EloPOS 15" All-in-one Touch Computer User Manual

Section 1: Introduction

Product Description

The versatile EloPOS System combines modern aesthetics, modular flexibility, and commercial-grade reliability. Purpose-built for point of sale, EloPOS offers a 15.6-inch touchscreen display with 1366 x 768 resolution, a choice of Intel's 8th generation Gemini Lake Celeron processors or the i3 and i5 Core Coffee Lake processors. All models include TPM 2.0, and i5 models support VPRO for maximum system security and manageability. All models utilize one of two connectivity hubs: an integrated expansion hub stand and a rear-mounted hub providing a wide array of mounting options. These hubs provide the flexibility needed for any application's peripherals, whether it's a customer-facing display, payment reader, printer, cash drawer, barcode scanner, or scale. EloPOS has it covered. From traditional POS to self-service applications, EloPOS delivers the durability needed to survive continuous public use and is backed by Elo's standard 3-year warranty.

Precautions

Follow all warnings, precautions, and maintenance tips as recommended in this user manual to maximize the life of your unit and prevent risks to user safety. See Chapter 6 for more information on safety.

This manual contains information that is important for the proper setup and maintenance of the EloPOS All-in-one touch computers. Before setting up and powering on your unit, please read through this manual in detail seriously and carefully.

EloPOS Layout and Ports

EloPOS 15" Models Overview

The EloPOS 15" models feature a touchscreen display, a stand module, and various ports on the rear and bottom for connectivity. The layout is designed for commercial and point-of-sale applications.

Port and Feature Descriptions:

• 1. Display with Touch: The model is available with TouchPro, zero-bezel projective capacitive (PCAP) touch technology.
• 2. Power Indicator LED: Indicates the state of the touch computer.
• 3. Stand Module: A robust design supporting Elo All-in-one touch computers.
• 4. Edge Micro USB Port (Accessory kit - connections): Four edge USB ports on the display for mounting optional peripherals.
• 5. VESA Mount: A 75x75mm mounting pattern for M4 screws is provided on the rear of the monitor (VESA MIS-D, C compliant).
• 6. Speaker: Two integrated 2-watt speakers provide audio output.
• 7. Power Button: Used to turn the touch computer system on/off.
• 8. Headset: Audio port for headset and microphone connectivity.
• 9. USB 3.0 Port: Standard Super Speed USB 3.0 port available on the rear.
• 10. Ethernet LAN Port: Provides up to 1 Gbps speed capability for networking.
• 11. Kensington Lock: Standard anti-theft mechanism for securing the desktop. Cable lock not included.
• 12. Serial Port (COM1/RJ-45)/Serial Port (COM2/RJ-45): Native RS-232 specification for RJ-45 interface connection.
• 13. Power Connector (DC-IN): Connect the AC/DC power adapter kit here. A note indicates how to detach the DC plug from the stand module.
• 14. USB Type-C Port: Allows connection to other Type-C compatible devices.
• 15. Cash Drawer Port (A/B): RJ-12 interface for cash drawers, providing switchable operation at +12V and +24V.
• 16. +12 Volt Powered USB Port: Maximum power rating of 12 Volts at 1.5 Amps.
• 17. +24 Volt Powered USB Port: Maximum power rating of 24 Volt at 2.3 Amps. Use an external adapter for 24V peripherals in special circumstances.
• 18. USB 3.0 Port: Two standard Super Speed USB 3.0 ports on the input/output panel.
• 19. USB 2.0 Port: Two USB 2.0 ports on the input/output panel.

Cash Drawer Port (A/B) Details

The cash drawer port uses an RJ-12 interface and supports switchable voltages (+12V/+24V). The default setting is +24V.

Cash Drawer Port Pin Assignment:

Switching between +12VOLTs and +24VOLTS:

To switch the voltage for the cash drawer power, remove the cover from the bottom of the stand module or the back of the touch computer to reveal the switch. Slide the switch between 24V or 12V.

