PLATINUM LED THERAPY LIGHTS
BIO & BIOMAX Therapy Light Instruction & Use Manual
PlatinumTherapyLights.com
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Table of Contents
Welcome
Understanding LED Light Therapy
Customer Reviews
BIOMAX Series Specifications
BIO Series Specifications
Package Contents
Connecting to the PlatinumLED App
Assembly & Hanging Instructions
Beginning Your Treatment
Connecting Multiple BIOMAX Light Units
Troubleshooting
Frequently Asked Questions
Technical & Safety Information
Warranty & Return Policy
Customer Service:
E: support@platinumtherapylights.com
P: 844-533-4769
Welcome
Thank you for choosing PlatinumLED as your partner along the path to better living through LED light therapy.
PlatinumLED Therapy Lights are designed to deliver a clinical-grade experience, whether you choose to use them in the comfort of your home or bring them into your professional practice. PlatinumLED uses only superior LED components and relies upon many years of experience designing and manufacturing ultra-high power LED panels for multiple applications to produce LED therapy lights with irradiance levels that are unmatched by any other current manufacturer.
PlatinumLED also strives to bring complete transparency to the LED therapy community by openly documenting product performance and comparison testing, with multiple videos available on the PlatinumLED website. Ultimately, it is PlatinumLED's goal to educate and empower a new generation of users to bring the wide-ranging benefits of LED light therapy into their lives.
Understanding LED Light Therapy
LED light therapy has been shown to offer many benefits: from relieving minor aches and pains to improving skin quality through collagen production to helping ease side effects of traumatic brain injuries.
Benefits of LED Light Therapy
- Reduce Inflammation: Near-infrared (NIR) light reduces overall inflammation in the body by decreasing the presence of inflammatory markers. This reduction can help ease symptoms associated with joint pain, sore muscles, autoimmune diseases, arthritis, traumatic brain injuries, and spinal cord injuries.
- Improve Circulation: In many studies, LED light therapy has been clinically proven to increase the diameter of blood vessels and improve circulation. LED light therapy also protects red blood cells against oxidative stress and limits platelet loss during surgical procedures.
- Reduce Recovery Time: For high-performance athletes, LED light therapy can help accelerate muscle repair following fatigue and injury. Mitochondria within cells are particularly responsive to LED light therapy, and muscle cells are rich in mitochondria. LED light therapy may also stimulate stem cells, further assisting in muscle recovery.
- Promote Cellular Health: The most significant benefit of LED light therapy is its effect on the body's cells. LED light therapy stimulates collagen production, which strengthens hair, is responsible for the health of connective tissue, and provides skin with firmness and elasticity.
- Stimulate Hair Growth: Studies have shown that LED light therapy can stimulate hair growth. Red light wavelengths are believed to stimulate epidermal stem cells in the hair follicle, shifting the follicle into the anagen (active growth) stage.
- Reduce Pain: In a clinical study, neuropathic pain caused by a spinal cord injury was reduced by red light treatment. Near-infrared light wavelengths reduce overall pain by easing joint stiffness and soreness, diminishing inflammation, easing muscle spasms, and enhancing blood flow.
- Increase Fertility: Red and near-infrared wavelengths can stimulate photoreceptor proteins in the testes, causing higher testosterone production. Low-level light therapy may also affect the pineal gland in the brain, which impacts reproduction.
- Improve Skin Health: Red light wavelengths target mitochondrial chromophores within skin cells, generating collagen protein production. This yields more holistic and enduring benefits than simply resurfacing the outer layers of the skin. Stem cells may also be activated, increasing tissue repair. The result is accelerated healing and wound repair, improved appearance in hypertrophic scars, a reduction in fine lines and wrinkles, and improved skin texture.
What Exactly is Light Therapy?
Light therapy is among the earliest recorded healing modalities. Solar therapy was first used by Egyptians, and forms of light therapy were practiced by ancient Greeks, Chinese, and Indians. The body needs light to be healthy. Clinical studies are establishing how different wavelengths of light affect the body at a cellular level, the conditions that can be treated using light therapy, and the optimal conditions needed to absorb the benefits of light-based treatments.
All light falls along a spectrum of wavelengths. Red and infrared light that falls within the wavelength range of 650-850 nanometers (nm) is extremely beneficial and often referred to as the "therapeutic window." These wavelengths of light are bioactive in humans, meaning they have a biological effect on the body like antibiotics or vitamins and affect cell function.
