Troubleshooting Guide

The app won't link to the bracelet (Unable to pair with app)

1. You can try to unbind the TOTWOO, [Me] - [Manage my TOTWOO], press the connected bracelets, [unbind the TOTWOO].
2. If you use iPhone, please forget your device TWO in Bluetooth. Then reconnect. Please confirm: 1) if your app and bracelet are kept within 3 meters; 2) if your location is allowed always; 3) if the app is kept working in the background.
3. If it still doesn't work, please press your bracelet for about 30 seconds until it flashes 3 different lights.

You can also take a small video for us to check.

When you don't touch it, why does the jewelry randomly flash/vibrate?

1. Check whether it was touched by mistake by clothing.
2. When flashing/vibrating, does the jewelry and phone still maintain connection? If yes, please confirm if a new message is received on the page "Love Record". If there is a new record, please check if it exists under a good network environment.
3. Try disconnecting the jewelry and app. Check if the flash/vibration still exists without touching it.
4. Try to restart the bracelet.

If after checking all the above, it still flashes/vibrates, please contact customer service to solve it.

Can't charge?

1. Please check if the back cover is removed.
2. Please check if the adapter output is DC5V-1A or DC5V-2A. If not, please have it changed and try again.

If you do not have this kind of adapter, please plug the charger into the computer to have a try.

Jewelry doesn't flash or vibrate?

1. Check if the jewelry has power. If not, please change the battery or charge it.
2. Check if it can charge successfully.
3. Check if the jewelry can connect to the app and pair.

Why the bracelet has a solid red light?

1. Please check if the solid light shows during firmware upgrade. If it shows during the firmware upgrade, please put the bracelet on the charger for a while and touch it flashing. Then reconnect and try to upgrade again. We can check what kind of phone model the customer uses.
2. If the red solid light doesn't show up when the firmware upgrades, please try again when the power is used up.