Alfen Eve Double Pro-line Installation and Commissioning Manual
Introduction
Congratulations on your new Alfen charging station for electric vehicles. This manual provides step-by-step instructions for installation and commissioning to ensure a safe process and full utilization of your system's advanced features. Please read this manual carefully and store it for future reference. For the most recent version, visit alfen.com.
Product Overview
2.1 The Charging Station
The Eve Double Pro-line charging station is designed for electric vehicles. The following sections detail its components and operation.
Outside View
The exterior of the charging station features:
- 1. Identification Number: A unique identifier for the charging station.
- 2. Colour Display: A 7" TFT display (800x480 pixels) showing status, information, and instructions.
- 3. RFID Card Reader & Indicator: For user authorization and status indication.
- 4. Type 2 Plug Connection: Two sockets for connecting electric vehicles.
- 5. Cable Gland(s): For power cable entry.
- 6. Grommets: For outgoing cables.
- 7. Service Installer/UTP Port: For configuration and network connection.
- 8. Identification Label: Located on the bottom, containing model, production date, serial number, technical specifications, and article number.
Inside View
Internal components include:
- 9. Threaded Holes: For wall mounting.
- 10. SIM Card Holder: For cellular network connectivity.
- 11. UTP (Ethernet) Connection: For wired network connection.
- 12. Connector P1 Port: For communication.
- 13. Display Connector: Connects the display unit.
- 14. On/Off Switch: For power control.
- 15. Ground Wire Terminal Block: For electrical grounding.
2.2 User Interface
The colour display provides real-time information on charging progress and status indications.
Status Indications on the Display
- 1. Charge Point ID: Identification for management systems.
- 2. Date and Time: Set automatically or during installation.
- 3. Status Information: Current operational status.
- 4. Status Indicator Symbols: Visual cues for different states.
- 5. Current Charging Capacity: Power delivered to the vehicle.
- 6. Maximum Outlet Capacity: The maximum power the socket can provide.
- 7. Energy Picked Up: Total energy delivered during the session.
- 8. Duration: Length of the current charging session.
- 9. Instruction Field: Displays usage instructions or error messages.
- 10. Progress Bar: Visualizes the authorization process.
Status Indicator Symbols
- [✔️] Charge card accepted, cable connected: Indicates successful connection and authorization.
- [?] Communicating with vehicle or charging complete: Shows ongoing communication or session end.
- [⚠️] Warning, notification with error code: Alerts the user to a potential issue.
- [⚡] Charging transaction active, with charging speed indication: Displays active charging and its speed.
- [❌] Error, notification with error code: Indicates a critical error.
- [---] Progress bar: Visualizes progress.
2.3 Operation
User actions are presented sequentially. The charging station shows a green status upon detecting a cable or card. A light blue (cyan) colour indicates a connection between the vehicle and station.
Operation Plug & Charge - Authorisation without a charge pass
Start: 1. Connect cable to station. 2. Connect cable to vehicle. 3. Charging starts automatically.
Stop: 1. Hold charge card at reader. 2. Charging stops. 3. Disconnect cable.
RFID - Charging station with user authorisation
Start: 1. Hold charge card at reader. 2. Connect cable to station. 3. Connect cable to vehicle. 4. Charging starts.
Stop: 1. Hold charge card at reader. 2. Charging stops. 3. Disconnect cable.
2.4 Eve Double Pro-line with single or double feeder cables
Installation must comply with the IEC-61851-1 standard. Protection values must not exceed output power per outlet.
Overview
Eve 904461031 (1-phase) / Eve 904461021 (3-phase): Single feeder cable, 7.4kW - 22kW max. Requires specific short-circuit protection (e.g., 40A circuit breaker or 35A fuses).
Eve 904461032 (1-phase) / Eve 904461022 (3-phase): Double feeder cable, 7.4kW - 22kW max per cable. Requires dual short-circuit protection (e.g., 2x 20A circuit breakers or 2x 20A/35A fuses).
NOTICE! Installation with two feeder cables carries an increased risk of injury. Observe installation instructions.
2.5 Access Control for Local Authorisation (RFID)
Local user access can be controlled using an RFID 'Master Key'.