Red light emits wavelengths between 620-700 nanometers (nm). All red light wavelengths are effective and offer health benefits, although certain wavelengths are more powerful, particularly those between 630-680 nanometers (nm). Visible red light within this range can penetrate deep into the skin, offering rejuvenating and balancing outcomes for a range of health conditions.
Understanding Red Light Wavelengths
Sunlight includes a component of red light; this light wavelength contributes to the enhanced sense of well-being experienced after outdoor exposure. LED light therapy devices, such as those offered by PlatinumLED, harness the regenerative healing red light wavelengths, without the more problematic UVA and UVB light rays that can cause skin cancer and premature aging.
LED light therapy is the therapeutic science of utilizing red and infrared light wavelengths to assist with the treatment of health conditions and promote general well-being.
You may have also heard of LED light therapy referred to by other names, such as:
- Low level light therapy (LLLT)
- Photobiomodulation (PBM)
- Soft laser therapy
- Biostimulation
- Photonic stimulation
- Low-power laser therapy
- Cold laser therapy
How LED light therapy Works
During an LED light therapy treatment, chromophores within cellular mitochondria absorb red and infrared light photons and convert them into energy. Mitochondria are the powerhouses of cells, responsible for making adenosine triphosphate (ATP), the cell's form of energy, and enhancing oxygen consumption. This process is comparable to photosynthesis, where plants absorb sunlight and convert it into complex molecules. In LED light therapy, the energy of red light photons is absorbed to enhance cellular potential, promote oxygen utilization within the cell, and generate ATP (cellular fuel).
Once absorbed by the body, this red light energy is used by cells to build new proteins like collagen and elastin, and to assist with cellular regeneration. Red light aids mitochondria by providing them with fuel, resulting in optimal performance for the organism. The process by which red light transforms bodily tissue at a cellular level has been scientifically proven. Improving mitochondrial performance enhances the body's overall performance and health.
What Our Customers Say:
"The therapy light is fantastic, and the whole experience was great. I was already sold on red light technology, as I have several old lasers and use them for a multitude of uses. But I wanted to call in the artillery and the PlatinumLED is just the ticket. Thank you :)" - Devra H.
"I am thrilled with the excellent quality of the PlatinumLED Therapy Light BIO-300 Combo Red/NIR which meets all my requirements. The product was packaged extremely well, dispatched and received promptly in the UK. Having received very thoughtful and caring help from this company, I can highly recommend them and their Therapy Light." - Elizabeth B.
"I've been using my machine for 12 days now and it has helped tremendously to alleviate muscle soreness after tough workouts. Also I've noticed that the itching from my eczema has become less severe. I'm looking forward to even more benefits soon!" - William B.
BIOMAX Series
PlatinumLED BIOMAX Series lights are the most advanced series of lights, developed for users who want to take their LED light therapy sessions to the next level. Combining five powerful wavelengths of light, the BIOMAX series features patent-pending R+ | NIR+ spectral output utilizing a perfected blend of deep red light (630nm and 660nm) alongside an optimized near-infrared blend (810nm, 830nm, and 850nm). Additionally, the BIOMAX series includes fully digital controls with a built-in timer, allowing the ability to connect multiple panels together to create custom sizes, unique to treatment needs.
