HP Compaq 8300 Elite Ultra Slim Desktop: Illustrated Parts & Service Map
This document provides an illustrated parts and service map for the HP Compaq 8300 Elite Business PC, Ultra Slim Desktop model. It contains technical specifications, spare parts identification, common error messages, and system setup procedures.
© 2012 Hewlett-Packard Development Company, L.P. Document Number 690359-002. 2nd Edition December 2012.
Cables and Accessories
| Item | Part Number |
|---|---|
| Optical drive cable/connector | 605163-001 |
| Adapter, DisplayPort to VGA | 603250-001 |
| Adapter, DisplayPort to DVI | 484156-001 |
| Adapter, DisplayPort to HDMI | 617450-001 |
| DisplayPort cable | 487562-001 |
| * Not shown |
Key Specifications
| Processor Type | Intel® Core i7, i5, i3, Pentium® |
| RAM Type | Non-ECC DDR3 PC3-12800 (1600 MHz) SODIMM |
| Maximum RAM | 16 GB |
| Expansion Slots (Low profile) | mini-PCI express, MXM, mSATA |
| Chipset | Intel Q77 Express |
| Graphics Adapter | Integrated Intel HD graphics |
| Bays | (1) optical drive, (1) internal 2.5-inch hard drive, (1) Secure Digital Card Reader |
| I/O Interfaces | Front: (4) USB 2.0 ports, headphone jack, microphone jack. Rear: (4) USB 3.0 ports, (2) USB 2.0 ports, (2) DisplayPort 1.1a, VGA video, PS/2 mouse and keyboard, RJ-45 network interface, 3.5mm audio in/out jacks. |
| Preinstalled Operating Systems | Windows® 8, Windows 7, FreeLnx |
Keyboards (not illustrated)
| Keyboard Type | Part Number Suffix |
|---|---|
| PS/2 (standard/Windows 8) | 537745-xx1/701428-xx1 |
| USB (standard/Windows 8) | 537746-xx1/701424-xx1 |
| USB, silver/black (Windows 8) | 701429-xx1 |
| Wireless (standard/Windows 8) | 674314-xx1/701426-xx1 |
| Washable (standard/Windows 8) | 613125-xx1/700510-xx1 |
| Smart card (standard/Windows 8) | 631411-xx1/701427-xx1 |
| USB, hub | 631913-xx1 |
| Arabic | -17x |
| LA Spanish | -16x |
| Belgian | -18x |
| Norwegian | -09x |
| Brazilian Portuguese | -20x |
| People's Republic of China | -AAx |
| Bulgaria | -26x |
| Portuguese | -13x |
| Czech | -22x |
| Romanian | -27x |
| Danish | -08x |
| Russian | -25x |
| Finnish | -35x |
| Saudi Arabia | -DEx |
| French | -05x |
| Slovakian | -23x |
| French Canadian | -12x |
| South Korea | -KDx |
| German | -04x |
| Spanish | -07x |
| Greek | -15x |
| Swedish | -10x |
| Hebrew | -BBx |
| Swiss | -11x |
| Hungarian | -21x |
| Taiwanese | -ABx |
| International | -37x |
| Thai | -28x |
| International English | -L3x |
| Turkish | -14x |
| Italian | -06x |
| U.S. | -00x |
| Japanese | -29x |
| U.K. | -03x |
Spare Parts
System Unit
| Item | Part Number |
|---|---|
| Access panel | 689382-001 |
| Stand | 612496-001 |
| Front bezel | 689383-001 |
| * AC adapter, 180W, 90% efficient | 682320-001 |
| * AC adapter, 180W, standard | 613766-001 |
| * AC adapter, 135W, standard | 682321-001 |
| * Bezel blank | 593230-001 |
| * Not shown |
Standard and Optional Boards
| Item | Part Number |
|---|---|
| System board (includes replacement thermal material) | |
| * System board for use in models without Windows 8 | 657095-001 |
| * System board for use in models with Windows 8 Standard | 657095-501 |
| * System board for use in models with Windows 8 Professional | 657095-601 |
| * System board with DisplayPort 1.2 support for use in models without Windows 8 | 711787-001 |
| * System board with DisplayPort 1.2 support for use in models with Windows 8 Standard | 711787-501 |
| * System board with DisplayPort 1.2 support for use in models with Windows 8 Professional | 711787-601 |
| Optional boards | |
| 1 AMD Radeon HD 7650A (MXM) | 687445-001 |
| * Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) | 652165-001 |