2.5.1 Installing the Master Key
- Select a compatible RFID card.
- Hold the card at the reader for 10 seconds.
- After 10 seconds, the card is registered as the Master Key, indicated by an icon on the screen.
NOTICE! The Master Key cannot be used for charging; it is solely for access control.
2.5.2 Adding and Removing Passes
With the Master Key registered, you can add or remove RFID passes:
- Hold Master Key at reader.
- Hold pass to add/remove at reader.
- Follow on-screen instructions. A sound signal confirms the action.
2.5.3 Removing the Master Key
The Master Key can only be removed using the Service Installer Application.
2.6 Technical Specifications
2.6.1 Eve Double Pro-line Model Overview
| Model Name | Article No. | OCPP chargePointModel |
|---|---|---|
| 2 x type 2 socket, 1-phase, max. 1x32A input current, RCD B 3F 1C T2, Display | 904461031 | NG920-61011 |
| 2 x type 2 socket, 1-phase, max. 2x32A input current, RCD B 3F 1C T2, Display | 904461032 | NG920-61012 |
| 2 x type 2 socket, 3-phase, max. 1x32A input current, RCD B 3F 1C T2, Display | 904461021 | NG920-61001 |
| 2 x type 2 socket, 3-phase, max. 2x32A input current, RCD B 3F 1C T2, Display | 904461022 | NG920-61002 |
2.6.2 Eve Double Pro-line Specifications
- Operation: Plug & Charge authorisation, RFID authorisation, Central system, Third-party apps.
- Display: 7" TFT colour display, 800 x 480 pixels.
- Status Indication: Integrated on display.
- RFID Card Reader: RFID (NFC) ISO/IEC 14443A/B, MiFare Classic 13.56 MHz, DESFire. Maximum length: 7 bytes.
- Access: Locations with restricted and non-restricted access.
2.6.3 General Product Specifications
- Number of outlets: 2.
- Types of outlets: Socket standard type 2, conform IEC62196-2 ed. 2.
- Supported power systems: TN-C, TN-C-S, TT, IT* (*Caution: not all vehicles support the IT system. In that case, or with 3-phase charging, an isolation transformer is required).
- Nominal output voltage (+/- 10%): 230VAC (1-phase), 400VAC (3-phase).
- Maximum current per socket: 32A per phase.
- Maximum current per socket: 7.4kW (1-phase), 22kW (3-phase).
- Connection clamps: Cable gland (14-25.5mm), cable clamps (16mm²).
2.6.4 Communication and Protocols
- Controller: Central unit for charging currents and communication.
- Vehicle communication: Mode 3 (IEC 61851-1 ed. 3).
- Internet/networking: Mobile network, Ethernet/LAN.
- Communication protocol: OCPP 1.5 (JSON), OCPP 1.6 (JSON).
- Supported RJ45 protocols: OCPP, TCP/IP.
- Supported RJ11 protocols: DSMR 4.0-4.2, SMR5.0 (P1 port), I/O for external relay.
- Modbus (Master): TCP/IP.
2.6.5 Communication Security
- SIM Card: Mini SIM.
- Central System Authentication: TLS 1.2 x509.
- EVSE Authentication: HTTP Basic authentication.
- Remote Console Access: Not supported.
- Diagnostic Files: AES 128-bit encryption.
- Firmware Update Files: Encrypted and digitally signed (SHA256 hash, RSA public key).
- EVSE Internal Flash: AES 128-bit.
- Root Certificate: Factory installed.
2.6.6 Available Memory
- Charge Passes: Approx. 800 (backend), 1,200 (local).
- Transaction Database: Approx. 1,500 transactions.
- Logging for Diagnostics: Approx. 45,000 lines.
2.6.7 User Circumstances
- Operating Temperature: -25°C to 40°C.
- Electrical Safety Class: I.
- Degree of Protection (casing): IP54.
- IK Protection (mechanical impact): IK10.
- Stand-by Use: Approx. 9-12 W.
- Environmental Conditions: Indoor use, Outdoor use.
- Electromechanical Environmental Conditions: E2 (Measuring Instruments Directive).
- Mechanical Environmental Conditions: M1 (Measuring Instruments Directive).