Peripheral Power Consumption Notice

Ensure overall peripheral power consumption does not exceed the following limits (when the system is running at max power, which is uncommon for POS applications):

• E2 models: Not exceed 156W
• E3 models: Not exceed 115W
• E5 models: Not exceed 106W

Section 2: Installation

Adjusting the Display to a Suitable Position

The touch computer provides tilt adjustment for the monitor to accommodate different deployment scenarios. The tilt adjustment allows for a range of angles, with dimensions indicating the physical size of the unit.

[Diagram showing tilt adjustment with angles 10°, 120°, 50° and dimensions 239.31, 347.2, 221.22]

Section 3: Operation

General Information

This section describes unique features of the Elo all-in-one Touch computer.

Power LED

The EloPOS has a Power LED indicating the state of the touch computer. The table below shows LED state and corresponding color:

Touching the screen will bring the system out of SLEEP mode (similar to moving the mouse or pressing a keyboard key).

Ethernet LAN LED

The Ethernet LAN port has status LEDs indicating speed and activity:

LAN Speed Status:

Activity Status:

Touch

Your touchscreen display is factory-calibrated and does not need any additional manual calibration.

Setting Up the Operating System

If configured with an operating system, the initial setup takes approximately 5-10 minutes, potentially longer depending on hardware and connected devices. To set up Microsoft® Windows®, turn on the computer and follow the on-screen instructions. Elo ensures drivers are correct and loaded for Windows. For custom image creation, use the Elo image or driver packs, or contact support.

Creating the Recovery Flash Drive

All Windows 10 touch computers include the built-in Elo Restore Utility to create a recovery flash drive. Create this immediately in case the HDD/SSD recovery partition becomes inaccessible.

1. Right-click the EloRestoreUtility icon on the Desktop and select “Run as administrator”.
2. Click the “Start” button to begin the process.
3. Once completed, a pop-up window will prompt you to insert a blank flash drive into any available USB port.
4. After inserting the flash drive, click “Format Drive” to continue. Note: All data on the drive will be lost.
5. Click “Create Restore Media” to proceed. This step takes 10-20 minutes.
6. Once the message “Creation Restore Media success...” appears, remove the flash drive and click “Exit”.
7. If the system crashes, reboot and press F11 to enter the DeviceBoot Menu, then choose “boot from flash drive”.
8. When the ELO OS Recovery Solution (UEFI) UI appears, click “Install Recovery Solution” button.
9. Follow the on-screen instructions to complete the installation and exit. Note: All data is deleted during recovery. Back up files. Elo Touch Solutions is not liable for lost data. The end user must adhere to Microsoft's Licensing Agreement.

Recovering the Operating System

To recover the operating system to FACTORY SETTINGS, follow these procedures. Note: ALL CUSTOMER SETTINGS AND DATA WILL BE LOST. Backup all data, settings, and software before proceeding.

1. Power off your system completely.
2. Power on your system.
3. When the “Choose an operating system” screen appears, tap to select “UEFI – Recover Operating System”.
4. The ELO OS Recovery Solution (UEFI) interface will be presented.
5. Select “Restore OS”. The system will test hardware automatically. Click “Start” to perform system recovery.
6. The process will reformat the primary hard drive. Note: Back up data before recovery. All existing data on the primary drive and its partitions will be destroyed.
7. Once completed, click “Close”, then click “Exit” to restart your system. Note: All data is deleted during the recovery process. Back up files. Elo Touch Solutions is not liable for lost data or software. The end user must adhere to Microsoft's Licensing Agreement.

Reconfigure COM Port Order

If Windows re-arranges COM port order after OS recovery or hardware changes, Elo provides a COM port rename tool located in “C:\EloTouchSolutions\Peripherals\RS232\COMPortResetUtility\”. Execute this tool as Administrator. The system will reboot, setting two COM ports to COM1 and COM2.

Section 4: Options and Upgrades

Adding Optional Upgrades

Elo has qualified the following for seamless integration. Installation and setup instructions are provided with field-installable kits. Contact your Elo authorized distributor or value-added partner for pricing.