Memory Modules (PC3-12800, CL11)
| Capacity | Part Number |
|---|---|
| 8 GB | 689374-001 |
| 4 GB | 689373-001 |
| 2 GB | 689372-001 |
Processors
Intel Core i7 processors (include thermal material)
| Model | Speed | Cache | Part Number |
|---|---|---|---|
| 3770s | 3.1 GHz | 8-MB L3 | 689370-001 |
Intel Core i5 processors (include thermal material)
| Model | Speed | Cache | Part Number |
|---|---|---|---|
| 3570s | 3.1 GHz | 6-MB L3 | 695079-001 |
| 3475s | 2.9 GHz | 6-MB L3 | 695078-001 |
| 3470s | 2.9 GHz | 6-MB L3 | 695077-001 |
Intel Core i3 processors (include thermal material)
| Model | Speed | Cache | Part Number |
|---|---|---|---|
| 2130 | 3.4 GHz | 3-MB L3 | 665120-001 |
| 2120 | 3.3 GHz | 3-MB L3 | 638629-001 |
Intel Pentium processors (include thermal material)
| Model | Speed | Cache | Part Number |
|---|---|---|---|
| G870 | 3.1 GHz | 3-MB L3 | 691936-001 |
| G860 | 3.0 GHz | 3-MB L3 | 665123-001 |
| G640 | 2.8 GHz | 3-MB L3 | 691935-001 |
Miscellaneous Parts
| Item | Part Number |
|---|---|
| 1 Heat sink for use with the processor (includes thermal material) | 587456-001 |
| 2 Heat sink for use on models with UMA graphics (includes thermal material) | 625256-001 |
| * Heat sink for use on models with discrete graphics cards (includes thermal material) | 689369-001 |
| 3 Chassis fan, rear | 691352-001 |
| 4 Card reader assembly | 592685-001 |
| 5 Internal speaker - 20mm x 28mm | 689384-001 |
| 6 Front I/O panel | 587458-001 |
| 7 Rear port cover | 646818-001 |
| 8 Chassis fan, front | 689376-001 |
| 9 Clamp lock, includes universal cable (plate not included) | 508987-001 |
| * Optical drive rail (green plastic piece on drive) | 594219-001 |
| * Hood sensor | 638816-001 |
| * Grommet, hard drive | 594220-001 |
| * WLAN antenna hardware kit | 646811-001 |
| * USB powered speakers | 636917-001 |
| * Mouse, PS2, optical, jack black | 537748-001 |
| * Mouse, USB, HP Elite | 674318-001 |
| * Mouse, washable | 619580-001 |
| * Mouse, wireless, HP Elite | 674317-001 |
| * Mouse, USB, optical, jack black | 537749-001 |
| * HP Business Digital Headset | 642738-001 |
| * External USB Webcam | 609252-001 |
| *Not shown |
Mass Storage Devices (not illustrated)
| Device | Part Number |
|---|---|
| DVD-ROM drive, slim-line | 608394-001 |
| DVD±RW and CD-RW Super Multi Double-Layer Combo Drive (slim-line). This kit also includes the drive bracket. | 657958-001 |
| 500 GB, 7200 rpm, 2.5 inch, self-encrypting (SED), SATA hard drive | 696442-001 |
| 500 GB, 7200 rpm, 2.5 inch, SATA hard drive | 686217-001 |
| 320 GB, 7200 rpm, 2.5 inch, self-encrypting (SED), SATA hard drive | 634824-001 |
| 320 GB, 7200 rpm, 2.5 inch, SATA hard drive | 639135-001 |
| 256 GB Solid State Drive (SSD), self-encrypting (SED), 2.5-inch, SATA 6.0 | 680020-001 |
| 180 GB Solid State Drive (SSD), SATA 6.0 | 696622-001 |
| 160 GB Solid State Drive (SSD), SATA 3.0 | 646809-001 |
| 128 GB Solid State Drive (SSD), 2.5-inch, SATA 2.0 | 665961-001 |
| 120 GB Solid State Drive (SSD), 2.5-inch, SATA 2.0 | 661841-001 |
| 32 GB SATA Solid State Drive (SSD), SATA | 686616-001 |
| 24 GB mSATA Solid State Drive (SSD), SATA | 683306-001 |
| 16 GB Solid State Drive (SSD), SATA | 688328-001 |
Common POST Error Messages
| Screen Message | Probable Cause | Recommended Action |
|---|---|---|
| 101-Option ROM Error | 1. System ROM checksum error. 2. Expansion board option ROM checksum |
1. Verify ROM, reflash if required 2. Remove suspected card, reboot 3. Clear CMOS memory, reboot 4. Replace system board |
| 103-System Board Failure | DMA, timers | 1. Clear CMOS memory. 2. Remove expansion boards. 3. Replace system board. |