NOTICE! Ambient temperatures may affect performance. Direct sunlight can cause overheating. Darker casing colours may absorb more heat.
2.6.8 Casing
- Type: Wall-mounted unit.
- Mounting Options: Wall mounting or mounting post (accessory).
- Material (cover/rear): Fibre-reinforced polyester (Sheet Moulding Compound - SMC).
- Colour (cover/rear): RAL 9016 (Traffic white) / RAL 7043 (Traffic grey B).
- Locking: Anti-theft screws.
- Dimensions (H x W x D): Casing: 590 x 338 x 230 mm. Product packaging: 740 x 350 x 250 mm.
- Weight: Casing: Approx. 15 kg. Complete: Approx. 21.5 kg. Packaged: Approx. 25 kg.
NOTICE! Exposure to elements may cause gradual aging and discolouration of the casing material.
2.6.9 Input / Power Supply
NOTICE! Installation must comply with local standards and regulations. Printing errors reserved.
| Input (advised cable diameters) | Model 904461031/1032 (1-phase) | Model 904461021/1022 (3-phase) |
|---|---|---|
| 16A: 4 mm² | 4 mm² | 4 mm² |
| 32A: 6 mm² | 6 mm² | 6 mm² |
| Short Circuit Protection | With Circuit Breakers | With Fuses | Load Balancing |
|---|---|---|---|
| Single power supply, 1-phase, 16A | 1 x 40A max 1P (B or C) | 1 x 35A max (gG) | Optional |
| Single power supply, 1-phase, 32A | 1 x 40A max 1P (B or C) | 1 x 35A max (gG) | Required |
| Double power supply, 1-phase, 16A | 2 x 20A max 1P (B or C) | 2 x 20A max (gG) | Optional |
| Double power supply, 1-phase, 32A | 2 x 40A max 1P (B or C) | 2 x 35A max (gG) | Optional |
| Single power supply, 3-phase, 16A | 1 x 40A max 3P (B or C) | 3 x 35A max (gG) | Optional |
| Single power supply, 3-phase, 32A | 1 x 40A max 3P (B or C) | 3 x 35A max (gG) | Required |
| Double power supply, 3-phase, 16A | 2 x 20A max 3P (B or C) | 6 x 20A max (gG) | Optional |
| Double power supply, 3-phase, 32A | 2 x 40A max 3P (B or C) | 6 x 35A max (gG) | Optional |
If capacity is 16A (3.7kW or 11kW charging), 20A is sufficient instead of 40A.
- Residual Current Protection: RCBB: min 100mA (S) Selective, 4P, A EV, or B.
- Nominal Voltage: L1-N: 230V, L2-N: 230V, L3-N: 230V, L1-L2: 400V, L1-L3: 400V, L2-L3: 400V, PE-N: ~0V.
- Nominal Frequency: 50 Hz / 60 Hz.
- Grounding: TN system (PE wire), TT system (<100 Ohm), IT system (shared reference).
- Connection Method: Permanently connected.
2.6.10 External Protection according to EV/ZE-Ready
For EV/ZE ready compliance, use RCCBs of type A+ (high immunity) or type B.
2.7 Optional Factory Settings
| Description | Options |
|---|---|
| Authorisation | Plug & Charge, RFID* |
| Maximum charging current | 16A, 32A* |
| Smart Charge options (see Appendix B) | Off, Standard load balancing*, Active load balancing*, Smart Charging Network* |
| Own logo in display | Off (Alfen logo), On (your own logo)* |
| Languages supported | English, Dutch, German, French, Spanish, Portuguese, Italian, Norwegian, Swedish, Finnish |
| User availability if temporarily offline | Accept all RFID passes, Only valid passes in database, Not available |
| Action if plug is released on vehicle side | Stop transactions and release the plug, Pause charging until cable plugged back in |
| Choice of management system | Stand alone, ICU Connect*, other options* |
| Communication through * | GPRS, UTP/LAN, Auto detect |
* Settings may incur additional costs. Default settings are displayed first.
2.8 Accessories
Mounting Post
- Art. No.: 934459001
- Dimensions (H x W x D): 1,430 x 180 x 80 mm.
- Material: SAE 304 stainless steel, Fine-structure powder coating.