• 256GB 2.5" SATA SSD (E061525)
• 4GB DDR4 Memory SO-DIMM (E275416)
• 8GB DDR4 Memory SO-DIMM (E275635)

Optional Peripherals KITs

The following optional accessories and spare parts are available from Elo Touch Solutions. Elo orderable part numbers are in parentheses.

• Biometric Fingerprint Reader (E001001): Fingerprint reader with USB interface for all EloPOS configurations.
• Magnetic Stripe Reader (E001002): MSR with USB interface for all EloPOS configurations.
• Rear-Facing Customer Display Kit (E001003): Vacuum fluorescent display (VFD) with USB interface for all EloPOS configurations.
• 2D Scanner Barcode Scanner (E926356): 2D Barcode Scanner with USB interface for all EloPOS configurations.
• 10" LCD Customer Display (10 touch – E045337): Requires display mount kit – E835969.
• 10" LCD Customer Display (no touch – E138394): Requires display mount kit – E835969.
• Dallas Key (E055348): Designed for simple log in or log out by the person with a mating key.
• 13" LCD Customer Display (10 touch – E683595): Requires display mount kit – E835969.
• EMV Cradle eDynamo Kit (E375343): Designed for a MagTek eDynamo device for all EloPOS configurations.
• EMV Cradle Ingenico RP457 KIT (E710930): Designed for an Ingenico RP457c device for all EloPOS configurations.

Section 5: Technical Support

If you experience trouble, refer to the suggestions below. If problems persist, contact your local dealer or Elo Customer Service. Worldwide technical support phone numbers are available on the last page of this manual.

Solutions to Common Problems

Technical Assistance

Technical Specifications: Visit www.elotouch.com/products for technical specifications.

Support: Visit http://support.elotouch.com/TechnicalSupport/ for technical support.

See the last page of this user manual for worldwide technical support phone numbers.

Section 6: Safety & Maintenance

Safety

• To avoid risk of electric shock, follow all safety notices and do not disassemble the touch computer. They are not user-serviceable.
• Do not block or insert anything inside the ventilation slots.
• The EloPOS is equipped with an AC/DC power adaptor. Do not use a damaged AC/DC power adaptor. Use only the AC/DC power adaptor supplied by Elo. Use of an unauthorized adaptor may void your warranty.
• Ensure the system is maintained and runs within the specified environmental conditions.
• Be sure to disconnect the power source before disassembling the equipment. Wait one-half hour after switching off before handling parts.

Environmental Conditions for Operating and Storage

Power Ratings

Any EloPOS models: 24 volts, 7.5 Amps max.

EloPOS Power Adaptor Support Notice

This notice applies when using the Power USB function of your Elo EloPOS. Do not exceed a total of 180 watts. Check the wattage of the power adaptor and add the power consumption of Elo Peripherals or other connected devices to ensure the total is under 180 watts. Contact Elo support for help with power requirements and calculations.

The Elo PNs corresponding power adaptor model name list:

Care and Handling

Follow these tips to keep your touch computer functioning optimally:

• Disconnect the AC power cable before cleaning.
• To clean the unit (except touchscreen), use a clean cloth lightly dampened with a mild detergent. Ensure the unit remains dry; do not get liquids on or inside it. If liquid enters, contact a qualified service technician before powering on again.
• Do not wipe the screen with a cloth or sponge that could scratch the surface.
• To clean the touchscreen, use window or glass cleaner applied to a clean cloth or sponge. Never apply cleaner directly to the touchscreen. Do not use alcohol, thinner, benzene, or other abrasive cleaners.
• Ensure environmental temperature and humidity are within specifications and do not block ventilation slots.
• Touch computers are not designed for outdoor use.

Waste Electrical & Electronic Equipment Directive (WEEE)

This product should not be disposed of with household waste. It must be deposited at a facility for recovery and recycling according to local laws and regulations. Elo has recycling arrangements; visit https://www.elotouch.com/e-waste-recycling-program for information.

UL Directive

The touch computer contains a lithium battery. Incorrect battery replacement risks explosion. Dispose of used batteries according to regional instructions.