| 164-Memory Size Error and 201-Memory Error | Incorrect memory configuration | 1. Run Setup (F10). 2. Check DIMMs for proper seating, type, and HP compatibility. 3. Remove DIMMs singularly and reboot to isolate faulty DIMM. 4. Replace system board. |
| 214-DIMM Configuration Warning | Populated DIMM configuration is not optimized | Rearrange the DIMMs so that each channel has the same amount of memory. |
| 301-, 304-Keyboard error | Keyboard failure. | Check keyboard connection or keys. Check connector for bent of missing pins. Replace keyboard. If 304, possible system board problem. |
| 501-Display Adapter Failure | Graphics display controller. | 1. Reseat graphics card. 2. Clear CMOS. 3. Check monitor connection. 4. Replace graphics card. |
| 1720-SMART Hard Drive Detects Imminent Failure | Hard drive is about to fail. | 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable. 3. Back up contents and replace hard drive. |
Password Security
Establishing a Setup or Power-On password:
- Turn on or restart the computer.
- As soon as the computer turns on, press the Esc key while "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
- Press the F10 key to enter Computer Setup.
- To establish Setup password, select Security > Setup Password and follow the instructions.
- - or - To establish a Power-On password, select Security > Power-On Password and follow the instructions on the screen.
- Before exiting, click File > Save Changes and Exit.
Changing a Setup or Power-On password:
- Turn on or restart the computer. To change the Setup password, go to step 2. To change the Power-on password, go to step 3.
- To change the Setup password, as soon as the computer turns on: Press the Esc key while "Press the ESC key for Startup Menu" message is displayed. Press the F10 key to enter Computer Setup.
- When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password. NOTE: Type the new password carefully since the characters do not appear on the screen.
- Press Enter. The new password will take effect the next time the computer is restarted.
Deleting a Power-On or Setup password
- Turn on or restart the computer. To delete the Setup password, go to step 2. To delete the Power-On password, go to step 3.
- To change the Setup password, as soon as the computer turns on: Press the Esc key while "Press the ESC key for Startup Menu" message is displayed. Press the F10 key to enter Computer Setup.
- When the key icon appears, type your current password followed by a slash (/) or alternate delimiter character as shown. Example: currentpassword/
- Press Enter.
Clearing CMOS
- Turn off the computer and disconnect the power cord from the power outlet.
- Remove the access panel.
- On the system board, press and hold the CMOS button for 5 seconds.
- Replace the chassis access panel and reconnect the power cord.
- Turn on the computer and allow it to start.
System Setup and Boot
Access the Setup Utility during computer boot by pressing the F10 key. If you do not press F10 at the appropriate time, you must restart the computer and again press F10 when the monitor light turns green. NOTE: Not all settings are available for all models.
Computer Setup Menu
File
- System Information: Lists the following main system specifications: Product name, SKU number (some models), Processor type/speed/stepping, Cache size (L1/L2/L3), Installed memory size/speed/ch, Integrated MAC Address, System BIOS, Chassis serial number, Asset tracking number, ME firmware version, ME management mode.
- About: Displays copyright notice.
- Set Time and Date: Allows you to set system time and date.
- Replicated Setup: Allows you to save or restore system configuration to/from a USB flash drive.