- Colour: RAL 7043 (Traffic grey B).
- Packaging (H x W x D): 1,460 x 360 x 280 mm.
- Weight: 8 kg.
Concrete Pedestal
- Art. No.: 833829300-ICU
- Dimensions (H x B x D): 570 x 350 x 220 mm.
- Weight: 42 kg.
Metal Pedestal
- Art. No.: 803828601-ICU
- Dimensions (H x B x D): 598 x 204 x 300 mm.
- Weight: 7.8 kg.
- Packaging (H x W x D): 50 x 295 x 620 mm.
Additional RFID Card
- Art. No.: 203120010-ICU
Installation and Connecting
3.1 Installing and Connecting
Read these instructions carefully before installation. Alfen ICU B.V. is not liable for consequential damage due to misuse of this manual.
DANGER! Installation must be performed by a qualified professional familiar with IEC 60364 standards. Failure to do so may result in severe injury or hazardous situations.
NOTICE! Work should not be performed during rain or if humidity exceeds 95%.
A charging station must always be installed on a dedicated power circuit.
DANGER! Incorrect installation can lead to fatal injury and hazardous situations.
NOTICE! Protect products in public areas from mechanical impact or collisions.
DANGER! The charging station may retain electrical charge even after disconnection. Wait at least 10 seconds after disconnection before working.
WARNING! Adaptors or conversion adaptors are not permitted.
WARNING! Cord extension sets are not permitted.
DANGER! The electric system must be completely disconnected from all power sources before installation or maintenance.
NOTICE! Local conditions may influence installation requirements.
3.2 Mounting and Installation Requirements
Refer to sections 2.6.9 and 2.6.10 for safety features and cable thickness requirements.
- Cable trajectory must be protected against short-circuit and over-current using B/C circuit breakers or gG fuses.
- The system must be a TN-S type and grounded via the main distributor.
- Cable trajectory must comply with local professional standards.
NOTICE! Installers are responsible for selecting appropriate cable diameters and complying with relevant standards.
Location Criteria:
- Never install in potentially explosive atmospheres.
- Avoid flood-prone areas without compensation measures.
- Comply fully with local technical requirements and safety regulations.
- Installation site must have a level and solid underground.
- Maximum humidity: 95%.
- Ambient temperature: -25°C to 40°C.
- Temperature difference within 24 hours: max. 35°C.
- Recommended installation height: 70-120 cm from the ground to the bottom of the casing.
- Ensure charging socket is easily reachable; avoid tension on the charging cable.
- Prevent road users from driving over cables.
- Prevent pedestrians from tripping over cables.
- Ensure UTP/Ethernet connection is covered to prevent accidental disconnection.
3.3 Mechanical Installation
3.3.1 Preparing the Charging Station
Do not remove the transparent foil from the casing during installation to prevent display scratches. The white cover must be removed first.
- Lay the device on a soft surface.
- Loosen bottom screws with an Allen key.
- Loosen side screws (Torx T25) on the rear (see image).
- Save screws for later.
- Carefully lift the white cover from the bottom upwards.
- Place the cover in a safe location.
3.3.2 Wall Mounting
Tools required: Spirit level, impact drill, Phillips screwdriver, terminal block screwdriver, pencil, Torx screwdriver (T25), wire stripper, Allen wrench.
Hardware: 4 x M8x50mm hex bolts, 4 x S10x50mm nylon plugs, 4 x washers.
Steps:
- Mark drill hole locations on the wall (distances: 123.8mm top, 39.6mm bottom, 434.3mm vertical).
- Drill holes and insert wall plugs.
- Attach the mounting block to the wall using two bottom screws.
- Place the casing onto the mounting block vertically.
- Mark and drill holes for attaching the casing.
- Attach the casing to the top side with two screws.
3.3.3 Mounting Post (Accessory)
Hardware: Groundwire, cable lug, bolts (M8x30, M10x25, M4x12, M8x20 anti-theft, M10x25), washers, nylon plugs.
Steps:
- Dig a hole (approx. 50x50x65cm).
- Place the concrete or metal pedestal in the hole.
- Attach the post to the pedestal using bolts.
- Attach the mounting block to the post using M8x40mm screws.
