Entune Audio Head Unit Software Update (Fujitsu Ten)

Applicability

Revision Notice

• December 16, 2014 Rev2: Applicability updated for 2015 model year vehicles. Entire bulletin updated.
• July 31, 2014 Rev1: Applicability updated for 2014 model year Camry, Camry HV, and RAV4 vehicles. Entire bulletin updated.

Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2014 model year vehicles may exhibit one or more of the following conditions:

• Apps screen displays after re-route (Entune™ Premium Audio only)
• Voice command system freezes during phonebook transfer
• Voice command system freezes when radio is in XM mode
• Bluetooth® is inoperative while using Apps
• Sent SMS message continually appears on display audio for BlackBerry® devices (Q10 & Z10)
• Voice command system freezes when voice command is used right after ignition is ON (Entune™ Premium Audio only)
• Entune™ function is inoperative (Entune™ Premium Audio only)
• Cover art does not match with HD Radio™ music playing (Entune™ Premium Audio only)
• Music cannot be selected via voice command system (Entune™ Premium Audio only) when a device has more than 15,000 songs
• XM preset channels are removed (Entune™ Premium Audio only)
• Radio freezes after inputting a certain address in navigation destination (Entune™ Premium Audio only)
• Bluetooth® connection is dropped
• Phonebook does not transfer
• Browse button does not appear in Bluetooth® Audio
• Bluetooth® connected device cannot be changed
• Voice command system is inoperative after deleting all contacts
• Connected Bluetooth® device cannot be deleted
• User setting is deleted
• Cover art does not change when changing songs on Bluetooth® Audio (Entune™ Audio, Entune™ Premium Audio only)
• Audio automatically becomes "Audio off," disconnects Bluetooth® automatically, or won't automatically play
• Bluetooth® Audio volume fluctuates or goes back to default setting or becomes louder for an instant
• Won't display Playlist in browse properly
• Won't recognize the music title in iPod™
• No sound on iPod™ Video while time count on the video is progressing correctly
• Could not playback CD
• A loading screen continues being displayed
• Continuously reboots
• Radio screen changes to an arbitrary rear camera screen while driving
• Added App is not added at end of the Apps list
• Mandatory update pop-up appears after Bluetooth® is disconnected
• Unit freezes or no response when using voice command
• Buttons and radio screen related to Phone and Apps won't respond
• Voice command shuts down in the middle or no guidance at all
• Voice command initialization not completed or takes long time to complete initializing
• Music Voice Recognition is not available (Entune™ Audio, Entune™ Premium Audio only)
• Won't display email or text message properly (no body text, no line break, shows the same message twice)
• Incoming email or text message shown after email has already been viewed in Messages screen
• "Text to speech" readout doesn't work or slow response, and volume does not change
• Old email or text message is included in new contents when incoming mail message is read aloud
• Audio system sound does not MUTE during email reading aloud
• Weather map will not open, only beeps
• There is no car cursor on the simple map traffic screen
• Won't display Phone call list properly
• Won't go to Map screen or no map on Home screen (Entune™ Premium Audio only)
• Navigation re-route pop-up comes up continuously (Entune™ Premium Audio only)
• No map is displayed with new vehicles (Entune™ Premium Audio only)
• "i" button is displayed when navigation route guidance is not used (Entune™ Premium Audio only)
• Radio screen goes blank or freezes occasionally while using navigation function (Entune™ Premium Audio only)
• One Shot Address Entry doesn't work sometimes (Entune™ Premium Audio only)
• Unit freezes when searching route to home memorized in preset memory (Entune™ Premium Audio only)
• When certain destination/route is set, estimated arrival time shows blank (Entune™ Premium Audio only)