Warning

• Keep your touch computer dry. Do not pour liquid into or onto it. If it becomes wet, do not attempt repair; contact Elo Customer Service.
• Overuse may damage vision.
• Take a 10-minute rest after every 30 minutes of use.
• Children under two years old should not look directly at the screen. Children over two years old should not look at the screen for more than one hour per day.

Section 7: Regulatory Information

Electrical Safety Information

Compliance requires adherence to voltage, frequency, and current requirements on the manufacturer's label. Using a different power source may result in improper operation, damage, or fire hazard.

This equipment contains no operator-serviceable parts. Hazardous voltages are present. Service must be provided by a qualified technician. Contact a qualified electrician or the manufacturer if you have questions about connecting to mains power.

Emissions and Immunity Information

Notice to Users in the United States for FCC compliance:

This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) it may not cause harmful interference, and (2) it must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the responsible party could void the user's authority to operate the equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used per instructions, it may cause harmful interference to radio communications. There is no guarantee that interference will not occur in a particular installation. If interference occurs, try to correct it by:

• Reorienting or relocating the receiving antenna.
• Increasing the separation between the equipment and receiver.
• Connecting the equipment to an outlet on a circuit different from the receiver's.
• Consulting a dealer or experienced radio/TV technician.

This equipment should be installed and operated to ensure a minimum of 20 cm spacing to any person.

Notice to Users in Canada for IC compliance:

This equipment complies with Class A limits for radio noise emissions from digital apparatus, as established by the Radio Interference Regulations of Industrial Canada. (CAN ICES3 (B)/NMB3(B)).

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada's licence-exempt RSS(s). Operation is subject to two conditions: (1) This device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation.

[French text regarding Canadian compliance]

Notice to Users in the European Union:

Use only provided power cords and cabling. Substitution may compromise electrical safety or CE Mark Certification. This Information Technology Equipment (ITE) requires a CE Mark, indicating it has been tested to EMC Directive 2014/30/EU and Low Voltage Directive 2014/35/EU (per EN 55032 Class B and EN 60950-1).

General Information to all Users:

This equipment generates, uses, and can radiate radio frequency energy. Improper installation or use may cause interference with radio and television communications, though interference is not guaranteed in all installations.

1. To meet emission and immunity requirements:
• Use only provided I/O cables.
• Use only the manufacturer's approved line cord.
• Unauthorized changes or modifications may void the user's authority to operate the equipment.
2. If interference occurs with radio/TV reception or other devices:
• Verify by turning the equipment off and on.
• If determined to be the source, try to correct interference by:
• Moving the device away from the receiver.
• Repositioning or turning the device relative to the receiver.
• Reorienting the receiver's antenna.
• Plugging the device into a different AC outlet on a separate branch circuit.
• Disconnecting unused I/O cables (unterminated cables can be a source of RF emissions).
• Plugging into a grounded outlet receptacle; do not use AC adapter plugs. (Removing the ground may increase RF emissions and pose a shock hazard.)

Consult your dealer, manufacturer, or an experienced radio/TV technician for assistance.

EloPOS Classification of Certificate

Radio Equipment Directive

Elo declares that the Elo POS radio equipment complies with Directive 2014/53/EU. The full EU Declaration of Conformity is available at www.elotouch.com.

This device is designed for indoor use only in the 5150 to 5350 MHz frequency range.

[Table listing EU countries and radio frequency information]

Operation frequency and radio-frequency power:

• WLAN 802.11a/b/g/n/ac 2400GHz ≤ 20 dBm EIRP
• 5150-5250GHz ≤ 23 dBm EIRP
• Bluetooth 2.4GHz ≤ 9.5 dBm

ECC/DEC/ (04)08: The use of the frequency band 5 150-5 350 MHz is restricted to indoor operation due to protection requirements of satellite services.

EC R&TTE Directive: EU Directive 2014/53/EU harmonizes laws for radio equipment and repeals Directive 1999/5/EC.

FCC Declaration of Conformity

Per FCC 47 CFR Part 15 subpart B Section 2.1077(a), in accordance with FCC Rules and Regulations.