- Attach the charging station to the post using M8x40mm screws.
- Attach the ground wire to the post and connect it to the terminal block inside the station.
- Attach the cover plate with the anti-theft bolt.
- Refill the hole and level the surface.
3.4 Electrical Installation
WARNING! Read and follow all safety instructions.
DANGER! Completely disconnect the electric system from all power sources before installation or maintenance.
- Pull the power cable through the cable inlet (5 on page 2).
- Pull the cable at least 15 cm into the housing.
- Secure the power cable in the inlet using the gland for strain relief.
- Detach the subframe with the type 2 charging sockets (refer to images 5 & 6).
- Remove sheathing from cables and connect exposed wires to the main switch (13 on page 3).
- Connect wires to the isolating switch.
- Re-attach the subframe by connecting the points to the rear frame.
NOTICE! Ensure cables are not trapped during reassembly.
- Verify residual current devices are enabled.
- Turn the isolating switch to the 'ON' position (I).
- Press the white casing parts into the orifices on the rear cover.
- Tighten top screws (Torx T25).
- Close the casing by pressing and screwing in the M8x20 anti-theft screws.
NOTICE! Ensure no gaps between casing parts to maintain moisture and dust protection.
- Remove the transparent foil from the casing.
WARNING! Always connect a proper ground conductor first.
3.5 Maintenance
- Clean annually with water and mild soap to prevent mildew.
- Apply surface wax (e.g., car wax) after cleaning. Degrease the surface first (e.g., with isopropanol). Use a clean, soft cloth.
- Renew wax layer annually for optimal product life.
WARNING! Do not apply isopropanol on the display. Do not use high-pressure cleaners, scouring sponges, or abrasives.
Commissioning the Charging Station
The Service Installer Application is available for download from www.alfen.com/en/downloads under 'EV charging points'. Request an account if needed.
4.1 Safety Instructions Prior to Usage
- Ensure the charging station is properly connected to the power supply.
- Ensure the electricity supply is protected by appropriate circuit breakers or fuses.
- Ensure the charging station is installed according to this manual.
- Ensure the casing remains closed during normal use.
- Ensure the charging cable is not twisted and is undamaged.
4.2 Commissioning
Switch on the power. The charging station will perform a self-diagnostic:
- Display briefly illuminates and then turns off.
- Sockets are tested individually (locking, internal relays).
- Display briefly illuminates again.
- Display shows 'Charge point starting up'.
- Start screen with logo appears.
- The station is ready for use. If configured for an administration system, it connects automatically.
- Further configuration is possible via the Service Installer software.
- Verify smart charge feature settings if applicable.
Refer to Appendix B for more information on smart charging.
4.3 Configuring with Service Installer Application
The Eve Double Pro-line can be easily configured using the Service Installer Application, which allows access to settings, factory defaults, and transaction logs.
4.3.1 Preparation
Ensure you have a user account and the latest version of the Service Installer Application. Connect the charging station to your laptop via Ethernet (UTP).
4.3.2 Using the Service Installer Application
The application categorizes settings for easy management:
- General charging station settings and status information.
- User interface/display settings.
- Power settings for the local grid.
- Authorizations: managing charge passes and user authentication.
- Load balancing and smart charging options.
- Activity log of the charging station.
- Transaction information.
- Live monitoring of the charging station status.
- Connectivity settings (management system, mobile, local network).
- Warnings overview.
Functionalities shown in grey are not supported if not specified during ordering.
4.3.3 Changing Language Settings
The interface supports ten languages. Change settings via the Service Installer Application ('Localisation') or a connected management system.
| Language | Country Code | Language | Country Code | Language | Country Code | Language | Country Code | Language | Country Code |
|---|---|---|---|---|---|---|---|---|---|
| Dutch | nl_NL | German | de_DE | Spanish | es_ES | Italian | it_IT | Swedish | sv_SE |
| English | en_GB | French | fr_FR | Portuguese | pt_PT | Norwegian | nn_NO | Finnish | fi_FI |
4.4 Activate Functionality
New functionalities can be downloaded and activated via the Service Installer Application, allowing upgrades even after purchase.