• Cannot delete characters in POI search (Entune™ Premium Audio only)
• Shows "Would you like to set this destination on the freeway" even when destination is not on freeway (Entune™ Premium Audio only)
• HD Traffic™ does not display (Entune™ Audio Plus only)
• A ringtone does not sound when phone call is received during route guidance (Entune™ Premium Audio only)
• Voice command was cancelled unexpectedly (Entune™ Audio Plus, Entune™ Premium Audio only)
• "Yes" button is grayed out in the Bluetooth® Call Confirm screen (Entune™ Audio Plus, Entune™ Premium Audio only)
• Connected phone does not show as connected (Entune™ Audio Plus, Entune™ Premium Audio only)
• "Connecting" message for text message does not go away when phone is already connected (Entune™ Audio Plus, Entune™ Premium Audio only)
• Cache radio is rewound by itself after voice command usage (Entune™ Premium Audio only)
• Touch screen button is unresponsive on Entune™ caution screen (Entune™ Audio Plus, Entune™ Premium Audio only)
• Some text messages are not displayed on the screen (Entune™ Audio Plus, Entune™ Premium Audio only)
• In Home screen, full screen of Entune™ audio app is not shown (Entune™ Audio Plus, Entune™ Premium Audio only)
• Radio takes time to read out messages after "Show my message" voice command is recognized
• Voice command cannot be recognized during map route guidance (Entune™ Premium Audio only)
• Incorrect destination is set when voice command is used (Entune™ Premium Audio only)
• Some audio sources are not displayed when voice command is used (Entune™ Audio Plus, Entune™ Premium Audio only)
• Weather of some cities is not displayed when voice command is used (Entune™ Audio Plus, Entune™ Premium Audio only)
• Voice command for music is not recognized (Entune™ Audio Plus, Entune™ Premium Audio only)
• Some Playlists cannot be chosen when voice command is used (Entune™ Audio Plus, Entune™ Premium Audio only)
• Radio freezes when voice command is used (Entune™ Audio Plus, Entune™ Premium Audio only)
• Blank radio presets are not skipped with steering wheel switch (Entune™ Audio Plus, Entune™ Premium Audio only)
• Destination cannot be set (Entune™ Premium Audio only)
• Distance to traffic incident is shown incorrectly (Entune™ Premium Audio only)
• Intersection map is not displayed (Entune™ Premium Audio only)
• Traffic incident icon is not displayed (Entune™ Premium Audio only)
• Radio freezes with navigation operation (Entune™ Premium Audio only)
• Touch screen becomes unresponsive after setting destination nearby and pop-up screen of "You are nearby" is displayed (Entune™ Premium Audio only)
• Arrival time shows incorrectly after destination is set (Entune™ Premium Audio only)
• Radio reboots with navigation operation (Entune™ Premium Audio only)
• Along My Route POI search does not show any results (Entune™ Premium Audio only)
• Traffic information icon is not displayed after returning from future time prediction to current time (Entune™ Premium Audio only)
• Traffic event icon disappears after going to traffic forecast (Entune™ Premium Audio only)
• Traffic information is not displayed (Entune™ Premium Audio only)
• Doppler traffic is not displayed after removing map SD card and reinserting it (Entune™ Premium Audio only)
• Traffic event does not display intermittently (Entune™ Premium Audio only)
• HD Traffic™ does not display at times (Entune™ Premium Audio only)
• A part of music information of the whole album is not displayed when album art is pressed
• Revised Quick Reply message goes back to default after key cycle
• Device names in Bluetooth® setup screen are grayed out
• Bluetooth® is disconnected and does not reconnect automatically
• Pronunciation of French name streets is incorrect
• HD Traffic™ does not display
• Voice command cannot be used and keeps saying "voice recognition initializing" (Entune™ Premium Audio only)
• Voice command cannot be used and keeps saying "voice recognition initializing" (Entune™ Audio Plus only)
• Browse button is not displayed on Bluetooth® Audio screen
• Radio freezes during phonebook transfer

