Introduction
This bulletin addresses potential issues with the Entune Audio Head Unit software in certain 2018-2019 model year Toyota Camry, Camry Hybrid, and Sienna vehicles. Users may experience problems such as abnormal navigation, screen freezing, intermittent reboots, and issues with Apple CarPlay® or Alexa® app functionality.
A software update is available to resolve these conditions. The bulletin outlines the specific symptoms and provides a detailed procedure for applying the update.
Applicability
This service bulletin applies to 2018-2019 model year Camry, Camry Hybrid, and Sienna vehicles equipped with specific Entune Audio systems.
Software Update Procedure
The update process involves downloading the software to a USB flash drive and then installing it through the vehicle's infotainment system. Key steps include:
- Downloading the software file to a USB drive (8 GB or larger).
- Ensuring the vehicle's battery is adequately charged.
- Navigating through the vehicle's menu to the Software Update section.
- Selecting the appropriate software version and initiating the update.
- Confirming the update completion and removing the USB drive.
Detailed instructions and figures are provided within the bulletin to guide users through each step.
Warranty Information
This repair is covered under the Toyota Basic Warranty for 36 months or 36,000 miles, whichever occurs first, from the vehicle's in-service date. Warranty application is subject to the occurrence of the specified conditions.
Additional Resources
For further details on software file downloads and USB drive requirements, refer to the Toyota Information System (TIS) under Diagnostics – Reprogramming – Reference Documents – Multimedia Software Download Instructions.