Connectivity
5.1 Management Systems
Alfen charging stations can communicate with third-party or Alfen's ICU EZ management systems for energy tracking, remote control, and maintenance. Connection is via GPRS or UTP (Ethernet).
For more information on ICU EZ, visit www.alfen.com/en/ev-charge-points/services.
5.2 Setting Up a Connection
5.2.1 Wireless Connection
Requires a SIM card for GPRS and correct network settings. The Service Installer provides shortcuts for easy setup. Check signal strength after installation.
5.2.2 UTP (Ethernet) Connection
Requires a CAT5 UTP cable (max. 20 meters, up to 100Mbps).
Installation:
- Connect UTP cable to your router.
- Turn off the charging station.
- Connect UTP cable to the station's port (7 on page 2).
- Complete electrical installation (section 3.4) and turn on power.
- If network security is high, adjust network settings (IP address: 93.191.128.6, Port: 9090, FTP Port: 21). MAC address may be required in Network Settings.
NOTICE! Ensure network settings allow secure FTP connection for updates and diagnostics.
5.3 Register Your ICU EZ Account
Register for ICU EZ management services at www.alfen.com/en/services/management-charging-stations. You will need information from your first charging station. Alfen will provide login details.
If the station was pre-configured for ICU EZ, it is already active.
Registration Steps:
- Complete the registration form on the Alfen website.
- Enter charge pass numbers in the 'remarks' field.
- Click 'Send'.
- Alfen processes the request and sends login details.
- Log in at www.alfen.com/en/more/login.
- Access your charging station and status immediately.
5.4 Managing Settings
If connected to a management system, settings can be managed remotely. Options include general information, language, load capacity, RFID/Plug & Charge switching, transaction messages, smart charge settings, connectivity, and Smart Charging Network.
For the latest settings, visit www.alfen.com/en/downloads.
5.5 Register Your Charging Station to Your Own Management System
When using a non-Alfen management system, register the model. The Eve Double Pro-line sends a ChargePointModel compliant with OCPP specifications.
Appendices
Appendix A: Error Codes and Problem Solving
This appendix describes error codes generated by the Eve Double Pro-line. Contact your seller or Alfen Support if issues persist.
| Display Code | Error Message Text | Icon | Possible Causes | Possible Solutions |
|---|---|---|---|---|
| 001 | Not able to charge. Please call for support. | ⚠️ | Unknown generic error. | Contact the service department of your charge point supplier. |
| 101 | One moment please. Your charging session will resume shortly. | ❗ | DC fault current (>6mA) detected. | Specific vehicle: Contact car dealership. Multiple vehicles: Contact service department. |
| 102 | Not able to charge. Please call for support. | ❌ | Internal error. Unexpected or no voltage on power board output. | Check powerboard. Contact service department. |
| 104 | Not able to charge. Please call for support. | ❌ | Internal error. Low voltage on internal power supply. | Check powerboard. Contact service department. |
| 105 | Not able to charge. Please call for support. | ❌ | Internal error. No communication with internal power meter. | Check internal power meter connection/configuration. Contact service department. |
| 106 | Not able to charge. Please call for support. | ❌ | Power interrupted by internal 30mA AC residual current protection device. | Contact your installation engineer. Internal RCD tripped. |
| 201 | Error in installation. Please check installation or call for support. | ❌ | Protective earth not connected or unstable. | Contact your installation engineer. Earth resistance < 100 Ohm recommended. |
| 202 | Input voltage too low, not able to charge. Please call your installer. | ❌ | Supply voltage below 210 VAC. | Contact your installation engineer. |