BIOMAX Model Specifications
BIOMAX 300
- LED Power Class: 140w
- Cooling Fans: 2 fans
- Amps @110v: 1.28A
- Amps @220v: 0.64A
- Dimensions: 19" x 9" x 3"
- Weight: 11lbs
- Power Consumption: 180w
- Warranty: 3 Years
- LEDs: 100 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 4"
- Best For: Targeted Treatment
- Max Area: 92" x 82"
BIOMAX 450
- LED Power Class: 215w
- Cooling Fans: 2 fans
- Amps @110v: 1.96A
- Amps @220v: 0.98A
- Dimensions: 19" x 12" x 3"
- Weight: 17lbs
- Power Consumption: 250w
- Warranty: 3 Years
- LEDs: 150 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 4"
- Best For: Targeted Treatment
- Max Area: 92" x 84"
BIOMAX 600
- LED Power Class: 286w
- Cooling Fans: 4 fans
- Amps @110v: 2.6A
- Amps @220v: 1.3A
- Dimensions: 36" x 9" x 3"
- Weight: 22lbs
- Power Consumption: 345w
- Warranty: 3 Years
- LEDs: 200 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 4"
- Best For: Full Body Treatment
- Max Area: 108" x 82"
BIOMAX 900
- LED Power Class: 372w
- Cooling Fans: 5 fans
- Amps @110v: 3.39A
- Amps @220v: 1.7A
- Dimensions: 36" x 12" x 3"
- Weight: 33lbs
- Power Consumption: 515w
- Warranty: 3 Years
- LEDs: 300 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 4"
- Best For: Full Body Treatment
- Max Area: 108" x 84"
BIOMAX Series Irradiance
BIOMAX 300
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 124 mw/cm²
- 12" Light Meter: 94 mw/cm²
- 18" Light Meter: 80 mw/cm²
- 24" Light Meter: 76 mw/cm²
- 36" Light Meter: 57 mw/cm²
Footprint dimensions:
- 6": 31"x 32"
- 12": 43"x33"
- 18": 55"x45"
- 24": 67"x 57"
- 36": 91"x 81"
BIOMAX 450
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 127 mw/cm²
- 12" Light Meter: 110 mw/cm²
- 18" Light Meter: 95 mw/cm²
- 24" Light Meter: 90 mw/cm²
- 36" Light Meter: 64 mw/cm²
Footprint dimensions:
- 6": 31"x23"
- 12": 43"x35"
- 18": 44"x47"
- 24": 67"x59"
- 36": 91"x 83"
BIOMAX 600
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 129 mw/cm²
- 12" Light Meter: 112 mw/cm²
- 18" Light Meter: 96 mw/cm²
- 24" Light Meter: 92 mw/cm²
- 36" Light Meter: 68 mw/cm²
Footprint dimensions:
- 6": 48"x 21"
- 12": 60"x 33"
- 18": 72"x45"
- 24": 84"x57"
- 36": 108"x 81"
BIOMAX 900
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 135 mw/cm²
- 12" Light Meter: 115 mw/cm²
- 18" Light Meter: 100 mw/cm²
- 24" Light Meter: 97 mw/cm²
- 36" Light Meter: 78 mw/cm²
Footprint dimensions:
- 6": 48"x 25"
- 12": 60"x 37"
- 18": 72"x 49"
- 24": 84"x61"
- 36": 108"x 85"
BIO Series
PlatinumLED BIO Series lights are the original, proven design, delivering maximum intensity in a simple to use, economical package. All BIO lights feature simple on/off power switches for ease of use and make a great starting point for LED light therapy. BIO Series lights are available in three different configurations: All red/660nm, all NIR/850nm, or a 50/50 combination of both red/NIR.
BIO Model Specifications
BIO 300
- LED Power Class: 125w
- Cooling Fans: 2 fans
- Amps @110v: 1.14A
- Amps @220v: 0.57A
- Dimensions: 19" x 9" x 3"
- Weight: 11lbs
- Power Consumption: 180w
- Warranty: 3 Years
- LEDs: 100 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 6"
- Best For: Targeted Treatment
- Max Area: 92" x 82"
BIO 450
- LED Power Class: 184w
- Cooling Fans: 2 fans
- Amps @110v: 1.68A
- Amps @220v: 0.84A
- Dimensions: 19" x 11" x 3"
- Weight: 17lbs
- Power Consumption: 250w
- Warranty: 3 Years
- LEDs: 150 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 6"
- Best For: Targeted Treatment
- Max Area: 92" x 84"
BIO 600
- LED Power Class: 256w
- Cooling Fans: 4 fans
- Amps @110v: 2.33A
- Amps @220v: 1.17A
- Dimensions: 36" x 9" x 3"
- Weight: 22lbs
- Power Consumption: 345w
- Warranty: 3 Years
- LEDs: 200 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 6"
- Best For: Full Body Treatment
- Max Area: 108" x 84"
BIO 900
- LED Power Class: 367w
- Cooling Fans: 5 fans
- Amps @110v: 3.34A
- Amps @220v: 1.67A
- Dimensions: 36" x 12" x 3"
- Weight: 33lbs
- Power Consumption: 515w
- Warranty: 3 Years
- LEDs: 300 x 3w
- Lifespan: 100,000hrs