Production Change Information

This bulletin applies to:

• 2014 Camry and Camry HV vehicles equipped with Entune™ Audio and Entune™ Premium Audio System produced AFTER the Production Change Effective VINs shown below.
• 2015 Camry and Camry HV vehicles equipped with Entune™ Audio and Entune™ Premium Audio System.
• 2014-2015 Corolla vehicles equipped with Entune™ Audio and Entune™ Premium Audio System.
• All 2014-2015 RAV4 vehicles.

Warranty Information

APPLICABLE WARRANTY

This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date.

Warranty application is limited to occurrence of the specified condition described in this bulletin.

Required Tools & Equipment

* Essential SST.

MULTIMEDIA SOFTWARE FILE DOWNLOAD

The Multimedia software update file may also be downloaded directly from this Service Bulletin by clicking on the file name in the table above. The file may be saved directly to a commonly-available blank USB flash drive.

For USB flash drive requirements and download instructions: Refer to the Technical Information System (TIS): Diagnostics - Calibrations Reference Documents - "Multimedia Software Download Instructions"

NOTE: Additional SSTs may be ordered by calling 1-800-933-8335.

Software Update Procedure

1. Confirm the audio system type by checking the Panel ID printed above the top-right or bottom-right of the display.
   Figure 1 shows the Entune display for a Corolla, indicating the location of the Panel ID near the top-right or bottom-right of the screen. Figure 2 shows the Entune display for a Camry, RAV4, or Camry HV, indicating the location of the Panel ID near the top-right or bottom-right of the screen.
2. Insert the USB Drive SST into the vehicle USB port.
3. Start the engine.
4. Wait for the "Select Audio Source" screen to be displayed.
   Figure 3 displays the 'Select Audio Source' screen, showing various audio input options like AM, FM, CD, USB, Audio, AUX.
5. Wait until the USB source icon highlights and displays the USB name with the icon.
   Figure 4 displays the 'Select Audio Source' screen, with the USB source icon highlighted, indicating it is ready for selection.
6. Go to the Setup screen.
   A. For Entune™ Audio: Press the SETUP button on the panel.
   Figure 5 shows the Entune display for Entune™ Audio, with the 'SETUP' button highlighted on the panel.
   B. For Entune™ Audio Plus / Entune™ Premium Audio: Press the APPS button on the left of the panel.
   Figure 6 shows the Entune display for Entune™ Audio Plus or Entune™ Premium Audio, with the 'APPS' button highlighted on the left of the panel.
7. Select Setup on the Apps screen.
   Figure 7 shows a pop-up related to accessing more applications, advising connection via Bluetooth, the Entune app, and a valid Entune account, with 'OK' and 'Do Not Tell Me Again' options. Figure 8 shows the 'Apps' screen with the 'Setup' option highlighted.
8. Select General on the Setup screen.
   Figure 9 shows the 'Setup' screen with the 'General' option highlighted.
9. Select Software Update from the list on the General Settings screen.
   HINT: Scroll down the list until Software Update is displayed. Figure 10 shows the 'General Settings' screen, with 'Software Update' highlighted in the list.
10. Select Update on the Software Update screen.
    NOTE: If software has been detected properly, a "New software was found." pop-up will be displayed. Figure 11 shows the 'Software Update' screen, with the 'Update' option highlighted. Figure 12 shows the 'Software Update' screen indicating that new software has been found, displaying current and new version details for Device Driver and Audio.
11. Verify that the new software is up-to-date on the Software Update screen.
    NOTE: Update Software is enabled only if there is an update newer than the current software. Figure 13 shows the 'Software Update' screen, displaying current and new versions for Operating System, Device Driver, and Audio.
12. Select Update Software on the Software Update screen.
    Figure 14 shows the 'Software Update' screen, with the 'Update Software' button highlighted.
13. Select Yes on the "Would you like to start the software update?" pop-up.
    Figure 15 displays a pop-up asking 'The new software is X MB. Would you like to start the software update?', with 'Yes' and 'No' options.
    NOTE (Entune™ Audio Plus only): Select left box on the "This preset is currently empty. Would you like to save [XXXX] as a preset?" pop-up. Figure 16 displays a pop-up specific to Entune™ Audio Plus, asking 'This preset is currently empty. Would you like to save [XXXX] as a preset?', with 'Yes' and 'No' options.
14. The unit begins installation.
    NOTE: Do NOT turn off ACC before the software is ready for updating. Figure 17 shows the 'Software Update' screen indicating 'Installing the new software...' and 'Installing 1 of 12...'.
15. When "The software is ready for updating." displays, cycle the ignition OFF and wait for 30 seconds. Then cycle the ignition ON again.
    Figure 18 displays the 'Software Update' screen stating 'The software is ready for updating.' and advises parking safely and cycling the ignition.
16. Wait for the audio system to finish the software update.
    NOTICE: Do NOT turn off ACC before the next Toyota logo screen displays. Figure 19 shows the 'Software Update' screen indicating 'Updating the software...' and advising not to turn off the engine.
17. When the Toyota logo screen is displayed, the update is finished.
    Figure 20 displays the Toyota logo screen, indicating the software update is complete. It includes a safety message in English and French.
18. Remove the USB Drive SST from the vehicle USB port.

Software Version Confirmation

1. Wait for the "Select Audio Source" screen to be displayed.
   Figure 21 displays the 'Select Audio Source' screen, similar to Figure 3, used for confirming the update.
2. Perform steps 6 - 9 of the Software Update procedure to re-enter the Software Update screen.
3. Verify that the software information is updated on the Software Update screen.

New Software Version Information