cleaner Product Model: Q400RR Manufacturer: Beijing Roborock Technology Co., Ltd. Address of Manufacturer: Floor 6, Suite 6016, 6017, 6018, Building C, Kangjian Baosheng Plaza, No.8 Heiquan Road, Haidian District, Beijing, P.R. CHINA For after-sales support, contact our support team at: support@roborock.com (United States/Canada/Non-Europe) 1-855-960-4321 (United States only) 1-833-421-1915 (Canada only)Adobe PDF Library 15.0 Adobe InDesign 15.0 (Macintosh)