- Default Setup: Allows you to save current settings as default or restore factory settings as default.
- Apply Defaults and Exit: Applies the selected default settings and clears any established passwords.
- Ignore Changes and Exit: Exits Computer setup without saving changes.
- Save Changes and Exit: Saves changes to system configuration or default settings and exits Computer Setup.
Storage
- Device Configuration: Lists all installed BIOS-controlled storage devices. Options include CD-ROM, Hard Disk, Default Values, Translation Mode, SSD Life Used, SMART (ATA disks only), Diskette, SATA Defaults.
- Storage Options: Allows you to set: eSATA Port, SATA Emulation (AHCI, RAID, or IDE), Removable Media Boot, Max eSATA Speed (1.5 Gbps or 3.0 Gbps).
- DPS Self-Test: Executes self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests.
- Boot Order: Specify boot order for UEFI and legacy boot sources, and hard drive boot order. Includes a shortcut to Temporarily Override Boot Order.
Security
- Setup Password: Set and enable the setup (Admin) password.
- Power-On Password: Set and enable power-on password.
- Password Options: Allows enabling/disabling: Lock Legacy Resources, Setup Browse Mode, Password prompt on F9 & F12, Network Server Mode.
- Smart Cover: Allows locking/unlocking the smart cover and setting the cover removal sensor.
- Device Security: Set Device Available/Device Hidden for embedded security device, system audio, network controller, USB controller, serial/parallel ports, and SATA ports.
- USB Security: Set Device Available/Device Hidden for front, rear, internal, and accessory USB ports.
- Slot Security: Disable PCI, PCIe, and Mini Card slots.
- Network Boot: Enables/disables boot from OS (NIC models only).
- System IDs: Allows updating asset tag, ownership tag, UUID, keyboard locale setting.
- Master Boot Record Security: Enables/disables MBR.
- System Security: Allows setting Data Execution Prevention, SVM CPU Virtualization, Virtualization Technology (VTx), Virtualization Technology/Directed IO (VTd), Trusted Execution Technology, Embedded Security Device, Reset to Factory Settings, Measure boot variables/devices to PCR1, OS management of Embedded Security Device, Reset of Embedded Security Device through OS, No PPI provisioning (Windows 8 only), Allow PPI policy to be changed by OS.
- DriveLock Security: Assign or modify master or user password for hard drives.
- Secure Boot Configuration (Windows 8 only): Options include Legacy Support, Secure Boot, Key Management, Fast Boot.
Power
- OS Power Management: Allows enabling/disabling Runtime Power Management, Idle Power Savings, Unique Sleep State Blink Rates.
- Hardware Power Management: Enable/disable SATA power management, S5 maximum power savings, PCI slots, network controller, USB 3.0 controller.
- Thermal: Control minimum fan speed.
- Advanced Power-On Options: Allows setting POST mode, POST messages, Press the ESC key for Startup Menu, Option ROM Prompt, After Power Loss, POST Delay, Remote Wakeup Boot Source, Factory Recovery Boot Support, Bypass F1 Prompt on Configuration Changes.
- BIOS Power-On: Set the computer to turn on at a preset time.
Advanced
- Bus Options: Allows enabling/disabling PCI SERR# Generation and PCI VGA palette snooping.
- Onboard Devices: Allows setting resources for or disabling on-board system devices.
- Device Options: Allows setting Printer mode, Num Lock State at Power-on, Integrated Video, Integrated Graphics, Internal Speaker, NIC PXE Option ROM Download, SATA RAID Option ROM Download, Multi-Processor, Hyper-threading, Turbo Mode.
- VGA Configuration: Specify which VGA controller is the "boot"/primary.
- AMT Configuration: Allows setting AMT, Unconfigure AMT/ME, Hide Unconfigure ME Confirmation Prompt, Watchdog Timer.