| 206 | Temporary set to unavailable. Contact CPO or try again later. | ⚠️ | Charging station set to inoperative by CPO or updating. | Contact your charge point operator. |
| 211 | Not able to lock cable. Please call for support. | ❌ | Unable to move locking motor during self-test. | Contact charge point operator. Check locking motor connection/movement. |
| 212 | Error in installation. Please check installation or call for support. | ❌ | Missing phase in installation. | Contact installation engineer. Check voltage levels. |
| 301 | One moment please your charging session will resume shortly. | ❗ | Unknown error in communication with car. | Check car and charging cable. Contact service department. |
| 302 | One moment please your charging session will resume shortly. | ❗ | Safety measure: Vehicle draws more power than allowed / did not reduce power in time (IEC 61851). | Specific vehicle: Contact car dealership. All vehicles: Contact service department. |
| 303 | One moment please your charging session will resume shortly. | ❗ | Safety measure: charging started too often within 1 minute. | Check car and charging cable. Contact service department. |
| 304 | Charging not started yet to continue please reconnect cable. | ❗ | Cable connected for more than 2 minutes without starting a session. | Reconnect cable and start session within 2 minutes. Contact service department. |
| 401 | Inside temperature high. Charging will resume shortly. | ❗ | Temperature inside charge point > 70°C. | Unexpected: Ambient temperature, No EV charging. Expected: Ambient temperature, Direct sunlight, EV charging. Contact service department. Contact installation engineer. |
| 402 | Inside temperature low. Charging will resume shortly. | ❗ | Temperature inside charge point < -40°C. | Unexpected: Ambient temperature. Expected: Ambient temperature. Contact service department. |
| 403 | Charging not started yet to continue please reconnect cable. | ⚠️ | Generic error. | Contact service department. |
| 404 | Not able to lock cable. Please reconnect cable. | ❌ | Unable to lock charging cable. | Check socket and cable plug. Check lock motor. Contact service department. |
| 405 | Cable not supported. Please try connecting your cable again. | ❗ | PP resistance out of range (IEC 61851). | Specific cable: Issues with other charge points. All cables: No issue with other charge points. Cable broken. Contact service department. |
| 406 | No communication with vehicle. Please check your charging cable. | ❗ | Monitored CP voltage level out of range (IEC 61851). | Specific cable: Issues with other charge points. All cables: No issue with other charge points. Cable broken. Contact service department. |
Appendix B: Default Configuration of Optional Factory Settings
The Eve Double Pro-line offers Smart Charge options: Active Load Balancing and Smart Charging Network (SCN).
B.1 Active Load Balancing
This feature dynamically manages charging speeds based on smart meter readings and grid capacity to prevent overloading.
Requirements: Alfen stations with Active Load Balancing, 4-wire RJ11/RJ12 cable, compatible smart meter (DSMR, eSMR, Modbus TCP/IP), or Energy Management System (EMS).
NOTICE! Maximum cable length for P1 port is 20 meters. Ensure proper signal quality.
Parameters to set: Station-maxCurrent, SmartMeter-maxCurrent, Load balancing safe current (A).
| Settings for maximum input current | At the outlet | Assumed settings | Active Load balancing on 1-phase connection | Active Load balancing on 3-phase connection |
|---|---|---|---|---|
| 16A per phase | 1 x 3.7kW, 1 x 11kW | Station-MaxCurrent, SmartMeter-MaxCurrent | 16, 25 | 16, 25 |
| 32A per phase | 1 x 7.4kW, 1 x 22kW | Station-MaxCurrent, SmartMeter-MaxCurrent | 32, 40 | 32, 35 |
If these values do not apply, consult an installer.
Modbus TCP/IP Settings
For Modbus TCP/IP communication with smart meters:
- Port: 502.
- Use fixed IPv4 addresses assigned by the network operator.
- Modbus address of the energy meter.
- Default gateway of the local network.
- Subnet mask of the local network.