• Model Number: EPS15EX (X can be 0-9)
• Equipment Category: Information Technology and Telecommunications Equipment
• Equipment Class: Commercial and Light Industrial
• Product Name: Touch All in one Computer
• Manufacturer: Elo Touch Solutions, Inc., 670 N. McCarthy Blvd., Suite 100, Milpitas, CA 95035, USA. (www.elotouch.com)
• Trademark: Elo
• Declaration: This device complies with Part 15 of the FCC Rules. Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

[Signature and name of Kevin Huang, Director, Systems Engineering, Elo Touch Solutions, Inc.]

USA FCC ID: PD99260NG

Canada IC ID: 1000M-9260NG

Japan: RF 003-170125, TEL D170079003. [Japanese text: 電波法により5GHz帯は屋内使用に限ります。 - Radio Law restricts 5GHz band to indoor use.]

Argentina: CNC: C-20821

Brazil: Anatel: 05831-17-04423. [Portuguese text: Este equipamento não tem direito à proteção contra interferência prejudicial e não pode causar interferência em sistemas devidamente autorizados.]

Mexico: RCIPN9517-1585. [Spanish text: La operación de este equipo está sujeta a las siguientes dos condiciones: 1) es posible que este equipo o dispositivo no cause interferencia perjudicial y 2) este equipo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operación no deseada.]

RF Exposure Information (SAR)

This device has been tested and meets applicable limits for Radio Frequency (RF) exposure. Specific Absorption Rate (SAR) refers to the rate at which the body absorbs RF energy. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. This device was tested with a separation distance of 20cm. Always keep this device away from your body to ensure exposure levels remain at or below the as-tested levels.

Agency Certifications

The following certifications and marks have been issued or declared for this system:

• United State FCC, UL, Energy Star®
• Canada IC
• Europe CE, CB, TUV
• Australia RCM
• Japan VCCI
• Argentina S-Mark
• Brazil, ANATEL
• Mexico NOM
• China CCC, SRRC

Explanation of Markings

1. In accordance with SJ/T11364-2006, electronic information products are marked with a pollution control logo. The Environment-Friendly Use Period for this product is 10 years. The product will not leak or mutate under normal operating conditions, ensuring no severe environmental pollution, bodily injury, or damage to assets.
2. Operating Temperature: 0-35°C / Humidity: 20%-80% (non-condensing).
3. Storage Temperature: -20~60°C / Humidity: 10%~95% (non-condensing).
4. [Pollution control logo showing '10']
5. It is encouraged and recommended that this product be recycled and reused according to local laws. The product should not be thrown away casually. [Recycling symbols and CB logo]

China RoHS

In accordance with Chinese law (Management Methods for the Restriction of the Use of Hazardous Substances in Electrical and Electronic Products), the table below lists the names and amounts of toxic and/or hazardous materials this product may contain.

Note: ○ indicates the content of the hazardous substance in all homogeneous materials of this component is below the limit requirement of GB/T 26572. X indicates the content of the hazardous substance in at least one homogeneous material of this component exceeds the limit requirement of GB/T 26572.

Marking Explanation: According to SJ/T11364 requirements, electronic information products are marked with the following pollution control logo. This product will not affect the environment within 10 years. [Pollution control logo showing '10']

Section 8: Warranty Information

For warranty information, go to http://support.elotouch.com/warranty/.

Notes

[Blank lined section for notes]

Contact Information

Visit our website for the latest Product Information, Specifications, Upcoming Events, Press Releases, Software Drivers, and Touch Monitor Newsletter.

To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you.

Regional Contact Information:

North America

Tel: +1 408 597 8000
Fax: +1 408 597 8001
Email: elosales.na@elotouch.com

Europe

Tel: +32 (0)16 70 45 00
Fax: +32 (0)16 70 45 49
Email: elosales@elotouch.com

Asia-Pacific

Tel: +86 (21) 3329 1385
Fax: +86 (21) 3329 1400
Website: www.elotouch.com.cn

Latin America

Tel: +52 55 2281-6958
Email: elosales.latam@elotouch.com