Diagnostic LEDs
| LED Color | LED Activity | State/Message |
|---|---|---|
| Power | Green | On - Computer on |
| Power | Green | 1 blink every 2 seconds - Normal Suspend Mode |
| Power | Red | 1 blink every second followed by a 2 second pause - CPU thermal shutdown |
| Power | Red | 3 blinks, 1 blink every second followed by a 2 second pause - Processor not installed |
| Power | Red | 4 blinks, 1 blink every second followed by a 2 second pause - Power failure (power supply overload) |
| Power | Red | 5 blinks, 1 blink every second followed by a 2 second pause - Pre-video memory error |
| Power | Red | 6 blinks, 1 blink every second followed by a 2 second pause - Pre-video graphics error |
| Power | Red | 7 blinks, 1 blink every second followed by a 2 second pause - System board failure (ROM |
| Power | Red | 8 blinks, 1 blink every second followed by a 2 second pause - Invalid ROM based on Checksum |
| Power | Red | 9 blinks, 1 blink every second followed by a 2 second pause - System powers on but is unable to boot |
| Power | Red | 10 blinks, 1 blink every second followed by a 2 second pause - Bad option card |
| Power | Red | 11 blinks, 1 blink every second followed by a 2 second pause - Current processor does not support a feature previously enabled. |
| none | none | System does not power on and LEDs are not flashing - System unable to power on |
System Board
The system board is the main component of the computer, housing the processor, memory, and various connectors for peripherals and expansion.
System Board Diagram Description
The system board features numerous labeled components and connectors. Key elements include:
- Processor Socket: The primary socket for installing the CPU.
- DIMM Slots (DIMM1, DIMM3): Slots for installing SODIMM memory modules.
- SATA Connectors (SATA1): Connectors for SATA storage devices like hard drives and SSDs.
- PWR: DC power connector for supplying power to the system board.
- VGA: Integrated video output connector.
- PS2: Connectors for legacy PS/2 mouse and keyboard.
- USB: Multiple USB connectors for connecting peripherals.
- DISPLAYPORT: Digital video output connector.
- RJ45/USB: Ethernet network connector and additional USB ports.
- MSATA: Connector for mSATA Solid State Drives.
- MXM: Connector for MXM-based graphics cards.
- BAT: Socket for the CMOS real-time clock battery.
- HSENSE: Connector for the chassis hood sensor.
- CHFAN / CHFAN2: Connectors for system fans.
- SPKR: Connector for the internal speaker.
- MIC: Microphone input jack.
- HEADPHONE: Headphone output jack.
- MEDIA: Connector for the media card reader.
- CMOS: Button for resetting the CMOS settings.
- PB (Power Button): Connector for the front panel power button.
- PSWD: Password header.
System Board Connectors and Jumpers
| Label | Description | Location | Notes |
|---|---|---|---|
| DIMM3 | SODIMM 3 | SODIMM 3 | Memory slot |
| DIMM1 | SODIMM 1 | SODIMM 1 | Memory slot |
| SATA1 | 1st optical drive | SATA 1 | For storage devices |
| MEDIA | Media reader connector | MEDIA | For card reader |
| CMOS | CMOS button | CMOS | CMOS reset button |
| HEADPHONE | Headphone connector | HEADPHONE | Audio output |
| MIC | Microphone connector | MIC | Audio input |
| USB | USB connectors (4) | USB | Peripheral connection |
| J105 | Mini card connector | J105 | For mini cards |
| RJ45/USB | Ntwrk connector/USB ports | RJ45/USB | Network and USB ports |
| MSATA | SSD drive connector | MSATA | For mSATA SSDs |
| DISPLAYPORT | DisplayPort connector | DISPLAYPORT | Video output |
| PB | Power button | PB | Front panel power button |
| IN/OUT | Headphone/microphone | IN/OUT | Combined audio jack |
| CMOS | CMOS reset button | CMOS | Reset BIOS settings |
| CHFAN2 | Fan connector | CHFAN2 | System fan power |
| SPKR | Speaker connector | SPKR | Internal speaker connection |
| SATAPWR1 | SATA power header | SATAPWR1 | SATA device power |
| CHFAN | Front fan connector | CHFAN | Front system fan power |
| BAT | RTC battery socket | BAT | CMOS battery holder |
| PSWD | Password header | PSWD | Password jumper |
| MXM | Graphics card connector | MXM | For MXM graphics cards |
| PROCESSOR | Processor socket | PROCESSOR | CPU installation |
| HSENSE | Hood sensor connector | HSENSE | Chassis intrusion sensor |