- Focusing Lens Beam Angle: 90 Degree
- EMF Emission: 0.0 μΤ @ 6"
- Best For: Full Body Treatment
- Max Area: 108" x 86"
BIO Series Irradiance
BIO 300
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 94 mw/cm²
- 12" Light Meter: 54 mw/cm²
- 18" Light Meter: 35 mw/cm²
- 24" Light Meter: 25 mw/cm²
- 36" Light Meter: 14 mw/cm²
Footprint dimensions:
- 6": 31"x 32"
- 12": 43"x33"
- 18": 55"x45"
- 24": 67"x 57"
- 36": 91"x 81"
BIO 450
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 105 mw/cm²
- 12" Light Meter: 67 mw/cm²
- 18" Light Meter: 51 mw/cm²
- 24" Light Meter: 36 mw/cm²
- 36" Light Meter: 18 mw/cm²
Footprint dimensions:
- 6": 31"x23"
- 12": 43"x35"
- 18": 44"x47"
- 24": 67"x59"
- 36": 91"x 83"
BIO 600
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 94 mw/cm²
- 12" Light Meter: 58 mw/cm²
- 18" Light Meter: 43 mw/cm²
- 24" Light Meter: 33 mw/cm²
- 36" Light Meter: 21 mw/cm²
Footprint dimensions:
- 6": 48"x 21"
- 12": 60"x 33"
- 18": 72"x45"
- 24": 84"x57"
- 36": 108"x 81"
BIO 900
Irradiance values (mw/cm²) at different distances:
- 6" Light Meter: 105 mw/cm²
- 12" Light Meter: 72 mw/cm²
- 18" Light Meter: 57 mw/cm²
- 24" Light Meter: 38 mw/cm²
- 36" Light Meter: 24 mw/cm²
Footprint dimensions:
- 6": 48"x 25"
- 12": 60"x 37"
- 18": 72"x 49"
- 24": 84"x61"
- 36": 108"x 85"
Getting to Know Your Platinum Therapy Light
BIOMAX Series
Control Panel
Power Plug
Power Switch
Fans
Pairing Plug
Pairing Switch & Digital Pairing Cord Ports
BIO Series
Fans
Power Plug
Power Switch 1
Power Switch 2
Package Contents
- A. LED Therapy Light
- B. Eye Protection
- C. Door Hook
- D. Power Cable
- E. Digital Link Cable (BIOMAX Only)
- F. Patch Cable
- G. Hanging Hardware
- H. Cable Assembly & Snap Links
Connecting to the Platinum LED App
Before beginning assembly of your therapy light, it is recommended to download the PlatinumLED companion app. The app will guide you through the setup and configuration of your therapy light.
Available on the App Store
GET IT ON Google Play
Assembling Your Therapy Light
- Get Ready: Lay your PlatinumLED light and all included hardware on a padded surface. Refer to page 24 for a list of included parts.
- Attach Hanging Hardware: Screw the threaded posts into the top of your light. Next, screw the cable supports to the top of the threaded posts. If you need to connect multiple light units, please see page 34.
Hanging Your Light
- Attach Door Hook(s): Hang the door hook on the top of any standard-sized door.
- Connect Hanging Cables: Connect cable supports to the snap-link. Then, hang the other end of the cable assembly directly on the door hook. The snap link and attached cable gripper allow you to adjust the height of your therapy light.
Hanging Your Light (cont.)
- Adjust Light Height: To raise the height of your therapy light, pull down on the height adjustment cable while supporting the bottom of your light with your other hand. To lower your light, press the lever on the cable box. Be sure to support your light during adjustment to avoid causing damage or injury.
- Connect Power Cables: Plug the power cord into the female socket of your therapy light. Next, plug the other end of the power cord into a wall socket.
Powering On Your BIO Series Light
Your BIO Light has two red power switches, one on either side of the power cord socket. Each switch controls 50% of the LEDs in your light.
- All Red or All NIR BIO Series Lights: Turn both red power switches to the 'On' position to fully power on your light.
- Combo Red/NIR BIO Series Lights: If you purchased a combo light, one switch will control all Red LEDs and the other will control all NIR LEDs. Red LEDs light up bright red, while NIR LEDs do not give off any color. To use both Red and NIR wavelengths, flip both power switches to 'On'. To use only Red or only NIR wavelengths, turn off the power switch for the wavelength you don't want to use.
Example:
ON
OFF
ON
OFF
Powering On Your BIOMAX Light
- Ensure that the black pairing switch is flipped to the 'Lead' position. Flip the red power switch to the 'On' position.
