Oraimo OTW-323 SpaceBuds Neo True Wireless Earbuds - Welcome Guide
Model: OTW-323
Description: 80g paper, no film, 1C printing, accordion fold. Product size: 90*90mm.
Package Contents
- True Wireless Earbuds x 2
- Charging Case x 1
- Eartips x 2
- Welcome Guide x 1
- Type-C Charging Cable x 1
Basic Product Specifications
| Feature | Details |
|---|---|
| Earbuds | |
| Bluetooth Version | V5.4 |
| Range | 10m |
| Music Playtime | Up to 5 hours (earbuds); up to 25 additional hours (with charging case) |
| Battery Capacity (each earbud) | 35mAh |
| Charging Time (earbuds) | Approx. 1.5 hours |
| Charging Case | |
| Battery Capacity | 500mAh |
| Charging Time (case) | Approx. 2 hours |
Note: A fully recharged case can charge the earbuds approximately 5 times.
Download the App
Download the "oraimo sound" app by scanning the QR code or searching in the App Store or Google Play.
[QR code for downloading the oraimo sound app]
Compatibility: iOS 12.0 or above, Android 6.0 or above.
Sound360 Spatial Audio: Experience Oraimo's exclusive spatial sound technology that re-renders stereo and widens the sound field for an immersive listening experience.
Using Your Earbuds
Before initial use, please fully charge the product and remove the protective film.
- Remove the protective films from the earbuds.
- Place the earbuds back into the charging case.
- Connect the charging case to a power source using the included Type-C charging cable to charge.
Charging Case Indicator
Battery Level:
- 20% charged: Green light flashes 4 times when opening the lid.
- Fully charged: Green light stays on for 4 seconds when opening the lid.
Pairing
Steps: OPEN THE LID -> PAIRING (Either earbud indicator flashes RED and GREEN alternately) -> CONNECTED
Controls
Music Controls:
- Play/Pause: Double Tap (Left/Right Earbud)
- Next Song: Triple Tap (Right Earbud)
- Previous Song: Triple Tap (Left Earbud)
Call Controls:
- Answer/End Call: Double Tap (Left/Right Earbud)
- Reject Call: Tap and hold (Left/Right Earbud) until you hear 2 beeps.
Voice Assistant & Game Mode:
- Activate Voice Assistant: Tap and hold (Left Earbud) until you hear 2 beeps. ?️
- Game Mode Switch: Tap and hold (Right Earbud) until you hear 2 beeps. ?
Reset to Factory Settings
1. Open the case with earbuds inside. 2. Double tap on either earbud, then long press for 3 seconds to reset. 3. If successful, earbuds will enter Bluetooth pairing mode. Select "oraimo SpaceBuds Neo" on your device. Note: Resetting will revert all customized settings in the oraimo sound app to default.
FAQ (Frequently Asked Questions)
| Question | Reason | Solution |
|---|---|---|
| Earbuds won't power on/work | Charging case or earbuds has no battery | Place earbuds in the charging case and charge for more than 30 minutes. |
| Only one earbud works/sound from only one side | Earbuds are no longer paired to each other | Double tap the left and right earbuds respectively. |
| Earbuds cannot be charged | Earbud contacts may be smudged and fail to make contact for charging | Use a cleaning cloth with alcohol to remove dirt from the pogo pins of earbuds and charging case. |
| Bad call quality | 1. Microphone is blocked with dirt. 2. Microphone is blocked after contact with water or sweat. 3. The other earbud is not in the case when using one earbud for a call. | 1. Use a cleaning cloth to remove dirt from the microphone. 2. Use a hair dryer to blow into the microphone hole for 10 seconds. 3. For single-ear use, place the other earbud in the charging case. |
| Bad sound quality/Low volume | Earbud speaker or sound hole is blocked with dirt | Use a cleaning cloth with alcohol to remove dirt from the speaker or sound hole. |
| Phone fails to connect to the earbuds | 1. Earbuds are already connected to another device. 2. Earbuds have no battery. | 1. Disconnect and "Forget" your earbuds on the other connected device. Place earbuds in the charging case with lid closed, then open to check indicator. If it flashes quickly, reconnect to your phone. 2. See solution to Question 1. |
| Poor touch control response | 1. Touching an incorrect position. 2. Too long between touch actions. 3. Hands or earbuds are smudged by water or sweat. | 1. Follow the user manual to touch the correct position. 2. Keep time between touch actions under 0.6 seconds. 3. Wipe off water and sweat before touch operations. |
| Poor performance with ANC noise cancellation | Earbuds are worn incorrectly | 1. Select appropriate eartips for your ear canal. 2. Follow correct wearing instructions, rotate earbuds forward/backward to fit. (Performance may vary based on ear size, eartips, ear canal structure, posture, chewing, movement, etc.) |
Attention ⚠️
- Use original or certified cables.
- Do not expose to liquids.
- Do not disassemble.
- Avoid dropping.
- Avoid extreme temperatures.
- Do not use outdoors during a thunderstorm.
- Do not use any corrosive cleaner/oil to clean.
- Use a cleaning cloth with alcohol to remove dirt from the pogo pins of earbuds and charging case.
Considerate Hints ?
- Do not turn up the volume to a high level constantly, as this could shorten the service life of the product or impair your hearing.
- In case of any fault during operation, disconnect the power supply and the Type-C cable to prevent further damage.
- Wireless transmission range or connectivity may be affected by low battery power. Recharge immediately if this occurs.
Customer Service
365 Days Warranty
For quality-related defects on items sold directly by Oraimo or its authorized resellers, warranty starts from the date of purchase. The warranty is limited to the country of purchase and does not cover normal wear and tear, misuse, or accidental damage. For warranty claims, contact the service team from the platform or store where you purchased the product.
Contact Information:
Buy from eshop: India: care@oraimo.com | Nigeria: care.ng@oraimo.com | Kenya: care.ke@oraimo.com | Ghana: care.gh@oraimo.com | Morocco: care.ma@oraimo.com | Egypt: care.eg@oraimo.com | South Africa: care.za@oraimo.com | Cameroon: care.cmr@oraimo.com | Tanzania: care.tz@oraimo.com | UAE: care.ae@oraimo.com | Ivory Coast: care.ci@oraimo.com | Bangladesh: care.bd@oraimo.com | Angola: care.ao@oraimo.com | Others: service@carlcare.com
Buy from offline: service@carlcare.com | India: care@oraimo.com
Warranty Certificate
This section is a template for filling out warranty details:
Name:
Address:
Tel. No.:
Date of purchase (dd/mm/yy):
Store name:
Warranty period:
Declaration of Conformity & Compliance
Model: OTW-323
Product: True Wireless Earbuds
Trade name or Brand: Oraimo
Manufacturer: ORAIMO TECHNOLOGY LIMITED
This device complies with essential requirements and relevant provisions of EU Directive 2014/53/EU.
FCC Caution: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This equipment has been tested and found to comply with the limits for a Class B digital device.
RF Exposure Statement: The device has been evaluated to meet general RF exposure requirements and can be used in portable exposure conditions without restriction.
EU Declaration of Conformity: Issued in accordance with Annex VI of Directive 2014/53/EU. Details relevant harmonized standards used for Health, Electrical Safety, EMC, and RF.