SCN Settings
| Factory Settings | Options | Values |
|---|---|---|
| SCN-NetworkName | Name of the SCN | Maximum of 8 characters |
| SCN-SocketID | Unique ID of a socket within an SCN (socket 1 for two sockets). | 0-255 |
| SCN-SocketCount | Total amount of sockets in the SCN. | Maximum 100 |
| SCN-AlternatingPeriod | Alternating period for insufficient capacity. | Maximum 65535 seconds (Default: 360) |
| SCN-TotalStaticCurrent | Maximum available capacity for the SCN in amperes. | Default 200 A |
| SCN-SocketSafeCurrent | Safety value for fallback if station loses connection. | Default 6.0 A |
| SCN-PhaseMapping-1 | Single feeder cable on left socket: connection to installation (phase shifts). | Default: 4 (1=L1, 2=L2, 3=L3, 4=L1L2L3, etc.) |
| SCN-PhaseMapping-2 | Single feeder cable on right socket: connection to installation (phase shifts). | Default: 4 (1=L1, 2=L2, 3=L3, 4=L1L2L3, etc.) |
| SCN-TotalSafeCurrent | Fallback limit for total active charging stations when connection is lost. | Default 32.0 A |
Measured Values for Load Balancing
| Measured Value | Step Size | Data Type |
|---|---|---|
| Voltage L1L2 [V] | 0.01 [V] | UNSIGNED32 |
| Voltage L2L3 [V] | 0.01 [V] | UNSIGNED32 |
| Voltage L3L1 [V] | 0.01 [V] | UNSIGNED32 |
| Voltage L1N [V] | 0.01 [V] | UNSIGNED32 |
| Voltage L2N [V] | 0.01 [V] | UNSIGNED32 |
| Voltage L3N [V] | 0.01 [V] | UNSIGNED32 |
| Frequency [Hz] | 0.001 [Hz] | UNSIGNED32 |
| Current L1 [A] | 0.001 [A] | UNSIGNED32 |
| Current L2 [A] | 0.001 [A] | UNSIGNED32 |
| Current L3 [A] | 0.001 [A] | UNSIGNED32 |
| Current N [A] | 0.001 [A] | UNSIGNED32 |
| Active Power Sum [W] | 0.1 [W] | SIGNED32 |
| Reactive Power Sum [VAr] | 0.1 [VAr] | SIGNED32 |
| Apparent Power Sum [VA] | 0.1 [VA] | UNSIGNED32 |
| Cos(phi) Sum [ ] | 0.001 [ ] | SIGNED32 |
| Active Power L1 [W] | 0.1 [W] | SIGNED32 |
| Active Power L2 [W] | 0.1 [W] | SIGNED32 |
| Active Power L3 [W] | 0.1 [W] | SIGNED32 |
| Reactive Power L1 [VAr] | 0.1 [VAr] | SIGNED32 |
| Reactive Power L2 [VAr] | 0.1 [VAr] | SIGNED32 |
| Reactive Power L3 [VAr] | 0.1 [VAr] | SIGNED32 |
| Apparent Power L1 [VA] | 0.1 [VA] | UNSIGNED32 |
| Apparent Power L2 [VA] | 0.1 [VA] | UNSIGNED32 |
| Apparent Power L3 [VA] | 0.1 [VA] | UNSIGNED32 |
| Cos(phi) L1 [ ] | 0.001 [ ] | SIGNED32 |
| Cos(phi) L2 [ ] | 0.001 [ ] | SIGNED32 |
| Cos(phi) L3 [ ] | 0.001 [ ] | SIGNED32 |
B.2 Smart Charging Network (SCN)
The SCN functionality connects multiple Alfen charging stations into a 'charging plaza'. The network dynamically manages charging speed based on total load and individual station settings.
Preconditions for SCN: All stations in the same network (subnet, IP range), CAT5 UTP/Ethernet cable (CAT6 for >100m), minimum 10Mbps network, UDP port 36549, DHCP server preferred, single power feed, switch/router with sufficient ports.
Adding a station to SCN: Use the Service Installer Application to select a station, navigate to 'Add to new SCN', name the SCN, and add other stations.
About OCPP: SCN functionalities can use OCPP over UTP/Ethernet or GPRS. A SIM card is needed per station for GPRS. A router can be used to limit costs.
| Network Choice | Per Charging Station | OCPP Settings |
|---|---|---|
| Smart Charging Network with OCPP GPRS | SCN ON | OCPP Management System Selection for GPRS |
| Smart Charging Network with OCPP GPRS | SCN ON | OCPP Management System selection for UTP |
| Smart Charging Network with OCPP through external GPRS router | SCN ON | OCPP Management System selection for UTP |
Electrical Supply: Set to full power per station (see paragraphs 2.5.11 and 2.5.12).
Settings: Factory settings for charging station (max output).
NOTICE! After setting up an SCN, newly added stations require a reboot to log in.
Waste Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment (EEE) contains hazardous materials. Equipment marked with a crossed-out wheeled bin symbol (?️?) must not be discarded with household waste but collected separately at designated recycling points.