- The BIOMAX digital screen should light up and briefly display the PlatinumLED logo, then the operating menu. For instructions on connecting multiple BIOMAX lights, see page 34.
Using the Control Panel (BIOMAX Only)
- Setting Treatment Time: To adjust your treatment time, press the MENU button to move the brackets to select the time function. Use the "+" or "-" buttons to select your desired treatment time.
- Setting Light Mode: The default mode utilizes both red and infrared light wavelengths. You may change the operating mode to use only red or only infrared wavelengths. Press the "MENU" button on the control panel to place the selection brackets around the light mode. Once selected, press the "+" button to select/de-select the wavelengths you want. A check mark will appear next to the selected wavelengths. The red indicator lights below the control buttons will light up red to indicate which wavelength mode is selected.
Example:
20 minutes
✓ Red light
✓ Infrared light
MENU
+
-
OK
20 minutes
✓ Red light
✓ Infrared light
MENU
+
-
OK
20 minutes
Red light
Infrared light
MENU
+
-
OK
RED INFRARED
RED INFRARED
RED INFRARED
Beginning Your Treatment
- Starting & Pausing Treatment: To start your treatment session, press the "OK" button once. The lights will turn on, and you will see your session time count down. To pause or resume your treatment session, simply press the "OK" button again. Remember, near-infrared light is invisible to the naked eye. Therefore, you may not see any light in near-infrared only mode.
- Cooling Down: After each treatment session, your device's cooling fans will continue to run for up to 5 minutes. This is to ensure that the LEDs are cooled properly and completely.
10:00
MENU
+
-
OK
RED INFRARED
Additional Treatment Tips
Session Duration & Frequency
For optimal cellular benefit, including deep tissue treatment, 10-20 minute sessions are recommended for each desired treatment area at a distance of approximately 6"-12" inches from the device, with a maximum of two to three treatment areas per day. Time and distance will vary depending on the individual's response to the therapy.
Eye Protection
Eye protection isn't necessary, but looking directly into the LEDs can be uncomfortable. For this reason, a pair of sunglasses is included in each package for your comfort.
Clothing
Ensure the area of your body being treated is fully exposed to the light and not covered by any fabric or clothing. Areas not being treated may be covered if you are more comfortable, but clothing is not necessary.
Effects
It is common to feel gentle warmth during and after treatment. Over time, with consistent treatment, you can expect to feel more muscle relaxation, reduced stiffness and inflammation, and pain relief. If any discomfort or excessive sensitivity is felt, decrease exposure time or increase the distance to the light.
Connecting Multiple BIOMAX Light Units
- Select a "Lead" Unit: If you have more than one light unit, connect your additional light units to each other. First, select one unit to be your "lead unit".
- Connecting Units Vertically: To connect units vertically, first hang your lead unit on the door hook. Next, lift the second light and align its threaded posts with the holes in the bottom of the upper device. Slide the lower threaded posts up into the holes and then push back to lock into place.
- Connecting Cables: First, connect the power cable to your Lead unit and plug into a wall socket. Leave the main red power switch off. Then, connect your Lead unit to your Follow unit using the patch cable. This allows power to flow through both units. Lastly, connect the units using the coiled digital connection cable. You may plug this cable into either of the jacks. Now flip both main red power switches to ON.
Lead Unit
Lead Unit
Unit #2
Patch Cable
Power Cable
Digital Cable
Wall Outlet
Connecting Multiple BIOMAX Light Units (cont.)
- Pairing your Units: To pair your units, locate the switches on the back of each device. Flip the lead unit's switch up to "Lead Mode." The switches on the rest of your devices should be flipped down to "Follow mode."
- Setting the Control Panel: To set treatment mode and time for all light units, use the control panel on your lead device. For detailed instructions on using the control panel, please see page 31.
LEAD MODE
FOLLOW MODE
20 minutes
✓ Red light
✓ Infrared light
MENU
+
-
OK
RED INFRARED
Troubleshooting
- Why do some of the LEDs look like they are not working? Remember that PlatinumLED uses NIR (Near infrared) LEDs in all BIO R/NIR lights and BIOMAX lights. These LEDs may appear not to be working or be very dim because infrared light is virtually invisible to human eyes. They are extremely bright to your body. It is normal for the NIR LEDs to appear in this manner.
- Why is my panel not lighting up? First, check that the power cord is fully pushed into the light's plug. You may need a little force for the first insertion. Next, try plugging the light into an alternate outlet. If the panel is still not lighting up and it is a BIOMAX unit, check that the red, master power switch on the back of the light is flipped on and illuminated. Also, check the plug inlet on the light for the removable fuse. Remove and check it. Contact PlatinumLED for further assistance if none of these remedies work.
- Why is the second BIOMAX panel connected not lighting up? Why is it not being controlled by the first panel? First, ensure the jumper power cord is fully pushed into the light and that the red, master power switch is flipped to the 'on' position and is illuminated. If the panel is still not lighting up, check the plug inlet for the removable fuse. For digital control, ensure the small, black cord is plugged into both lights in either jack. Make sure the light plugged in from the wall (the "LEAD" light) has its black switch set to "LEAD." Ensure the other light plugged into the "LEAD" light has its switch set to "FOLLOW." If problems persist, contact PlatinumLED for assistance.
- Why are only half of the LEDs coming on with my BIOMAX unit? Please ensure that both the red and NIR arrays have a check mark next to them in the menu. Check that both indicator LEDs are also illuminated. If this does not work, turn the unit off with the master power switch and try again. If problems persist, contact PlatinumLED for assistance.
Frequently Asked Questions
For answers to frequently asked questions, please visit the PlatinumLED website: www.PlatinumTherapyLights.com.
If you have a question that isn't answered in the online FAQs, please reach out directly via email or phone:
Email Us: support@PlatinumTherapyLights.com
Call Us TOLL FREE: (844)-533-4769
PlatinumLED phones are answered from 9AM - 5PM PST Monday-Friday.
Technical & Safety Information
Disclaimer
PlatinumLED products are not intended to diagnose, treat, cure, or prevent any disease. PlatinumLED products are low-risk, general wellness / fitness products that do not require FDA clearance, in accordance with the "General Wellness: Policy on Low Risk Devices" draft released January 20, 2015.
Safety Considerations
Use of a PlatinumLED therapy device in any way other than those described in this manual voids the warranty and could result in serious injury. PlatinumLED Therapy Lights are electrical devices. To avoid electric shock, adhere to the following safety considerations:
- Do not get your device wet or submerge it in water.
- Do not wash electrical parts with water or liquids.
- Do not directly touch the device or touch the plugs or switches with wet hands.
- Do not apply or touch the device to wet or damp skin.
- Do not pull, carry, or lift the device by its cord. If the cord is damaged, do not use the device.
- Do not use the device if it has been dropped, left outside, or has encountered water or liquids.
- Do not use on or near heated surfaces.
- Do not modify, or attempt to modify or repair, this equipment. There are no user-serviceable parts.
- Do not use or store your device in hot temperatures that are or can exceed 130°F (54°C).
Warranty Information & Return Policy
60 Day Satisfaction Guarantee
If, within 60 days of your order date, you are unsatisfied for any reason, you may return your purchase to PlatinumLED for a refund.
3 Year Complete Warranty
Within 3 years of your purchase, if your light is not working properly, PlatinumLED will fix or replace it. Each case will be assessed on a case-by-case basis, and PlatinumLED will ensure you are back up and running as quickly as possible.
- When returning a non-defective product, the customer is responsible for all costs relating to shipping the products back to PlatinumLED. International shipping charges are non-refundable. Products must be returned in their original packaging with all included accessories, or the shipment will be refused by the warehouse. A refund will be issued after the product is received and inspected by PlatinumLED for damage or missing accessories. If the returned light is damaged in any way or returned in un-sellable condition, the shipment will be refused/returned to sender. Refunds are processed back to the payment method used in the original order. A 20% restocking fee will be assessed on any elective returned purchases.
- PlatinumLED will assess each warranty claim on a case-by-case basis. Resolution of warranty claims may include shipment of a replacement part or parts, phone or email support to troubleshoot the product, or replacement of the product with a new or refurbished unit. The warranty is valid for 3 years from the date of purchase. Any customer damage to the light is not covered under warranty. This includes breakage/damage from dropping, misuse, or tampering with/opening the light without prior authorization.
- Any shipment that was shipped correctly but is subsequently refused by the recipient, unable to be delivered with the customer-supplied address, or returned to the PlatinumLED warehouse will incur a flat $50 fee for shipping/warehousing/receiving charges.
- Warranty is valid only to the original purchaser if the item was purchased directly from www.platinumtherapylights.com or an authorized re-seller and is non-transferable.